Chilton Croft Nursing Home

Newton Road, Sudbury CO10 2RN
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9.7 52 Reviews
  • Chilton Croft Nursing Home, Sudbury
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Care Provided by Chilton Croft Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Chilton Care Homes Ltd
  • Person in charge
  • Patricia Andronic (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Chilton Croft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Nursing Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,500

  • Book a long or short stay and not only will you enjoy the fantastic opportunity to safe the money, you’ll experience the truly unique blend of elegant comfort and nursing excellence that has become the hallmark of Chilton Croft.


    With bright en-suite rooms, communal spaces and wonderful landscaped gardens, superb cuisine prepared daily, opportunities to continue hobbies and pastimes, and nursing care available 24 hours a day, you’ll find our home offers the perfect environment for a restful, relaxing break.
  • (these prices are only a guideline, please contact Chilton Croft Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Chilton Croft Nursing Home? View your Advertising Options

Chilton Croft Nursing Home Reviews (52)

Total of 52, showing 1-20
9.7

Chilton Croft Nursing Home has a Review Score of 9.7 (9.678) out of 10, based on 22 reviews in the last 2 years. Over all time Chilton Croft Nursing Home has 52 reviews.

Overall Experience

  • 42
  • 8
  • 1
  • 1
  • 0

Date Published

52
0
4
22
30

Review from L F (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Chilton Croft, from another care home. The care she is receiving is excellent. I cannot fault Chiltern Croft. The staff are great with her. I also feel much more relaxed now she is at Chiltern Croft, it's a great care home.

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Review from H P (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a carer all my working life and I can't fault Chilton Croft at all. The staff is fantastic and the management is as well. The food is vetter than in a very good restaurant. The whole place is very clean. The activities are good as my Dad enjoys them. The staff are all happy and in my mind
that makes a happy home for the residents.

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Review from E O (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has only been here for around a month now. He has settled in very well. When we looked around the nursing home we were greeted by management and their staff, they were all very lovely and had a good tour around. Spoke about everything they will offer and care for my Father. I do know my Father
hasn't been to any of the activities yet but they are very good from what I have seen when visited.

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Review from R T (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was a resident for 5 years and seemed to be treated well, the care staff I met seemed nice. Unfortunately, my father passed away on January 31st and that was where the problems began. I found it very distasteful that within a couple of hours, I was asked by management to leave a review, no
consideration for what we were going through it seemed. If they wanted a review then maybe send out an email after a few days instead! Some of my dad's belongings were put in the loft which we found out after we asked where they were, sadly I feel that we were let down by management so I hope management can take on board that empathy goes a long way.

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Review from J S (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely nursing home which has very good excellent staff, who are excellent doing their jobs, they're all very kind and very caring and very helpful. As my dad who had very late-stage dementia who they looked after every well, wonderful staff who work very hard in their jobs, very clean place
to stay, recommend this nursing home to everyone.

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Review from J H (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service
My dad was in Chilton Croft Nursing Home because he needed 24-hour care, he had dementia. Sadly my dad passed away and was only there for 6 days. I can't fault the home that the time my dad was in there. Overall experience was excellent, care, support, cleanliness, and rooms.
I
would like to thank all the staff and management for caring for my dad.

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Review from Peter E (Husband of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been residing at Chilton Croft Nursing Home for the past few weeks and she seems to have settled very well. Chilton Croft has a warm, homely feeling, not the bare stark cold feeling of more modern homes we have been to. All this staff come across as polite, dedicated and professional considering
the daily thankless tasks they have to perform. I help to feed my wife most lunch times and I can vouch that the meals are excellent plus the cakes for dessert are a speciality.

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Review from M R (Mother of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, we have felt a welcoming and happy atmosphere when visiting. The staff are vigilant, caring and patient and teh residents look clean and tidy, as does the living area throughout. The bedroom, adequate in size, is always clean and bedlinen fresh. Every effort is made to accommodate personal
items for the residents pleasure. Obviously, activities are limited in such an overall environment. I have no hesitation in commending the managers and staff for their standard of care and the wellbeing of residents.

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Review from Paul H (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit the home we are always made welcome and offered refreshments. My mother is always treated with dignity and respect. The staff go out of their way to make the home feel like a home away from home. If they have any issues they wish to discuss, it is always done privately and any of our
concerns are listened to and dealt with.

