Kirkley Manor has a Review Score of 9.9 (9.895) out of 10, based on 22 reviews in the last 2 years. Over all time Kirkley Manor has 76 reviews.
Review from Julie H (Sister of Resident) published on 7 March 2025
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your kind words about Kirkley Manor. We're delighted that you've found our management and staff to be excellent, ensuring efficient, professional care while maintaining a high standard of service for your brother.
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Review from R P (Husband of Resident) published on 7 March 2025
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your kind words about Kirkley Manor. We're delighted that you've found our management and staff to be excellent, ensuring efficient, professional care while maintaining a high standard of service for your brother.
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Review from Megan Y (Daughter of Resident) published on 19 February 2025
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your kind words about Kirkley Manor! We're delighted to hear that our staff's care and dedication give you peace of mind. Ensuring residents feel safe, supported, and engaged is our top priority. We truly appreciate your feedback and will share it with our team.
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Review from Marc E (Son of Resident) published on 18 February 2025
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your wonderful feedback! We're delighted to hear that you're happy with your father's care at Kirkley Manor. Our team is dedicated to providing professional, compassionate support, and your kind words mean a lot to us. If there's ever anything more we can do, please don't hesitate to let us know!
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Review from Josephine P (Daughter of Resident) published on 18 February 2025
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for sharing your experience! We're so pleased to hear that you found Kirkley Manor welcoming and that our activities, cleanliness, and care met your expectations. Our team is committed to creating a comfortable and engaging environment for all residents, and your kind words are truly appreciated. If you ever need anything, please don't hesitate to reach out!
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Review from J J (Daughter-in-law of Resident) published on 27 November 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you so much for your lovely feedback! We are delighted to hear that your mother-in-law is enjoying her time with us and participating in engaging activities that we strive for every day. Your kind words about our staff, food, and beautifully maintained environment mean the world to us, and will be sure to share them with the entire team.
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Review from Andrew A (Son of Resident) published on 14 August 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you so much for your kind words and for sharing your experience. We are truly grateful for the trust your family has placed in us to care for your mum. It's heartwarming to know that she feels comfortable and less anxious, and we're glad this has brought peace of mind to your family. Our team is dedicated to providing the best care possible, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to support your mum and making your visits as welcoming as possible.
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Review from Tracy B (Daughter of Resident) published on 1 August 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you so much for sharing your positive experience with Kirkley Manor. We are truly honoured to have had the opportunity to care for your mum during such a challenging time. It's heartwarming to hear that our staff's friendliness and helpfulness, along with the meals, made her stay enjoyable. We're especially glad to know that our Home Manager and the entire team were able to meet her needs and support her recovery. Your recommendation means a lot to us, and we're thrilled that your mum is now able to return home. Please know that we are always here if you need us in the future.
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Review from Roberta B (Respite Resident) published on 28 June 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you so much for sharing your wonderful experience at Kirkley Manor. We are thrilled to hear that you felt welcome from the moment you arrived and enjoyed your room, the amenities, and our staff's hospitality. It's heartwarming to know we provided the perfect balance of professionalism and friendliness for your comfort and enjoyment. We're delighted you appreciated the food and the availability of tea and coffee, as we strive to make every guest feel at home. Your kind words and perfect score mean the world to us, and we look forward to welcoming you back to Kirkley Manor in the future.
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Review from Diane W (Daughter of Resident) published on 28 June 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you so much for your kind words. We are thrilled to hear that your mother's stay with us helped her regain mobility and that she is walking again with her frame. Our team are dedicated to providing the best care possible, and it's wonderful to know that their efforts made such a positive impact on her recovery. We appreciate your feedback and will continue to strive for excellence in our care.
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Review from Diane S (Daughter of Resident) published on 8 May 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
It's wonderful to hear about your positive experience at Kirkley Manor! The welcoming atmosphere, delicious food options, and attentive service are all hallmarks of a top-notch facility. Thank you for sharing your feedback, and I'm sure the staff will be delighted to know their efforts are appreciated.
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Review from T A (Daughter of Resident) published on 2 May 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for sharing your heartfelt experience with us. We're honoured you chose our home for your dad's care and delighted you felt reassured from the moment you walked through our doors. Our dedicated staff is committed to providing exceptional care, and your acknowledgement of their efforts means the world to us. We'll continue going above and beyond to ensure your dad receives the highest level of support. We greatly appreciate your trust and look forward to continuing this journey with your family.
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Review from Jean T (Granddaughter of Resident) published on 22 April 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you so much for your kind words! We're incredibly grateful for your recognition of the hard work our team at Kirkley Manor puts in day and night to ensure our residents receive top-notch care. Your review truly highlights the dedication and commitment we strive for. We're thrilled to hear that you feel welcomed and valued during your visits. Creating a warm and inviting atmosphere is one of our top priorities and we're glad it shines through. We aim to keep the smiles and positivity flowing at Kirkley Manor and your feedback reinforces that we're on the right track. Thank you for taking the time to share your experience!
