Haughgate House Nursing Home

Haugh Lane, Woodbridge IP12 1JG
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9.6 52 Reviews
  • Haughgate House Nursing Home, Woodbridge
Haughgate House offers a warm and inviting environment for residents seeking compassionate care. Originally built in the 1920s, it has been thoughtfully refurbished to blend its historic charm with modern comforts.

The dedicated team at Haughgate House is committed to providing personalised care that respects each resident's dignity and promotes emotional well-being. They strive to create a true 'home from home' atmosphere, ensuring residents feel valued and supported in their daily lives.

Residents can enjoy beautifully refurbished rooms, engaging activities, and compassionate care centred on respect, dignity, and choice. The home features communal day rooms and lounges with garden views, offering spaces for socialising or quiet reflection.

Situated near the charming market town of Woodbridge, Haughgate House provides easy access to local shops, cafes, and the iconic Tide Mill, allowing residents to remain connected to the community.

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Care Provided by Haughgate House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Agnieszka McDonald (Registered Person in Charge)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Haughgate House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
  • (these prices are only a guideline, please contact Haughgate House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Haughgate House Nursing Home Reviews (52)

Total of 52, showing 1-20
9.6

Haughgate House Nursing Home has a Review Score of 9.6 (9.570) out of 10, based on 12 reviews in the last 2 years. Over all time Haughgate House Nursing Home has 52 reviews.

Overall Experience

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  • 19
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Date Published

52
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Review from J R (Niece of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my uncle, unannounced, and was very impressed with the way in which he is being cared for. He has always looked immaculate before he moved in, and he looked immaculate today. His clothes very smart and clean. I joined an activity with him. Bingo. He then felt he didn't want to play and was
given the option to just watch. The member of staff was very up to date with his individual needs and what activities he prefers. Whilst also bearing in mind that he enjoys being quiet. I was very pleased with all I saw.

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Review from C W (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we would like to express our appreciation for the care our mother received in her final days. We felt supported by the amazing staff at Haughgate House - making this sad time a very special and positive one.
The manager and all staff went above and beyond. They were respectful and professional
and their compassion shone through. Many thanks to all.

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

Thank you very much for taking the time to leave this kind review. Staff at Haughgate House take such pride in providing outstanding, person-centred care and enriching the lives of our residents. Your mother was a lovely lady and she is very much missed by us all.


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Review from Shirley P (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six weeks of her life in Haughgate. The staff were amazing, they cared for my mother with such kindness and compassion.

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Review from L F (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an amazing experience. The care is provided for physical, emotional, and psychological. There was so much compassion and empathy and for today my Father and all his needs were met to the highest standard.
The staff and managers was also so prepared of the family, myself, my mother and my son.

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

Thank you so much for taking the time to review us, we are so grateful for your kind words.


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Review from A M (Respite Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second stay at Haughgate House for respite care. Managers. nurses, carers very helpful and kind. Food excellent. I strongly recommend Haughgate House.

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

It is always so nice to hear words like kind, and helpful used to describe our staff. Thank you also for your positive comments regarding our home and team. It is always our pleasure to welcome you at Haughgate House.


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Review from G N (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When I arrived after a knee replacement there was no shower chair, raised toilet seat, sharps box or suitable chair to sit in. Items took 4-7 days to arrive. No running water for 2 mornings. Most of the staff had no or little command of the English language nor understanding of caring needs. No visit
to my room by the manager to check everything was in order. Noisy room next to lift especially during the night. Woken at 7am, no breakfast until after 9am. Food was not appetising a bad experience, leaving me depressed.

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Review from D S (Brother of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really quite excellent care by all staff, from the manager and admin staff down to all carers. Some difficulty in understanding foreign-born carers but they were most conscientious. Manager and admin staff were hands-on at all times.

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Review from Louise H (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to pass on how happy my brothers and I are for Mum's care. We appreciate how much is on offer activity-wise and how hard you all work to help Mum engage - we also appreciate this can be tricky when my stepfather sometimes prevents this engagement.
Mum is physically so much more healthy
than she has been in a long time and it's a relief to see how content she always is - we are so grateful.

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Your kind words and support mean so much to the team at Haughgate House. We really appreciate you taking the time to submit a review. Best wishes.


