The Depperhaugh

Chickering Road, Hoxne, Eye IP21 5BX
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10 65 Reviews
  • The Depperhaugh, Eye
A Victorian country house built in the 1860s by a naval admiral for his family, the Depperhaugh has been converted to accommodate adults who require 24-hour care.

The home is set in seven acres of beautiful gardens, with a large and picturesque pond. There is a wealth of wild birds to be seen - ducks, pheasants, wrens, woodpeckers, finches and barn owls - and often a glimpse of animal life - rabbits, stoats, foxes, and the occasional deer. The home has lots of events in the garden throughout the summer, attended by both the residents and their families.

The Depperhaugh has a large calendar of daily indoor activities, such as music and singing, arts and crafts, cooking, bingo, card and board games, and movie afternoons. Particular attention is paid to residents' musical tastes, with a wide range of classical, jazz, country and modern music, as well as the popular tunes of the 1940s, '50s and '60s. The home books outside entertainers for its monthly party, with lots of dancing by both residents and staff.

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Care Provided by The Depperhaugh

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debra Reeve (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for The Depperhaugh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,000
    • Self-Funded Nursing Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact The Depperhaugh to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, but residents do prefer not to have too many visitors in the early morning. The Depperhaugh would love visitors to come and join in with activities or organised events.


  • Parking

  • A private car park at the home.


The Depperhaugh Reviews (65)

Total of 65, showing 1-20
10

The Depperhaugh has a Review Score of 10 (9.962) out of 10, based on 29 reviews in the last 2 years. Over all time The Depperhaugh has 65 reviews.

Overall Experience

  • 51
  • 13
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Date Published

65
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Review from M S (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so amazed at such a beautiful, well kept and immaculate home with a beautiful garden. The staff are so friendly and go above and beyond.
Every little detail made it feel like a home from home with extended family.

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Review from S W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the Depperhaugh for nearly 2 years. He is always dressed smartly and looks clean with brushed hair and teeth. The staff are fully aware of the conditions my father has and how to interact with him, what he likes and dislikes, and what is important to him.
He can be difficult at
times but the staff always treat him with respect and dignity whilst doing personal care. He is a real charmer and the carers have a real affection for him. His surroundings are comfortable and suit him. The home feels very welcoming, and comfortable and does not smell unlike some homes. The home plan activities which my dad is able to take part in if he wishes. They have a very packed enrichment programme which focuses on things like music which the residents really enjoy. If my dad has any issues we are always informed and what next steps they should take. If there is a problem we are always informed and know that he is well looked after when we are not there.

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Review from Peter S (Husband of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at the Depperhaugh for over three years. From the time of our first visit, there has never been any doubt that this is the best place for her. She has a complex degenerative condition that varies from day to day and sometimes during the day, yet none of this fazes the staff. The quality
of the care is superb, my wife is always well-presented and clean. Eating can be a challenge but is coped with without fuss or ado.
The whole team is important at The Depperhaugh, and on a number of occasions, I have witnessed housekeeping staff comfort my wife. All the staff know her name, and how she is, and she knows the staff names (she often has to tell me who is who).
The range of activities for residents is wide and varied.
I visit regularly and frequently and have never had any worries or concerns. The senior staff are always willing to talk through any issues in relation to the care of my wife, long and short-term issues.
I cannot recommend the Depperhaugh highly enough.

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Review from Paul I (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that Mum is at the Depperhaugh, her friends, family and external care workers all agree that the home provides the most graceful environment for its residents. Congratulations to the manager and all the staff.

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Review from E P (Sister of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Depperhaugh are very hardworking, friendly and caring, getting to know my sister and her specific needs. They have tried their best to encourage my sister to take part in events in the main rooms downstairs or go outside in warmer weather. The care home is always very clean and well-presented,
with a lovely dining area and spacious main rooms with various activities provided. I trust that my sister is in good hands and that the staff (including the Manager) have her best interests in mind at all times. I would highly recommend this excellent care home.

