Eastcotts Nursing Home

Calford Green, Kedington, Haverhill CB9 7UN
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9.1 27 Reviews
  • Eastcotts Nursing Home, Haverhill
Eastcotts Nursing Home is well staffed with professionals who are all knowledgeable in looking after elderly clients. All staff are well equipped with knowledge to enhance client's lives and make their journey as pleasurable and comfortable as possible.

Eastcotts is in a very quiet location with its large gardens and is easily accessible from Cambridge and Bury St. Edmunds.


This pleasant residence, with numerous homely comforts and a friendly team, can assist with short and long-term needs, with all care personalised to each client's circumstances.

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Care Provided by Eastcotts Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 59 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marie Smale (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Eastcotts Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,070 – £1,400
    • Self-Funded Nursing Dementia Care £1,070 – £1,400
    • RESPITE Self-Funded Nursing Care £1,070 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,070 – £1,400

  • Fee's are dependent on the level of needs required of the individual Resident.
    Toiletries, Chiropody and Hairdressing are not included.
  • (these prices are only a guideline, please contact Eastcotts Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate a 'open visiting' system so there are no restrictions on visiting times. Mealtimes are: breakfast from 07.00, Lunch 12.00-13.00 and tea from 16.00. However there is always various snacks available for the Residents to have as/when they wish.


  • Parking

  • Parking is available at the Main entrance with an 'overflow' car park further down the drive.


Eastcotts Nursing Home Reviews (27)

Total of 27, showing 1-20
9.1

Eastcotts Nursing Home has a Review Score of 9.1 (9.061) out of 10, based on 10 reviews in the last 2 years. Over all time Eastcotts Nursing Home has 27 reviews.

Overall Experience

  • 17
  • 6
  • 3
  • 1
  • 0

Date Published

27
2
3
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17

Review from M E (Nephew of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was at Eastcotts for approx. 1 month after a stay in hospital.
It was reassuring to know that he was safe and being treated so well, as the previous few months had been very demanding. The staff were very kind and attentive, and treated him as an individual which was so important for his rehabilitation.
The facilities in the communal areas are very good and the facilities in the rooms are also good. The smart speaker in the room is a nice touch.
Overall a very positive experience at a difficult time. Thanks to the staff for their hard work and kindness.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you so much for your kind words it means so much to the wonderful Staff that work at Eastcotts. Your uncle was a delight to care for and always had a smile for us. We would like to wish him all the very best in his new Home and I'm sure that yourself and your wife are relieved that he is being looked after in a safe environment.


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Review from Kate A (Daughter-in-law of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care and attention that my mother in law is receiving at Eastcotts Nursing Home and would recommend it most highly. The staff are always helpful, cheerful and caring. My mother in law is content and happy when we visit her and her health is greatly improved

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you for your kind words in regard to the care here at Eastcotts Nursing Home. I will pass this on to the staff as they love to hear positive feedback about our resident's care.


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Review from L H (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Eascotts now for 12 weeks and the staff have treated my Dad with great care and dignity. I have been kept informed at all times by the staff of any incidents. I have found the manager and all the staff very approachable and nothing has ever been too much trouble. I cannot fault
the level of care he receives whilst a resident. The food always looks good and they are adaptable to the needs of the resident. I would thoroughly recommend the establishment as a whole.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you very much for your very positive review. I have shared your review with all of the Staff and they are all very grateful for your kind words. It is always nice to get a positive review for the Home and lovely to be able to share it with the amazing Staff that we have here.


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Review from A B (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was discharged from hospital to Eastcotts to help him recover from a 2-week hospital stay back in mid-December.
The staff here have been absolutely amazing throughout his stay. They are not only very professional and great at what they do but there is a real personal level of care here. You
can see that the staff have taken time to get to know their residents on a personal level and adapt when supporting each and every one of them with dignity and gentle care. The manager has been amazing and hands-on in listening to our concerns about Dad coming home and is currently supporting us in arranging the care plan going forward.
In preparation for Dad’s discharge home, we had him at home for an overnight stay this week and upon our return, every single staff member we saw, personally welcomed Dad back and genuinely wanted to know how his homestay went. As a family we highly recommend Eastcotts.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you very much for your positive review of Eastcotts. It is always nice for the staff to have positive feedback as they really do care about all of the residents that are living in the home and treat both them and their families with the respect and care that they deserve. All of the staff have a friendly approach and 'happy faces' during their working day and this creates a wonderful atmosphere throughout the whole home.