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Review from D T (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having checked a few nursing homes for our dad after several bad falls and a miserable stay in hospital, I have to say that Haughgate House was literally a breath of fresh air. Tasteful decor, spotlessly clean but with a warm homely feeling. We knew this would be a difficult move for Dad as leaving
his home and especially his garden was not ever considered but was welcomed with open arms by all staff, going above and beyond their care to ensure Dad is happy and safe. Dad loves the food and is really looking forward to spring when he can venture into the garden. So a huge thank you to everyone for all the hard work they have put into making a place to call home and allowing us as a family to put the worries of Dad's care to one side and just enjoy special visits with him!

Reply from The Manager, Home Manager at Haughgate House Nursing Home

Thank you for leaving us such a heartfelt review. It is a pleasure to be able to care for your father and support you as a family. Your comments mean a great deal to the team at Haughgate House. Thank you again for taking a moment to share your thoughts with us. Kind regards.


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Review from B C (Husband of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it is considered that the resident is expecting to receive all the welfare issues for someone in care. However, as my wife is 75, she does have a little difficulty with activities due to limited movement. The wider issues of her care is very satisfactory when you consider the mental issues that
she has and need a slightly different approach. There is the added advantage that visitors receive when visiting residents.

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Review from Lucy H (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so impressed from the moment we visited Haughgate House to see if it was the right place for Dad. Now Dad is a resident. we are so happy he is there. All staff from the manager, back office, activity, kitchen and care staff are wonderful. When you enter it feels like home, staff engage with
Dad allowing him to hear their experiences and for him to share his. Haughgate House has provided a safe, caring and varied environment removing all the worries and concerns we had as a family. Thank you!

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

Thanks so much for sharing your experience with us.


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Review from Lorna C (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my over ninety year old parents were moved to Haughgate House following a traumatic stay in hospital after a joint fall. They were given side by side bedrooms and visits to see each other facilitated whenever desired. They even managed to get my completely immobile dad onto my mum's bed for a last
cuddle. Sadly, Mum's time there was only three weeks and Dad five, but they made sure that it was a stay with dignity and kindness. So many caring people; the nurses, healthcare assistant and wonderful kitchen staff always made us as comfortable as our parents (including providing several of us wonderful meals). They facilitated a stay with my mum around the clock for my sister, niece and I whilst Mum was dying. We won’t ever forget that and all the carers. A particular thank you to one young carer whose warmth with my dad was the only thing that could light him up at times; holding his hand, giving him a hug and patiently feeding him. We will forever be in your debt. Thank you!

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

Thanks so much for taking the time to review Haughgate House.
All of the team at Haughgate House are very grateful to read your kind words and it was an absolute pleasure caring for your parents. We are so pleased to hear that you feel that they received the best care you could ever wish for. Reading such beautiful comments that are really heartfelt is important to our team. Building great relationships with each of our residents and their families is indeed very special and unique. Thank you again for sharing such a genuinely outstanding review.


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Review from Alison B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When choosing a care home for my parents it was a hard process, however, Haughgate House Nursing Home were very understanding and supportive. My parents have been at Haughgate for nearly two years and in that time the staff have been very professional, friendly and very approachable. The activities/outings
are excellent with lots of variety. The summer fete and Christmas bazaar were well attended which confirmed this. I also value the opportunity to attend relatives' meetings which is a good form of communication. The kitchen staff are very friendly towards the residents and the food is excellent. Haughgate House does feel very homely which I feel my parents need, which ultimately is down to all the amazing staff who work very hard to achieve this.

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Review from Alan R (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a brief note to thank all the staff at Haughgate House Nursing Home for the care given to Mum over the last few months.
I'd never set foot in a care home before and I know Mum wasn't planning on finishing her days being cared for by strangers, however, I think it is fair to say that the care,
love and attention given is exceptional. I don't think of any of you as strangers anymore but certainly some strange characters.
All of you are doing an exceptional job in trying times with not enough resources, keep going.
You are a credit to both Haughgate House and your professions. I've not named you I apologise I hope the fruit/biscuits and occasional treats that I bought in will be recompense for your omission all my own fault!
At the end, you all showed compassion and dignity just as Mum would have wanted it.
Going forward I hope that the current and future residents can rely on you all continuing to do your best to care and smile every day we always knew mum's stay would be a short one.

Reply from Agnieszka McDonald, Home Manager at Haughgate House Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear your feedback on the care and services offered to your Mum during her stay with us.


