Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL
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9.5 76 Reviews
  • Chilton Meadows Care Home, Stowmarket
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket, where staff take great care to focus on the person. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the resident already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with and the activities are just as much fun for staff as it is for residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Chilton Meadows Care Home.

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Care Provided by Chilton Meadows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Delabruyere (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chilton Meadows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Chilton Meadows Care Home Reviews (76)

Total of 76, showing 21-40
9.5

Chilton Meadows Care Home has a Review Score of 9.5 (9.467) out of 10, based on 18 reviews in the last 2 years. Over all time Chilton Meadows Care Home has 76 reviews.

Overall Experience

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  • 25
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Date Published

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Review from Tracy E (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad's room is filthy. I have taken many photos of this on two occasions when visiting the home. His water hasn't been changed for days. This was brought to the attention of the staff. My dad has complained that the water is not hot enough to have a shower. He has also stated that he doesn't know
what choice of meals before he actually gets to the table. His room has been due for repair for months, and still, nothing has been done about it.

Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.


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Review from A B (Daughter-in-law of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been so happy since becoming a resident.
The staff are amazing, and nothing is too much trouble for them.
The home is always spotless and doesn't smell like a lot of homes.
I really couldn't rate it high enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your kind review. We are glad to hear that you are happy with the care your Father in Law receives.


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Review from J H (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They listened.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

We appreciate you taking the time to leave us your review.


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Review from Kel C (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Chilton Meadows Care Home for nearly a month now and is now there permanently. She is settled and so much happier getting the most amazing love and care. The staff on manning house have gone above and beyond with the care that they give my mum, she is always smiling and laughing. The
care assistants are such fantastic ladies and are always there when I have questions, so they don't just care about my mum they have also supported myself and family too. One of the care assistants has always kept me updated on my mum and her progress. And we go to see Mum once a week and FaceTime at least once a week too. Looking forward to seeing Mum on their day trip to Felixstowe.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your lovely review. We hope Chilton Meadows Care Home did everything possible to make the transition as easy as possible and we are happy to hear you feel like a part of our care home family. Please let us know if there is anything we can do to make Mother's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from S B (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only just arrived at Chilton Meadows Care Home, didn't know if she was going to settle but thanks to all the staff in Beech House she's settling really well. The staff are always there to help her which is so reassuring to all her family. Thanks to all in Beech House.

Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your review. We hope Chilton Meadows care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Lynne A (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in a lot of pain with her leg and was given paracetamol on my asking and taken back to her room. I am a lot happier with Mum's care since the new lady has taken over in Mum's unit. She's more involved with activities, although is unable to take part but likes watching. Mum has her hair done
by the hairdresser but I would like it washed more often in between appointments. I understand Mum's room is being decorated this week which will be a big improvement. Mum's weight is steady so I understand she is eating well. Overall, I'm a lot happier with Mum's care and the staff are very nice.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We have a genuine regard for all of our residents and we will discuss your feedback with the home's manager to help them continually improve their service.


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Review from T S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The unit staff are wonderful and despite being clearly stretched, do everything they can to make Mum happy and comfortable.
However, extremely disappointed with the lack of engagement from the senior management which has been non-existent the whole of 2022.

Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your feedback. We are glad to hear that your Mum is happy with our care. I will certainly pass your messages on to the Senior Management Team to make them aware of your comments.


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Review from Sarah J (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a good atmosphere at Chilton Meadows Care Home, my mum has been in Munnings House for nearly eighteen months with advanced Alzheimer’s. The staff are always caring and respectful to Mum. Communication is great, always contacting me if necessary regarding Mum's care. The food is fabulous
and Mum eats very well. Mum appears very happy here and responds well to staff. She likes to sit in the office and the staff are happy to let her. I’m really happy with Mum's care, especially during Covid, the home made good decisions about visiting and I always got to see Mum. They coped well during very difficult days and I appreciate that I was able to see Mum. I would recommend this care home.

Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your mum is given in Chilton Meadows. It is nice to hear that your mum eats well and enjoys our food. Thank you for your recommendation.


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Review from Laura D (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Chilton Meadows Care Home, Munnings House for the past two years. He had Alzheimer's and I was pleased with the levels of care and attention he received. He was always well kept, enjoyed the food and in good spirits. The consistent communication between the care manager, patient and family
members was very helpful. Staff went above and beyond to make sure Dad had everything he needed and kept us informed, especially throughout lockdown when we couldn't enter the home. He has unfortunately passed away now but staff couldn't do enough to help. He was very settled, made comfortable and passed away with dignity. Thank you to all the Munnings House staff and manager.

Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. It is nice to hear that you feel your dad was cared for well while he was in our home and that you felt you were kept informed throughout. Thank you for choosing Chilton Meadows to care for your dad.


