Cornwallis Court

Hospital Road, Bury St Edmunds IP33 3NH
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9.5 58 Reviews
  • Cornwallis Court, Bury St Edmunds
Located close to the historic market town of Bury St Edmunds in Suffolk, Cornwallis Court provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks.

Residents can enjoy extensive grounds of the Home which includes sheltered courtyards, sunny terraces, a scented garden, a fish pond and a croquet lawn.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Cornwallis Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Brown (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Cornwallis Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,188 – £1,356
    • Self-Funded Residential Dementia Care £1,569 – £2,053
    • Self-Funded Nursing Care £1,483 – £2,244
    • RESPITE Self-Funded Residential Care £1,307 – £1,492
    • RESPITE Self-Funded Residential Dementia Care £1,726 – £2,258
    • RESPITE Self-Funded Nursing Care £1,631 – £2,468

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Cornwallis Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Cornwallis Court Reviews (58)

Total of 58, showing 1-20
9.5

Cornwallis Court has a Review Score of 9.5 (9.472) out of 10, based on 9 reviews in the last 2 years. Over all time Cornwallis Court has 58 reviews.

Overall Experience

  • 38
  • 18
  • 2
  • 0
  • 0

Date Published

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Review from C M (Respite Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for recuperation following a hip replacement following a fall and stayed 9 days. I arrived 5 days post op and was treated with nothing but respect, care and kindness by the staff. I was supported in my remobilisation and improvement at my own pace. The activities staff included me in the social
aspect which I much enjoyed and I made conversation with a number of other residents. My room was comfortable, the dining staff friendly and food good.

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Review from S M (Respite Resident) assisted by family/friend published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing bad to say about any of it. I enjoyed the whole experience and the food was excellent.

Reply from Denise O'Brien, Regional Operations Manager at Cornwallis Court

Thank you for your review. We are so pleased you enjoyed your stay with us, staff endeavour to provide a good and friendly service.


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Review from Wendy B (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Cornwallis Court when his previous home was closed by its owners. This was a worrying time for him and our family. The staff at Cornwallis Court were exemplary in their welcome and effort to making my father feel included, safe, and at home. This care is normal practice for the wonderful
staff there and has continued since moving there in November 2023. The relationship my Father and our family have with them is a credit to the R.M.B.I. Thank you.

Reply from Denise O'Brien, Regional Operations Manager at Cornwallis Court

Thank you so much for your lovely review, I will share your feedback with the team who I know will appreciate it.


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Review from Tony H (Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, staff know our names and were friendly and helpful.
Nothing is too much trouble for them, we are both happy here.
The food is wonderful and the menu is varied, optional, alternatives are offered if the main is not suitable.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

We are so pleased that you found us welcoming and friendly. Thank you for taking the time to review us, it is so important to recognise the staff and they truly appreciate it.


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Review from N H (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with this home. My father became a resident at the end of October 2023. I cannot stress how impressed I am with all the staff.
The care provided is exceptional, the consideration given to the individual needs of the resident is just perfect. I cannot praise all concerned any higher. I know
that my father is so well looked after, his needs are more than met. He is clean, well fed and medicated on time all essential and appreciated. The activities are great. He joins in with most which keeps him active as his dementia progresses. He is meeting new people and really thriving since being there. I know that he will live longer now he is in good care as he needs 24-hour care.
I feel that the staff go the extra to ensure residents are happy and truly care.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your kind review. I will pass on your comments to the staff who sometimes do not get the acknowledgement they deserve. They will be delighted.


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Review from Tricia S (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Cornwallis Court for just over two years and not a day goes by where we are not grateful for her being in good care. She is always treated with compassion, respect and dignity and looked after as well as she can be. She is always content, good spirited when we visit, she loves being
among people at the various activities even though she is no longer able to take an active part in them. Your kindness to her is appreciated more than we can say. Thank you all.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your kind words and lovely comments, it is really appreciated.


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Review from Carrie W (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Cornwallis Court for nearly a year and we are so grateful, and pleased to be there. Our mum is the most important person in our world and we want the best care for her. The care she has been given has been excellent, they do not forget she is a person and continually try to meet her
needs. The staff are kind and caring and like to laugh which puts a smile on Mum's face. Even in times when they are challenged with staffing they still try to deliver the care Mum needs. All staff work incredibly hard and it doesn't go unnoticed by the family.
Since being at Cornwallis Court we have been made to feel very welcome and supported. We feel lucky to know our mum is well looked after and kept safe.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

The staff take pride in their work and really appreciate the feedback, but most of all they love Mum's smiles.


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Review from C H (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank goodness for Cornwallis Court and its staff! After having nine months of hospital stays and unacceptable care facilities, our family can not be more grateful that Dad is now settled here. Since the day he arrived, the staff have been nothing but amazing, kind, knowledgable
and welcoming. Thank you so very much.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for trusting us with Dad, it's a pleasure to support him.


