Hillside Care Home

20 Kings Hill, Great Cornard, Sudbury CO10 0EH
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8.7 63 Reviews
  • Hillside Care Home, Sudbury
Hillside is located in the village of Great Cornard, near Sudbury, close to the town's shops and cafes. and provides residential care for up to 44 elderly residents including trial stays, respite breaks and convalescent care as well as long term care.

Hillside is a light and spacious home where residents can relax in a range of comfortable lounges or in their own furnished bedroom. There’s a hair salon so your loved one can continue to look their best, plus accessible outside seating areas for enjoying fresh air and sunshine. Residents are encouraged to bring important personal possessions to personalise their rooms.

The staff ensure that residents can play an active role in the daily activities at the home, and can benefit from a dedicated health and wellbeing coordinator who arranges a programme of activities throughout the week including arts and crafts, baking and light exercise.

Hillside has a close working relationship with its sister home Mellish House Care Home which offers residential dementia care and is located next door.

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Care Provided by Hillside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maekhala Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hillside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £920
    • RESPITE Self-Funded Residential Care from £1,020
  • (these prices are only a guideline, please contact Hillside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hillside Care Home Reviews (63)

Total of 63, showing 21-40
8.7

Hillside Care Home has a Review Score of 8.7 (8.665) out of 10, based on 9 reviews in the last 2 years. Over all time Hillside Care Home has 63 reviews.

Overall Experience

  • 30
  • 28
  • 4
  • 0
  • 1

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Review from T S (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy and feels safe, she loves the staff and makes them laugh. I am pleased my mum is here she's safe and happy. The staff are always very helpful and kind.

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Review from Susan M (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found it a nice experience to visit my mum. The staff are all very welcoming and polite. Mum is always lovely and clean and tidy and well looked after.

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Review from S S (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Still very pleased with the care given to my mum although, understandably, still not able to fully access the home. When I arrange a visit all the staff I am in contact with are very kind and helpful. My mum always comments on how happy she is. I also received a lovely email newsletter with lots of
information and photos. Thank you. As I am still unable to enter the home, some ratings I am unable to comment on.

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Review from Lynne M (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whether visiting Hillside House or visiting my mother or telephoning, the call is answered promptly and dealt with in a caring and calm manner. If I need questions answered they are answered promptly and in an informative way, which puts my mind at ease.

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Review from Elizabeth H (Friend of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful and very clean, I would recommend anyone to live at Hillside.

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Review from Maureen S (Daughter-in-law of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Hillside for two and a half years, and we have found her to be well cared for. The family don’t live near to Sudbury and not having been able to visit during Covid, the staff are very good at communicating with us so we know how she is.

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Review from Erica (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems very happy being at Hillside, if he's happy, I'm happy, plus it takes a lot of pressure off me after being his carer for several years. He has been a resident since September 2020, therefore, I was only able to visit him at the start outside then when the weather changed luckily now indoors.
His chaperone has been very friendly and helpful and they provide PPE for each visit. Can not comment personally on certain facilities as I have only seen Dad either outside or in the visiting room but everywhere looks clean and tidy and the staff are very friendly and thoroughly conscientious on their duty of care.

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Review from Lorraine P (Daughter-in-law of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff.
Enjoys being able to visit outside.

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Review from Christine P (Niece of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle became a resident at Hillside Care Home for a short time at the end of his life following discharge from hospital. Due to Covid rules, I could only visit the care home once so I am unable to comment on such things as 'facilities' etc. However, my dealings with all staff over the phone demonstrated
that they were trying their best to make my uncle's final weeks as comfortable as possible. Staff were always positive, caring and patient. I am grateful to them for their support during a very difficult time.

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Review from P D (Grandson of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my grandmother in an outside setting due to Covid-19. My arrival induction and PPE were to a good standard. Our chaperone was polite and helpful.

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Review from D L (Cousin of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found the staff very pleasant. The rooms are clean and the food very good.

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Review from C P (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming, happy to engage and friendly. I feel my mum is being very well cared for.

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Review from L P (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mums respite stay, the staff have been nothing but empathic while shes going through this difficult time of confusion. The staff are caring and are always reassuring her during her most confusing times.

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Review from Daniel S (Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities are very good. The food is very good. The bedroom very good. The manageress was very good.

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Review from M S (Respite Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Hillside Care Home for respite care. The staff made me feel immediately welcome and I was a little trepidatious at first but the care I received in my week was exemplary. My buzzer was answered promptly. My personal care was very good and I felt very much that I was understood. The coronavirus
was just beginning and I saw all the preparation being put in place.

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Review from G D (Nephew of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had excellent care whilst staying at Hillside Care Home. Staff are pleasant and caring, and I am informed of any doctor visits or incidents. The home is always clean, and the food seems very good. Thank you to all, for giving me peace of mind knowing my aunt is well cared for!

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Review from H L (Wife of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in respite care at Hillside for nearly 2 months while I was in hospital and recovering. My husband is not easy to look after as he is unable to speak and paralysed on his right side. He was very well looked after and the staff were so cheerful and helpful.
I would recommend Hillside
to anyone.

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Review from H L (Sister of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and helpful. They were always there to make you welcome, they looked after my brother extremely well. I have had to visit quite a few care homes but never one that was so friendly as this one.

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Review from C O (Friend of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a friend of the resident, who had no family, I am very pleased with the quality of care and the attentiveness and patience of staff. Thank you.

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Review from R O (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care to be very good. My mother has a nice warm, light, room and seems settled there.


She has however complained about the constant doors banging which she finds annoying. I have also noticed this when I visit.


The carers are very good, friendly and nothing is too much trouble.

My mother is well looked after.

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Current Review Score: 8.7 (8.665)

Overview of Review Score

The Review Score of 8.7 (8.665) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.170 for Hillside Care Home is calculated as follows: ( (50 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 100 Ratings = 4.17

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Hillside Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Maekhala

Maekhala Allan

Job Title: Home Manager

As Home Manager of Hillside, I lead a professional care team in delivering the highest standards of residential care for up to 44 residents.


I have over 23 years of experience across Adult Mental Health, Elderly Mental Health and Adult Social Care services, spending the last 14 years in management roles. I hold SVQ’s in Adult Health and Social Care Levels 3 & 4 and QCF Level 5.


As a people person, caring has always been a passion of mine. This is the aspect that makes my job worthwhile, making a positive impact on our residents and their families lives no matter how big or small, in what has become their home and supporting them to continue a good quality of life.


I continuously work to improve and maintain the care standards at Hillside and manage our sister home Mellish House which is located next door. Being so close means, we can offer a full care pathway for residents as their needs change with peace of mind.


Away from work, I enjoy reading and spending time with my family and dog. I also love music and socialising with friends.


Cezary

Cezary Milewicki

Job Title: Deputy Manager

I feel really passionate that our residents and their families are treated as individuals, providing high-quality care and ensuring they can continue to keep doing the things they love.


Marta

Marta Jernak

Job Title: Support Manager

I work hard to ensure that those in our care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Agnieszka

Agnieszka Beedmos

Job Title: Head Chef

Joined: 2022

I have 15 years of restaurant chef experience and have a passion for cooking, presentation and ensuring my food is enjoyed. I work closely with our teams to keep up to date on any changes to our resident's health or nutritional needs.


Kirsty

Kirsty Chuter

Job Title: Housekeeper

It is important to ensure that our resident's home is kept safe, welcoming and comfortable at all times.