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Review from Stuart W (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful nursing home with a warm, loving ethos to the care of the residents.
They couldn't have done more for our mum as well as looking after us in the process and dealt with end-of-life care in a professional but compassionate way.
We are so grateful that our mum spent her last days
here and was so well looked after in a truly lovely environment.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you so much for your very kind words they are very much appreciated. I will pass your review of Eastcotts Nursing Home to the staff who cared for your mum during her stay with us.


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Review from Joanne D (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home enough there are not enough words to express how amazing, caring and professional every member of staff is. My mum came to Eastcotts in March 23 for what we thought would be a temporary stay but is more permanent due to her unstable diabetes. These people are amazing, my
mum wouldn’t be alive and well if it wasn’t for them. The manager goes above and beyond to assist and help as do all the staff. My mum's life has improved so much thanks to the team here. In addition they are also so caring and welcoming to my dad who spends every day there seeing my mum and all the visitors she receives.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you very much for your review. This means so much to the staff here at Eastcotts and is very much appreciated. Your mum is an amazing lady and a real inspiration to us all, always has a smile on her face and enjoys life despite her medical issues. Your dad is a real character and has become a big part of the team here.


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Review from J H (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only a resident for ten days before she passed away, but I cannot fault the love and care she received but also me and my brother as we were there every day with her. To the point, as I had to travel each day from Bedfordshire, they always made me tea and coffee along with meals, which was so
unexpected. The warmth they showed towards my mum was overwhelming.
Yes, the actual bricks and mortar is tiered and could do with a facelift, and at times, I am sure a few extra staff would help, but everyone who we came across that worked there was kind and caring, and that's all we could ask for in Mum's final days. She was warm, safe and looked after.

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Review from Clive F (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pretty much from when Dad was first admitted to Eastcotts we decided it was where we wanted him to be. This was confirmed after his 4 week assessment period as not only necessary but also our choice as a family.
It is of course convenient being very local to where we live but much more important is
the care Dad gets and how he feels on a daily basis about being there.
The care is excellent and Dad is safe and comfortable. He has a room that meets his needs with an en-suite bathroom and attentive care and medical staff that ensure he is well looked after, physically and mentally (as far as dad's conditions allow). Dad's welfare is always considered and we remain very happy with his being there.
Unfortunately, Dad has required hospital care this year but on each occasion, the Eastcotts' staff have dealt with the situation rapidly and effectively. Possibly even more importantly they have welcomed him "home" on each return getting him settled back in as soon as possible.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you very much for your review. The staff here at Eastcotts treat each and every Resident like they are a member of their family. The Team are amazing, always having a smile on their faces and a focus on ensuring that the Residents are well looked after in every way. I will pass your kind words onto the team for them all to see. Thank you again.


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Review from Jane P (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was admitted here several months ago. Staff members have been nice to my father but there are many things wrong here. Firstly, communication is at a minimum here and you always have to hunt people down to talk to them. Secondly, things go missing. My father recently passed here and many of
his belongings are missing and his TV is actually smashed. When alerted to this, staff members acted like nothing happened and had the nerve to suggest my father’s TV was damaged in transit. Are you kidding me? To say that I am disappointed is an understatement.
I am not saying that there aren’t people here that do care but I and my family feel that my father was neglected at this facility due to his stage of illness.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Good Morning Jane,
I am sorry to hear that you were not entirely happy with your father's time spent here at Eastcotts Nursing Home. It's a shame that these issues were not expressed during his time with us in order for us to resolve them. I myself answered the telephone call from you after you had been to collect your father's possessions when you informed me that the wheelchair and a blanket were missing and that the television screen was broken. I informed you that we would find the wheelchair and blanket and leave them for you to collect at the Reception area which we did within 10 minutes of your call and they are still in the building for you to collect. In regards to the television, I explained to you that myself and the Maintenance Man had carried out a 'room check' of your father's room that morning and that the television screen at that time was intact. Once again I would like to apologise to you for the concerns that you have expressed on behalf of the Team here at Eastcotts.


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Review from P F (Wife of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, my husband is treated with dignity. Residents are encouraged to join in with activities and those that are able to, seem to enjoy themselves.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you very much for your review and the comments that you have made. The Staff are very keen to make both the Residents and the families feel welcomed and at Home at Eastcotts Nursing Home.


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Review from Liz E (Wife of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was initially placed in a room with a radiator that did not work, a TV that was filthy and did not work, a bathroom that had limescale, stains, a bathroom unit where the mirror door was leaning on the floor against the wall, and the casing (made of metal) had rusted due to lack of ventilation
- this being where his dental hygiene equipment was located. The skirting boards and edge of the flooring were covered in dust.
I complained and did get a prompt reply from the manager. My husband is now in a warmer room with a more hygienic bathroom. The staff are doing their best to take care of my husband.
I hope the next person allocated the previous room will find it has been improved.
I cannot fill in the ratings for most of the facilities as my husband is physically unable to use them.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

We are sorry that you were not satisfied with the room that had been allocated for your husband on admission. However we are pleased that you are satisfied with the alternative room that your husband was moved into so promptly by the staff.


