We will apply for NHS-funded Nursing Care (FNC) for all residents receiving nursing care and if awarded this will be deducted from your fees.
Grove Court has a Review Score of 9.9 (9.855) out of 10, based on 43 reviews in the last 2 years. Over all time Grove Court has 82 reviews.
Review from E B (Power of Attorney of Resident) published on 24 January 2024
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for taking the time to leave this delightful review. Your aunt is an inspirational lady!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra T (Respite Resident) published on 23 January 2024
Submitted via Postal Card •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you for taking the time to leave us this review. We are delighted you have chosen to come and live with us on a permanent basis.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin W (Son of Resident) published on 23 January 2024
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for taking the time to leave this review. I was very glad to be reassured that the appointments had taken place.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard John B (Husband of Resident) published on 23 January 2024
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for taking the time to leave us this lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Widow Widower) published on 18 January 2024
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for your lovely review. I hope your health is now improving and it was a pleasure to assist you with additional care when you needed it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda M (Daughter of Resident) published on 18 January 2024
Submitted via Website •
Report
Reply from Kelly Lockwood, Administrator at Grove Court
Thank you very much indeed for this lovely review. I am very proud of what we offer here at Grove Court, particularly the homely feel, so it is fantastic to hear that you recognise that too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane C (Daughter of Resident) published on 17 January 2024
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for your kind review. It is a pleasure to have your mother with us. We pride ourselves with transparency and inclusion so it is lovely to have this recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T M (Daughter of Resident) published on 14 December 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for taking the time to leave this kind review. I am very pleased to hear your mother enjoys living with us at Grove Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Charlie B (Stepson of Resident) published on 11 December 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you for taking the time to leave us this kind review. It was a pleasure to care for your stepfather in his final years.
The whole team here at Grove Court does such an incredible job and it's lovely to receive that recognition.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 7 December 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, Manager at Grove Court
Thank you very much for your thoughtful review. It was a privilege to care for your father in his final years. As you know the team pride themselves in exceptional end-of-life care and thank you for recognising this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Daughter of Resident) published on 5 December 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for your lovely review. It was a pleasure to care for your mother and she is greatly missed by us all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Respite Resident) published on 1 November 2023
Submitted via Postal Card •
Report
Reply from anna boyes, Marketing Director at Grove Court
Thank you for taking the time to submit a review for Grove Court. I am pleased to hear that you had a good stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lucy L (Daughter of Resident) published on 9 October 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you for your truly lovely review. It has reflected what we offer here at Grove Court to a 'T'. It is so very rewarding to be able to enrich residents lives in the way we do and also build such great relationships with family members who frequently visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicky C (Daughter of Resident) published on 9 October 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you so very much for your kind review. It was an honour to care for your dad in his final months. The staff at Grove Court are an amazing bunch of people whom I feel blessed to manage and we are able to provide the outstanding level of care both clinically and holistically that our residents deserve.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Day Care) published on 29 September 2023
Submitted via Website •
Report
Reply from anna boyes, Marketing Director at Grove Court
Thank you for kindly reviewing Grove Court, I am pleased to hear of your experience and the support you received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P W (Respite Resident) published on 27 September 2023
Submitted via Postal Card •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you very much for your 5-star review! It was an absolute pleasure to have you staying with us and we can't wait for the next time!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F B (Respite Resident) published on 12 September 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you for your lovely review.
It was a pleasure to offer your post-operative care and we hope to see you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret F (Respite Resident) published on 2 August 2023
Submitted via Postal Card •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you for lovely review, it was an absolute pleasure to have you stay with us and we do hope to see you and your family again sometime soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen S (Respite Resident) published on 11 July 2023
Submitted via Postal Card •
Report
Reply from Kelly Lockwood, General Manager at Grove Court
Thank you for your kind words. We are so glad you enjoyed your stay and we look forward to welcoming you back soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma D (Daughter of Resident) published on 13 June 2023
Submitted via Website •
Report
Reply from Kelly Lockwood, Administrator at Grove Court
Thank you for taking time to leave this lovely review.
It was a pleasure to care for your mother recently and I am very glad she enjoyed her time with us.
Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.855) out of 10 for Grove Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.855 for Grove Court is calculated as follows: ( (442 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 504 Ratings = 4.855
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Grove Court is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2022
I have spent the last 10 years working in a care setting developing my knowledge and growing to love this profession, I have a true passion for delivering person-centred care to the highest standard. Well-being and enrichment are my focus here at Grove Court for both staff and residents.
My drive and dedication will enable us to continue delivering the best care for our residents along with maintaining independence, freedom of choice and having a jolly good time. For me, there is nothing more rewarding than a room full of smiling faces and the sound of laughter around our beautiful home. I feel very privileged to be given the opportunity to be the General Manager of Grove Court with an amazing team around me.