Sunrise Nursing Home

10 Cobbold Road, Felixstowe IP11 7HQ
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9.8 42 Reviews
  • Sunrise Nursing Home, Felixstowe
Sunrise Nursing Home in Felixstowe, cares for residents in a stimulating, relaxing home.

Run by South Coast Care Homes, trained staff strive to give residents dignity and respect while giving quality care.

The care home offers accommodation for the elderly, those who require nursing or personal care, people living with dementia, mental health conditions, physical disabilities, sensory impairments and injuries.

A variety of activities take place at the home and tasty food is served for residents.

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Care Provided by Sunrise Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kay Saunders (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Sunrise Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600
  • (these prices are only a guideline, please contact Sunrise Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting times


  • Parking

  • There is car parking to the rear of the property


Sunrise Nursing Home Reviews (42)

Total of 42, showing 1-20
9.8

Sunrise Nursing Home has a Review Score of 9.8 (9.788) out of 10, based on 25 reviews in the last 2 years. Over all time Sunrise Nursing Home has 42 reviews.

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Review from Barbara B (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Currently, my mother is in respite at this home.
The staff are friendly and caring and she reports the food is really good.
But the state of her room is terrible just before her arrival we were told it was a store room.
There's stuff in the corridor outside it. She doesn't have her own bathroom and
the bathroom she can use has spare equipment in it and wheelchairs wedged in either side of the toilet.
She does have a sink in a cupboard in her room but cannot use it as there is a leak and has towels under it to soak up the leak.
She has no bedside lamp even though it's been requested several times.
She has blankets but no quilt even though this has been requested.
And her dressing gown was hooked up from a cupboard handle high up making it difficult and unsafe for her to retrieve. When this was pointed out we were told well if she had a fall trying to get it they would know as have sensors in the floor to alert them to fall. Unbelievable.

Reply from Natver Patel, Director at Sunrise Nursing Home

We are sorry to hear that you were not satisfied with the facility during this one-week respite. We aim to provide high-quality care in a family-like environment. We have also undertaken a multiyear facility improvement plan which has improved the decor of the rooms and the communal area significantly. Thanks to our experienced and qualified team, freshly cooked meals, family-like environment, and good facilities, we are one of the highest-rated nursing homes in Felixstowe. We also pride ourselves in providing the most affordable nursing care in Felixstowe.


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Review from Leane E (Father of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been a resident of this care home since 2019. It has been a brilliant care home with friendly staff and manager. She always went out of her way to help us with Dad. I can't praise Sunrise enough, I would definitely recommend this nursing home. They definitely made Dad's last years of his
life the best. Thank you.

Reply from Natver Patel, Director at Sunrise Nursing Home

Thank you Leane for your kind words. Very much appreciated. Your dad will be dearly missed.


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Review from N W (Son of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Sunrise nursing home for the last 8 years. She had to leave her home as she had to have her right leg amputated and couldn’t return home. She was welcomed in by the original staff and said she felt comfortable in the room she was in. The room proved not big enough and straight away
she was given a larger room which she stayed in for her remaining years. Since the new owners and the appointed new manager have taken over I cannot fault the home at all. Any problems Mum had were dealt with straight away and we the family were informed. The staff were always friendly and made you feel welcome. Mum passed away on the 19th of April 2024 and the staff were brilliant right till she passed away.

Reply from Natver Patel, Director at Sunrise Nursing Home

Thank you for your kind words. We aim to live by our value of "caring like family" and it is great to see that the family feels we are living by that value.


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Review from Jacky W (Daughter-in-law of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law has been a resident here for over 8 years (until her recent passing) Sunrise has a lovely homely feel and the staff are always happy, friendly and very caring. Nothing was ever too much trouble for her and it has always felt reassuring that she was very well looked after. We as a family were
always warmly greeted and made to feel very welcome. The owners and management are super. Always available to discuss anything. The food and meals are very good. Overall a lovely nursing home that I would highly recommend.

Reply from Natver Patel, Director at Sunrise Nursing Home

Thank you Jacky for such positive feedback. We were glad to look after your mother-in-law. We will miss her dearly. Please feel free to stop by for a coffee and chat with the manager and staff. You know we are a family-friendly home and operate a family-like environment.


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Review from Amanda R (Friend of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When a good friend became unable to care for himself in his home, he was moved from pillar to post, until Sunrise Nursing Home gave him the new home that he needed. Whenever I visited, including garden visits during Covid when possible, I was made most welcome. The staff were, at all times, kind and
respectful towards my friend, and I always felt that he was in just the right place. A big thank you to everyone for giving my friend the dignity that he deserved.

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Review from David L (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Sunrise for 2.5 years and we could not wish for her to be anywhere else.
The care my mum receives is excellent and even when times have been tough they have reassured us, with their normal smile and positivity, that everything will be fine.
Mum unfortunately has dementia and doesn't
remember exactly where she is, but feels she's in a hotel, which speaks for itself as to how comfortable she feels.
The manager and her team are all superb and I thank each and every one of them for the way they look after Mum.

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Review from Steve S (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff of Sunrise enough for the care they gave to my mum. She was only there a short time before her passing (she was very ill), but the staff made her feel very welcome and part of the “family”. The level of care is amazing and the staff are always happy and friendly, no matter the
hour of day or night. My love and thanks go out to you all. Thank you.