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Review from Linda B (Niece of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Eastcotts Nursing Home for almost a year, she improved greatly due to the high level of care and attention, giving her a quality of life she did not have before, but sadly now her needs are far greater than when she first went into East Cotts, but each step of my Aunts Journey through
Dementia (Lewy Body and Vascular) the care has been outstanding, the staff seamlessly adapting to her change in health and care requirements has been amazing, they swiftly acted to her new health issues giving a very high standard of medical and personal care in a friendly manner, always treating her with dignity and respect through this difficult illness. I am always made very welcome and find the staff very open with their support and care, their statement is very accurate, they are truly like a family and I just could not ask for more or thank them enough for an outstanding team. Thank you.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you so much for your kind words. Your review means a lot to the whole Team at Eastcotts Nursing Home who really do their very best for all of the Residents that live here.


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Review from R C (Son of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Eastcotts for end-of-life care in December ’21 and I was so relieved after first visiting him when it became apparent he was going to be well looked after. The staff were attentive and always treated him with utmost dignity and compassion. When I had questions or queries they were addressed
promptly, clearly, and without hesitation.
I think we are all very aware that the past couple of years have been hugely stressful on all caregivers whether public or private, but I do not believe the staff at Eastcotts could or would have acted with more care irrespective of recent circumstances. I was also hugely touched to see a couple of them had taken time out of their private lives to attend Dad's funeral yesterday. With thanks.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you so much for your very kind words. We have a firm belief at Eastcotts in that we should treat our residents and relatives as we would expect ourselves and our loved ones to be treated. We have, as we often say, a second family whilst we are at work.


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Review from Christine B (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Eastcotts for the past 8-weeks. She has settled well beyond our initial expectations, and this is mainly due to the care and attention of the whole staffing team. Everyone is friendly and helpful to both Mum and the family and have been very welcoming. Mums care needs have
been recognised and catered for. She is treated with dignity and respect. Many thanks!

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you for your review of Eastcotts. We are all so pleased that your Mum has settled in so well and is enjoying life here as much as we enjoy having her living with us.


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Review from Stephen T (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, happy environment. Very friendly and competent staff, very helpful and sociable. An excellent, safe, calm place where we feel very much at ease to leave Mum knowing she will be taken care of very, very well. Thank you.

Reply from Marie Smale, Home Manager at Eastcotts Nursing Home

Thank you for your review. We are all so pleased with your Mum's progress since she has been living at Eastcotts Nursing Home. She always has a smile and a wave for us all.


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Review from G C (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the caring way my husband is looked after.

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Review from Margaret M (Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and he is treated with the utmost care and dignity. The manager and every member of the staff is kind and considerate to his needs. In the short time he has been there he has improved, being more alert and stimulated. He settled from the start and is extremely happy. The staff
are also very friendly to me when I visit. I couldn't wish for more.

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Review from Jason F (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would only recommend Eastcotts Nursing Home as it is by far the best. My mother has been here for 2 and a half years and I would not want her anywhere else. They treat my mother with dignity and respect at all times and I know my mum is happy here - and that's what matters. All the staff are a credit
to Eastcotts.

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Review from E O (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review with management and senior staff re my mum's care to date.
Excellent meeting, went through all with the team covered all areas of my mum's care.
My mum is very happy, the staff and team are excellent. There are lots of things to do and regular trips out of the home.

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Review from L D (Daughter-in-law of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, have never found anything but the utmost kindness, love, care, patience, support, dignity and respect at all times over the many years at this nursing home we have been visiting, not only to our dear mother but to us as a family. Nothing is ever too much trouble, the warmth from all
the staff is amazing and very reassuring, as we are not able to be with her 24/7.

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Current Review Score: 9.1 (9.061)

Overview of Review Score

The Review Score of 9.1 (9.061) out of 10 for Eastcotts Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.398 for Eastcotts Nursing Home is calculated as follows: ( (72 Excellents x 5) + (22 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.663 Points relating to the number of positive Reviews for Eastcotts Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 9 Positive Reviews ÷ 11.8 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Eastcotts Nursing Home

What types of Care is Eastcotts Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastcotts Nursing Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Eastcotts Nursing Home have?

There are 55 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Eastcotts Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastcotts Nursing Home to the centre of Haverhill?

1.8 mile(s) as the crow flies, distance by road may be significantly further.