Kirkley Manor

3 Kirkley Park Road, Lowestoft NR33 0LQ
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9.9 76 Reviews
  • Kirkley Manor, Lowestoft
Kirkley Manor is a nursing home by the sea, registered with the Care Quality Commission to treat complex care needs, which only qualified Nurses are allowed to provide. They employ their own team of fully trained and qualified nurses and carers, and never use agency staff. You can rest assured that they will meet your relative’s needs, whether it be a serious illness, physical disability, dementia, nursing care, or caring for them in the last stages of their life.

The home also has a full activities program delivered by dedicated trained staff and aims to have something for everyone. Whatever their level of ability, residents are supported to keep active in body and mind through enjoyable and stimulating beneficial pastimes, either individually or with others.

They are developing person-centred care practice. This means they focus on the person, not only their need. They listen and get to know each person's strengths, qualities, likes, dislikes, and their sense of humour, and as they and family members help them to understand their life story, you can be confident they will be supported to exercise as much choice and control over their life as possible.

They believe everyone is a unique individual, with unique talents, and that everyone deserves the same opportunity to live life to the full, so they don’t treat people differently based on their condition, especially dementia. You can be assured that your loved one will not be excluded, but rather supported to integrate and be involved with others in the life of the home.

They know that food and meals are important, so they employ fully trained in-house chefs who use fresh ingredients to produce a varied menu of home-cooked classic dishes, and from different cuisines, cooked and presented to meet individual dietary and nutritional needs.
You can relax knowing that your family member will safely enjoy tasty, attractive and nutritious meals.

Care Provided by Kirkley Manor

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 71 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gener Tayhopon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Kirkley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Kirkley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Total of 76, showing 1-20
9.9

Kirkley Manor has a Review Score of 9.9 (9.895) out of 10, based on 22 reviews in the last 2 years. Over all time Kirkley Manor has 76 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Kirkley Manor for a few months now. have found managment + staff excellent. The food is great with plenty of variety. Having several health issues my brother needs 24 hours care + I've found that they treat him with care and dignity. Overall, I have no complaints the care home
is run very efficiently and professionally.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your kind words about Kirkley Manor. We're delighted that you've found our management and staff to be excellent, ensuring efficient, professional care while maintaining a high standard of service for your brother.


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Overall Experience  Overall Experience 5.0 out of 5

I think she is getting used to the home. It's a lovely home for her. The facility is clean, and the staff are very good to her.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your kind words about Kirkley Manor. We're delighted that you've found our management and staff to be excellent, ensuring efficient, professional care while maintaining a high standard of service for your brother.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and friendly, nothing is too much trouble. There are activities for residents to get involved in. I know my mother is in safe hands when I'm not there. The carers always have time to speak to you, even when they're busy. They sit with my mum and chat with her when she's worried
and confused. The nurses always keep me informed on my mum's condition and will explain to my mum why she needs her medication.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your kind words about Kirkley Manor! We're delighted to hear that our staff's care and dedication give you peace of mind. Ensuring residents feel safe, supported, and engaged is our top priority. We truly appreciate your feedback and will share it with our team.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with every aspect of my father's care at Kirkley Manor.
Every member of staff who I come into contact with, whether it's the receptionist, nurses, maintenance men or the management team acts with complete professionalism at all times, deals with any issues as quickly as possible
and most importantly treats my father with the utmost respect.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your wonderful feedback! We're delighted to hear that you're happy with your father's care at Kirkley Manor. Our team is dedicated to providing professional, compassionate support, and your kind words mean a lot to us. If there's ever anything more we can do, please don't hesitate to let us know!


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Overall Experience  Overall Experience 5.0 out of 5

This is our first time experience in a nursing/care home and found it very friendly and understanding, always something for residents to do even if it's just watching a film or playing games always a good cup of tea at hand if needed. Hygiene is very good, clean and smelling fresh, very good caring
staff, a helpful receptionist and a smartly dressed dining room.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for sharing your experience! We're so pleased to hear that you found Kirkley Manor welcoming and that our activities, cleanliness, and care met your expectations. Our team is committed to creating a comfortable and engaging environment for all residents, and your kind words are truly appreciated. If you ever need anything, please don't hesitate to reach out!


