Kirkley Manor

3 Kirkley Park Road, Lowestoft NR33 0LQ
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9.9 76 Reviews
  • Kirkley Manor, Lowestoft
Kirkley Manor is a nursing home by the sea, registered with the Care Quality Commission to treat complex care needs, which only qualified Nurses are allowed to provide. They employ their own team of fully trained and qualified nurses and carers, and never use agency staff. You can rest assured that they will meet your relative’s needs, whether it be a serious illness, physical disability, dementia, nursing care, or caring for them in the last stages of their life.

The home also has a full activities program delivered by dedicated trained staff and aims to have something for everyone. Whatever their level of ability, residents are supported to keep active in body and mind through enjoyable and stimulating beneficial pastimes, either individually or with others.

They are developing person-centred care practice. This means they focus on the person, not only their need. They listen and get to know each person's strengths, qualities, likes, dislikes, and their sense of humour, and as they and family members help them to understand their life story, you can be confident they will be supported to exercise as much choice and control over their life as possible.

They believe everyone is a unique individual, with unique talents, and that everyone deserves the same opportunity to live life to the full, so they don’t treat people differently based on their condition, especially dementia. You can be assured that your loved one will not be excluded, but rather supported to integrate and be involved with others in the life of the home.

They know that food and meals are important, so they employ fully trained in-house chefs who use fresh ingredients to produce a varied menu of home-cooked classic dishes, and from different cuisines, cooked and presented to meet individual dietary and nutritional needs.
You can relax knowing that your family member will safely enjoy tasty, attractive and nutritious meals.

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Care Provided by Kirkley Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 71 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gener Tayhopon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Kirkley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Kirkley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kirkley Manor Reviews (76)

Total of 76, showing 21-40
9.9

Kirkley Manor has a Review Score of 9.9 (9.895) out of 10, based on 22 reviews in the last 2 years. Over all time Kirkley Manor has 76 reviews.

Overall Experience

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Date Published

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Review from Sally P (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was in Kirkley Manor Care Home for at least five weeks, prior to her passing away. I can’t praise the staff enough for how they gave Mum her dignity back after spending time in hospital for about three months. She was treated with utmost care and was always clean and in fresh bedclothes and
bed linen. Whenever I visited Mum, I always was greeted by staff, even if they weren’t directly looking after her. Special thanks to two members of staff who always knew what was going on from a nursing perspective. The healthcare assistants were also amazing in how they cared about their patients. They tried everything to get Mum to eat and drink and would often get something special for her. One of the touching things that happened was my daughter could visit with her twin boys who weren’t very old. This would not happen if she had remained in hospital. Special memories for us as a family. I would just like to say thank you for your love and care shown to us as a family. Thoroughly recommend Kirkley Manor.

Reply from Helen Jackson, Home Manager at Kirkley Manor

Thank you for taking the time to review the care the team provided at Kirkley Manor. It means a lot to the team that their dedication made a difference and this review will be shared with the entire team.


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Review from J H (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, clean and helpful. Mum is looked after well.

Reply from Leanne Chesney, Home Manager at Kirkley Manor

Thank you for taking the time to review Kirkley Manor, I will share your feedback with the team.


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Review from A C (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Kirkley Manor for four weeks, moving there straight from the hospital. She is extremely comfortable, and the standard of care is excellent. Mum is treated with kindness, and her dignity is never compromised. She has settled in very quickly and seems to be very happy.

Reply from Helen Jackson, Home Manager at Kirkley Manor

Thank you for taking the time to review the Kirkley Manor; this positive review will be shared with the team. It is great to hear their hard work has resulted in a positive experience.


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Review from Glynis V (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and very caring at looking after my mother nothing was too much trouble. The home is a bright and very clean place, it struck me how it didn't smell of urine.
The food looks lovely, I liked how meat was pureed to make it easier for my mother to eat.

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Review from Anthony M (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my location in Australia as a permanent resident for 50 years, I am only able to see my mother once a year on her Birthday. Due to the fact of my mother's lack of mobility, I requested that we could have a small Birthday celebration in the grounds of this facility, a request that was granted.
Without hesitation, the staff provided all catering and could not have been more helpful.

Reply from Toni Bath, Home Manager at Kirkley Manor

Thank you for the kind review. We really appreciate your comments.


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Review from J M (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I feel safe and sound that mother is in such a safe and comfortable care home. We as a family cannot fault the care and love our mother receives each and every day.

Reply from Toni Bath, Home Manager at Kirkley Manor

Thank you for your kinds review. We do appreciate it.