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Review from Cherry C (Sister of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who is 71 years old Downes Syndrome with dementia was first at Sunrise for I week of respite care after COVID lockdowns. Sunrise had totally given him a new lease on life and he wanted to go back, fortunately, the manager gave him the first bed available and he is so happy there. The quality
of care is second to none, daily activities, always clean-shaven, dressed and interacting with residents and staff. He is made to feel so loved in the true family-friendly environment which is extended to visitors and relatives. No appointments needed to visit, no great turnover in staff and regular relative meetings with staff and director to exchange experience and future plans (which is very unusual in my nursing home experiences) truly the signs of happy residents, staff, good management and happy relatives. My family are so grateful for the care given to my brother who is not the easiest person to communicate with as he has little speech and mobility. Thank you Sunrise.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you so much for your review of our home I will ensure all the staff are aware of your kind words.


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Review from William W (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Sunrise in a very poor state from another care home and I honesty feel that if it was not for the caring staff and management, Mum would not be with us today. She arrived with deep bed sores and very frail. I can't thank them enough for giving us this extra quality time with Mum, they
always make you welcome every time the family visit.

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Review from Jackie W (Daughter-in-law of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment we first visited Sunrise we knew it was the right place for Mum. The staff are warm and friendly and the care and understanding they show mum is outstanding. We class the staff as part of our family. We love to visit and our grandchildren are welcomed and love to say hello to the other residents.
I would recommend Sunrise with no reservations at all.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for the review it is much appreciated. We pride ourselves as caring like family.


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Review from S J (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Sunrise for a few months now, and the process has been so much better for my family, as everyone has been so friendly and supportive of us. My dad seems happy and well cared for. The food always looks so nice, and the homemade cakes look amazing.
The staff are always happy and polite
when we visit. They keep us updated with everything.
Thank you to all at Sunrise for welcoming my dad and our family with such kindness.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for your review; I will pass this on to all the staff.


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Review from Linda K (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing they go above and beyond to care for their patients. It is homely. You are made so welcome when you visit. The food is very good. They also have mid-morning and afternoon snacks. Mum loved it here and when she became very ill the staff were very good and we knew she was being
well looked after. The town centre is so close if we need anything. I would definitely recommend this home.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for your kind words and thank you for letting us be part of your mum's life it was a pleasure.


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Review from G R (Friend of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round care of my friend she's so happy all the time, the management team are helpful and welcoming every time I visit.
The home is always improving and very clean and tidy.
I would recommend Sunrise to all family and friends in the future.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for your kind words I will ensure all staff will continue to make the improvements.


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Review from Sarah D (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since April 2021. My mother has complex needs, is well cared for and appears happy and content. She really enjoys her food and sitting in the garden. The manager and staff work extremely hard to provide a home and supportive environment. They address any concerns quickly
and in a professional manner. The team are currently working tirelessly to upgrade the environment and facilities since coming out of the pandemic.

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Review from M W (Nephew of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently moved into Sunrise, and they have all made her feel so welcome and at home; she is the happiest I have seen her in such a long time.
Nothing appears too much for the staff, and they are very happy and cheerful.
The managers are always approachable and make my family feel reassured.
I
would recommend Sunrise.
Thank you to everyone there.

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Review from Sarah V (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent three years at the Sunrise Nursing Home in Felixstowe. The staff who looked after her were exceptionally kind and caring. She had a beautiful view of the sea from her bed, and members of her family were always made very welcome. Her room was always clean and smelt fresh, and she loved
the food. The staff enabled her to spend her last days in a calm and dignified way with the family at her bedside, able to see her smile, hold her hands and catch her last few words. Thank you so much to all at the Sunrise.

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Review from Julie K (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing team who looked after my dad so well in his final few months. So caring and attentive and went above and beyond, even visiting him when he was in the hospital for a short while. Thank you to everyone at Sunrise; you are all stars.

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Review from John H (Brother-in-law of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, and everyone always seems happy. A lovely, warm and clean environment. My brother-in-law is so happy here, and the staff go out of their way to help meet his needs. It always appears well organised. Happy for my brother-in-law to be there.

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Review from Jackie W (Daughter-in-law of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Sunrise last Tuesday, but before she was moved, physically we knew it was the place for her. The staff, from the offset, were so welcoming and caring,
Now Mum has been in Sunrise for a few days; it's definitely the right place for her; she is happy, and for the first time with all
the moves, she has called this home. The care and love they show the residents are like family care, as when we visit. To have a chat about how Mum is doing etc fills us with confidence that she is in the right place. Amazing place.

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Review from Sharon W (Granddaughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing people and so welcoming - feels like home. Amazing staff and management. Would highly recommend it for anyone who is looking for care for their loved ones.
Nana is very comfortable there - the first time she has felt settled.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Sunrise Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Sunrise Nursing Home is calculated as follows: ( (253 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 292 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunrise Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sunrise Nursing Home

What types of Care is Sunrise Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sunrise Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Sunrise Nursing Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sunrise Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sunrise Nursing Home to the centre of Felixstowe?

0.4 mile(s) as the crow flies, distance by road may be significantly further.