The Depperhaugh

Chickering Road, Hoxne, Eye IP21 5BX
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10 65 Reviews
  • The Depperhaugh, Eye
A Victorian country house built in the 1860s by a naval admiral for his family, the Depperhaugh has been converted to accommodate adults who require 24-hour care.

The home is set in seven acres of beautiful gardens, with a large and picturesque pond. There is a wealth of wild birds to be seen - ducks, pheasants, wrens, woodpeckers, finches and barn owls - and often a glimpse of animal life - rabbits, stoats, foxes, and the occasional deer. The home has lots of events in the garden throughout the summer, attended by both the residents and their families.

The Depperhaugh has a large calendar of daily indoor activities, such as music and singing, arts and crafts, cooking, bingo, card and board games, and movie afternoons. Particular attention is paid to residents' musical tastes, with a wide range of classical, jazz, country and modern music, as well as the popular tunes of the 1940s, '50s and '60s. The home books outside entertainers for its monthly party, with lots of dancing by both residents and staff.

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Care Provided by The Depperhaugh

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debra Reeve (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for The Depperhaugh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,000
    • Self-Funded Nursing Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact The Depperhaugh to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, but residents do prefer not to have too many visitors in the early morning. The Depperhaugh would love visitors to come and join in with activities or organised events.


  • Parking

  • A private car park at the home.


The Depperhaugh Reviews (65)

Total of 65, showing 41-60
10

The Depperhaugh has a Review Score of 10 (9.962) out of 10, based on 29 reviews in the last 2 years. Over all time The Depperhaugh has 65 reviews.

Overall Experience

  • 51
  • 13
  • 1
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Date Published

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19
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Review from Sheryl W (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to the Depperhaugh and was treated with dignity and respect. The house is an old manor house set out in the country surrounded by beautiful Suffolk countryside. This lovely old house would definitely suit anybody that likes peace and quiet and the sound of birds. The manager of
the Depperhaugh was a very understanding lady and went out of her way to help my 81-year-old father on his respite stay here.

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Review from Robert M (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the staff in general although being human they are not perfect and some are better than others. As a regular user of TV and tablet, I do not get bored much and find the staff, in general, to be very cheerful at all times.
I really recommend The Depperhaugh.

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Review from Jane H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been here, nearly 2 years, staff are so friendly caring and always feel she is looked after well. The food is lovely, home-cooked. I would highly recommend the Depperhaugh.
My father sadly died here in February 2019. He was receiving cancer care from October 2018 for 4 months. His
end of life was lovely, kind and considerate in his final days.

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Review from Christine C (Wife of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Depperhaugh is warm and welcoming and has little of the institutional feel so often found in residential care. The grounds are lovely, the food is good and well presented, but the real strength of the Home is the quality of the care. From the Manager downwards, staff are kind and caring and residents
are treated with dignity and respect. This is a happy Home where laughter is often to be heard, a tribute to the dedication of the staff.

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Review from K F (Nephew of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle came into Depperhaugh 4 years ago with end of life care. In the 4 years he's been there, he's flourished with the care and attention he's received. I would recommend this place to anyone. Lovely caring staff.

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Review from P D (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my husband daily and I am always struck by the kindness and patience of the staff. This is a very friendly home. They treat my husband with respect, gentleness, and good humor. My dog and I are greeted warmly by them all. I wish they were paid more.

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Review from Helen D (Wife of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Depperhaugh is a lovely nursing home. It is a happy home, with a very caring manager and staff.
All the staff are very approachable, considerate and always helpful.

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Review from Elsa S (Daughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for a number of years now, and I can honestly say they do their utmost to ensure he's well looked after.
The manager is amazing and will help with anything where ever possible. All the carers treat my dad with the utmost respect and treat him as an individual.

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Review from Gill J (Wife of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at The Depperhaugh for only 4 weeks but he has settled well and seems content.
After a shaky start, I find that the care here is extremely good. The carers and nurses treat the residents with respect and try to help them retain their dignity as much as possible. They truly seem
to 'care' about their residents and can always spare some time to answer any queries I may have.
The home itself is comfortable, warm and homely and visitors are allowed to come and go as they please and, it seems, whenever they please.
The activities carer works hard to stimulate the resident's memories and my husband really enjoys these moments. It would be good to have more of this as my husband and some of the other residents really need stimulation to keep them with us mentally for as long as possible.

Reply from Maria Volentiru, Home Manager at The Depperhaugh

Thank you for taking the time to leave a review. Your feedback is highly appreciated and important to us. We agree that activities are very important for the residents emotional well being. As good people are the key to great care we have now appointed a new award-winning Activities Co-ordinator. They will take time to understand the resident's own personality and the story of their personal history in order to carry on with life-long hobbies and interests. We take care to preserve the cleanliness of the home. As communication is at the heart of Kingsley we always encourage relatives to be open regarding any concerns they may have to which we will respond accordingly.