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Review from Cathryn M (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Kirkley Manor for seven years. Throughout this time, she has been treated with care, kindness and good humour. Her medical care has been exemplary and her visitors are welcomed warmly. I am very grateful to everyone at Kirkley Manor for looking after her so well.

Reply from Toni Bath, Home Manager at Kirkley Manor

Thank you for the kind review. This is a lovely home and we are pleased you are so happy with the service.


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Review from S M (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the nurses, staff and carers, and the overall running of the home, especially during the problems of Covidd19. Nothing has appeared to be too much trouble in caring for my mother or keeping her family informed.

Reply from Toni Bath, Home Manager at Kirkley Manor

Thank you so much for the lovely review. We are delighted that you happy with the service we provide.


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Review from S F (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care received very good. Staff are all very helpful, kind and polite.
I feel the food is limited as it's the same menu each week.

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Review from Sarah T (Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The cleaners through to management are all lovely people - nothing's too much trouble. The food is good though the room is small and they brought me in a television as I was rather miserable about staying in this small room for 28 days without anything to occupy my mind.

Reply from Lavinia Carauleanu, Acting Home Manager at Kirkley Manor

Dear Sarah,


I hope you keep well. Thank you so much for the feedback given, all of us much appreciated it. Unfortunately, on your admission day that was the bedroom available although the home has beautiful bigger sized bedrooms and beautiful lounges, we feel sorry that you refused to come downstairs to see the rest of our home.


Kindest Regards,
Lavinia


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Review from Eileen F (Sister of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience very good, make you very welcome. I, myself, would recommend anybody to let their relatives come to the nursing home.

Reply from Lavinia Carauleanu, Acting Home Manager at Kirkley Manor

Dear Eileen, thank you so much for your lovely feedback. We all of us much appreciate your feedback.
Kind Regards.


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Review from Elena M (Great-Niece of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Kirkley Manor are lovely and all work very hard. My aunt is always kept comfortable.
It would be great if the home had an activities co-ordinator, although I realise that staff are hard to find in the current climate.

Reply from Sue McBroom, Home Manager at Kirkley Manor

Dear Elena,
Thank you for your feedback. Our home is currently advertising for an activities co-ordinator and the staff are interacting with the residents doing short activities. Hopefully we will find the appropriate person for the job, once again your feedback is much appreciated.
Kind Regards


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Review from J F (Friend of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of over 70 years (he is now 88, and our grannies lived next door to each other) came into Kirkely Manor in a poor state mentally, emotionally and physically. Over the two years he has been there, he has regained his health and much of his memory and mental well-being. This has to be because
of the careful nursing back to health, but mostly, I believe to the individual care and friendship he has received from the staff. Bless you all!

Reply from Lavinia Carauleanu, Home Manager at Kirkley Manor

Dear J F,


Thank you so much for your positive feedback, so lovely to hear that your beloved one is in our good hands. That's why we are here.


Kindest Regards,
Lavinia


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Review from L B (Ex Family Member) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Kirkley Manor on several occasions. My ex-husband is a patient in the home and I am much impressed by the care and kindness of the staff. The constant attention given makes them feel loved and wanted, and prevents them from feeling lonely.
The covid precautions are perfect for visitors
and patients, so a big thank you to you all.

Reply from Lavinia Carauleanu, Acting Home Manager at Kirkley Manor

We're so grateful for your appreciation, indeed the staff are emphatic and carrying and I'm proud to be part of this team. I will pass this feedback to our staff and I'm happy that you feel that your ex-husband is looked after. Kirkley team wishes you a Happy Christmas.


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Review from Des K (Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt superb. The support I have received is amzing. They have treated me with respect and dignity.

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Review from Alan S (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely helpful, understanding and a good sense of humour.

Reply from Sue McBroom, Home Manager at Kirkley Manor

Thank you very much for your review. We really appreciate your feedback.


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Review from Christine D (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, Kirkley is ok. Mostly the staff are amazing but under so much pressure due to lack of colleagues. The food and cleanliness are satisfactory. The Kingswood staff, nurses and receptionist give 110% and look after mum well. More staff needed and they desperately need some new wheelchairs.

Reply from Sue McBroom, Home Manager at Kirkley Manor

Thank you for your valued feedback, our staff do an amazing job. We now have some new wheelchairs to be utilised by families. We are always looking at staffing. We use a dependency tool that currently shows we are staffed appropriately and we are sorry your perception is different.


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Review from Edward M (Husband of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience while visiting my wife has been very good and the staff have been very helpful and kind.

