Visitors welcome at any time, but residents do prefer not to have too many visitors in the early morning. The Depperhaugh would love visitors to come and join in with activities or organised events.
A private car park at the home.
The Depperhaugh has a Review Score of 10 (9.962) out of 10, based on 29 reviews in the last 2 years. Over all time The Depperhaugh has 65 reviews.
Review from Chris W (Friend of Resident) published on 12 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Y F (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa F (Niece of Resident) published on 23 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Leslie K (Husband of Resident) published on 9 February 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie P (Daughter of Resident) published on 7 October 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.962) out of 10 for The Depperhaugh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.962 for The Depperhaugh is calculated as follows: ( (328 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.962
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Depperhaugh is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Dec 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I have worked at Depperhaugh since January 2022 having come from Norfolk and Norwich Hospital having worked there for 17 years. At Norfolk and Norwich, I worked in Intensive Care and medicine for the Elderly and then became a Clinical Educator, and then a Ward Sister within Gynaecology. I chose to come to Depperhaugh Nursing Home because I wanted to come back to my roots, having started my care career in the same area. Person-centred care and offering residents dignified care has always been a passion for me and Depperhaugh is a great place to embrace this passion. Outside of work, I love spending time with my family, walking with the dog and taking the opportunity to relax. Although my job comes with great responsibility it is incredibly rewarding to watch the home grow and evolve with great staff to support me.
Job Title: Deputy Manager
After qualifying as a nurse in my homeland of Romania, I moved to England to work for Kingsley Healthcare. I have worked at The Depperhaugh for over 9 years, joining as a staff nurse in December 2014. We are lucky to have many long-serving staff who see this as their home and regard the residents and their colleagues as family. I love working with people and, as a qualified nurse, I like to get involved in the care side as much as the management side. I like to see people getting better as it means we are doing our job properly.
Job Title: Administrator
I started working at the Depperhaugh in December 2022. Getting to know the residents is a great part of my job and I get a real sense of satisfaction knowing I am contributing to the smooth running of the home. I love the building itself- an old Admiral’s home with high ceilings, big windows and beautiful stained glass. And to top it all off my office overlooks the most beautiful Suffolk countryside. Seeing pheasants, hares, deer and rabbits on a daily basis is just the icing on the cake! A great job in a beautiful setting.