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Overall Experience  Overall Experience 5.0 out of 5

Every time we have visited my mother-in-law she has been engaged in activities, from crafts to singing. The staff have always been so accommodating from the care assistants to the manager and not to forget the receptionist who seems to know everything. My mother-in-law reports the food is lovely and
I must say it smells nice. The home is clean and tidy without being clinical and it smells sweet. The grounds are very well maintained, full of colour even in November.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you so much for your lovely feedback! We are delighted to hear that your mother-in-law is enjoying her time with us and participating in engaging activities that we strive for every day. Your kind words about our staff, food, and beautifully maintained environment mean the world to us, and will be sure to share them with the entire team.


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Overall Experience  Overall Experience 5.0 out of 5

This is our family's first experience of a care home for our mum and I can personally say that it is run very professionally, it is very clean and all the staff are very patient and caring.
Food and hygiene is excellent and the care home staff always make you feel welcome when visiting.
My mother
has always been very anxious but since she has been in the home this has improved, that for our family means so much as it takes any anxiety away from us knowing she is very happy.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you so much for your kind words and for sharing your experience. We are truly grateful for the trust your family has placed in us to care for your mum. It's heartwarming to know that she feels comfortable and less anxious, and we're glad this has brought peace of mind to your family. Our team is dedicated to providing the best care possible, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to support your mum and making your visits as welcoming as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in Kirkley Manor in May 2024, just for rehabilitation care after struggling with mobility issues. This is the first time Mum has been away from her home by herself after losing my dad last November. We knew she would struggle but the care she has received has been amazing.
The staff have been friendly and helpful, she has loved her meals in the home. The home manager Gener has always gone out of his way to make sure Mum was getting everything she needed. Mum is now able to come home (July). Highly recommend to anyone looking for a home for their loved ones.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you so much for sharing your positive experience with Kirkley Manor. We are truly honoured to have had the opportunity to care for your mum during such a challenging time. It's heartwarming to hear that our staff's friendliness and helpfulness, along with the meals, made her stay enjoyable. We're especially glad to know that our Home Manager and the entire team were able to meet her needs and support her recovery. Your recommendation means a lot to us, and we're thrilled that your mum is now able to return home. Please know that we are always here if you need us in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Upon arriving I was made to feel very welcome, a lovely room with a TV and ensuite. Staff there to help morning and night. Was treated with dignity and respect but also had a laugh and joke with staff and enjoyed the food, plenty of tea and coffee. Would recommend Kirjley Manor to anyone, almost home
from home.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you so much for sharing your wonderful experience at Kirkley Manor. We are thrilled to hear that you felt welcome from the moment you arrived and enjoyed your room, the amenities, and our staff's hospitality. It's heartwarming to know we provided the perfect balance of professionalism and friendliness for your comfort and enjoyment. We're delighted you appreciated the food and the availability of tea and coffee, as we strive to make every guest feel at home. Your kind words and perfect score mean the world to us, and we look forward to welcoming you back to Kirkley Manor in the future.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to say that my mother's stay with you helped her back to being mobile and walking again with her frame. Your staff and helpers went out of their way to make the whole experience of her being away from home more manageable. Nothing was too much trouble, you were all so supportive and helpful.
I would like to say thank you.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you so much for your kind words. We are thrilled to hear that your mother's stay with us helped her regain mobility and that she is walking again with her frame. Our team are dedicated to providing the best care possible, and it's wonderful to know that their efforts made such a positive impact on her recovery. We appreciate your feedback and will continue to strive for excellence in our care.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are so friendly and helpful. They cannot do enough for you, day or night. If you are sat on your own, someone will always come over for a chat. It does not matter what problem you have, they will go out of their way to solve it. Food is fantastic, plenty of choice. Kirkley Manor is very welcoming
to all family visiting, whatever the time. Keep up the good work.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

It's wonderful to hear about your positive experience at Kirkley Manor! The welcoming atmosphere, delicious food options, and attentive service are all hallmarks of a top-notch facility. Thank you for sharing your feedback, and I'm sure the staff will be delighted to know their efforts are appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Having to choose a home for my dad to go into was the hardest thing I've ever had to do and never thought it would happen to us. From the moment we walked through the door we were made very welcome and reassured. Being told I could visit my dad 24/7 was so comforting.
All the staff at the home are
amazing and go above and beyond to make sure he is cared for so well.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for sharing your heartfelt experience with us. We're honoured you chose our home for your dad's care and delighted you felt reassured from the moment you walked through our doors. Our dedicated staff is committed to providing exceptional care, and your acknowledgement of their efforts means the world to us. We'll continue going above and beyond to ensure your dad receives the highest level of support. We greatly appreciate your trust and look forward to continuing this journey with your family.