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Review from A R (Brother of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with Chilton Croft since my brother arrived in November. Very professional and caring staff. Very clean and excellent food. Nothing appears to be too much trouble.
My brother is treated with care and respect and feels comfortable at Chilton Croft.

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Review from J R (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home. From first entering the building the atmosphere was so good. A really clean, homely and beautifully decorated house. The staff were brilliant. Everyone communicated so well and so helpfully answered any questions. All the residents appeared so comfortable in their surroundings,
a real home-from-home. As I passed the dining room the tables were dressed beautifully for lunch and I was tempted myself by the food choices on offer. I could see a vast improvement in my friend since he arrived at Chilton Croft, which speaks for itself. Finally, the coffee served to me during my visit would rival any barista.

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Review from Raymond S (Husband of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Chilton Croft Nursing Home to anyone for the following reasons: 1. The whole building is kept clean and homely. 2. The staff are so kind to all residents and visitors. 3. Excellent trained nurse available at all times. 4. Food is at a high standard. 5. Chilton
Croft is always a pleasurable experience when visiting your loves ones.

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Review from Stephen C (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate your care home highly enough. My dad was treated with the utmost dignity and care in his final days. The staff have so much respect and empathy for their residents. The food was excellent. Anyone looking for care for their loved ones need look no further than Chilton Croft. I can only
hope when my time comes I get to be in a home like this.

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Review from Linda L (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Chilton Croft Nursing Home. I only have good things to say about the croft, from his personal care to his contentment, they all treated him with dignity and respect, he was always washed and clean, his bedding was always freshly changed everyday, his food looked nutritious and inviting
and always the staff and manager were so lovely to us as a family. I would give them ten out of ten and I recommend them to everyone. Thank you so much Chilton Croft.

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Review from Gary L (Son-in-law of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in this home and was looked after with care and dignity. He loved the food and loved the staff. The manager was so lovely and genuine. They cannot do enough for you. It's a ten out of ten from me. He was so contented in the home.

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Review from L M (Daughter-in-law of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy, professional and very personable. Very happy with all the service they provided. Only in there for six months, treated us all with the utmost respect, great team, five stars, until the end of her life.
Listened to all of us, helped us with regular contact, was no issue at all.
We wouldn't
hesitate to let any of our relations move into here.

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Review from Lynn C (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Chilton Croft Nursing Home for almost two years. Sadly, she has now passed away but the care and thoughtfulness shown by the staff during her last week cannot be stressed enough. Over the many hours that I was with my mother, many members of staff would come in, not
only to check on her but also to see if I was alright and to share their memories of my mother. They helped to make a difficult time bearable. I know that my mother was happy and well cared for at Chilton Croft and that the decision to take her there was the right one.

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Review from Victor L (Brother-in-law of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, from management to cleaner, have been friendly and helpful. They always listen to any requests and if they can help they will.

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Review from Pat R (Respite Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this cheerful and friendly nursing home. Arrived here in quite poor condition initially but was soon put to rights by the professional and conscientious care to be found here. Staff are universally helpful; nothing too much trouble for anyone. Would highly recommend to anybody looking
for sound, nursing care in a warm and welcoming environment.

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Review from Victor M (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident here for nearly a year. We visit twice a week on different days and at different times and have found a consistently high level of care and standards. The staff have always been good at offering an open and welcoming attitude and been responsive to our comments and requests
about our views on Mum's needs. Staff seem consistently caring and understanding toward Mum and she seems happy with her environment, food, medication support and staff care and attitude toward her. Her room and the general areas are kept clean - it has always been a pleasurable and reassuring experience when we spend time with Mum at Chilton Croft Nursing Home.

Reply from The Manager, Care Home Manager at Chilton Croft Nursing Home

Thank you so much taking the time to leave us feedback. We are constantly looking for ways to improve the experience at Chilton Croft for our residents. Your feedback means a lot to us.


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Chilton Croft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Chilton Croft Nursing Home is calculated as follows: ( (193 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 258 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilton Croft Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Chilton Croft Nursing Home

What types of Care is Chilton Croft Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chilton Croft Nursing Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chilton Croft Nursing Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Chilton Croft Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilton Croft Nursing Home to the centre of Sudbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.