Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL
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9.5 76 Reviews
  • Chilton Meadows Care Home, Stowmarket
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket, where staff take great care to focus on the person. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the resident already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with and the activities are just as much fun for staff as it is for residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Chilton Meadows Care Home.

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Care Provided by Chilton Meadows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Delabruyere (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chilton Meadows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Chilton Meadows Care Home Reviews (76)

Total of 76, showing 41-60
9.5

Chilton Meadows Care Home has a Review Score of 9.5 (9.467) out of 10, based on 18 reviews in the last 2 years. Over all time Chilton Meadows Care Home has 76 reviews.

Overall Experience

  • 45
  • 25
  • 4
  • 2
  • 0

Date Published

76
0
4
18
58

Review from Cyril P (Husband of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care of my wife. Always clean in presentation, and home. The staff are very accommodating and friendly and most importantly brilliant in handling my wife's ever-changing moods/condition. I very much appreciate the love, care, and attention she is given.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for trusting us with your wife's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from M T (Wife of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is bedridden due to two strokes and subsequent health issues. He therefore cannot make use of facilities or activities. He is always treated with care and compassion by staff and has developed a good relationship since moving to the home 18 months ago.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Sallyann B (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chilton Meadows for some time now, and I have no complaints whatsoever. The staff are very caring, not only with the residents, but also with their families. Food is good and a very good choice. My mother suffers dementia and the staff are very gentle with her prompting her to
eat and join in activities. The home is clean with very good facilities.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.


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Review from Linda W (Niece of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff care for my relative with kindness, respect and courtesy. They consider her needs and personality in their planning. I have always found Chilton Meadows to be welcoming, clean and well-run and have confidence in their ability to meet my relative's individual needs.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Alison R (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First visual visit since lockdown. Staff were professional and friendly. All well organised.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from M M (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After many weeks of not being able to visit, today we were allowed to visit outside which has worked very well for us and our dad. I would like to say a big thank you to all staff for all the hard work and care they have given to our dad.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for trusting us with your father's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from G H (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. All the family are made so welcome, Mums care needs are totally met. After having a previous bad experience in another care home, we now have piece of mind in Chilton Meadows. No negative to report, totally happy.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for trusting us with your mothers care. We really appreciate your kind comments.


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Review from Helen C (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mum has received for the last seven months. Staff are friendly and helpful. A lot of activities are organized for the residents and their families. The meals always look good and it is nice someone bakes cakes and brings them in for residents to enjoy. Nice clean care home. Would
recommend.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for the lovely comments. We are very happy to hear you can feel at ease with your Mum in our care.


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Review from D T (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Chilton Meadows since May 2019 after suffering a bad stroke. He has settled in amazingly well, thanks in the main to the wonderful staff.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are so glad to hear your father has settled well. Please let us know if there is anything else we can do to make him more comfortable.


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Review from S S (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was placed in this home last year, I think it is a beautifully run care home. The carers are all so lovely and welcoming. The care home does a lot of days out to keep the residents occupied, such as days at the beach, summer fayres, going to museums. My dad settled in very well. They are also
fed well, and always have a variety of foods to serve for the residents.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are very happy to hear your father has settled well. Thank you for your kind comments.


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Review from Brenda R (Sister-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home two or more times a week. The care and devotion shown to my sister-in-law was outstanding. Not only to her but as visitors we were treated like family, nothing was too much for the staff.
This home was excellent in every way.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We really appreciate you taking the time to leave such lovely comments.


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Review from Julie L (Niece of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professional service towards residents and visitors was always 100%, made visiting and leaving a much easier experience.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We appreciate the kind words.


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Review from B A (Husband of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Chilton Meadows is superb. Over the last 18 months since my wife has been a resident, she has been looked over by a very willing and kind staff who have given her the very best of their attention. Always it is comforting to know the local GP attends three times a week but also is close
at hand if necessary in an emergency.
The food is very good, as I know from experience as I have lunch there three times a week and can certainly vouch for that.
During the week there is different entertainment for the residents if they wish to take part. Also, a hairdresser is also available if the ladies like to have their hair attended to.
All in all, I find that Chilton Meadows is a place you can rest assured that you partner or relative is in the best place for their attention and comfort and have no hesitation in recommending it to anybody. Than you.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We have genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from P W (Wife of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Physical care, emotional care good. Food very good. Nursing care adequate.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your feedback. We really appreciate you taking the time to leave your comments.


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Review from Dorothy L (Sister-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited this home firstly about five years ago, on a weekly basis when a relative was a resident, and weekly for the past six months, I have found it to be one of the finest of all the care establishments I have been to and the residents that I visit have never complained about any aspect of
care, food, cleanliness or anything else, but full of praise. There have been changes over the time between my visits but as far as I can see - only for the good of patients and staff.

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Review from Peter T (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father has been in the home for just about two weeks we have seen a marked improvement in his disposition. The staff are courteous, the surroundings are calm and pleasant. The food is adequate and plentiful. We are hopeful that in a short time my father will accept the home becoming his home.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. Moving into a care home can be a difficult decision, so let us know if there is anything else we can do to make the transition easier for your father or the family.


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Review from John S (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff that really do care about the residents here. Residents are treated with respect and dignity. Meals are balanced and varied. Rooms are clean and inviting. It's good to feel and know that my mother is being cared for in a safe, friendly environment.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.


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Review from Ellen S (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the nearly two years that my mum was a resident of Gainsborough House, she had the most caring of staff. They were wonderful and she was very well looked after. Although she couldn't join in with activities she did like the sing-alongs, but for those that could join in, there were lots of different
things to do. The food was of a very high standard and plenty of it.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are delighted to hear mom feels like a part of our family and that you can feel at ease with her in our care. Thank you for trusting us with your mother's care.


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Review from Molly L (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the care home in 2015. Gainsborough House staff gave him excellent care and attention.


All staff gave him dignity and privacy.


We couldn't ask for more. Thank you, everyone, for all your TLC.


As far as I can remember, each year there has been new management.


Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from Gabrielle G (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with much dignity and care whilst at the Beech Unit. We felt she was safe and looked after. We felt confident and comfortable when we left after our daily visits that she was in safe hands.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate you taking the time to leave this feedback. We will certainly share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Chilton Meadows Care Home is calculated as follows: ( (163 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Chilton Meadows offers residential, nursing and dementia care. It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It also offers a space for people to rest, relax and recover with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.


Awards / Recognitions (7)

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