Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
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9.9 122 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.

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Care Provided by Kingfisher House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alastair Rayner (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfisher House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingfisher House Care Home Reviews (122)

Total of 122, showing 21-40
9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 69 reviews in the last 2 years. Over all time Kingfisher House Care Home has 122 reviews.

Overall Experience

  • 85
  • 31
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  • 3

Date Published

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Review from T B (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, Dad is very happy here. Lots of activities and staff are very caring.

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Review from Sally R (Daughter-in-law of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care has been excellent. The staff are very caring. Mum loves the food.

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Review from Paul R (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Kingfisher House Mother is looked after so well. She is kept very comfortable. All the staff know her and her ways. Warm and kindness is everywhere.

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Review from Sharon M (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy my dad is here. They are great with Dad and all the residents.

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Review from E D (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for residents at Kingfisher House Care Home is outstanding, the staff really care about the people in their care and are sensitive to their needs. Residents are treated with dignity and staff try to cater to their wishes as far as possible. Activities for residents are provided and there is
a varied programme of events. The care home is kept clean and a varied diet is supplied to residents. My Mum has been at Kingfisher House for two years and she couldn't have been looked after better. Five out of five stars.

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Review from S K (Friend of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to see my friend several times. And I have enjoyed my time with her.

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Review from Robert M (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother receives. Excellent staff.

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Review from John S (Brother of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are excellent, friendly and caring.

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Review from Sarah R (Daughter-in-law of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. The care is excellent.

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Review from E S (Granddaughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Kingfisher House are absolutely amazing, from building a rapport with the tenants to organising games, parties and activities, they really couldn't do more to make everyone comfortable and welcome. The common areas are inviting and busy at all times of the week and there is always something
engaging going on. We're so happy and appreciate how our grandma is being looked after.

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Review from K S (Granddaughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher House is always such a happy, caring place. All the staff always greet with smiles. The home is always clean and tidy. The events are always in full swing and it is great to see all the residents being so well looked after and included in the fun! Thank you for taking such good care of my
grandma.

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Review from C S (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to KingFisher House Care Home in October 2023. I have been very impressed with the care and the management of the home. The staff are really lovely and treat my mum with care and patience as she sometimes gets anxious. She knows all the staff by name and enjoys the activities and events.
We are always kept informed of any health issues and she receives medical attention straight away if needed. This is a lovely care home and well-staffed with kind, passionate people. They are always helpful in any issues and supportive to the relatives too. Mum is always clean and well looked after. I am more than happy with the care my mum receives. She enjoys all the events and loves the entertainment and games.

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Review from Jane S (Daughter-in-law of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher House is a truly lovely home. The staff go above and beyond their duties to care for my mother-in-law. The entertainment is amazing. Nothing is too much trouble. The food looks delightful. My mother-in-law is very happy, and that's all we could wish for. Thank you, and well done everyone.

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Review from James S (Grandson of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher provides great care and activities for all the residents to keep them occupied throughout the day.

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Review from Andrew H (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These staff here are wonderful, very kind, and always smiling.
An absolutely fantastic, wonderful team and I am very happy my mum is here at Kingfisher...

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Review from Carol H (Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a very sad woman when I came to this wonderful care home, the carers give me so much attention and care, always have time for me and I am able to laugh again which I thought I would never do again. I am looking forward to my stay here as it gets better and better every day.

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Review from C L (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and enjoying her new life, she loves taking part in all the arranged events and we are extremely happy with her care.

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Review from Veronica P (Partner of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is a very happy resident for 2 years and has been well looked after by the staff are very caring and attentive!

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Review from Ann P (Partner of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has settled so well. I am very pleased with everything that has happened since he has been here. I am able to visit my partner now, not his carer. The activities have been super for him and pleased I can join in too.

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Review from B R (Sister of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care Dad receives plus the activities she attends.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 69 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Kingfisher House Care Home is calculated as follows: ( (718 Excellents x 5) + (95 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 827 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 69 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 69 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket

Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”