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Overall Experience  Overall Experience 5.0 out of 5

This place is really nice. They are so caring and helpful, always put a smile on the faces of people and visitors. They will have a chat with the visitors as well as the people that live there. They come in and check to see if earthing is OK, which is really nice to see, as well as offering visitors
a tea or coffee. They are friendly, cheerful and reliable. They are quick to answer if Nan pushes her button. This place is very professional and they make you feel at home and treat you as family, so caring, friendly and lovely. All staff deserve a medal and a pay rise, they never stop helping, all go above and beyond. This place is clean and always getting cleaned and nothing is left unattended. If Nan doesn't want anything on the menu, they make something else. They always have activities on for the people to do.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you so much for your kind words! We're incredibly grateful for your recognition of the hard work our team at Kirkley Manor puts in day and night to ensure our residents receive top-notch care. Your review truly highlights the dedication and commitment we strive for. We're thrilled to hear that you feel welcomed and valued during your visits. Creating a warm and inviting atmosphere is one of our top priorities and we're glad it shines through. We aim to keep the smiles and positivity flowing at Kirkley Manor and your feedback reinforces that we're on the right track. Thank you for taking the time to share your experience!


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Overall Experience  Overall Experience 5.0 out of 5

Mum joined you in March 2024, I can not recommend Kirkley Manor high enough. Staff are wonderful keep you updated. Kirkley Manor is best place for Mum in a long time. I can finally relax between my visits. Thank you for all you do.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

We're delighted to hear about your positive experience at Kirkley Manor! Knowing that our dedicated staff provide excellent care and keep you informed brings us great joy. Thank you for entrusting us with your mum's well-being. We're committed to maintaining the highest standards of care.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and friendly. The family are given regular updates. Our relative is treated with respect and dignity and are happy with the care they receive. Overall I am very impressed.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your incredibly uplifting review! Our team is truly dedicated to exceeding expectations and providing meaningful engagements, and it's wonderful to hear that you've experienced this firsthand. We're grateful for your kind words and look forward to continuing to serve you with excellence.


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Overall Experience  Overall Experience 5.0 out of 5

The treatment is very good. The staff are very helpful. The food is very good.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your concise yet heartfelt review, which perfectly mirrors the consistent service we uphold at Kirkley Manor. We appreciate your kind words and eagerly anticipate the opportunity to care for you again in the future, should the need arise.


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Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming to all residents and visitors alike. Every member of staff is determined to give each resident the highest level of care, always showing patience and understanding. Every level of need is met successfully, whether medical or social. I am kept up to date with changes in treatment
and needs. I have watched my mother steadily improve and I am reassured that in my absence she is safe and comfortable.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your kind review! Your feedback holds great significance for us. We are committed to maintaining the high standards you've noted and will strive to consistently improve, aiming for nothing short of excellence.


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Overall Experience  Overall Experience 5.0 out of 5

My mother came into the care home from the hospital on palliative care. She received excellent care, which made her last few weeks comfortable. The staff which we met were all caring and helpful. Nothing was too much trouble. A very friendly atmosphere. Wouldn't hesitate to recommend it to anyone. Kirkley
Manor is also in a lovely location a few minutes from the beach.

Reply from Gener Tayhopon, Home Manager at Kirkley Manor

Thank you for your review. The team at Kirkley Manor takes pride in their abilities and compassion in nursing and care. I am pleased that you and your family acknowledge this level of passion that the team has shown and demonstrated while your mother was with us.


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Overall Experience  Overall Experience 5.0 out of 5

Grandma spent 4 weeks having some rehabilitation after hospital before returning back home, she went from being unable to stand or walk unaided to walking with one carer's support. The home is extremely clean and doesn't smell like a typical care home, instead smells fresh and homely. Staff were extremely
friendly, always helpful with any enquiry and willing to help. Grandma always appeared happy and content during her stay, we will be forever thankful to all the staff who helped Grandma with her rehabilitation, you are all worth your weight in gold, thanks for the fun activities you allowed us to join in with too.

