The Depperhaugh

Chickering Road, Hoxne, Eye IP21 5BX
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10 65 Reviews
  • The Depperhaugh, Eye
A Victorian country house built in the 1860s by a naval admiral for his family, the Depperhaugh has been converted to accommodate adults who require 24-hour care.

The home is set in seven acres of beautiful gardens, with a large and picturesque pond. There is a wealth of wild birds to be seen - ducks, pheasants, wrens, woodpeckers, finches and barn owls - and often a glimpse of animal life - rabbits, stoats, foxes, and the occasional deer. The home has lots of events in the garden throughout the summer, attended by both the residents and their families.

The Depperhaugh has a large calendar of daily indoor activities, such as music and singing, arts and crafts, cooking, bingo, card and board games, and movie afternoons. Particular attention is paid to residents' musical tastes, with a wide range of classical, jazz, country and modern music, as well as the popular tunes of the 1940s, '50s and '60s. The home books outside entertainers for its monthly party, with lots of dancing by both residents and staff.

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Care Provided by The Depperhaugh

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debra Reeve (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for The Depperhaugh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,000
    • Self-Funded Nursing Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact The Depperhaugh to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, but residents do prefer not to have too many visitors in the early morning. The Depperhaugh would love visitors to come and join in with activities or organised events.


  • Parking

  • A private car park at the home.


The Depperhaugh Reviews (65)

Total of 65, showing 21-40
10

The Depperhaugh has a Review Score of 10 (9.962) out of 10, based on 29 reviews in the last 2 years. Over all time The Depperhaugh has 65 reviews.

Overall Experience

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Date Published

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Review from Peter S (Husband of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at The Depperhaugh for 2.5 years. I and my family and close relatives have never doubted that this is the right placement for her. The level of care is wonderful. A feature of my wife’s illness is that sometimes her behaviour changes rapidly and can often be challenging,
yet all the staff remain unfazed by this. I have never ever had any concerns as to her safety or well-being. The level of medical care has been exemplary, made more complicated because my wife has a rare condition which has required excellent liaison with mental health services and GP, and I am involved in discussions about all aspects of her care. I am always welcome at The Depperhaugh. I have seen staff encourage/cajole my wife into taking part in activities which, after initial reluctance, she has gone on to take part in and enjoy. We have always been welcome to visit, We could not want a better place for my wife.

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Review from L R (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Depperhaugh since January 2023. The manager has been very supportive and helpful either by face-to-face meetings or email. Staff always give a warm welcome to me when visiting, being able to brief me on Mum's day. Mum is cared for to the highest standards, respected and treated with
dignity throughout. The food is very good, always a choice, and freshly made in the kitchen. The home is warm and comfortable, and being refurbished over the last year, with minimum disturbance to residents. Very reassuring to know Mum to being looked after so well.

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Review from C B (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I normally visit The Depperhaugh nursing home once a week. I think it is a marvellous institution. There is a friendly feeling as you enter, the staff are friendly and quite obviously very caring. The home is immaculate and every effort (very imaginative) is made to entertain the patients. The staff
I have spoken to have been there some time, a good sign.

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Review from Stella R (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Depperhaugh is a brilliant nursing home and my father is well looked after there. The staff are very caring and friendly too when we visit him. Dad is very comfortable and they are on top of any changes to his health. Communication with both Mum and I is excellent. The food is delicious, and the
dining room is such a wonderfully bright room with a lovely view of the beautiful grounds.

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Review from Sam B (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since December 2021 after arriving from hospital. He has been treated with the highest quality of care, respect, and dignity. The staff are excellent and very caring. Many members have gone above and beyond to make our dad’s dementia journey more bearable for him and us.
As
a family we were treated very well being able to spend time, enjoy meals and activities with our dad.
Unfortunately our dad passed away recently and the last few days in the home we were all treated with the highest care and attention. Nothing was too much trouble receiving refreshments, quiet space, and emotional support with clear explanations of the situation.
We would highly recommend The Depperhaugh to anyone looking for a residential home for their loved ones.
We have enjoyed our time at the home supporting Dad and will miss many of the amazing staff.

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Review from Paul D (Son of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely old building in a beautiful setting.
Staff are always cheerful and helpful.
Spotlessly clean and odourless.

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Review from A D (Son of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad well looked after and cared for as he wishes to stay in bed all the time. The home is always very clean and tidy. All the staff are very friendly and helpful. The staff are always busy and always happy working alongside each other.

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Review from K L (Friend of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So lovely to see my dearest friend settled in her beautiful new home. It’s clear to see she is happy and very well looked after by all of the staff. The Depperhaugh has a lovely feel about it, warm and welcoming every time I have visited.

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Review from N K (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that is provided for my mum. She is always clean and happy, the food seems to be excellent. The home is a really good size, so everyone knows everyone and the staff seem to know and attend to my mum's particular needs very well. Activities have been reintroduced recently and
seem engaging for those who wish to partake. Lovely garden too.