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Review from D S (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Chilton Meadows Care Home for just over four years.
Overall, I am happy with the care that she receives. She is at her happiest when she is in the communal room with other residents.
She likes to take part in some of the activities.
The staff are lovely and have become like extended
family!

Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that you feel like our family and that your mum is happy in our home and enjoys the activities and being with other residents. Thank you for choosing Chilton Meadows for your mum's stay.


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Review from Elaine B (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother has just passed away after receiving five months of care which we could never repay! Care staff were caring and professional - and compassionate at end of life. Rooms were always spotlessly clean and the food served was always of a high standard. There was a varied activities programme
for those who wished to be involved. Would recommend.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

We appreciate you taking the time to leave us your review. Please accept our condolences for your loss, hopefully, it is of comfort knowing how well your mother was cared for at Chilton Meadows. Thank you again for your recommendation.


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Review from Alan T (Husband of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is happy, clean and well-fed. The staff are friendly and treat my wife well. The home is clean and doesn't smell unpleasant.

Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your wife is happy in our care home and that you feel she s treated well. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review from James T (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The organisation is obviously not a charity. The way Chilton Meadows Care Home is perceived by the public is of paramount significance to Bupa. So saying the staff are tremendous and do their best regardless of any internal/external influences. The financial constraints are bound to limit the extent
to which activities can reach but I think the range could be improved. Not all residents want to watch TV, feed and sleep all day - but sadly that is what most do. You will know if that is normal.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your feedback. I will certainly pass your comments on to our activities team and see what they can arrange that you may enjoy taking part in. Please let us know if there is anything else we can do to make our stay as comfortable as possible


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Review from T P (Resident) assisted by family/friend published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers do well. Only need more per house: wish there were proper toilets and showers per room.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your feedback, I will certainly pass this on to the management team for you.


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Review from Mandy T (Friend of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since last coming to Chilton Meadows, I am really impressed. It's lovely to see caring staff, it's clean, and I know people will say it smells, but that is if someone had an accident. They cannot help this as long as it's cleaned and sorted, which I could not find fault. Where I visit, I know they are
lovely carers and clothes are changed regularly. They have got the Covid routine sorted very well. It works and happy to visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for leaving us a review. We are glad that our Covid 19 procedures are helping you feel safe when you visit. We look forward to seeing you again soon.


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Review from Beverley S (Niece of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my uncle received and that he spent his last days there - it was his wish.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for taking the time to leave us a review. Hopefully, you will go away from this feeling like your uncle received the best possible care for his final days.


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Review from T T (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault the care and compassion shown to Mum after her recent hip operation. These are challenging times with Covid, but Mum felt safe and well looked after. She said the food was amazing. The office staff were efficient and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your kind words. We are so happy to hear your mum felt well cared for by the team. I will pass her compliment on to the chef!


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Review from Louisa H (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it has been a very difficult time seeing my father go into a care home at the beginning of Covid, my family and I have been very happy with the care that my father receives. He has been in Beech House at Chiltern Meadows care home for just over the past 10 months through some very uncertain
times which has meant we have been unable to visit him as we usually would. However, the carers and activities team have ensured we have as much contact as possible via Zoom or Window visits. I feel the staff always give us time with compassion, empathy, kindness and professionalism. There have been many tears and concerns, but we always feel we are listened to and our views and questions heard and answered. Everyone is kind and patient with my father who has vascular dementia and I wouldn't want him at any other care home other than Chiltern Meadows. Thank you to the team for everything you do and hopefully soon we will all be reunited and I can have a cuddle and a dance with Dad soon.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Chilton Meadows Care Home

We are so grateful to receive your kind words about our home, thank you so much for your incredibly lovely feedback. We are so pleased that you can feel at ease with your father in our care during this incredibly difficult time, thank you for putting your trust into us. Please let us know if there is anything more we can do for you and your family.


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Review from Mary G (Partner of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner received excellent care, carried out in a truly caring manner at Chilton Meadows Care Home. The staff were always helpful, friendly and welcoming, even when they were tired after a long shift. They looked after me as well as they did my partner. The staff showed extraordinary kindness, at
often difficult times, which I will always be grateful for and I will never forget. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your kind words. It's lovely to hear that you felt as well looked after as your partner by the team at Chilton Meadows. Thank you for choosing us for your partner's care.


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Review from Beverley B (Daughter-in-law of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for both Mum and Dad. Kind, caring staff. Nothing too much trouble. Excellent facilities and food. Well organised with visiting.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your praise. We are always happy to hear that family members feel their loved ones are being well looked after. Thank you for choosing Chilton Meadows.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Chilton Meadows Care Home is calculated as follows: ( (163 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Chilton Meadows offers residential, nursing and dementia care. It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It also offers a space for people to rest, relax and recover with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.


Awards / Recognitions (7)

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