Hillside Care Home

20 Kings Hill, Great Cornard, Sudbury CO10 0EH
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9.0 63 Reviews
  • Hillside Care Home, Sudbury
Hillside is located in the village of Great Cornard, near Sudbury, close to the town's shops and cafes. and provides residential care for up to 44 elderly residents including trial stays, respite breaks and convalescent care as well as long term care.

Hillside is a light and spacious home where residents can relax in a range of comfortable lounges or in their own furnished bedroom. There’s a hair salon so your loved one can continue to look their best, plus accessible outside seating areas for enjoying fresh air and sunshine. Residents are encouraged to bring important personal possessions to personalise their rooms.

The staff ensure that residents can play an active role in the daily activities at the home, and can benefit from a dedicated health and wellbeing coordinator who arranges a programme of activities throughout the week including arts and crafts, baking and light exercise.

Hillside has a close working relationship with its sister home Mellish House Care Home which offers residential dementia care and is located next door.

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Care Provided by Hillside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maekhala Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hillside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £920
    • RESPITE Self-Funded Residential Care from £1,020
  • (these prices are only a guideline, please contact Hillside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hillside Care Home Reviews (63)

Total of 63, showing 1-20
9.0

Hillside Care Home has a Review Score of 9.0 (8.959) out of 10, based on 10 reviews in the last 2 years. Over all time Hillside Care Home has 63 reviews.

Overall Experience

  • 30
  • 28
  • 4
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Date Published

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Review from E R (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hillside Home have been so helpful in settling my parents in after they had to leave the bungalow where they had lived for 50 years. This has made the transition so much easier for all concerned than it might have been.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave us a review. We appreciate your kind comments regarding the team here and we hope your parents have settled in well with us. Your feedback will be passed on to the team.


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Review from Chris H (Ex Family Member) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ex husband wasn't in Hillside for very long and I wasn't a weekly visitor, so my experience was quite limited.
I always found the staff very pleasant and helpful. My ex may not have been the easiest of patients I am not his next of kin anymore, but I would have liked to have seen his hair/beard
tidied more often, but he often refused to agree to that. I did it when I could. He is now in another home.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave us a review, Chris. Thank you for your review of Hillside Care Home and for your kind comments regarding the team here. You feedback will be passed on to the team.


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Review from H M (Granddaughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to make the difficult decision to put my nan into Hillside care home for a respite period due to my grandad becoming unwell! The staff and carers at Hillside couldn’t have been more helpful and supportive! They consistently reassured us and my Nan during her stay and the care that my nan received
from them was second to none and the support we received from them as a family was fantastic!

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your nans care at Hillside Care Home and it is lovely to hear the support you received as a family was well received. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from John A (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to comment on the staff’s compassion and caring nature concerning my mother and to my brother and myself. They were fantastic from start to the finish and so helpful at a difficult time in making my mum welcome and giving us honest and thoughtful feedback as to how mum was coping. They found
my mum’s character to be amusing at times which warms my heart and they’ll all be at the forefront of my memories of Mum spending time with these special people. My mum sadly passed away this week yet still they offer support to me and my family which we are ever grateful. Thanks again team and a pleasure to have met you all.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for your kind words and recognition of the team at Hillside Care Home. We are sorry for your loss, and we are pleased that your mother received the care that she deserved while she was staying with us. Your comments will be passed on to the team.


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Review from N F (Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My objective is to improve myself so I can return to normal life and make use of a stick for walking and support. They do not supply a specific service to improve mobility, but there are skilled training staff, and my mobility has certainly improved. Likely to need support such as a stick.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave a review for Hillside Care Home and for your positive ratings about our home and team. We will share your feedback with the team.


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Review from Laraine Z (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling, friendly at first, the outside areas not in use, I believe for over 2 years but was not told. Constantly asking for my mum to be washed, which she wasn't, constantly asking for air ventilation in her room, ignored. Bad management, did not wash her, no medical plan shown. Avoid! Mum went into
respite and died.
Some staff ignorant as busy on phones.
Please don't put your loved ones in here there are better homes in Sudbury.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave a review, Laraine. We would first like to extend our deepest sympathies for your loss. We have reached out to you to understand the rating you gave as part of our continuing improvement process.


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Review from J M (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, welcoming and kind to me and my mother. My mother is always clean, comfortable and content. The staff went above and beyond for Mum's most recent birthday. They are the best.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care your mother is receiving and recognition of the team at Hillside Care Home. We really enjoyed celebrating your mum’s birthday and hope it was a memorable one! Your feedback has been passed on to the team.


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Review from Lindsey C (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I love how friendly all the staff are and how kind they are to my mum.
It always seems so well organised, but it will be nice when it gets a little makeover. The food is also nice I often join the folks at lunchtime and just lately there are some really delicious meals. Social workers liaise with the
resident, carer and myself and hopefully, the few things I’d like to change will be implemented

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave a review, Lindsey, and for your positive comments about Hillside and the team. We’re glad your mum and yourself are enjoying the meals that the team provide, and your feedback regarding the Home has been taken on board. We look forward to seeing you again very soon.


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Review from V S (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mum was with you she was very happy. She was well looked after by all the staff. She was comfortable and felt at home, we could not ask for more. We are so grateful that Mum was so happy in the final part of her life.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you, Vivian, for your kind words, 5* review and recognition of the team at Hillside. We are so sorry for your loss, and we are pleased that your Mum received the care that she deserved while she was staying with us. Your comments will be passed on to the team.


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Review from Daren B (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after. The staff got to know her quickly which helped her settle in well.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave a review for Hillside and for your positive comments about our home and team, we are pleased to hear your Mother is settling in well. Your comments have been shared with the team.