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Review from Jill L (Daughter of Resident) published on 22 April 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
We're delighted to hear about your positive experience at Kirkley Manor! Knowing that our dedicated staff provide excellent care and keep you informed brings us great joy. Thank you for entrusting us with your mum's well-being. We're committed to maintaining the highest standards of care.
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Review from N D (Niece of Resident) published on 15 April 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your incredibly uplifting review! Our team is truly dedicated to exceeding expectations and providing meaningful engagements, and it's wonderful to hear that you've experienced this firsthand. We're grateful for your kind words and look forward to continuing to serve you with excellence.
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Review from Irene S (Respite Resident) published on 9 April 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your concise yet heartfelt review, which perfectly mirrors the consistent service we uphold at Kirkley Manor. We appreciate your kind words and eagerly anticipate the opportunity to care for you again in the future, should the need arise.
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Review from E G (Daughter of Resident) published on 9 April 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your kind review! Your feedback holds great significance for us. We are committed to maintaining the high standards you've noted and will strive to consistently improve, aiming for nothing short of excellence.
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Review from Keith E (Son of Resident) published on 18 March 2024
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Reply from Gener Tayhopon, Home Manager at Kirkley Manor
Thank you for your review. The team at Kirkley Manor takes pride in their abilities and compassion in nursing and care. I am pleased that you and your family acknowledge this level of passion that the team has shown and demonstrated while your mother was with us.
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Review from Angela S (Granddaughter of Resident) published on 24 November 2023
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Reply from Leanne Chesney, Home Manager at Kirkley Manor
Thank you for taking the time to leave your review and we hope your grandma is settling in well back at home, your kind words will be shared with the team.
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Review from Paul C (Brother-in-law of Resident) published on 11 July 2023
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Reply from Leanne Chesney, Home Manager at Kirkley Manor
Thank you for taking the time to review your loved ones care. Thank you for your kind words which will be shared with the team as it means a great deal to them to know thier hard work makes a difference.
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The Review Score of 9.9 (9.895) out of 10 for Kirkley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Kirkley Manor is calculated as follows: ( (231 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kirkley Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2018
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Job Title: Home Manager
Joined: 2024
I joined Kirkley Manor in January 2024 and have effectively established professional ties with both internal and external multidisciplinary teams. With a career in Health and Social Care spanning back to 2006, I rose through various roles, including Home Management and Peripatetic Management, developing extensive experience in nursing home management and operations.
My move from Shropshire to Lowestoft was motivated by Kirkley Manor's welcoming atmosphere and Lowestoft's historical charm.
Despite the demands of my role, I find rejuvenation in my hobbies of travel and Xbox gaming, bolstering my resilience in facing the challenges of Home Management.
Job Title: Deputy Manager
With over 15 years of nursing experience, I bring a wealth of knowledge and dedication to my role as Deputy Manager at Kirkley Manor Care Home. After completing my nursing education in India in 2006, I moved to the UK in 2008, where I had the opportunity to work in both care homes and acute hospital settings. I joined Kirkley Manor in May 2024 as a registered nurse, embracing my commitment to high-quality care and leadership. My passion lies in advocating for vulnerable individuals and fostering a supportive, compassionate environment, which has been instrumental in my advancement to Deputy Manager. Known for my strong clinical skills, compassionate care, and team-building abilities, I strive to create a thriving environment where both residents and staff feel supported and valued.
Outside of work, I cherish spending time with my family and friends. Sharing special moments with my husband and children keeps me grounded and inspired in my mission to deliver exceptional care at Kirkley Manor.
Job Title: Hospitality Manager
I started my journey at a Catering college, training at a 5-star hotel in Bath, followed by management roles with Country Club Hotels/Whitbread. Working with people and food has always been my passion. I even had my own Food Store, supporting local food producers and Adnams Brewery.
Before joining the Kirkley Manor Team, I worked as an Operations Manager at Hotel Folk. In my current role, I proactively support the Activities, Housekeeping, and Catering Team, who are all a brilliant set of staff.
Outside of work, I enjoy walking on the beach and reading.
Job Title: Administrator
I earned my Bachelor's in Education, Social Inclusion, and Special Needs in 2015 and began my career in care in 2016. After a break to be a stay-at-home mom, I returned to learning disability services in 2021. I joined Kirkley Manor as a Support Worker in January 2022, was promoted to Senior Support Worker/Team Leader in November 2022, and completed a Level 3 NVQ in Lead Adult Care Work. In June 2024, I stepped in as Home Administrator while the previous administrator is on maternity leave. Outside of work, I enjoy reading, building LEGO creations, and spending time with my family.
Job Title: Head Chef
Starting my journey as a commis chef in the hospitality sector, I steadily rose through the ranks of the kitchen brigade, leading to my current role as the home's Head Chef. My keen interest in hydration and nutrition proves invaluable in maintaining residents' optimal health, leading me to actively participate in Kirkley Manor's nutritional forum.
Beyond my culinary expertise, I thrive on engaging with residents, fostering a sense of belonging with the meals served. My comfort in running the kitchen is matched only by my contentment in the care sector, relishing the homely atmosphere at Kirkley Manor.
Outside of work, my passion extends to being a dedicated season ticket holder for Ipswich Town, alongside my commitment to my family.