Chantry House

Chantry Road, Saxmundham IP17 1DJ
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9.1 15 Reviews
  • Chantry House, Saxmundham
Chantry House is a specialist nursing care facility located in Saxmundham.

The home provides care and support to residents living with a nursing need, dementia, challenging behaviour and mental health needs.

Their staff provide a friendly and welcoming care service in a comfortable and safe living environment.

Staff support all residents with their individual needs, helping them to remain independent, combining one-to-one support with regular activities and experiences.

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Care Provided by Chantry House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Kelly (Registered Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chantry House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chantry House Reviews (15)

9.1

Chantry House has a Review Score of 9.1 (9.094) out of 10, based on 4 reviews in the last 2 years. Over all time Chantry House has 15 reviews.

Overall Experience

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  • 4
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Date Published

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11

Review from Jean H (Wife of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very kind, caring, polite and helpful. My husband is very well looked after.

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Review from P W (Brother of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was clean. Staff were kind. Showed consideration to patient and visitors too.

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Review from Jerry G (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Chantry House for 2 years until her passing earlier this month.
During her stay at the care home, we were really impressed by both the care staff and the management team. Everybody was very professional and extremely helpful and caring to my Mother and to the family and
their communication was excellent. It is never easy to see a loved one decline and then pass away but the approach of the Chantry House team made the process much less painful and stressful. We would recommend this facility to anyone looking for care facilities.

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Review from R L (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother with Alzheimer's has been at Chantry House since June 2023 and we cannot rate it highly enough. The whole atmosphere is welcoming, homely, and relaxing, and staff are always on hand to ensure everyone is being looked after safely and respectfully. The management are very hands-on, know all
their residents, and are very supportive of their staff. Previous homes viewed our mother as too challenging and she deteriorated rapidly at her last home. At Chantry this is not at all the case as she is being looked after by such caring, experienced people who treat her with the upmost respect and care: she is so much happier and everything about her life is so much better. Every time we visit we see plenty of staff engaging with the residents who are being allowed to live their lives as fully and independently as they can. Thank you.

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Review from A A (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Chantry House on the 3rd of February 2023. He was very unwell due to cancer and his needs. I cannot thank all the staff so much for the utmost care and attention given to my dad and more to make him as comfortable as possible. I was kept informed at all times and was never too much
trouble to talk on the telephone about his progress at all times. When visiting my dad, again nothing was too much trouble and knew full well that he was in good hands at all times, which made me more at ease. I recommend the staff and facilities of Chanrty House highly.

Reply from Jackie Tayler, Registered Care Manager at Chantry House

Firstly, please accept my sincere condolences for your loss and thank you for taking the time to write this review and for your kind words. As you say, we only cared for your dad for a short while whilst he was on his end-of-life journey, but it was an absolute privilege to do so. We strongly believe that a "good death" is very important, and we are so glad that we were able to support you and your father on that journey ensuring that he was comfortable and able to spend his last days with us receiving dignified care in a calm environment. I will pass this feedback on to my staff. We will add Dad's name to our "vine of life", and his legacy will live on forever here at Chantry House.


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Review from Sarah B (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is based on experiences and expectations of my father being emergency placed at the care home due to his significant emerging health, care and support needs.
Initially, the move was very challenging in respect to provisions that I had expected to accommodate my father and communication difficulties
due to Covid restrictions but this was handled effectively, efficiently and sensitively by staff within the home and my father soon settled and issues were resolved.
Interactions that I have witnessed between my father and staff have been very good. My father's health, physical and social needs are being addressed and met in accordance with his wishes, interests and abilities. Management is always very understanding and supportive. It’s a pleasure visiting my father, as his well-being has greatly improved through a difficult transition which wouldn’t have been possible without the support and understanding of staff who now attend and assist his 24-hour care.

Reply from Jackie Tayler, Registered Care Manager at Chantry House

Thank you Sarah for your feedback, it is so lovely to hear what we are doing well and what we have learnt from Dad's emergency placement, we certainly did get there by working together and I am glad that we have now settled into a good routine with Dad meeting his needs. Staff are continuing to learn from Dad and we are continually shaping his care to suit his needs. Dad is becoming part of our Chantry "family" it is a pleasure to see him spending more time in the communal areas and engaging with us all. I will pass your feedback on to the team.


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Review from J M (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has lived at Chantry House Care Home for over three years, the care he receives is excellent. As a family, we know Dad can be challenging due to his dementia which along with other conditions is progressive. Despite the challenges, the staff continue to look after him and clearly have his best
interests at heart. They are kind, caring and treat him with dignity. It's lovely to see the interaction when we visit. Nothing is too much trouble and any health issues he has are dealt with proactively with appointments being made etc. and alternative ways of making him comfortable explored. The communication between us and the home is really good, we feel informed and included. We honestly can't thank the Chantry team enough for all they do for our dad.