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Review from Peter L (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would strongly recommend The Depperhaugh but there are other Kingsley homes that I would not recommend.
I am not aware of all the safety and security procedures so I could not give a proper rating. On the surface, they seem good.
Although all the staff are good some are more outstanding than others.
More should be done to help retain staff (higher wages?) since some of them seem dissatisfied.

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Review from T R (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been hugely impressed by the care at The Depperhaugh. The staff have a depth of experience and real care for residents. The Depperhaugh is a peaceful and loving environment and the home and gardens are also very well maintained, which adds considerably to the good environment.

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Review from Daniel N (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents well cared for. Premises clean.

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Review from Wilfred B (Husband of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant staff, always ready to help.

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Review from M G (Sister of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for 4 1/2 years. During this time he has been well looked after and he has been happy there. The staff are friendly and very caring. The facilities have been improved over this time - money well spent.

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Review from Frances M (Cousin of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all seem to be very well trained and have the understanding and compassion that is required to do the job they do.
They are friendly and welcoming to the visitors and my cousin loves to have a joke with them which they react to and that makes him laugh.
Everyone one of the staff are very
attentive and try to cater for everyone's needs, which must be difficult at times, but they give 100% effort in doing so.
I cannot praise the home and the staff enough for all they do for the residents and their visitors.
Well Done Depperhaugh!

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Review from C T (Relative of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care given in nice rooms. Home is situated in a lovely setting except for the entrance (exit drive which is difficult if turning right on leaving).
Food is good. Friendly caring staff.
The new manager as of August is very good.

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Review from Jodi b (Friend of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Depperhaugh has a lovely atmosphere, extremely friendly and caring staff. It feels like 'home from home' when we visit. The Management are always available to chat and always keep us up to date and informed of events. The care for our friend is outstanding.

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Review from Margaret K (Wife of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I thought The Depperhaugh was welcoming, very clean, well managed. Residents were kept busy with activities and trips to Diss. Food was excellent and well presented. Registered nurse on duty 24/7. Care excellent. We would recommend The Depperhaugh to anyone.

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Review from C G (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly I have found the staff caring and co-operative. My mother's possessions have gone missing and some have been restored to her. She does have no memory or control of what she has done with them (all are named). Some of her clothes seem unfamiliar.


My siblings and I have had to draw attention

to, and arrange treatment for, ailments and conditions which needed attention. I am pleased with the entertainment provided.


Occasionally there is a strong smell of urine.


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Review from Denise M (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my Mum is very well cared for and the staff are always very friendly, approachable and always ready to answer any questions we as a family may have. The day rooms are always kept clean and fresh looking. Mum always says she enjoys her meals. The grounds are well kept.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for The Depperhaugh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for The Depperhaugh is calculated as follows: ( (328 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Depperhaugh is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Top 20 Large Care Home Groups 2025

Recipient: Kingsley Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Kingsley Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Kingsley Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (3)

Debbie

Debbie Kilbourn

Job Title: Home Manager

I have worked at Depperhaugh since January 2022 having come from Norfolk and Norwich Hospital having worked there for 17 years. At Norfolk and Norwich, I worked in Intensive Care and medicine for the Elderly and then became a Clinical Educator, and then a Ward Sister within Gynaecology. I chose to come to Depperhaugh Nursing Home because I wanted to come back to my roots, having started my care career in the same area. Person-centred care and offering residents dignified care has always been a passion for me and Depperhaugh is a great place to embrace this passion. Outside of work, I love spending time with my family, walking with the dog and taking the opportunity to relax. Although my job comes with great responsibility it is incredibly rewarding to watch the home grow and evolve with great staff to support me.


Maria

Maria Patrascu

Job Title: Deputy Manager

After qualifying as a nurse in my homeland of Romania, I moved to England to work for Kingsley Healthcare. I have worked at The Depperhaugh for over 9 years, joining as a staff nurse in December 2014. We are lucky to have many long-serving staff who see this as their home and regard the residents and their colleagues as family. I love working with people and, as a qualified nurse, I like to get involved in the care side as much as the management side. I like to see people getting better as it means we are doing our job properly.


Sian

Sian Barnard

Job Title: Administrator

I started working at the Depperhaugh in December 2022. Getting to know the residents is a great part of my job and I get a real sense of satisfaction knowing I am contributing to the smooth running of the home. I love the building itself- an old Admiral’s home with high ceilings, big windows and beautiful stained glass. And to top it all off my office overlooks the most beautiful Suffolk countryside. Seeing pheasants, hares, deer and rabbits on a daily basis is just the icing on the cake! A great job in a beautiful setting.