Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
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9.9 122 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.

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Care Provided by Kingfisher House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alastair Rayner (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfisher House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingfisher House Care Home Reviews (122)

Total of 122, showing 1-20
9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 69 reviews in the last 2 years. Over all time Kingfisher House Care Home has 122 reviews.

Overall Experience

  • 85
  • 31
  • 3
  • 0
  • 3

Date Published

122
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69
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Review from G H (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resdent for 5+ years and this is testament to the excellent care, support and entertainment provided by the whole team at Kingfisher.

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Review from Michael M (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has received excellent care since moving to Kingfisher House. The staff are friendly and attentive and tend to his every need, which is evident in how happy he is. A varied range of activities keep him engaged, led by an excellent activities co-ordinator. Communications from the home is excellent
and the manager leads his team well. Overall we are more than happy with the care experience.

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Review from Cathy E (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my mum received at Kingfisher House. I feel cared for too and don't even live here! Always a smile to greet me when I arrive to see my mum. Nothing too much trouble. The entertainment on offer is fantastic as the staff are. Everyone treated as individual as they are. The
freshly cooked food I cannot fault either. Thank you everyone - words are not enough.

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Review from G R (Son of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Claire Cole, Marketing Assistant at Kingfisher House Care Home

Thank you for your review, we're very pleased to hear it!


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Review from T S (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond in providing care and support to Mother. The facilities are generally in good order and kept clean and tidy. The activities programme is excellent.

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Review from S S (Daughter-in-law of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been a resident here for over 2 years.
The care here is wonderful. Very caring staff and great entertainment for residents. Very impressed that many staff have been here a long time. Shows they like working here. The food is plentiful and liked by residents.

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Review from T Y (Son-in-law of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingfisher's are excellent, with residents and family members. The activities are well received and residents are made to feel and enjoy a family atmosphere. The improvement in my Mother-in-law well being is totally outstanding since coming to Kingfisher.

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Review from P Y (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very well looked after. She settled in well and has received positive input from all the staff. As a family member, I am always made to feel welcome.

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Review from M G (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do what they can to keep residents happy.

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Review from D B (Wife of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home regularly and am very pleased with all the activities everyone seems to really enjoy all of them.

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Review from Nicola C (Granddaughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandad loves his new home. All the care staff have made him feel so welcomed, cared for, and part of a family! The activity team are outstanding there's always something for the residents to do you can tell there is so much thought and planning around this my Grandad loves going to the daily activities
and getting involved! Would recommend this place to anyone!

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Review from J H (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, they all say hello and make you very welcome.
They seem to have time for my Mother which gives me peace of mind.
Mum seems to enjoy the activities and seems quite settled.

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Review from R M (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, all things are good. The staff are friendly.

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Review from B H (Daughter-in-law of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very friendly and helpful, always on hand and approachable.
Lots for residents to take part in every day.
Very happy with the home and my Mother-in-laws care.

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Review from B W (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spiller and Kingfisher have been so attentive to Mum's needs, that they settled her into a new area and so comfortable. The team are amazing at feeding, dressing, medical needs, and cleaning her.
I do hope she continues to have this relaxed atmosphere with all the social interactions she is getting
now. It is so good for us as a family to know she is not alone and so well looked after.

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Review from E H (Friend of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend once a week and I'm always impressed with the staff and their commitment to the residents at the home. They go above and beyond with the care they provide. The home is always a friendly environment, very welcoming, and full of positive attitudes. In all a very high standard care home.

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Review from K B (Daughter-in-law of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable activities for the residents - my Father-in-law is settling in and now enjoys more social time than before.
Compassionate carers and great attention is given to his comfort.
Thank you for everything you do!

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Review from S B (Son of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring! Nothing is too much trouble, lovely care home!

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Review from J B (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting since February and find the staff pleasant and helpful. I do a bit of gardening (volunteer) and everyone is so appreciative which is so once.

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Review from S T (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my mother is having the best experience she can at Kingfisher House Care Home in particular I think the carers are very caring and treat her very well and there are regular activities for her to take part in.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 69 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Kingfisher House Care Home is calculated as follows: ( (718 Excellents x 5) + (95 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 827 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 69 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 69 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket

Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”


Frequently Asked Questions about Kingfisher House Care Home

What types of Care is Kingfisher House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingfisher House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kingfisher House Care Home have?

There are 83 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Kingfisher House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfisher House Care Home to the centre of Newmarket?

0.5 mile(s) as the crow flies, distance by road may be significantly further.