Hillside Care Home

20 Kings Hill, Great Cornard, Sudbury CO10 0EH
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8.7 63 Reviews
  • Hillside Care Home, Sudbury
Hillside is located in the village of Great Cornard, near Sudbury, close to the town's shops and cafes. and provides residential care for up to 44 elderly residents including trial stays, respite breaks and convalescent care as well as long term care.

Hillside is a light and spacious home where residents can relax in a range of comfortable lounges or in their own furnished bedroom. There’s a hair salon so your loved one can continue to look their best, plus accessible outside seating areas for enjoying fresh air and sunshine. Residents are encouraged to bring important personal possessions to personalise their rooms.

The staff ensure that residents can play an active role in the daily activities at the home, and can benefit from a dedicated health and wellbeing coordinator who arranges a programme of activities throughout the week including arts and crafts, baking and light exercise.

Hillside has a close working relationship with its sister home Mellish House Care Home which offers residential dementia care and is located next door.

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Care Provided by Hillside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maekhala Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hillside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £920
    • RESPITE Self-Funded Residential Care from £1,020
  • (these prices are only a guideline, please contact Hillside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Hillside Care Home Reviews (63)

Total of 63, showing 41-60
8.7

Hillside Care Home has a Review Score of 8.7 (8.665) out of 10, based on 9 reviews in the last 2 years. Over all time Hillside Care Home has 63 reviews.

Overall Experience

  • 30
  • 28
  • 4
  • 0
  • 1

Date Published

63
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9
54

Review from S N (Sister of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident at Hillside Care Home. He was in another care home but I moved him to Hillside and I think he is so much better cared for at Hillside by all the care staff. I would recommend anyone to send their mum, dad, sister or brother, nan, grandfather there. My brother is so much happier.

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Review from Joy K (Mother of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel welcome coming here and my daughter seems quite happy here and looked after.

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Review from Paula B (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Within the past year, I have seen a massive improvement at the home. Most importantly the events/occupational ladies have turned the place around. The residents light up when they are given the opportunity to join in activities and go on outings. Heartwarming to see. Regular staff seem brighter too.
Credit to the management for supporting the activity ladies.
The home feels a much friendlier place to be.

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Review from A A (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy here. His room is kept clean and tidy. The staff know him well and are very good with him. He enjoys the food and has treats to keep him happy.

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Review from Christine A (Daughter-in-law of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, very caring. My father-in-law is very happy here and feels very secure. He enjoys the food and has a lovely room. We are happy that he is well cared for.

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Review from Sonia P (Daughter-in-law of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we encountered during our visits was genuinely keen to make my father in law's stay as comfortable as possible.

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Review from David P (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful.
Nothing was too much trouble.

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Review from A B (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hillside Care Home were amazing during mother's final weeks. Prior to that, on her arrival in July 2015, there were care issues but things have improved greatly since new management arrived. Overall, I think mother was happy at Hillside Care Home. She was happy and entertained here.

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Review from A B (Son of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good excellent service. Cared well for my mum and really pleased with the care and service.

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Review from A P (Respite Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was taken in to give my home carer a relief from the pressure as it was taking a toll on her. It gave her 7 days freedom at no cost.


It was a good break for her and turned out to be a pleasant break for me too.


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Review from Christine M (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mum is receiving. The staff are always pleasant and nothing seems too much trouble. My mum seems very happy and content although with dementia her mood does change. I feel she is safe now and the worry of her safety has been taken away.

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Review from Anderson B (Son of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the care home are marvellous and do their absolute best to look after the residents. The only negative comment I would say is that the place feels more like a hospital rather than a home. My mother has had several respite stays at Hillside Care Home and we have been pleased with how she
has been cared for.

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Review from Roger B (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have brought the hole in the carpet at No. 20 entrance to the attention of the manager more than once and nothing seems to be done about it. In my opinion, the wheel of his walking frame can catch in this and cause him to fall and at the age of 102, that does not need to happen. We are very worried
about this. On the other hand, the food he gets is very good and the rest of his care is OK.

Reply from Jolene Anderson, Home Manager at Hillside Care Home

We really appreciate your feedback and are pleased your relative is happy at Hillside and enjoying the food here. We are sorry about the issue with the carpet and can assure you that we are working to resolve this as quickly as possible. Activities are an extremely important part of life at Hillside and we pride ourselves on ensuring all of our residents get the chance to enjoy an activities programme tailored to their individual tastes or needs, including group, 1 –to-1 and pampering sessions and are sorry to see you are not happy with this aspect of your relative’s care. We always welcome the opportunity to improve and our Home Manager’s door is always open if you wish to discuss these issues with her.


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Review from Julie C (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are lovely, unfortunately not enough of them. Patients are "left" alone in the sunroom, another resident presses the buzzer for help if needed. Situations have happened due to this that could have been prevented. We always receive a warm welcome and feel that the staff do care about the residents
but are so over worked due to a staff shortage, being tired and the potential of mistakes being made.
Have not always been kept up to date with any issues, however, I am hoping with the new management, this will change.
Management - recent changes, therefore unable to comment.
Activities - Not visiting when taking place. Occasional quizzes.
Value for money - have no comparison.

