Haughgate House Nursing Home

Haugh Lane, Woodbridge IP12 1JG
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9.6 52 Reviews
  • Haughgate House Nursing Home, Woodbridge
Haughgate House offers a warm and inviting environment for residents seeking compassionate care. Originally built in the 1920s, it has been thoughtfully refurbished to blend its historic charm with modern comforts.

The dedicated team at Haughgate House is committed to providing personalised care that respects each resident's dignity and promotes emotional well-being. They strive to create a true 'home from home' atmosphere, ensuring residents feel valued and supported in their daily lives.

Residents can enjoy beautifully refurbished rooms, engaging activities, and compassionate care centred on respect, dignity, and choice. The home features communal day rooms and lounges with garden views, offering spaces for socialising or quiet reflection.

Situated near the charming market town of Woodbridge, Haughgate House provides easy access to local shops, cafes, and the iconic Tide Mill, allowing residents to remain connected to the community.

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Care Provided by Haughgate House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Agnieszka McDonald (Registered Person in Charge)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Haughgate House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
  • (these prices are only a guideline, please contact Haughgate House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Haughgate House Nursing Home Reviews (52)

Total of 52, showing 21-40
9.6

Haughgate House Nursing Home has a Review Score of 9.6 (9.570) out of 10, based on 12 reviews in the last 2 years. Over all time Haughgate House Nursing Home has 52 reviews.

Overall Experience

  • 30
  • 19
  • 2
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  • 0

Date Published

52
3
7
12
40

Review from Terry R (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff I have met or spoken to are very caring, it’s easy to speak to the new manager and I feel comfortable that my mother is being well cared for.
Mother tells me that the staff are very nice and the food is excellent.

Reply from Donna, Home Manager at Haughgate House Nursing Home

Thank you so much for your lovely review it is much appreciated I will pass this onto the staff and I am happy to talk to you at any time. Please stay safe


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Review from S C (Wife of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased with my husband's experience at Haughgate. Although I miss him terribly, he seems so contented with the service he gets at the moment. His face lights up when he sees the staff and he chats animatedly (if not understandably!) to them. I pray this continues as his dementia and Parkinsons
disease get worse.

Reply from Donna Cousins, Home Manager at Haughgate House Nursing Home

Thank you very much for your review and compliment which I will pass to the staff, the staff love looking after our residents and this reflects on the care in the home. Please keep safe and we look forward to seeing you soon.


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Review from Anita T (Stepdaughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad always said the staff are always very helpful.

Reply from Donna, Home Manager at Haughgate House Nursing Home

Dear Anita,
Thank you very much for your kind words and that your stepdad was happy with the staff at Haughgate House; I will pass your compliment to them. Please keep safe and well.
I wish you a Happy Christmas.


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Review from Chris A (Son of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Haughgate House from another home and she has been so much happier at Haughgate. The staff, especially the nursing staff, are the most caring, thoughtful and professional I have ever seen in a care home (and I have seen a lot). They really have tried to make the last part of my mum's
life as good as it possibly could be and I am very grateful.

Reply from Donna Cousins, Home Manager at Haughgate House Nursing Home

Thank you so much for your kind words and I will pass your thanks onto my staff, I am proud of my staff and that mum was happy and I know that the staff who looked after her at the end of her life was very compassionate and her passing was peaceful. I hope that you are well and keeping safe.


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Review from M A (Friend of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Am disappointed in the appearance of my friend. He needs shave regularly. Was sick and came out with a filthy t.shirt on. Otherwise am happy with how he is being looked after. Even though he can be non-compliant most of the time.

Reply from Donna Cousins, Home Manager at Haughgate House Nursing Home

Thank you for your review, the care staff do try very hard to ensure that your friend has clean clothes on after every meal and a shave each morning and as you indicated can be non compliant most of the time, we can only encourage and support our residents and unfortunately on occasions if the choice is not to change then we will respect his wishes. I am sorry that when you did visit on this occasion he did not have his t shirt changed. We will obviously continue to encourage your friend to change. We hope that you do enjoy your visit with him and that you can see he is well in himself.


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Review from Elaine A (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six weeks. The transition from living independently at home was not easy, but the kindness, friendliness and helpfulness of the staff relieved a lot of the anxiety she and we have had. I visited her today in the garden pod which is comfortable, and the ability to visit
is much appreciated. In her own words, she loves her room with two windows and sunshine coming in, looks forward to her meals and says the carers are always cheerful, friendly and look after her very well. She enjoys coming down to the lounge and joining in with the activities when she feels she would like to. She says my sister and I have chosen a very good place for her to live. Our thanks to the manager and her excellent staff.

Reply from Donna Cousins, Home Manager at Haughgate House Nursing Home

Thank you so much for your kind words and compliment which we very much appreciate. We look forward to seeing you again soon. Home Manager.


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Review from A B (Wife of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of visiting Haughgate House Nursing Home during the coronavirus emergency has been only outdoors in very difficult circumstances for everyone.
The staff are kind and helpful and the nursing care seems to be to a high standard. I am kept informed of any issues. The manager has been very
supportive. I cannot rate the rooms/food, drink as have not seen them. Value for money does not apply.

Reply from Robert Eagleton, Home Manager at Haughgate House Nursing Home

Thank you for your review. We will see you soon. Kind regards.


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Review from C H (Friend of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers and management staff to be both kind, patient and efficient. Although they all seem very busy all of the time, they still are polite and friendly. Many relatives spend most of their days visiting and all say good things about their family's care.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Thank you for taking the time to review Haughgate House and for your kind words, this has been a difficult period for all, but staff morale remains positive especially with such lovely reviews from our friends and relatives. Best wishes, Judith.


