Catchpole Court Care Home

Walnut Tree Lane, Sudbury CO10 1BD
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9.7 48 Reviews
  • Catchpole Court Care Home, Sudbury
Catchpole Court Care Home in Sudbury, Suffolk offers nursing, dementia, residential and respite care in a welcoming home.

Situated next to shops, a train station and a lake, the care home has a team of trained, compassionate staff.

Residents have spacious rooms and can enjoy the home’s conservatory, garden and patio.

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Care Provided by Catchpole Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Waqalevu (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Catchpole Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,100

  • * Fees are subject to assessment by home team
  • (these prices are only a guideline, please contact Catchpole Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Catchpole Court Care Home Reviews (48)

Total of 48, showing 21-40
9.7

Catchpole Court Care Home has a Review Score of 9.7 (9.683) out of 10, based on 19 reviews in the last 2 years. Over all time Catchpole Court Care Home has 48 reviews.

Overall Experience

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Review from Peter T (Husband of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Catchpole Court Care Home, Sudbury on 4th November, initially for two weeks respite. The kind and attentive care she received was, from day one, excellent. Therefore, it was becoming obvious that full-time care was required and organised.
The staff are happy, responsive to the
resident's requirements and, above all. they communicate!

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Review from Bryn B (Son of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum suffered from Lewy body dementia and was in the Gainsborough wing of Catchpole Court Care Home from the end of 2020 until her passing at the beginning of October 2021. I speak for all our family in saying that the care she received in her final months was exceptional and that every member of
the team showed her and us an abundance of compassion, love and support for which we'll be eternally grateful. We all think you are marvellous!

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Review from Malcolm B (Husband of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff, good communication, nothing is too much trouble.

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Review from Sybil G (Resident) assisted by family/friend published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here feel really well looked after. The staff are very friendly and efficient. I am not a big eater but which I have I enjoy it.

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Review from C A (Wife of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You're all lovely!

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Review from Robert G (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been excellent especially in view of the pandemic. Cannot praise the staff enough both for the care of my mother and their treatment of both me and my wife.

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Review from Suzanne G (Daughter-in-law of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care mum is receiving. The staff are extremely friendly and helpful. With the pandemic, things have not been easy, but everything has gone very smoothly. Would definitely recommend this nursing home.

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Review from Robert M (Brother of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, very happy with everything as is my sister. The staff are lovely and friendly, and great for my sister. It’s been difficult during Covid, but the home has kept us informed of everything, and we know she is safe and happy.

Reply from Olivia Shields, Marketing Assistant at Catchpole Court Care Home

Thank you, Robert, for your comments about your recent experience at Catchpole Court Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from Pat F (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Catchpole Court care home from July 18 to August 30 and was extremely well cared for. The staff were very kind and respectful to Mum and she felt very comfortable there. Also, the staff kept me informed of everything going on regarding Mum, they always phoned if there was a problem. A very
kind, caring home.
Because of Covid, I didn't go inside the home.

Reply from Olivia Shields, Marketing Assistant at Catchpole Court Care Home

Thank you, Pat, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. Take care.


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Review from P R (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely. Dad has settled in really well and I can tell he feels safe. Meals are good and dad is eating well.