Reply from Leanne Chesney, Home Manager at Kirkley Manor

Thank you for taking the time to leave your review and we hope your grandma is settling in well back at home, your kind words will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy, my bother-in-law went in 24th December 2022. He is settled and seems happy.
Care home has called us regularly and kept us informed often. One-to-one with carer very good. Staff and I mean all, are always friendly and helpful at all times.

Reply from Leanne Chesney, Home Manager at Kirkley Manor

Thank you for taking the time to review your loved ones care. Thank you for your kind words which will be shared with the team as it means a great deal to them to know thier hard work makes a difference.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Kirkley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Kirkley Manor is calculated as follows: ( (231 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkley Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Gener

Gener Tayhopon

Job Title: Home Manager

Joined: 2024

I joined Kirkley Manor in January 2024 and have effectively established professional ties with both internal and external multidisciplinary teams. With a career in Health and Social Care spanning back to 2006, I rose through various roles, including Home Management and Peripatetic Management, developing extensive experience in nursing home management and operations.


My move from Shropshire to Lowestoft was motivated by Kirkley Manor's welcoming atmosphere and Lowestoft's historical charm.


Despite the demands of my role, I find rejuvenation in my hobbies of travel and Xbox gaming, bolstering my resilience in facing the challenges of Home Management.


Ashly

Ashly Joseph

Job Title: Deputy Manager

With over 15 years of nursing experience, I bring a wealth of knowledge and dedication to my role as Deputy Manager at Kirkley Manor Care Home. After completing my nursing education in India in 2006, I moved to the UK in 2008, where I had the opportunity to work in both care homes and acute hospital settings. I joined Kirkley Manor in May 2024 as a registered nurse, embracing my commitment to high-quality care and leadership. My passion lies in advocating for vulnerable individuals and fostering a supportive, compassionate environment, which has been instrumental in my advancement to Deputy Manager. Known for my strong clinical skills, compassionate care, and team-building abilities, I strive to create a thriving environment where both residents and staff feel supported and valued.


Outside of work, I cherish spending time with my family and friends. Sharing special moments with my husband and children keeps me grounded and inspired in my mission to deliver exceptional care at Kirkley Manor.


Julia

Julia Keeble

Job Title: Hospitality Manager

I started my journey at a Catering college, training at a 5-star hotel in Bath, followed by management roles with Country Club Hotels/Whitbread. Working with people and food has always been my passion. I even had my own Food Store, supporting local food producers and Adnams Brewery.


Before joining the Kirkley Manor Team, I worked as an Operations Manager at Hotel Folk. In my current role, I proactively support the Activities, Housekeeping, and Catering Team, who are all a brilliant set of staff.


Outside of work, I enjoy walking on the beach and reading.


Deborah

Deborah Harvey

Job Title: Administrator

I earned my Bachelor's in Education, Social Inclusion, and Special Needs in 2015 and began my career in care in 2016. After a break to be a stay-at-home mom, I returned to learning disability services in 2021. I joined Kirkley Manor as a Support Worker in January 2022, was promoted to Senior Support Worker/Team Leader in November 2022, and completed a Level 3 NVQ in Lead Adult Care Work. In June 2024, I stepped in as Home Administrator while the previous administrator is on maternity leave. Outside of work, I enjoy reading, building LEGO creations, and spending time with my family.


Matt

Matt Dale

Job Title: Head Chef

Starting my journey as a commis chef in the hospitality sector, I steadily rose through the ranks of the kitchen brigade, leading to my current role as the home's Head Chef. My keen interest in hydration and nutrition proves invaluable in maintaining residents' optimal health, leading me to actively participate in Kirkley Manor's nutritional forum.


Beyond my culinary expertise, I thrive on engaging with residents, fostering a sense of belonging with the meals served. My comfort in running the kitchen is matched only by my contentment in the care sector, relishing the homely atmosphere at Kirkley Manor.


Outside of work, my passion extends to being a dedicated season ticket holder for Ipswich Town, alongside my commitment to my family.


Frequently Asked Questions about Kirkley Manor

What types of Care is Kirkley Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kirkley Manor provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kirkley Manor have?

There are 51 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Kirkley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kirkley Manor to the centre of Lowestoft?

1.3 mile(s) as the crow flies, distance by road may be significantly further.