Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL
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9.5 76 Reviews
  • Chilton Meadows Care Home, Stowmarket
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket, where staff take great care to focus on the person. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the resident already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with and the activities are just as much fun for staff as it is for residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Chilton Meadows Care Home.

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Care Provided by Chilton Meadows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Delabruyere (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chilton Meadows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Chilton Meadows Care Home Reviews (76)

Total of 76, showing 61-76
9.5

Chilton Meadows Care Home has a Review Score of 9.5 (9.467) out of 10, based on 18 reviews in the last 2 years. Over all time Chilton Meadows Care Home has 76 reviews.

Overall Experience

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  • 25
  • 4
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Date Published

76
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4
18
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Review from Daphne S (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at Chilton Meadows for the last 7 months of his life, until he died. He had Parkinson's disease and dementia. We moved him from a private care home where he spent over four years, the last two years of which he was bedridden. The financial situation first caused us to think
of moving him. We had a rough ride from the owner because of this but we also saw he needed nursing care. The care at Chilton Meadows was wonderful. His condition was understood and the care by nurses and experienced carers made such a difference. My husband had severe contractures, could not speak, long before he was moved to Chilton Meadows. He settled and had a peaceful seven months there. I should have said he had been on end of life care from April 2014.

Reply from Josephine Gaupholm, Customer Adviser at Chilton Meadows Care Home

Thank you for your review of Chilton Meadows Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your husband received. We will share your comments with the home manager. Our deepest condolences, the Bupa Customer Care Team


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Review from Terry S (Husband of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident for nearly 5 years, she could walk about at first but is now in a large wheelchair. She has shown no response for 12 years, does not speak or show any signs of recognition. In all this time I have not seen or witnessed anything to cause me alarm. She has advanced dementia.

Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review of Chilton Meadows Care Home, we are pleased to hear that your wife is being well cared for. We appreciate your comments on the home and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from B K (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care from the home and particularly the care and consideration given by staff is much higher than I would have anticipated.
The infrastructure is a bit 'tired' but this is of secondary concern, compared to the aim of ensuring that my dad is well cared for.

Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review of Chiltern Meadows care home, we are pleased to hear that your Dad is being well cared for here. We appreciate your comments on the staff working at Chiltern Meadows and the home itself which we will share this with the care home's manager. The Bupa Customer Care Team.


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Review from V M (Granddaughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found most of the staff kind and caring. I disliked the constant use of agency staff as there was a lack of a familiar face.
My grandmother seemed to be well cared for and settled very quickly into life at the home.
The volunteers who rang the activities all made an effort to include everyone and
showed a real connection with a lot of residents.

Reply from Holly McGough, Customer Adviser at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience at Chilton Meadows and appreciate your comments of our home. We are sorry to hear about your dislike of agency staff and will share your review with the home's manager. The Bupa Customer Care Team.


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Review from S S (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad settled in well. Initial issue with mobility was quickly addressed and our concerns acted upon.
Dad was relaxed and happy for the duration of his respite care.

Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review, we are glad that your issue was resolved quickly. We are pleased to hear that your Dad had a good respite stay with us and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from M C (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Early days although carers appear very good. Room could be kept cleaner and tidier.

Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Jason M (Grandson of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother continues to receive a high quality of care. If things do not always go to plan, there is always someone available to explain and reassure.

Reply from Gabriella Mills, Customer Advisor at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear that your Grandmother is having a positive experience in our care home and that you are content with the care given. We will share your comments with the home's manager. The Bupa Customer Care Services.


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Review from C A G (Stepdaughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepdad had spent several years at a private nursing home which has gone downhill over the years. Due to financial restrictions/affordability, my Mum had to move my stepdad but then was psychologically bullied by the owner of the other private home when she chose to move him. I am a nurse myself
and in the NHS he would have been disciplined.


I noticed a difference straight away. Chiltern Meadow is unlike the other. It includes qualified nurses, the standard of care they can give is superior as they have more medical knowledge and they are clinically professional. That makes a big difference. I don't understand why the CQC says requires improvement? In my experience, both personally and professionally, Chiltern Meadows is outstanding.
My mum was given choices as to his room which is near the day room as my stepdad needs total nursing care and so he is less isolated than in the previous care home.


Reply from Jayne Duck, Customer services administrator at Chilton Meadows Care Home

Thank you for your review and kind words. I hope that your stepdad is now happy and that you and your family have peace of mind knowing that he is safe and well cared for.


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Review from Sharron F (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, easy and warm atmosphere.
All staff very welcoming and friendly and helpful.
The activities provided are really good, nothing was too much trouble.
My mum loved it here and soon made it her home.

Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Boss G (Husband of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is cared for very well and looked after well. The place is lovely and clean and staff are excellent.

Reply from Jayne Duck, Customer services administrator at Chilton Meadows Care Home

Thank you for your review. It is lovely to hear that your wife is so well cared for and your kind words about our staff. Thank you.


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Review from S A B (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff in Beech House dedicated and hard working. Our mum has improved in her health in the 2 years she has been here in lots of ways and especially enjoys anything musical. Obviously, dementia is worse but that is to be expected. Staff are friendly and helpful. I admire them for the work
they do. Any health issues eg chest infections are dealt with quickly.

Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. I'm so glad to hear that your mum's health has improved while in our care. It is lovely to know that she is enjoying the musical activities. I hope that you have peace of mind knowing that she is well cared for.


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Review from J C (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mother went into a care home in May 2013 the care was adequate for her needs. Over the past 18 months, even the basic care that she is getting and what she pays for is not adequate. I feel she, as many other residents, should get a reduction in what they pay for. I do realise they have staffing
issues and they are doing the best that they can and I am sure I am not the only relative that has these concerns for their loved ones.

Reply from Jayne Duck, Customer services administrator at Chilton Meadows Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Jeanette T (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Chilton Meadows for 2 years. In my experience, she was well cared for. She was always clean and tidy. There were days when she didn't' want to get up or go to the day room, but was kept an eye on. They persevered and many times managed to get her to join the others.

Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M T (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Chilton Meadows for about 18 months. She was very well cared for. She was taken ill at Easter 2017. The care and attention shown to her and myself in her last weeks by the staff there was excellent.

Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Sandra L (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dearest mum was a resident for four years until her passing. She was well looked after by all the staff, they were fantastic. She loved them all dearly. My sisters, brother and I were so grateful that she was so contented in her final years.

Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

So sorry to hear of your loss, please accept our condolences. It is so nice to hear that your mum was well cared for and that she loved all the staff dearly. I hope that this will give you comfort in the future.


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Review from Robert A (Son-in-law of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to certain health problems, resident was not always easy to deal with and could be stubborn and uncooperative. On my once-weekly visit to the resident, I admired the sensitive and gentle way all staff members dealt with the resident, always showing great caring and patience.

Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Chilton Meadows Care Home is calculated as follows: ( (163 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Chilton Meadows offers residential, nursing and dementia care. It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It also offers a space for people to rest, relax and recover with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.


Awards / Recognitions (7)

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