Reply from Olivia Shields, Marketing Assistant at Catchpole Court Care Home

Thank you, for your positive feedback towards Catchpole Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Dad has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Simon P (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mother has received at Catchpole. Her room is clean and comfortable and family and friends are welcome to visit at any time.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Simon, for your comments about your recent experience at Catchpole Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Janette L (Wife of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in here for over 2 months now. We are very pleased with all aspects of the home. Can't fault anything. Very good.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Janette, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Ann H (Friend of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting it is very welcoming, comfortable, peaceful and clean. The staff extremely helpful and nothing too much trouble for them 24/7. Clients room is always well presented and cared for, also with their own furniture and treasures is very homely.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Ruth H (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in for a few weeks but I have found all the staff to be very communicative. Any issues have been addressed straight away and my Mum has been much happier.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Ruth, for letting us know how we are doing at Catchpole Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from David H (Brother of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Catchpole Court is very good, even for my sister who is one of the youngest in there. The care of her is very good. Very clean and tidy too. A pleasure to go there.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, David, for letting us know how we are doing at Catchpole Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Keith T (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful. They make an effort to accommodate what my mother wants. She seems genuinely happy to be here. The nurses and care assistants act with professionalism.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Keith, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Lisa J G (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very happy that my Mum is looked after very very well and the care home and all the staff are lovely to the family. I can leave my Mum here without having to worry about my Mum.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Jane, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Catchpole Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from G C (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for physically, medically and mentally. She has severe dementia. I visit most days to help encourage her drinking - soup, tea, milkshakes etc. I find the staff welcoming, supportive and caring. Mum is included in appropriate activities. The laundry staff are as efficient
as they can be. They have difficulty in putting residents clothes away when it's not named! Understandable, clothes are washed every day. Food is appropriate to individual needs.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, for letting us know how we are doing at Catchpole Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Dan T (Grandson of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you Catchpole for looking after grandad. They provided all the care needs he required in a professional and friendly manner.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Dan, for your feedback and for taking the time to share your experience at Catchpole Court Care Home. We are so pleased you felt your Grandad received great care and hope that their time at Catchpole Court did see some friendships flourish, especially with the care team.


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Review from Linda B (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring atmosphere. My mother is 95 years old and the staff make a great fuss of her which she loves. She is secure and has visibly relaxed since she came here. Before, she was always worried as anybody would be. It is reassuring to know that she can spend whatever time she has left being looked
after in a caring and loving way. Thank you.

Reply from Ronnie Cavanagh, Marketing at Catchpole Court Care Home

Thank you, Linda, for your comments about your recent experience at Catchpole Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Catchpole Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Catchpole Court Care Home is calculated as follows: ( (160 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 221 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Catchpole Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (4)

Dawn

Dawn Waqalevu

Job Title: Home Manager

Joined: 2023

I am delighted to have taken over as home manager at Catchpole which has a really dedicated and caring team. I have brought more than 30 years of experience in social care into my current role, having worked in a variety of settings, including the NHS, social services and the voluntary sector, as well as the private sector. This has enabled me to develop knowledge and experience across all areas to a high level. We want to be known for delivering the highest standard of person-centred care, empowering residents and promoting independence to support physical and mental wellbeing.


Sarah

Sarah Tokley

Job Title: Deputy Manager

I have worked at Catchpole Court for 30 years as a registered nurse. At Catchpole Court Nursing Home, I am passionate about looking after others and strive to provide excellent care to ensure that the residents feel safe and well cared for during their time at Catchpole Court.


Catchpole Court is a great place to work and I am proud to be part of a team delivering person-centred care for our residents. We are lucky to be in a wonderful area of Suffolk and outside of work my family and I love holidays in our caravan. I have two wonderful sons and a dog and we all enjoy walking across the fields.


Debbie

Debbie Gawne

Job Title: Home Administrator

I have worked at Catchpole Court for 20 years as a Home Administrator. At Catchpole Court Nursing Home, I am enjoying the family contact that I have been an administrator ensuring that any enquiries are dealt with. Catchpole Court is a great place to work and I am proud to be part of a team delivering care that feels like a family.


In my spare time, I enjoy my boat on the Norfolk Broads which I enjoy with my family and my two dogs. My family live up North and I often spend time in Cumbria.


Ruth

Ruth Head

Job Title: Activities & Lifestyle Coordinator

I have worked at Catchpole Court for 19 years as a senior carer and then I progressed as the Activities Coordinator. At Catchpole Court Nursing Home, I enjoy being with our residents and fulfilling their wishes.


Catchpole Court is a great place to work and I am proud of the events that we put on. The residents' happiness makes my work worthwhile. My family are important to me and I have twin boys who keep me on my toes. We enjoy family time together and walking our dog. I have been a part of the community in Sudbury all my life and enjoy being actively involved with the community.