Reply from Jackie Tayler, Registered Care Manager at Chantry House

Thank you J M so much for your kind words, I will share this with the team. I agree that my staff are amazing at caring for our residents and indeed always do have the bests interests of your loved ones at heart. I am immensely proud of them and the work we do here at Chantry to support residents like Dad who can get distressed at times. Dad remains part of our Chantry "family" and it is our pleasure to care for him.


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Review from J L (Wife of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is less anxious since moving to Chantry House. Staff and
nurses identify his needs and notice quickly if he seems unwell. Staff are kind and gentle with the residents. They arranged a party for our 50th wedding anniversary which all the other residents could join in.

Reply from Jackie Tayler, Registered Care Manager at Chantry House

Dear J L,
Thank you so much for your feedback, I will share this with the team, your comments are very valuable to us and it is our pleasure to see that we have helped with your Husband's anxiety and he is now very much part of our "Chantry family".


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Review from Steve B (Son of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at this home for a few years, suffering from Alzheimer's with dementia and under the new management the whole atmosphere of the home has changed in such a positive way, the staff are very welcoming and friendly and always helpful, whenever I had to contact the home it was never
too much trouble to give me an update on my mum's state of health at the time.
The new manager's way of management and her changes that have been made is an absolute fresh breath through the whole home and has made all the residents' lives so much brighter and I know that my mum's care under the new manager and her staff was the best that could be.

Reply from Jackie Tayler, Registered Care Manager at Chantry House

Dear Steve,
Thank you very much for your positive and heartwarming comments, I will feed this back to the team. It was an honour and a pleasure to care for your mother and her legacy will live on here at Chantry House, I am glad that you feel I have brought positivity to the home, this is only achievable through the hard work and dedication of my amazing team that are embracing my goals and visions to positively enrich the lives of our residents.


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Review from Lynne B (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most efficient, caring, loving home Mum has been in. Turned her round after a very bad year in another home.
Always answer my queries, the phone, and nothing ever too much trouble for any of the staff. Feel reassured Mum is in a caring home.

Reply from Jackie Tayler, Registered Care Manager at Chantry House

Hi Lynne, thank you so much for your feedback it is really appreciated and will be passed onto the staff – it is our pleasure to care for your Mum, and we are always grateful to know what we do well and what we can improve on to ensure we get things right for our residents in a person-centred manner.


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Review from Alice B (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please Please do not trust this company with your loved ones. I will never forgive myself for leaving my dad here.


When we moved dad into Chantry House it was run by another provider and it was perfect. Sadly we noticed a huge decline as soon as De Vere took over in all aspects of the home, the staff

and dads general wellbeing. Individual staff were mostly lovely but most left once the current manager started, stating how awful she was. Management at De Vere are not interested in providing care or quality of life for residents. This company prefer residents that do not have families and do not ask questions. Sadly Covid has given them the perfect cover to treat residents how they please. After seven years of dad living at Chantry House and us visiting daily De Vere management didn't even call when he died. If you want the best for your family please go elsewhere.

Reply from Michelle Medway, Registered Manager. at Chantry House

Once again we are very sorry for your loss.
Please be assured that a full investigation was carried and any actions required were completed.


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Review from Jeremy J (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to current Covid restrictions, I am unable to visit my mother inside the home, but we can now meet in a newly acquired pod outside the main building, so it is difficult to give a full review. Her general health appears to be good, however, her mental health does seem to have declined during the
lockdown, and she can be very confused at times, but this does seem to be getting better as we visit more regularly. Visiting does seem to be very important for her well being, and hopefully, soon the visits can be carried out in a more relaxed manner.

Reply from Michelle Medway, Registered Manager at Chantry House

Thank you Jeremy for your feedback, we look forward to welcoming you back into the home soon.


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Review from Naomi G (Wife of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and is quite a hand full, but the staff at Chantry are kind and patient; which also helps me to know he is being looked after with dignity.

Reply from Michelle Medway, Registered Manager at Chantry House

Thank you so much, Naomi, for your lovely review, I will ensure I pass it on to the team.


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Review from E S (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my mother aged 98 into Chantry House and am really delighted with the love and care she receives. My husband says that I am so much more relaxed when I return from a visit.

Reply from michelle medway, registered manager at Chantry House

Thank you for your lovely review, I will be sure to pass this on to the staff.
We think mum is amazing.


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Review from T C (Brother of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has Alzheimers with challenging behaviour frequently being shown.
Within 5 days at Chantry, she had calmed down and was smiling once more.

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Current Review Score: 9.1 (9.094)

Overview of Review Score

The Review Score of 9.1 (9.094) out of 10 for Chantry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Chantry House is calculated as follows: ( (39 Excellents x 5) + (5 Goods x 4) ) ÷ 44 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Chantry House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Catherine kelly

Job Title: Home Manager

Joined: 2022

Managing the entire operations of the Chantry House


Frequently Asked Questions about Chantry House

What types of Care is Chantry House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chantry House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chantry House have?

There are 24 Single Rooms.

What are the Facilities & Services at Chantry House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chantry House to the centre of Saxmundham?

0.1 mile(s) as the crow flies, distance by road may be significantly further.