Kirkley Manor

3 Kirkley Park Road, Lowestoft NR33 0LQ
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9.9 76 Reviews
  • Kirkley Manor, Lowestoft
Kirkley Manor is a nursing home by the sea, registered with the Care Quality Commission to treat complex care needs, which only qualified Nurses are allowed to provide. They employ their own team of fully trained and qualified nurses and carers, and never use agency staff. You can rest assured that they will meet your relative’s needs, whether it be a serious illness, physical disability, dementia, nursing care, or caring for them in the last stages of their life.

The home also has a full activities program delivered by dedicated trained staff and aims to have something for everyone. Whatever their level of ability, residents are supported to keep active in body and mind through enjoyable and stimulating beneficial pastimes, either individually or with others.

They are developing person-centred care practice. This means they focus on the person, not only their need. They listen and get to know each person's strengths, qualities, likes, dislikes, and their sense of humour, and as they and family members help them to understand their life story, you can be confident they will be supported to exercise as much choice and control over their life as possible.

They believe everyone is a unique individual, with unique talents, and that everyone deserves the same opportunity to live life to the full, so they don’t treat people differently based on their condition, especially dementia. You can be assured that your loved one will not be excluded, but rather supported to integrate and be involved with others in the life of the home.

They know that food and meals are important, so they employ fully trained in-house chefs who use fresh ingredients to produce a varied menu of home-cooked classic dishes, and from different cuisines, cooked and presented to meet individual dietary and nutritional needs.
You can relax knowing that your family member will safely enjoy tasty, attractive and nutritious meals.

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Care Provided by Kirkley Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 71 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gener Tayhopon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Kirkley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact Kirkley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kirkley Manor Reviews (76)

Total of 76, showing 41-60
9.9

Kirkley Manor has a Review Score of 9.9 (9.895) out of 10, based on 22 reviews in the last 2 years. Over all time Kirkley Manor has 76 reviews.

Overall Experience

  • 54
  • 19
  • 3
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Date Published

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54

Review from Lynn (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Mum's care at this home.
Safe and caring.
Staff are very good.
Mum's dementia is dealt with dignity.
Friendly, approachable staff.

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Review from J M (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came in for end of life after a major stroke, unable to do anything. She is not eating solids, doing activities, feeding herself and is happy. Staff are friendly, attentive to Mum's needs, provide numerous activities and stimulation. She has thrived in the home and I am very pleased with all aspects.

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Review from Peter T (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friend of a resident for four years. As her daughter and brother only visit her on rare occasions so as she was transferred for respite purposes in December and is now going to become a resident, will continue as a friend to do so and am very happy with the standard of care your staff provide.

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Review from Ian (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Kirkley Manor since August 2019. Everyone cares for my father very well. The lady at front reception is so very helpful. The main problem is the food is not very good at all. We do not have to worry about my dad at all.

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Review from S S (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kirkley Manor does not have kerb appeal but it's what happens inside that's important. All the staff make you feel welcome and are willing to find the right person to speak to you if you have a problem they can't help you with. As well as care needs, carers make time to talk to all the residents as
individuals and know their interests. Nursing staff are available if you need to talk to them, as is the management. Activities have a new programme. To keep families and residents up to date about what is happening, regular meetings are held with the manager.

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Review from D S (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is now bedridden and not involved in activities so I not able to comment. The staff are caring and considerate and the cleanliness has improved during the last twelve months. Whilst it is understandable, Mum's personal hygiene standard seems to have dropped since she has become bedridden.

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Review from Gill B (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted at the way my mum's life has changed most of all. She looks much better and she seems calmer and if it's possible, happier. Thanks to all the staff who have made this happen - she is not just left in her room. She looks very comfortable in the lovely, comfortable chair that has been put
in her room.

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Review from Sandra (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Kirkley Manor for 2 1/2 years. She has never been happier, she is receiving the best care she possibly could. I have peace of mind knowing she is in safe hands.

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Review from Ernie S (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since my wife was admitted to Kirkley Manor in November 2018, she has been treated with respect and kindness by all the staff that have come into contact with her. Something that is most important, she has been treated with dignity.

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Review from Tracy C (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the standard of care provided at Kirkley Manor and cannot recommend it highly enough. The home is very clean and has a friendly atmosphere. The care and attention given by the staff are second to none and nothing is ever too much trouble.

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Review from Debbie C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and staff are brilliant but seem to me don't have enough time to do everything.

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Review from C B (Husband of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife receives from the staff at Kirkley Manor is brilliant. All staff have time to spend with her and will always listen if I have any questions. I can not fault them in any way. The management will always help also.

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Review from Shaun C (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived here for 15 months and has settled well. The staff are all friendly, helpful and attentive to dad's needs and are equally welcoming to visitors. As I write this on Thursday dad has already participated in games afternoon on Monday, a visit from local school children on Tuesday and a local
singer on Wednesday. I would, and indeed have recommended Kirkley Manor to friends who have parents in similar situations.