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Review from G D (Son of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Excellent home.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Thank you for taking the time to complete a review for Haughgate House and for your positive words. It is lovely to have such great feedback from the residents families. Best wishes, Judith.


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Review from Valerie P (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I give all credit to the amazing staff during this awful time. They have worked tirelessly to keep morale and spirits up of the residents and also of the relatives by doing video link ups. They have kept their standard of care up to highest levels possible whilst dealing with PPE and also their own
anxieties. Well done to all the staff, nurses, carers, activity staff, maintenance staff, kitchen staff and cleaners.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear Valerie, thank you for spending the time to write a review for Haughgate during this difficult time, I will pass on your thoughts and kind words to the staff, which will be very much appreciated. We hope to see you soon. Kindest regards


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Review from Jean B (Daughter of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for palliative care which clearly is not the best of circumstances and difficult for the family however the staff have been truly amazing with their support, kindness, care and understanding leadership, staff morale, attitude and quality of food and refreshments are outstanding.
A home from home experience.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear Jean
Thank you so much for reviewing the home and your kind words. Your presence in the home also made a huge difference with supporting our staff too, having a loved one present during our loved one's final days truly makes an enormous difference, for which we are very grateful. Our thoughts are with you and your family. Best wishes and thank you again for such a refreshing review. Kindest regards


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Review from D F (Friend of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes in the Ipswich and Woodbridge area over the past six years. Some have been passable and others poor. In my opinion, Haughgate House should be held up as how a home should be run. It is outstanding from the Manager down. Staff are brilliant, with residents motivated from
day to day. Nothing is too much trouble. The home is absolutely outstanding.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear David, thank you so much for taking the time to complete a review for Haughgate, such wonderful feedback, this is so refreshing. I can't thank you enough. The staff will be over the moon with the positive and kind words you have given to both the staff and the home. Best wishes, Judith.


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Review from N R (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, mum's stay at Haughgate House has been very good. She is made as comfortable as possible and staff are pleasant and helpful. The manager runs a tight ship and is very efficient and responds promptly to questions and issues when needed. Plus has a good working relationship with her staff.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear, N R, thank you for taking the time to complete a review for Haughgate House. I appreciate how difficult this time must be for you. I am pleased to hear that you are happy with the support your Mum is receiving and for your kinds words. Best wishes Judith


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Review from K C (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has received excellent care at Houghgate House Nursing Home, staff and facilities are brilliant.

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Review from Delia C (Goddaughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been cared for here for almost two years. She is exceptionally well cared for and treated with love, kindness and respect by every member of the team. We have had meals with her when we visit, and they are extremely good. I would like to thank every member of staff for all they do - it
is very much appreciated.

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Review from C C (Niece of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting my aunty here for about two years. We have always found her so well looked after in all aspects. The staff are always pleasant, polite and care for all the residents. She is cared and loved.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Thank you for spending the time to complete a review, feedback is always very much appreciated. I am so grateful to receive such a lovely review, the team at Haughgate always appreciate recognition for their hard work. We will continue as always to improve upon the care we deliver and provided to your aunty.
Best wishes.


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Review from P A (Grandson of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming home with caring staff. My grandmother is fully supported by staff. Management and nurses support my mum, who struggles with my grandmother. Activities are a bit slow and not always in the afternoon.

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Review from Janette D (Niece of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my uncle received was outstanding in every way. All members of staff have shown themselves to be caring, friendly and respectful, the home itself is welcoming and well kept and I would recommend it highly to anyone looking for a home for their loved one.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear Janette Thank you for your kind words and for taking the time to add a review for Haughgate and the staff. It is always so lovely to receive such positive feedback from relatives and very much appreciated by the staff who work so hard to ensure that the care that is delivered to our residents is both caring and compassionate. Best wishes Judith.


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Review from James W (Relative of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff are attentive, friendly and available.
Rooms are pleasant and adequately appointed.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear James
Thank you for your time in reviewing Haughgate, it is always good to receive such positive feedback from the residents relatives. Kindest regards
Judith


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Review from Betty C (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. My daughter is allowed to bring her dogs in.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Haughgate House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Haughgate House Nursing Home is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haughgate House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Agnieszka

Agnieszka McDonald

Job Title: Home Manager

Haughgate House is a beautiful home with a passionate team of carers. My residents are always my priority and I try to always give them what I would want from a care home.


Renan

Renan Arida

Job Title: Head Cook

Joined: 2015

My name is Renan and I am always happy to hear your suggestions so we can best meet your needs and choices


Louise

Louise Richardson

Job Title: Administrator

I believe my strong organisation skills, and positive relationships with staff, residents and their families are what make me good at my job. What I enjoy most about working in a care home is that every day presents different challenges, and I get to interact with residents and their families. To enrich the lives of our residents, I take a personal interest in them and ensure they and their loved ones are up-to-date with events and changes happening.


Lesley

Lesley Paternoster

Job Title: Activities Coordinator

I love working in this beautiful, homely environment; it doesn’t feel like work when you enjoy what you do! My passion is making residents happy through group and one-on-one engagement, ensuring they’re always smiling. I hold NVQ Level 2 in Health & Social Care and Customer Service.


Charlotte

Charlotte Winder

Job Title: Activities Coordinator

I've always been a caring person, and being able to do this every day is fantastic. I love making a real difference for residents, and seeing them smile fills my heart with joy. I've completed all Healthcare Homes training and continue to develop my skills.