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Review from Gail W (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Depperhaugh for 2y6m. She is well cared for and treated with love and respect, as are all residents. The staff know each resident's particular likes and dislikes and always accommodate the individuals. There is always a cheerful atmosphere and it feels very homely with flowers
on the tables, organised activities and TV or music playing. The rooms are currently being refreshed with new decor and furniture so are even better than before. The garden and grounds are well maintained and a joy to sit in when the weather suits. The twice-daily activities are varied and well-organised. I chose to review July 2024 as this was when my mother was taken to Wroxham on a boat trip on the broads with picnic lunch. I was able to join the trip and we had a very happy outing and it's so nice to look back at the photos of her smiley face and be able to share this with family and friends. She had a lovely day out.

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Review from C F (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly place, love and care shown from all the staff. Mum didn't want for nothing, night and day. Spotlessly clean. Dining room like a 5 star hotel, with all home cooked food every day. Plenty of activities. Beautiful home and gardens.

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Review from Elizabeth D (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at The Depperhaugh for their care of my mum and for their kindness and friendly positivity when I visit. I am extremely grateful that this level of care was available when my mum needed it and that everyone understood and could cope with the challenges mum's illness
presented.

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Review from B F (Daughter-in-law of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home and lovely gardens. Bedrooms are very generous in size, light and airy with stunning views. Mother-in-law enjoyed all the food, as everything is homemade and served in a five star dining room. Always tea and coffee with cakes and biscuits. Plenty of activities. Staff were loving and caring,
like a home from home.

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Review from Matt F (Grandson of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in this care home for around 13 weeks before she suddenly passed away, was such a shock. But the love and care that my Nan received, we couldn't be any happier. From the second she arrived everyone made her feel welcome, loved and part of the family. Anything she wanted she had and the service
was top-notch. The cleanliness and hygiene were superb. Couldn't have wished for a nicer care home for my Nan to go in. Thank you for all that you did for her.

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Review from H A (Friend of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding home. To the maintenance of the home to the well-being of those in their care to the staff, caterers, cleaners, admin etc. All very warm and welcoming. The environment is fantastic for the residents, calm and relaxing.

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Review from Lindsay T (Friend of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming home and staff. Fantastic atmosphere and lots of activities and events planned for all the residents. When given a tour the home was clean, tidy and the rooms are large and comfortable. The manager answered all our questions and made us feel at ease.

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Review from Valerie S (Cousin of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very well cared for. The staff are exceptionally helpful and caring. I am always made to feel welcome, greeted by name and included in conversation with and about my cousin, who is more like my sister. She has quite complex needs which change as her condition progresses. Staff and management
are responsive to variations in her and understanding. They are supportive of all our family and friends and help us cope with seeing our loved one gradually diminished by her disease. I cannot recommend The Depperhaugh highly enough.

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Review from Heather S (Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the staff, who look after me very well and know that how I feel can vary a lot. They keep me clean and comfortable and help me choose the clothes to wear for the day, and they respect my wishes. The food is very nice and staff help me with eating when needed. The Home help me celebrate family
occasions such as our Golden Wedding and my husband’s birthday and welcome my visitors. I enjoy many of the activities provided. I enjoy the grounds, which are very nice, and I like the help of the gardener with growing my own plants.

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Review from Jackie H (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff at The Depperhaugh is committed and clearly wants the best for all of the residents.
They go above and beyond to support and look after my mum and the extended family, especially going above and beyond for special family occasions.
Singing hymns, praying and giving comfort
to an ex-minister as well as providing a wide variety of experiences for all of the residents. To allow Mum to have a small patch of garden (her happy place) we truly value everything The Depperhaugh do for our wonderful mum and our family.

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Review from H D (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Depperhaugh has been an amazing place for Mum to be. Nothing is too much trouble for the staff and they treat the residents with dignity and respect. They go above and beyond, including organising special meals for families for celebrations and accommodating special interests of residents in the
activities that they arrange. The day-to-day care is excellent and staff really get to know each individual resident personally.