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Review from S R (Brother of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister receives care from the staff at Cornwallis, and they create a happy atmosphere around her. Their care is special and they care to the extent of respecting her dignity. The nurses always inform us of any health changes she is experiencing, by phone. They encourage as much as they can for my
sister to take part in activities, which could help her with her condition.
Thank you. As we all know there are angels among us.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for taking the time to review the care your sister receives and for your kind words. I will ensure this is passed on to the staff who really appreciate positive feedback.


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Review from Charles R (Husband of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall quite good but the food is awful and it takes a long time to respond to the buzzer.

Reply from Angela Curtis, Deputy Home Manager at Cornwallis Court

Thank you for taking the time to review our service. We are sorry that you feel we do not meet some of your expectations. We appreciate the opportunity to openly discuss any concerns regarding areas for improvement.


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Review from K R (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for in Cornwallis Court for nearly 2 years. He is cared for with compassion and dignity. He is safe and well fed and his medical needs are reviewed and altered as required. All of the staff at Cornwallis Court are kind and caring and nothing seems too much trouble. They are
kind and friendly to me when I visit my father and keep me updated on his well-being.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your review. The staff at Cornwallis take pride in caring for our residents and making it a friendly and welcoming home.


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Review from Liz L (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy during her time at Cornwallis Court. The staff were helpful and caring. The food was of a good standard and the activities were enjoyable. She stayed and if needed, would happily return.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your review, staff loved having Mum stay here albeit for a short period.


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Review from D M (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is really good with good attentive staff. Lots of activities are laid on for residents and there is a good amount of staff. My mother is receiving excellent care. She says the food is nice and it's a lovely place. The home also has a fully staffed nursing wing.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your review, it is always appreciated when we receive positive feedback. I will share your response with the staff team.


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Review from D M (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Cornwallis Court Care Home from the hospital due to Covid. Ever since April 2020 she has been looked after very well, her health is always foremost and all her needs are met. The staff and carers are friendly and happy.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your positive feedback, the staff team enjoy working with your mum and the other residents and will be pleased to hear that they are appreciated.


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Review from Margaret R (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in nursing has deteriorated and is now being allowed into the home, my experience with the staff has been so positive. I am always welcomed with a cheerful greeting. My mum can have a very difficult side to her since her stroke, all the staff have great patience and care for her. Everyone is
so cheerful with her and tries to make her happy. Covid has been very difficult for the home, but I feel that they have coped very well.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

It is so important to be able to support residents with changing needs in a familiar environment. Thank you for your kind words regarding the staff team, this means a lot to them.


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Review from Rosemary C (Niece of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is a resident at Cornwallis Court and always has the best care. All the carers are lovely, kind and patient and nothing is too much trouble. She has as many cups of tea as she wants, which makes her happy.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Tea and cake always brings on a smile - thank you for your kind feedback.


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Review from S B (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to residents is extraordinary to be fair not just the residents but the relatives also.  Nothing seems too much trouble. The care, respect and communication I have received is priceless, also the activities team with the photos that get taken and then sent to me. I have not ever experienced
such thoughtfulness and kindness.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your lovely feedback, the staff love seeing visitors and discussing visits with our residents afterward, this is what memories are made of.


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Review from Kay W (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at present being given end of life care at Cornwallis Court Care Home. Her care is absolutely second to none, all staff have gone out of their way to ensure that she is being kept comfortable, whilst keeping my sister and myself up to date with all developments. I can’t emphasise enough
how much we appreciate their professionalism, commitment and love shown towards Mum, for which we will be eternally grateful, I can’t thank them all enough.

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Review from Roger S (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's time at Cornwallis Court the staff of all types have been most helpful and she has been happy there. What is exceptional is the way the manager and her teams have dealt with the Covid year. The level of both professional care and support has been of the highest. Goodness knows
what the demands have been on the staff's personal lives but we are grateful for their extraordinary efforts - and sustained good humour.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you Roger for your review and kind words. Our residents have been shining examples to us throughout the Covid pandemic with their wartime stoicism, which has kept us going.


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Review from Bow W (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Cornwallis have just brought my 91-year-old father through Covid-19. Without their care love kindness time and support he would have passed away. I will never be able to thank them enough. They are amazing.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Cornwallis Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Cornwallis Court is calculated as follows: ( (90 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 108 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.676 Points relating to the number of positive Reviews for Cornwallis Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 9 Positive Reviews ÷ 11.6 = 0.776

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Cornwallis Court

What types of Care is Cornwallis Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cornwallis Court provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cornwallis Court have?

There are 58 Single Rooms.

What are the Facilities & Services at Cornwallis Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cornwallis Court to the centre of Bury St Edmunds?

0.5 mile(s) as the crow flies, distance by road may be significantly further.