Reply from Nick Secker, Home Manager at Kirkley Manor

Thank you for your kind words and positive review. As a team, we are always striving to improve, both by learning from what we do well and also areas we can improve. Your feedback helps us to do this. It is our privilege to continue to support your Dad in every way we can.


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Review from Ian M (Son of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Kirkley Manor for 6 weeks now. We were worried at first about the care he was going to get, but everything has been fantastic. Dad is able to get up and go to the lounges and join in the activities there. All the staff are first class and will do anything for him and us as a family.

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Review from Lee P (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over 3 years.
I have found the care and attention very good.
A friendly environment.

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Review from Phyllis C (Friend of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly caring place. All the staff are wonderful. Very welcoming.

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Review from Stanley O (Son of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is run with compassion, professionalism and dedication. My mother is always their first priority as I am sure all the residents are. The staff are always on hand to answer any concerns as is the management.
My mum has stayed at four other care homes as I recall and not one of these can
compare with Kirkley Manor and last but not least I would like to thank you for looking after my mother.

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Review from J R (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good welcome at reception when I arrive. Clean and tidy everywhere. All staff and management friendly. The residents are well looked after. Mum has settled in very well. The chef asked for mum's preferences and has obliged. Entertainment staff very good and mum enjoys the regular singer on
a Wednesday very much. A great improvement in mum since she moved to Kirkley Manor just over 2 years ago.

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Review from David L (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run home, very caring staff. Very clean. Residents seem happy and content.

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Review from Kevin B (Brother of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for four months. The care he has had has been excellent, staff are very friendly and helpful.


The management are always willing to chat and deal with any worries we may have.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Kirkley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Kirkley Manor is calculated as follows: ( (231 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkley Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Gener

Gener Tayhopon

Job Title: Home Manager

Joined: 2024

I joined Kirkley Manor in January 2024 and have effectively established professional ties with both internal and external multidisciplinary teams. With a career in Health and Social Care spanning back to 2006, I rose through various roles, including Home Management and Peripatetic Management, developing extensive experience in nursing home management and operations.


My move from Shropshire to Lowestoft was motivated by Kirkley Manor's welcoming atmosphere and Lowestoft's historical charm.


Despite the demands of my role, I find rejuvenation in my hobbies of travel and Xbox gaming, bolstering my resilience in facing the challenges of Home Management.


Ashly

Ashly Joseph

Job Title: Deputy Manager

With over 15 years of nursing experience, I bring a wealth of knowledge and dedication to my role as Deputy Manager at Kirkley Manor Care Home. After completing my nursing education in India in 2006, I moved to the UK in 2008, where I had the opportunity to work in both care homes and acute hospital settings. I joined Kirkley Manor in May 2024 as a registered nurse, embracing my commitment to high-quality care and leadership. My passion lies in advocating for vulnerable individuals and fostering a supportive, compassionate environment, which has been instrumental in my advancement to Deputy Manager. Known for my strong clinical skills, compassionate care, and team-building abilities, I strive to create a thriving environment where both residents and staff feel supported and valued.


Outside of work, I cherish spending time with my family and friends. Sharing special moments with my husband and children keeps me grounded and inspired in my mission to deliver exceptional care at Kirkley Manor.


Julia

Julia Keeble

Job Title: Hospitality Manager

I started my journey at a Catering college, training at a 5-star hotel in Bath, followed by management roles with Country Club Hotels/Whitbread. Working with people and food has always been my passion. I even had my own Food Store, supporting local food producers and Adnams Brewery.


Before joining the Kirkley Manor Team, I worked as an Operations Manager at Hotel Folk. In my current role, I proactively support the Activities, Housekeeping, and Catering Team, who are all a brilliant set of staff.


Outside of work, I enjoy walking on the beach and reading.


Deborah

Deborah Harvey

Job Title: Administrator

I earned my Bachelor's in Education, Social Inclusion, and Special Needs in 2015 and began my career in care in 2016. After a break to be a stay-at-home mom, I returned to learning disability services in 2021. I joined Kirkley Manor as a Support Worker in January 2022, was promoted to Senior Support Worker/Team Leader in November 2022, and completed a Level 3 NVQ in Lead Adult Care Work. In June 2024, I stepped in as Home Administrator while the previous administrator is on maternity leave. Outside of work, I enjoy reading, building LEGO creations, and spending time with my family.


Matt

Matt Dale

Job Title: Head Chef

Starting my journey as a commis chef in the hospitality sector, I steadily rose through the ranks of the kitchen brigade, leading to my current role as the home's Head Chef. My keen interest in hydration and nutrition proves invaluable in maintaining residents' optimal health, leading me to actively participate in Kirkley Manor's nutritional forum.


Beyond my culinary expertise, I thrive on engaging with residents, fostering a sense of belonging with the meals served. My comfort in running the kitchen is matched only by my contentment in the care sector, relishing the homely atmosphere at Kirkley Manor.


Outside of work, my passion extends to being a dedicated season ticket holder for Ipswich Town, alongside my commitment to my family.