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Review from M R (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at the home were amazing, looking after both my stepfather and stepmother almost at the same time, with great professionalism and care. The actual premises is definitely in need of an update. The administration staff on the other hand, we found very officious and uncaring. They need to practice
their customer service skills.

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Review from K T (Friend of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We joined for a wonderful afternoon of celebration for the Queen's platinum jubilee. All the staff we extremely friendly and nothing was not too much effort to ensure all the residents' needs were being met. The food was delicious and the cakes divine. A wonderful atmosphere surrounded the afternoon.
A lot of thought and effort had definitely been considered when putting on this event for residents and their friends and family. Beautiful setting, caring staff. Would highly recommend this care home to other friends and family.

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Review from El W (Friend of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home situated on gorgeous grounds. All staff are kind and caring. The management works so hard. I would recommend this home to any of my family who were in need. The food is all cooked fresh and looks amazing.

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Review from T F (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the Depperhaugh for about 18 months, through the pandemic. She has deteriorating dementia and I was concerned about her settling into a new environment. However, she has settled in well and enjoys the fact that there is always someone around to interact with. The staff have been amazing
and showed both care and kindness to Mum. They have kept me up to date when we have not been allowed to visit and have always informed me of any incidents that have occurred. I am very happy with the care that she has received in very difficult circumstances for the staff and I would recommend the Depperhaugh to others.

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Review from J C (Sister of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot say enough of my thanks and gratitude to all the staff. They are caring and courteous in the extreme, always smiling and a joy to deal with. They all treat their charges with care and dignity. Thank you all.

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Review from S T (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Depperhaugh Hall for over a year. He is settled, well cared for, treated with respect and they genuinely care. He has definitely improved health and happiness wise under their care. Thoroughly recommend Depperhaugh Hall.

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Review from Neill M (Stepson of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic. My step-father went in ten days before he died of cancer. They managed his pain levels, dealt with his difficult nature and were so understanding. They showed care and compassion and looked after someone who was dying with real dignity and understanding. Thank you Depperhaugh
for all you did.

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Review from Stephen S (Nephew of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Depperhaugh team have been extremely kind and caring to my aunt over this long period of lockdown, and her health and well-being have been amazing.
Truly grateful to everyone knowing how tough it’s been on the staff and their families.

Reply from Cathryn Weed, Home Manager at The Depperhaugh

Thank you for your review and such kind words. We will pass your gratitude on to the staff, and we look forward to seeing you when you next visit.


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Review from Nigel R (Brother of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother has been cared for in this home for quite a few years now.
We are very happy with the care and attention he has and is receiving from the lovely carers.
The last year has been extremely challenging for everyone, especially care homes, and the Depperhaugh has coped admirably.

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Review from P N (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The last 12-months have been extremely challenging with the onset of the pandemic. The Depperhaugh rose to the challenge and has protected my mother and adapted very quickly to enable video conference to the residents at times to suit both family and residents.


They have an open line. so making contact

is very easy, and the care that my mother has received has been very good indeed.

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Review from Lynn S (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the nursing care my mother received. She was very poorly when she went to reside as The Depperhaugh but the staff were able to get her eating and walking. Unfortunately, her cancer spread so the staff gave her end of life care. They were professional, kind and caring at all
times. I want to say they "went the extra mile".

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for The Depperhaugh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for The Depperhaugh is calculated as follows: ( (328 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Depperhaugh is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Debbie

Debbie Kilbourn

Job Title: Home Manager

I have worked at Depperhaugh since January 2022 having come from Norfolk and Norwich Hospital having worked there for 17 years. At Norfolk and Norwich, I worked in Intensive Care and medicine for the Elderly and then became a Clinical Educator, and then a Ward Sister within Gynaecology. I chose to come to Depperhaugh Nursing Home because I wanted to come back to my roots, having started my care career in the same area. Person-centred care and offering residents dignified care has always been a passion for me and Depperhaugh is a great place to embrace this passion. Outside of work, I love spending time with my family, walking with the dog and taking the opportunity to relax. Although my job comes with great responsibility it is incredibly rewarding to watch the home grow and evolve with great staff to support me.


Maria

Maria Patrascu

Job Title: Deputy Manager

After qualifying as a nurse in my homeland of Romania, I moved to England to work for Kingsley Healthcare. I have worked at The Depperhaugh for over 9 years, joining as a staff nurse in December 2014. We are lucky to have many long-serving staff who see this as their home and regard the residents and their colleagues as family. I love working with people and, as a qualified nurse, I like to get involved in the care side as much as the management side. I like to see people getting better as it means we are doing our job properly.


Sian

Sian Barnard

Job Title: Administrator

I started working at the Depperhaugh in December 2022. Getting to know the residents is a great part of my job and I get a real sense of satisfaction knowing I am contributing to the smooth running of the home. I love the building itself- an old Admiral’s home with high ceilings, big windows and beautiful stained glass. And to top it all off my office overlooks the most beautiful Suffolk countryside. Seeing pheasants, hares, deer and rabbits on a daily basis is just the icing on the cake! A great job in a beautiful setting.