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Review from T P (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Care Home I found a lovely place. Clean and tidy, the staff of carers and kind, helpful, caring and attentive. All in all a nice place, I can rest assured my mum is cared for very well and properly looked after.

Reply from Home Manager, Home Manager at Hillside Care Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is nice to hear that your mum is receiving such great care at Hillside. Your feedback will be passed on to the team.


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Review from A P (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and very well cared at Hillside Care Home. All the staff are friendly and extremely helpful, and have time for all the residents.
Management at all levels are very welcoming and happy to be approached with any suggestions.

Reply from Home Manager, Home Manager at Hillside Care Home

Thank you for your kind words and recognition of the team at Hillside. Your mum is a joy to care for. Your comments will be passed on to the team.


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Review from Terri G (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to find this care home close to where my mother had lived for many years
The residents always looked cared for and happy. Although I am sure the staff are worked hard during their shifts, they always come across as being relaxed and happy in what they do.
It is a very pleasant home,
open and airy, and lovely rooms for the residents to sit and socialise.
I am happy in knowing Mother is cared for very well here.

Reply from Home Manager, Home Manager at Hillside Care Home

Thank you for taking the time to leave us such a fantastic review Terri! We're happy to hear that your mother is receiving such great care at Hillside and will pass on your kind comments to the whole team.


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Review from Brenda B (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2014 and has loved the care and attention she has received.
Recently her circumstances have changed, she is now in bed all day and can't go to the lounge anymore for the fun things they do there each day but the team still pops in to see her and listens to her concerns,
and makes her feel that she is still a part of the Hillside Family. The staff are very good at keeping us, the family updated with things going on in the Home and also with what's happening with Mum. I just can't praise all the Hillside staff enough, those faces we see and the faces we don't see behind the scenes.

Reply from Home Manager, Home Manager at Hillside Care Home

Thank you Brenda for taking the time to leave us a review. We are pleased that your mother feels part of the Hillside family. The care and services we deliver as a team to our residents and families is extremely important to us. Your kind comments will be passed on to the whole team.


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Review from Andrew W (Son of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Hillside since April 2022. The home was highly recommended to me. Mum has settled well here. The staff is fantastic - all appear to be very caring. The room is good, but the general decor of the home appears a little tatty. The quality of food appears poor - this needs to
be improved. Activities seem limited and not to the standard advertised. Communication between the home and myself is good. The manager is very approachable. Overall, I am happy with home. I feel mum is safe here and well looked after. The staff are definitely the main asset. If the food and activities were to improve, I would rate Hillside as 10/10.

Reply from Home Manager, Home Manager at Hillside Care Home

Thank you for your honest feedback in this review of our Hillside Care Home. We are pleased your mum has settled in and taken on board your comments regarding the activities and food. This has been passed on to the team. Thank you again for taking the time to leave us a review.


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Review from Lynda B (Daughter of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care my mother is given is excellent and nothing is too much trouble for the staff. Always helpful and always smiling and putting a smile on my mother's face which means a lot. She is always kept nice and clean and nice and warm and fed well. I would recommend Hillside Care Home to anyone
for good care.

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Review from Clive P (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care at the Hillside Care Home and on the occasions I have visited. I found the service and the security to be excellent. The staff are helpful, friendly and enthusiastic. I have no concerns about my mothers care.

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Review from Rachael G (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillside are extremely caring and my mum seems very happy there. Her room is clean and she is well cared for. Mum always say the staff are lovely and she says the food is excellent - " like a hotel". It has been difficult during Covid as I live far away but the staff are always happy to
accommodate phone calls and will always answer any queries I have. My only criticism is that the outside area needs a little TLC before next summer to improve the surroundings for outdoor visits.

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Review from Lauren R (Granddaughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care that I have witnessed being received by my grandad is of high standards. All the staff always seem welcoming and of a friendly nature.

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Review from Alan E (Son-in-law of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, a very well run care home with excellent staff and facilities.

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Current Review Score: 9.0 (8.959)

Overview of Review Score

The Review Score of 9.0 (8.959) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Hillside Care Home is calculated as follows: ( (61 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 112 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Hillside Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Maekhala

Maekhala Allan

Job Title: Home Manager

As Home Manager of Hillside, I lead a professional care team in delivering the highest standards of residential care for up to 44 residents.


I have over 23 years of experience across Adult Mental Health, Elderly Mental Health and Adult Social Care services, spending the last 14 years in management roles. I hold SVQ’s in Adult Health and Social Care Levels 3 & 4 and QCF Level 5.


As a people person, caring has always been a passion of mine. This is the aspect that makes my job worthwhile, making a positive impact on our residents and their families lives no matter how big or small, in what has become their home and supporting them to continue a good quality of life.


I continuously work to improve and maintain the care standards at Hillside and manage our sister home Mellish House which is located next door. Being so close means, we can offer a full care pathway for residents as their needs change with peace of mind.


Away from work, I enjoy reading and spending time with my family and dog. I also love music and socialising with friends.


Cezary

Cezary Milewicki

Job Title: Deputy Manager

I feel really passionate that our residents and their families are treated as individuals, providing high-quality care and ensuring they can continue to keep doing the things they love.


Marta

Marta Jernak

Job Title: Support Manager

I work hard to ensure that those in our care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Agnieszka

Agnieszka Beedmos

Job Title: Head Chef

Joined: 2022

I have 15 years of restaurant chef experience and have a passion for cooking, presentation and ensuring my food is enjoyed. I work closely with our teams to keep up to date on any changes to our resident's health or nutritional needs.


Kirsty

Kirsty Chuter

Job Title: Housekeeper

It is important to ensure that our resident's home is kept safe, welcoming and comfortable at all times.


Frequently Asked Questions about Hillside Care Home

What types of Care is Hillside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Hillside Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Hillside Care Home?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Hillside Care Home to the centre of Sudbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.