Kirkley Manor has a Review Score of 9.9 (9.895) out of 10, based on 22 reviews in the last 2 years. Over all time Kirkley Manor has 76 reviews.
Review from John N (Husband of Resident) published on 23 May 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
My son was very impressed with his discussion with
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Husband of Resident) published on 22 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Resident) assisted by family/friend published on 22 May 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Wife of Resident) published on 18 April 2018
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean W (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine B (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trevor W (Son of Resident) published on 18 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marion F (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann D (Friend of Resident) published on 11 April 2018
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tina R (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann P (Relative of Resident) published on 30 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Should anything be unsatisfactory (which it isn't) I feel that my comments would be welcome, either at one of the regular "residents and relatives" meetings or in a separate meeting.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Power of Attorney of Resident) published on 30 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John A (Son of Resident) published on 19 January 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian J (Husband of Resident) published on 9 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne C (Daughter of Resident) published on 28 December 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.895) out of 10 for Kirkley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Kirkley Manor is calculated as follows: ( (231 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kirkley Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
I joined Kirkley Manor in January 2024 and have effectively established professional ties with both internal and external multidisciplinary teams. With a career in Health and Social Care spanning back to 2006, I rose through various roles, including Home Management and Peripatetic Management, developing extensive experience in nursing home management and operations.
My move from Shropshire to Lowestoft was motivated by Kirkley Manor's welcoming atmosphere and Lowestoft's historical charm.
Despite the demands of my role, I find rejuvenation in my hobbies of travel and Xbox gaming, bolstering my resilience in facing the challenges of Home Management.
Job Title: Deputy Manager
With over 15 years of nursing experience, I bring a wealth of knowledge and dedication to my role as Deputy Manager at Kirkley Manor Care Home. After completing my nursing education in India in 2006, I moved to the UK in 2008, where I had the opportunity to work in both care homes and acute hospital settings. I joined Kirkley Manor in May 2024 as a registered nurse, embracing my commitment to high-quality care and leadership. My passion lies in advocating for vulnerable individuals and fostering a supportive, compassionate environment, which has been instrumental in my advancement to Deputy Manager. Known for my strong clinical skills, compassionate care, and team-building abilities, I strive to create a thriving environment where both residents and staff feel supported and valued.
Outside of work, I cherish spending time with my family and friends. Sharing special moments with my husband and children keeps me grounded and inspired in my mission to deliver exceptional care at Kirkley Manor.
Job Title: Hospitality Manager
I started my journey at a Catering college, training at a 5-star hotel in Bath, followed by management roles with Country Club Hotels/Whitbread. Working with people and food has always been my passion. I even had my own Food Store, supporting local food producers and Adnams Brewery.
Before joining the Kirkley Manor Team, I worked as an Operations Manager at Hotel Folk. In my current role, I proactively support the Activities, Housekeeping, and Catering Team, who are all a brilliant set of staff.
Outside of work, I enjoy walking on the beach and reading.
Job Title: Administrator
I earned my Bachelor's in Education, Social Inclusion, and Special Needs in 2015 and began my career in care in 2016. After a break to be a stay-at-home mom, I returned to learning disability services in 2021. I joined Kirkley Manor as a Support Worker in January 2022, was promoted to Senior Support Worker/Team Leader in November 2022, and completed a Level 3 NVQ in Lead Adult Care Work. In June 2024, I stepped in as Home Administrator while the previous administrator is on maternity leave. Outside of work, I enjoy reading, building LEGO creations, and spending time with my family.
Job Title: Head Chef
Starting my journey as a commis chef in the hospitality sector, I steadily rose through the ranks of the kitchen brigade, leading to my current role as the home's Head Chef. My keen interest in hydration and nutrition proves invaluable in maintaining residents' optimal health, leading me to actively participate in Kirkley Manor's nutritional forum.
Beyond my culinary expertise, I thrive on engaging with residents, fostering a sense of belonging with the meals served. My comfort in running the kitchen is matched only by my contentment in the care sector, relishing the homely atmosphere at Kirkley Manor.
Outside of work, my passion extends to being a dedicated season ticket holder for Ipswich Town, alongside my commitment to my family.