Reply from Jolene Anderson, Home Manager at Hillside Care Home

Thank you for taking the time to review Hillside. We take great pride in ensuring we deliver safe, high-quality care and facilities and are delighted you have found our staff to be warm and caring.
The safety and well-being of our residents is our primary concern and we always ensure there are sufficient staff available for this to happen. We always welcome the opportunity to improve upon what we offer and thank you for sharing your thoughts with us, should you wish to discuss any aspect of your relative’s care please speak to our home manager.


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Review from Iain D (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care provided is very good. Residents are looked after well and are treated with respect. The staff are generally very friendly and approachable and will always answer any questions you may have.


The only issue we have had is with small day to day requirements such as hearing aids

not being put in and also being lost. Also, items of clothing appear to have gone missing from time to time or been muddled up. The care home has always been prepared to listen to our concerns on these issues though, and try to work towards addressing these problems as they have occurred.

Reply from Jolene Anderson, Home Manager at Hillside Care Home

We really appreciate your feedback and are delighted to hear that you find the care at Hillside very good and the staff are friendly, approachable and knowledgeable.
We are sorry if you have had some minor issues at the home but delighted that these have been resolved to your satisfaction. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future, our home manager’s door is always open if you wish to discuss any aspects of your relative’s care.


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Review from David P (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and caring and mum is very pleased with the care. The room is clean and tidy. My only critique is with the time it has taken to repair the lift, which has taken a while to repair. Mum like the food and mum has settled in quite well.

Reply from Jolene Anderson, Home Manager at Hillside Care Home

We really appreciate your feedback and are delighted to hear that your mother has settled in well with us and that you find the care and support provided by our team at Hillside to be excellent. Our lift is now back in full working order after a wait for parts to be ordered for the repair and we apologise for any inconvenience this may have caused you and your relative. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future, our Home Manager’s door is always open if you wish to discuss any aspects of your mother’s care.


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Review from Joan Florence M (Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Hillside January 2014. I had mental health trouble. Everyone was so kind to me, I decided to stay and make it my home. I have never regretted it. My two daughters come and we go out shopping. I have lived here three and a half years. There is a small coach that takes us out in the summer time.
I like to go to the nurseries and buy plants for our tubs. I love gardening.
We also have flowers sent to us from a supermarket every week. I arrange them in vases and make the home look nice.

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Review from J B (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and staff are attentive. Mum is happy here and that is a priority. Staff work hard, often rushed off their feet. Very appreciative of all they do.

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Review from Tim B (Son of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The establishment is doing a great job caring for my mother under maybe less than perfect conditions. Staff are always pleasant and attentive and I'm sure my mother would not be classified as the ideal resident! Please carry on with the great work as I know that if my mother was conscious of what has
been done for her, she would much appreciate it, so I say thank you very much on her behalf.

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Review from Pauline W (Friend of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to see my friend at long last coming out of her room to mix with the other residents. She has been withdrawn into herself which is not like her, but since her husband's death had lost interest in everything except her dog Heidi.
I hope the staff can continue to encourage my friend to come
out of her room, I certainly will.
The staff, without exception, are lovely people, I am happy in the knowledge that my friend is being well looked after.

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Current Review Score: 8.7 (8.665)

Overview of Review Score

The Review Score of 8.7 (8.665) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.170 for Hillside Care Home is calculated as follows: ( (50 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 100 Ratings = 4.17

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Hillside Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Maekhala

Maekhala Allan

Job Title: Home Manager

As Home Manager of Hillside, I lead a professional care team in delivering the highest standards of residential care for up to 44 residents.


I have over 23 years of experience across Adult Mental Health, Elderly Mental Health and Adult Social Care services, spending the last 14 years in management roles. I hold SVQ’s in Adult Health and Social Care Levels 3 & 4 and QCF Level 5.


As a people person, caring has always been a passion of mine. This is the aspect that makes my job worthwhile, making a positive impact on our residents and their families lives no matter how big or small, in what has become their home and supporting them to continue a good quality of life.


I continuously work to improve and maintain the care standards at Hillside and manage our sister home Mellish House which is located next door. Being so close means, we can offer a full care pathway for residents as their needs change with peace of mind.


Away from work, I enjoy reading and spending time with my family and dog. I also love music and socialising with friends.


Cezary

Cezary Milewicki

Job Title: Deputy Manager

I feel really passionate that our residents and their families are treated as individuals, providing high-quality care and ensuring they can continue to keep doing the things they love.


Marta

Marta Jernak

Job Title: Support Manager

I work hard to ensure that those in our care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Agnieszka

Agnieszka Beedmos

Job Title: Head Chef

Joined: 2022

I have 15 years of restaurant chef experience and have a passion for cooking, presentation and ensuring my food is enjoyed. I work closely with our teams to keep up to date on any changes to our resident's health or nutritional needs.


Kirsty

Kirsty Chuter

Job Title: Housekeeper

It is important to ensure that our resident's home is kept safe, welcoming and comfortable at all times.