Haughgate House Nursing Home

Haugh Lane, Woodbridge IP12 1JG
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9.6 52 Reviews
  • Haughgate House Nursing Home, Woodbridge
Haughgate House offers a warm and inviting environment for residents seeking compassionate care. Originally built in the 1920s, it has been thoughtfully refurbished to blend its historic charm with modern comforts.

The dedicated team at Haughgate House is committed to providing personalised care that respects each resident's dignity and promotes emotional well-being. They strive to create a true 'home from home' atmosphere, ensuring residents feel valued and supported in their daily lives.

Residents can enjoy beautifully refurbished rooms, engaging activities, and compassionate care centred on respect, dignity, and choice. The home features communal day rooms and lounges with garden views, offering spaces for socialising or quiet reflection.

Situated near the charming market town of Woodbridge, Haughgate House provides easy access to local shops, cafes, and the iconic Tide Mill, allowing residents to remain connected to the community.

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Care Provided by Haughgate House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Agnieszka McDonald (Registered Person in Charge)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Haughgate House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
  • (these prices are only a guideline, please contact Haughgate House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Haughgate House Nursing Home Reviews (52)

Total of 52, showing 41-52
9.6

Haughgate House Nursing Home has a Review Score of 9.6 (9.570) out of 10, based on 12 reviews in the last 2 years. Over all time Haughgate House Nursing Home has 52 reviews.

Overall Experience

  • 30
  • 19
  • 2
  • 1
  • 0

Date Published

52
3
7
12
40

Review from Flo L (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so helpful and kind. Good food is served - my friends are always welcome.
I'm quite happy in all ways - everyone helps.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Thank you, Flo, it's so lovely to receive such positive feedback, all will improve further with the extension soon to be handed over. Thank you for your support, see you next week. Best wishes.


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Review from John Henry H (Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Suffering from Parkinson's disease I have been very well looked after. I have always found carers helpful whatever the hour.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Thank you for your review and positive feedback. I am so glad you have settled into your new home so quickly and that the team here at Haughgate are supporting you well. Thank you JH.


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Review from C M (Wife of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my husband's 3 weeks at Haughgate House, major building work was going on and there was a temporary kitchen. The staff were, therefore, working under difficult circumstances.
They still managed to deliver good care.

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Review from V W (Niece of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff extremely helpful and kind. They are very understanding. The food is appreciated by my uncle. He has been taken out several times by the activities team. There is always something for the residents to take part in if they so wish. I always find him very clean when I visit.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

Dear Valerie
Thank you for your kind words, it is always lovely to receive positive feedback to enable recognition to be given to the staff for the care and support they deliver at Haughgate House. Thank you for spending the time to review the home, this is very much appreciated.
Kindest regards Judith


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Review from Alison R (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activity staff are very good and the health care assistants as well.

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Review from Sallie T (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father at all times was treated with dignity, care and above all love by all the staff. Equally, my mother, who spent so many hours at his side was treated with respect and care.

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Review from D N (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Haughgate House to be a very special place for my father to spend the last months of his life. The nursing standards were very good - he was physically well cared for but equally importantly he was treated with dignity and affection. This caring attitude was evident in all of the staff.
The building was homely and comfortable. The extended family were kept well-informed and felt

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Review from Mary F (Wife of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and cheerful when responding to his needs. They are always welcoming towards me on my daily visits. I am very happy with the care received.

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Review from M B (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very pleasant with a nice large garden. Food is excellent, remembering residents' birthdays with a cake.
There are various activities to do, although there could be a few more trips out.
The staff are all friendly and helpful.
A water cooler/drinks machine with cups would be a nice addition
(plumbed to fresh water) this would encourage more residents/visitors to help everyone drink more.

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Review from Eileen M (Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't like male carers. This is mainly at night. The care is good and some staff always do extra jobs for me. I like keep fit, trips and shopping. I'm happy just sitting in the garden. I would like more singing and entertainment.

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Review from Jane S (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum went into Haughgate Nursing Home in December 2016 and the main problem we have had since then is that the level of care is inconsistent. She often feels that she is a burden when she wants to use the commode and was told by a carer early one morning to use her pad because they did not have time
to put her on the commode. She is incontinent and as such will avoid having a drink.

Reply from Judith Morgan-Worrall, Home Manager at Haughgate House Nursing Home

I would like to thank you for your review and fully take on board your concerns raised. We have since had a conversation and I will continue to give you regular updates on all matters.


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Review from D C (Husband of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Straight away I was impressed with the friendly and caring atmosphere at Haughgate House. It made the otherwise difficult decision of choosing the right home so much easier. I trust the staff and appreciate their skill, integrity and friendship.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Haughgate House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Haughgate House Nursing Home is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haughgate House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Agnieszka

Agnieszka McDonald

Job Title: Home Manager

Haughgate House is a beautiful home with a passionate team of carers. My residents are always my priority and I try to always give them what I would want from a care home.


Renan

Renan Arida

Job Title: Head Cook

Joined: 2015

My name is Renan and I am always happy to hear your suggestions so we can best meet your needs and choices


Louise

Louise Richardson

Job Title: Administrator

I believe my strong organisation skills, and positive relationships with staff, residents and their families are what make me good at my job. What I enjoy most about working in a care home is that every day presents different challenges, and I get to interact with residents and their families. To enrich the lives of our residents, I take a personal interest in them and ensure they and their loved ones are up-to-date with events and changes happening.


Lesley

Lesley Paternoster

Job Title: Activities Coordinator

I love working in this beautiful, homely environment; it doesn’t feel like work when you enjoy what you do! My passion is making residents happy through group and one-on-one engagement, ensuring they’re always smiling. I hold NVQ Level 2 in Health & Social Care and Customer Service.


Charlotte

Charlotte Winder

Job Title: Activities Coordinator

I've always been a caring person, and being able to do this every day is fantastic. I love making a real difference for residents, and seeing them smile fills my heart with joy. I've completed all Healthcare Homes training and continue to develop my skills.