Barking Hall Nursing Home has a Review Score of 9.3 (9.279) out of 10, based on 19 reviews in the last 2 years. Over all time Barking Hall Nursing Home has 76 reviews.
Review from K S (Daughter of Resident) published on 13 September 2022
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you for taking the time to send in such a lovely review; it is much appreciated, and looking after Mum was our privilege.
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Review from J M (Daughter of Resident) published on 2 September 2022
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so much for your very kind review, it is much appreciated.
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Review from Karen C (Daughter of Resident) published on 30 August 2022
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so much for your lovely review; Dad was a pleasure to care for.
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Review from Ann E (Wife of Resident) published on 16 May 2022
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so much for your lovely review. It was a real pleasure to care for your husband. He was a true gentleman; we will miss him and your visits. We are here for you if you need us, just a telephone call away.
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Review from S S (Daughter of Resident) published on 21 July 2021
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Reply from Bela Bogacs, Deputy Manager at Barking Hall Nursing Home
Thank you so much for your review, it was our absolute pleasure to care for your Mum. I know our Manager spent some considerable time and effort trying to resolve the funding issues you experienced. I am so sorry you felt you weren't given enough information about applying for POA. Usually, your solicitor would assist you with this, I know we printed out the necessary information to help you and discussed this with you. Our most sincere condolences for your loss. If we can help you in any way going forward, please don't hesitate to contact us
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Review from B O (Grandson of Resident) published on 15 July 2021
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so much for your lovely review, we consider Nan to be part of our extended family. She is always welcome. It was a pleasure to care for her again and to see her enjoyment with what we arranged to celebrate her birthday. Our doors are always open.
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Review from P K (Sister of Resident) published on 8 July 2021
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you for your lovely review, it really is much appreciated.
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Review from Valerie T (Daughter of Resident) published on 8 July 2021
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so much for your kind review. Mum and Dad are a lovely addition to our Barking Hall family and a pleasure to care for.
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Review from Pauline W (Sister of Resident) published on 30 June 2021
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Reply from Bela Bogacs, Deputy Manager at Barking Hall Nursing Home
Thank you so much for your lovely review. I know our amazing Home Manager has worked really hard to support all our lovely staff to give the best care to our residents throughout the Covid pandemic. She even moved in to the home in June last year when Covid was at its height to ensure our residents were safe and well looked after and the staff properly supported. Be assured their efforts have not gone unnoticed.
I know I speak for all the staff at Barking Hall when I say they couldn't have done it without the leadership of our Manager. Our whole team really is the very best - I am so glad I have recently joined them.
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Review from June Elizabeth C (Respite Resident) published on 18 June 2021
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so much June for your lovely review, it was a pleasure to see you again. We always enjoy your visits. I am so glad we were able to help resolve your health issues and celebrate your birthday with you. We are here whenever you need us, feel free to call us even if you just feel like a chat
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Review from Sue W (Daughter of Resident) published on 8 October 2020
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so very much for your lovely review. I will ensure all our staff get to read your kind words. Mum is very much missed by us all, she was a pleasure to care for and spend time with.
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Review from Sarah M (Wife of Resident) published on 11 August 2020
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Reply from Sue Oates, Home Manager at Barking Hall Nursing Home
Thank you so much for taking the time to write such a lovely review, I will share with my wonderful team. It was an absolute pleasure to care for your husband and he is sadly missed by us all. We will keep in touch.
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Review from Brenda G (Sister-in-law of Resident) published on 25 June 2020
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Reply from Sue Oates, Home Manager at Barking Hall Nursing Home
Thank you so much for taking the time to write such a positive review. Your sister-in-law was much loved by us all and is sorely missed. I will certainly share your kind words with the team.
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Review from Julie L (Wife of Resident) published on 3 September 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you Julie for your lovely review, we are so sorry for your loss. Should you require a friendly ear or a cup of tea and a chat going forwards, please don't hesitate to drop by or call us. We would be very happy to see you.
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Review from Maureen M (Daughter of Resident) published on 28 August 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you for your lovely review. It was a pleasure to look after your Mum, she was already part of the Barking Hall family when I got here. I am so glad you got to spend time with her before she left us.
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Review from C A (Friend of Resident) published on 6 August 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
How very nice of you to say so, thank you for your lovely review, it is much appreciated.
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Review from Emily B (Great-Niece of Resident) published on 15 July 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you for your kind review, it is always a pleasure to see our residents doing well and it is great for our team to see their efforts appreciated.
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Review from Mark C (Son of Resident) published on 2 July 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so very much, Mark, Mum is part of the Barking Hall family now and a pleasure to care for.
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Review from I B (Sister of Resident) published on 2 July 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you so very much for your lovely review. particularly in such sad circumstances.
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Review from Hannah (Great Great-Niece of Resident) published on 1 July 2019
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Reply from Sue Oates, Manager at Barking Hall Nursing Home
Thank you Hannah, what a lovely review! Always a pleasure to hear great things from our lovely relatives, so pleased your great great aunt is so happy being part of the Barking Hall family
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The Review Score of 9.3 (9.279) out of 10 for Barking Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.279 for Barking Hall Nursing Home is calculated as follows: ( (123 Excellents x 5) + (65 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 222 Ratings = 4.279
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barking Hall Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I enjoy supporting the team to deliver excellent care and creating the right environment for residents to thrive. I always take the time to understand their needs and keep an open-door policy. With NVQ Level 5 and over 15 years of experience, I bring the skills to make a difference.
Job Title: Deputy Manager
I am a registered nurse from India with training in management, end-of-life care, and clinical leadership. I enjoy the clinical side of my role, focusing on audits, compliance, and medication management. My priority is delivering person-centred care and building strong relationships with residents and their families.
Job Title: Administrator
I have over three years of experience as an administrator in care homes. I love working with a supportive team to ensure residents are happy and families stay well-informed about life at Barking Hall.
Job Title: Activities Coordinator
I love working with our great team and look forward to every shift. The personal bonds I share with each resident are unique, and I use my photography and artistic skills to enhance their experience in the home.
Job Title: Activities Coordinator
I love being part of an amazing team at Barking Hall, building strong connections across all departments. I enjoy interacting daily with residents and their families. My experience managing my own hair salon, combined with Health & Safety training, gives me a solid foundation for my role.
Job Title: Maintenance Manager
I enjoy the challenges at Barking Hall, where no two days are the same. I enrich residents' lives by making it feel like home for them. I have training in Carpentry, LPG Gas fitting, Health and Safety, and ongoing job-specific courses.
Job Title: Head Chef
I enjoy working with the people here and the freedom I have in the kitchen. I prioritise residents' needs, considering their likes and dislikes. I've completed an NVQ in Food, Hygiene, and Catering, Nutritional Therapy, and Level 2 in Food Hygiene.
Job Title: Head Housekeeper
I enjoy working with a great team at Barking Hall across all areas, not just housekeeping. I build strong relationships with residents through daily conversations and helping with simple requests. With over 10 years of cleaning experience, including running my own business, I have the necessary qualifications.
Job Title: Grounds Engagement
I enjoy walking freely around the grounds at Barking Hall, greeting visitors with a friendly hello. I enrich residents' lives by showing them my beautiful feathers, and sometimes they even give me treats! Having roamed the area for about 15 years, I know it well.