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Review from Harriet B (Granddaughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents have been here for 18 months. Staff are very caring and kind. Rooms are warm and comfortable with personal belongings to make it feel homely. The activities coordinator arranges thoughtful and engaging activities for residents and we are pleased, post covid there are now more activities
that relatives to engage too. Management often changes and historically there has been a lack of communication, although we have seen an improvement in recent weeks. I must say though, that the regular staff and carers are wonderful and have built positive relationships with both residents and relatives. Thank you for all of your hard work, it is always appreciated.

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Review from Gloria B (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit the staff are always friendly and helpful but my mother says she is always cold so I have to ask for more blankets to make her more comfortable.

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Review from J G (Friend of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have tried to visit our friend who used to have us to stay with her every year until lockdown. This year she is 98 years old. We noticed a great deterioration in her mental state and physical capability which is only to be expected. However, the way she has been looked after is quite excellent. The
room was very pleasantly arranged with pictures and keepsakes. She was clean and comfortable and content.

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Review from Susan P (Wife of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a decline in health and a stay in hospital, my husband was in low spirits when he was transferred to Haughgate Nursing Home. Thankfully he has progressed with the professional, gentle care of the nursing staff and wonderful dedicated carers. The staff make every effort to bring the incapacitated
into the daily sessions and where possible to go into the gardens. The atmosphere is calm and the staff are always available. Where possible residents go to the restaurant and all diets are accommodated. The home is well laid out and residents can move freely. Thank you I am so reassured that my dear husband is in a safe, caring and professional home.

Reply from Andrew Potts, Home Manager at Haughgate House Nursing Home

Thank you, Susan, for your praise and kind words. The team at Haughgate House are committed to delivering the best care possible.


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Review from Christine F (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The wonderful staff at Haughgate House cared for my mum over the past eighteen months. I would especially like to thank them for their compassion, kindness and thoughtfulness over the last few weeks of her life. I will always remember their sympathetic words and the strength they gave me.

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Review from M B (Wife of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from hospital to the Haughgate House Nursing Home, after he had a protracted stay in hospital and needed more care than I was able to give him at home.
We are so pleased to see how my husband has improved since he has been at the home.
He has complex needs and requires a
lot of nursing care, but all the staff are so kind cheerful and helpful.
His room is very pleasant with a lovely large window and the care staff have placed his bed close to this so he is able to look out onto the garden.
We have given a bird feeder with food today and the staff put this up immediately.
The whole ambience when you enter is of a home from home feel.
Unfortunately, we haven’t been able to visit much as yet and are awaiting eagerly for the visiting to be extended beyond just myself so that the extended family can see their father/grandfather and great grandfather.
My daughter and I would like to thank you for all your wonderful care in what is a very difficult time.

Reply from Donna, Home Manager at Haughgate House Nursing Home

Thank you for your kind words I am very pleased that you have found Haughgate House a home from home for your husband. We also are looking forward to the time when we can have more visitors into our home. I will pass your compliment onto the staff and thank you very much for your kind review


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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Haughgate House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Haughgate House Nursing Home is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haughgate House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Agnieszka

Agnieszka McDonald

Job Title: Home Manager

Haughgate House is a beautiful home with a passionate team of carers. My residents are always my priority and I try to always give them what I would want from a care home.


Renan

Renan Arida

Job Title: Head Cook

Joined: 2015

My name is Renan and I am always happy to hear your suggestions so we can best meet your needs and choices


Louise

Louise Richardson

Job Title: Administrator

I believe my strong organisation skills, and positive relationships with staff, residents and their families are what make me good at my job. What I enjoy most about working in a care home is that every day presents different challenges, and I get to interact with residents and their families. To enrich the lives of our residents, I take a personal interest in them and ensure they and their loved ones are up-to-date with events and changes happening.


Lesley

Lesley Paternoster

Job Title: Activities Coordinator

I love working in this beautiful, homely environment; it doesn’t feel like work when you enjoy what you do! My passion is making residents happy through group and one-on-one engagement, ensuring they’re always smiling. I hold NVQ Level 2 in Health & Social Care and Customer Service.


Charlotte

Charlotte Winder

Job Title: Activities Coordinator

I've always been a caring person, and being able to do this every day is fantastic. I love making a real difference for residents, and seeing them smile fills my heart with joy. I've completed all Healthcare Homes training and continue to develop my skills.


Frequently Asked Questions about Haughgate House Nursing Home

What types of Care is Haughgate House Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haughgate House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Haughgate House Nursing Home have?

There are 40 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Haughgate House Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Haughgate House Nursing Home to the centre of Woodbridge?

0.7 mile(s) as the crow flies, distance by road may be significantly further.