Review from S S (Cousin of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

I have visited at different times and days of the week and have always found there are lots of staff being helpful and friendly. My cousin is always clean and groomed and her room is clean. My cousin is happy about the meals and they made her a birthday cake which pleased her. She is up, enjoying others'

company and activities and interaction with plenty of staff and they are there for all her needs. It is good to leave her knowing she is being well cared for and is safe.

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Review from Frances F (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience

My dad is well cared for at Chilton Croft Nursing Home. The staff are friendly and look after him well. They treat him with dignity and genuinely care about his welfare. Nothing is too much trouble.
Sadly, we had to move him from the first home he was put in due to the quality of the home and were

so happy to move to Chilton Croft so my father could have some quality of life back.
I visit on a weekly basis and am always welcomed by the team. The home is clean and well looked after. It is also refreshing to see the same carers rather than lots of agency staff. My father really values the friendly relationships he has made with the team at Chilton Croft and the value of this on his well-being shouldn’t be underestimated.
I would happily recommend the care home to others.

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Review from Debra K (Wife of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

My husband resides in Chilton and has been here for a year now. I am very happy with the level of service and the staff are friendly and very efficient at their jobs and really seem to care about the residents. Nursing is very good as well. Food is prepared well and they are always happy to change their

meal plan to suit residents' individual needs. Overall I would recommend Chilton. Hygiene and cleanliness are excellent.

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Review from K S (Sister of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience

Excellent care is given to my brother.
I visited at any time, and he was always happy, clearly well looked after, and the staff were friendly and approachable.
I believe that he received the best care that he possibly could have and would have no hesitation in recommending Chilton Croft after working

in care myself for 30+ years.

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Review from S F (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

The home has not been run that well for a long time, particularly requesting particular meals. The care staff do a good job overall and communication is better, but being able to speak with my mother isn't always easy and the phone volume/clarity has been poor.

Reply from F Mos, Acting Manager at Chilton Croft Nursing Home

Thank you for taking the time to share your experience with us. We are sorry to hear you are not very happy with our service. We are more than happy to discuss any concerns with you and a member of our team will reach out to you to arrange a review. We have recently changed the telephone system, so speaking to your mother should no longer be an issue.
We can only apologise if the experience did not meet your expectations.

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Review from Ian B (Son of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience

Our mother was a resident for over eight years. She received the best care and attention always from the dedicated staff and management. We are grateful for the respect and dignity shown, often in difficult times (e.g. Covid).
We have no hesitation in recommending Chilton Croft Nursing Home as a friendly

and welcoming home with caring staff.

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Review from I S (Sister-in-law of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience

Home is always clean and tidy and friendly, helpful staff are available to answer questions on care.
A pleasant home in which to visit our relative.

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Review from S M (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

Caring environment. I have observed stimulating interactions by staff with residents. I am kept informed of incidents with my mum due to her challenging behaviour caused by her dementia.

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Review from Peter H (Son of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience

Very homely and professional nursing home. All important aspects are excellent, room for improvement in some of the less important aspects. A care home where is seems "care" is put in first place.
I cannot comment on activities and value for money as I don't know.

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Review from Rosemary B (Wife of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

My husband was in Chilton Croft Nursing Home for only ten days before he passed and I found the home very homely and well decorated.
My husband was cared for very well and made comfortable during his short stay.
The staff were caring, helpful and approachable. I would recommend this home to anyone.

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Review from Gill A (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

On entering the home you receive a warm welcome, all the staff on duty seem happy and interacting with the residents. Every time I have visited there is a relaxed atmosphere and plenty of tea and biscuits on hand for everyone. My mum has settled really well and had been made to feel like one of the

family even having a little job at mealtimes handing out tabards.

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Review from J H (Husband of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

My wife has been a resident in Chilton Croft Nursing Home since mid-December 2020 and I have also been a resident for a 4 week period over Christmas/New Year. Having stayed within the home myself I feel very confident to give an unbiased appraisal.
The home is very efficiently run buy permanent staff

(not contract) who work extremely hard. The management is apparent but in a very subtle way. The private owner is nearly always on hand and knows all residents and staff by Christian names. The food is of very high quality and plentiful, prepared by a chef (and staff) who are very dedicated and hard working.
I promised my wife I would never place her in care! However, having witnessed her deterioration (with Alzheimer's) and my effort to try and care for her, for the past 2 years, I realized she required far better attention than I could provide. After over 63 years of marriage this, for me, was a very difficult decision to make. Having witnessed the care she is receiving I got it right.

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Review from D B (Son of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience

We have found all staff to be helpful and caring, kind, and understanding. Any medical needs have been met and effectively. Very grateful for all the attention given to Mother.

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Review from L O (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been treated with respect and dignity by managers and all the staff. Her room is clean and tidy at all times of visiting.
She is always clean and well dressed and there are no aromas in the home as like others I have visited.
There are always activities if required by the residents.

The food is good and the drinks plentiful.

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Review from E C (Guardian of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience

We were so lucky to find Chilton Croft when we did. From the very first meeting we just knew this was the right place for our loved one. We were fully kept in the picture regarding care. Food was lovely and we were always made welcome to eat there. Every member of staff clearly loves their job, all

so very patient, in sometimes what could be challenging situations, (dementia resident). End of life care was so sympathetic, we were kept fully informed. It's an old house, the interior is as an elderly person would have in their homes. It's not modern, clinical or cold, just go and visit, if you love your relative, you will understand what I mean. This year has been so difficult, but the support we received from Chilton was simply awesome, it's a home from home. Thank you.

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Review from V G (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience

Excellent facility for end of life care!

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Review from Richard T (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

After 6 months of residing here, my father has improved considerably, his mind and persona are more compliant and he is the happiest that we have seen him in the past 3 years since our Mum passed away. This is down to the staff and management

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Review from Angela R (Wife of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the way they are caring for my husband who has very challenging behaviour. The care, patience and understanding of all the staff including catering and management is absolutely wonderful to witness. They all need applauding for the work they do.

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Review from R C (Relative of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

Our aunt has been a resident since 2013 and she is now 104 years of age. During that time she has received excellent attention both medically and pastorally. The staff and management have always been friendly, efficient and conscientious. The home is bright, clean and has a happy, friendly ambience.

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Review from J M (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience

Only ever a few minor problems, which were soon dealt with. Mums care was always good. Lovely staff who always put their heart and soul into their days work. The home was always clean and never smelt bad. We were always made welcome - Home from Home.

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Chilton Croft Nursing Home

Care Provided by Chilton Croft Nursing Home

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Funding & Fees Guide for Chilton Croft Nursing Home

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