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Review from Trish M (Daughter of Resident) published on 14 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for nearly a year. Prior to admission, his health had been significantly declining. Since admission. his health and well-being have significantly improved, thanks to the wonderful care from all the staff. He is happier and socialises! All the staff are wonderful, so caring, friendly,
nothing is too much trouble and are always approachable and listen. Dad always receives dignified, respectful care individual to his needs.
As a family, we are truly welcomed, we share family lunches, the food is fresh, delicious and home-cooked. Recently, the wonderful manager, catering and care staff provided a very special 80th birthday lunch and let us hold a family party to celebrate Dad's birthday, decorating the lounge. We can't thank the manager and wonderful staff at The Depperhaugh enough for making this possible and Dad's birthday a truly special and memorable occasion for us to cherish! It was truly wonderful to have this opportunity and to see Dad so very happy. Thank you.

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Review from Jo C (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So nice to see the same familiar staff caring for my dad, they all work so hard to make all the residents and the family members feel at home. Always willing to listen and help with any issues. The grounds of the home are beautiful and well looked after. I particularly like the communal spaces and can
always find a lovely spot for Dad and me to do reading or a game of bat and ball. The home always smells fresh and clean and it’s so clean for an old building, I think the choice of meals each day and the quality of the food is very good. We are lucky.

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Review from Brenda N (Sister of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of The Depperhaugh Nursing Home for over 9 years. He has been looked after very well and is happy there, he gets on very well with all the staff, they look after his needs and make sure he is comfortable. He is always dressed nicely. The home is always clean and tidy and
the rooms are spotless.

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Review from V L (Daughter of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in The Depperhaugh for over a year and has been steadily declining. The staff have been brilliant and stepped up his care to cater for his declining health; they are kind, patient and friendly and I’m enormously grateful for all the hard work they do for all the residents. They always
make dads visitors feel welcome and the activities coordinator is amazing at arranging a range of activities - from painting and crafts, to opera singers and violinists, to giant bunny rabbits and petting animals - all which the residents and visitors love. Highly recommend this care home for your loved ones! Thank you to all the incredible staff who go above and beyond

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for The Depperhaugh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for The Depperhaugh is calculated as follows: ( (328 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Depperhaugh is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Top 20 Large Care Home Groups 2025

Recipient: Kingsley Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Kingsley Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Kingsley Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (3)

Debbie

Debbie Kilbourn

Job Title: Home Manager

I have worked at Depperhaugh since January 2022 having come from Norfolk and Norwich Hospital having worked there for 17 years. At Norfolk and Norwich, I worked in Intensive Care and medicine for the Elderly and then became a Clinical Educator, and then a Ward Sister within Gynaecology. I chose to come to Depperhaugh Nursing Home because I wanted to come back to my roots, having started my care career in the same area. Person-centred care and offering residents dignified care has always been a passion for me and Depperhaugh is a great place to embrace this passion. Outside of work, I love spending time with my family, walking with the dog and taking the opportunity to relax. Although my job comes with great responsibility it is incredibly rewarding to watch the home grow and evolve with great staff to support me.


Maria

Maria Patrascu

Job Title: Deputy Manager

After qualifying as a nurse in my homeland of Romania, I moved to England to work for Kingsley Healthcare. I have worked at The Depperhaugh for over 9 years, joining as a staff nurse in December 2014. We are lucky to have many long-serving staff who see this as their home and regard the residents and their colleagues as family. I love working with people and, as a qualified nurse, I like to get involved in the care side as much as the management side. I like to see people getting better as it means we are doing our job properly.


Sian

Sian Barnard

Job Title: Administrator

I started working at the Depperhaugh in December 2022. Getting to know the residents is a great part of my job and I get a real sense of satisfaction knowing I am contributing to the smooth running of the home. I love the building itself- an old Admiral’s home with high ceilings, big windows and beautiful stained glass. And to top it all off my office overlooks the most beautiful Suffolk countryside. Seeing pheasants, hares, deer and rabbits on a daily basis is just the icing on the cake! A great job in a beautiful setting.


Frequently Asked Questions about The Depperhaugh

What types of Care is The Depperhaugh registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Depperhaugh provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Depperhaugh have?

There are 12 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at The Depperhaugh?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Depperhaugh to the centre of Eye?

4.2 mile(s) as the crow flies, distance by road may be significantly further.