Reply from Sue McBroom, Home Manager at Kirkley Manor

Thank you very much for your review we appreciate your feedback.


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Review from Fiona W (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lost part of his leg due to amputation. He is quite set in his ways and he can be quite stubborn at times. The staff are now used to my dad and they always manage to look after him and his needs, always with a smile on their faces. They are so compassionate and kind - nothing is too much
trouble for them. A massive thank you to you all, as I know what pressure you are under.

Reply from Sue McBroom, Home Manager at Kirkley Manor

Thank you very much for your positive review. It is a pleasure to care for him.


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Review from Pat L (Wife of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last four months of his life at Kirkley. The staff gave him the best care, they were incredibly kind and considerate towards him, and us, his family. Nothing was too much trouble and most of all, the staff gave him time, to chat, to sort out his phone, his beard trimmer and TV.
At the end of his life this week, the staff were impressive, allowing my husband dignity in death and showing us understanding and compassion. We can't thank all the staff enough for his end of life care: he was content and it showed. A huge thank you.

Reply from Sue McBroom, Home Manager at Kirkley Manor

Thank you for taking the time to write this review. The team from Kirkley Manor really appreciate your feedback.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Kirkley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Kirkley Manor is calculated as follows: ( (231 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkley Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Gener

Gener Tayhopon

Job Title: Home Manager

Joined: 2024

I joined Kirkley Manor in January 2024 and have effectively established professional ties with both internal and external multidisciplinary teams. With a career in Health and Social Care spanning back to 2006, I rose through various roles, including Home Management and Peripatetic Management, developing extensive experience in nursing home management and operations.


My move from Shropshire to Lowestoft was motivated by Kirkley Manor's welcoming atmosphere and Lowestoft's historical charm.


Despite the demands of my role, I find rejuvenation in my hobbies of travel and Xbox gaming, bolstering my resilience in facing the challenges of Home Management.


Ashly

Ashly Joseph

Job Title: Deputy Manager

With over 15 years of nursing experience, I bring a wealth of knowledge and dedication to my role as Deputy Manager at Kirkley Manor Care Home. After completing my nursing education in India in 2006, I moved to the UK in 2008, where I had the opportunity to work in both care homes and acute hospital settings. I joined Kirkley Manor in May 2024 as a registered nurse, embracing my commitment to high-quality care and leadership. My passion lies in advocating for vulnerable individuals and fostering a supportive, compassionate environment, which has been instrumental in my advancement to Deputy Manager. Known for my strong clinical skills, compassionate care, and team-building abilities, I strive to create a thriving environment where both residents and staff feel supported and valued.


Outside of work, I cherish spending time with my family and friends. Sharing special moments with my husband and children keeps me grounded and inspired in my mission to deliver exceptional care at Kirkley Manor.


Julia

Julia Keeble

Job Title: Hospitality Manager

I started my journey at a Catering college, training at a 5-star hotel in Bath, followed by management roles with Country Club Hotels/Whitbread. Working with people and food has always been my passion. I even had my own Food Store, supporting local food producers and Adnams Brewery.


Before joining the Kirkley Manor Team, I worked as an Operations Manager at Hotel Folk. In my current role, I proactively support the Activities, Housekeeping, and Catering Team, who are all a brilliant set of staff.


Outside of work, I enjoy walking on the beach and reading.


Deborah

Deborah Harvey

Job Title: Administrator

I earned my Bachelor's in Education, Social Inclusion, and Special Needs in 2015 and began my career in care in 2016. After a break to be a stay-at-home mom, I returned to learning disability services in 2021. I joined Kirkley Manor as a Support Worker in January 2022, was promoted to Senior Support Worker/Team Leader in November 2022, and completed a Level 3 NVQ in Lead Adult Care Work. In June 2024, I stepped in as Home Administrator while the previous administrator is on maternity leave. Outside of work, I enjoy reading, building LEGO creations, and spending time with my family.


Matt

Matt Dale

Job Title: Head Chef

Starting my journey as a commis chef in the hospitality sector, I steadily rose through the ranks of the kitchen brigade, leading to my current role as the home's Head Chef. My keen interest in hydration and nutrition proves invaluable in maintaining residents' optimal health, leading me to actively participate in Kirkley Manor's nutritional forum.


Beyond my culinary expertise, I thrive on engaging with residents, fostering a sense of belonging with the meals served. My comfort in running the kitchen is matched only by my contentment in the care sector, relishing the homely atmosphere at Kirkley Manor.


Outside of work, my passion extends to being a dedicated season ticket holder for Ipswich Town, alongside my commitment to my family.