Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
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9.9 122 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.

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Care Provided by Kingfisher House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alastair Rayner (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfisher House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingfisher House Care Home Reviews (122)

Total of 122, showing 61-80
9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 69 reviews in the last 2 years. Over all time Kingfisher House Care Home has 122 reviews.

Overall Experience

  • 85
  • 31
  • 3
  • 0
  • 3

Date Published

122
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Review from Robert S (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Kingfisher House excellent with the care of my mum who has dementia. The effort two staff members in particular put in to include as many as possible in activities is unbelievable. Nothing but huge gratitude to them and the rest of the staff for doing so much to care for and occupy
my mum and the other residents.

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Review from J P (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has improved tremendously in the past few months. All staff try really hard to care for and support the residents. The activities provided are regular and varied and have made a big difference to my mum's well-being.
The whole building and the grounds need money spending on them as they are
looking tired and outdated.

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Review from J T (Daughter-in-law of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly hard-working and pleasant to my father-in-law when we visit. You are welcome and it is a lovely atmosphere.

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Review from K D (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have worked so hard to help mum get back out of bed following a hospital admission 2 months ago. Their sensitive care and contact attention means she is finally well enough to sit out of bed. We have been for a 'walk' in the garden, watched the birds and had dinner in the dining room. It's
a start and really cheered Mum up. Thank you.

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Review from L H (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is thriving and well looked after since his arrival. All staff are polite and caring and Dad gets on well with them all.
Staff are approachable and able to answer questions or direct me to the person I needed to speak to.

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Review from A T (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff who couldn't do more.

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Review from Janed R (Wife of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are pleased with how my husband is cared for.
I would just say that the bathroom in his room is looking tired and has a few age problems, which makes it hard for the cleaning staff to give the outcome that they would like, I am sure.

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Review from J S (Son of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in residential care for nearly 1 year. The staff are always friendly and helpful, taking time to talk to us and explain the care they are giving. My mother-in-law has dementia, but she feels safe and seems very content and happy.

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Review from S K (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home seems to have improved. Staff seem to be happier, activities seem to be more consistent and the general atmosphere seems more positive.

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Review from David G (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having arranged care for my father, I was concerned about how he would be when it came to his admission. However, the welcome he received was fantastic. The staff knew his name and made him feel really special. There was even a welcome card in his room. Once in, lovely checks were made and recorded.
The highly professional way that the home is run has been a huge relief to our family. We know he is taken well care of, is safe and treated extremely well. Thank you, team!

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Review from Victoria B (Granddaughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is looked after with such dignity and care by all staff.

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Review from Beverley S (Daughter-in-law of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Food inedible at times (potatoes uncooked). Seems to be no permanent cook - therefore anybody including maintenance staff prepares food! The community lounge floor is filthy, you stick to the floor when you walk in. Because of language barriers with some of the foreign staff, they come across very rude
and brash. Staff are very reluctant to help with anything they deem not to be their job. When visiting you can wait an age for anyone to answer the door. A very poor and badly run establishment.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Beverley, for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager in the first instance? Thank you, we look forward to hearing from you.


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Review from S T (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is mostly content but does complain about her call button not being responded to, especially in the afternoons.
She does feel a shower/hair wash shouldn't have to be fought for.
Ma has lots of positive comments regarding the permanent carers, but the agency carers can be dreadful - not knowing
how to wash her, or with what - hair conditioner by one!
Ma does like to go to lunch now, but often doesn't as she hates to be plonked in the sitting room for hours afterwards!

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you for your comments about Kingfisher House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We take all comments seriously and see them as an opportunity to improve the services we provide, so please be assured that your concerns will be shared with the rest of the team. Our home manager will be in touch in due course to discuss these matters further. Thank you again.


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Review from Angela P (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the care staff are very good and interact with the residents, but others make no effort whatsoever.
Booking appointments to visit or video call is extremely difficult as no one answers the phone. When visiting, getting staff to answer the door can often take in excess of 15 minutes. More activities
are needed and trips. Residents don't get much opportunity to get out.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Angela, for your comments about Kingfisher House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. Since your review, our home administrator has been in touch to explain our video call and visiting procedure, so we hope that this has made things easier. However, please reach out to us directly if you need further assistance. All our units have been provided with their own mobile phones and this enables relatives to contact units directly at all times. We have sent an email to all next of kin advising them of these mobile numbers; but again, please reach out if you need further clarification. Thank you again.


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Review from Stanley P (Husband of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff are very friendly and helpful, and full of compassion for their patients.

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Review from Lawrence I (Husband of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

A few days ago I gave the acting manager a list of the clothes I brought into the care home for my wife to wear. My wife had previously informed me that her clothes had disappeared and that she was now having to wear other people's clothes.
This morning I rang Kingfisher at 9:30 am. Eventually, after
making at least 6 calls I eventually spoke to someone in the managers' office. I told them I wished to make an appointment to see my wife on Sunday having been informed that lockdown finished on Friday. I was informed that lockdown is still in force. This care home is an utter shambles!
My wife suffers from dementia but is able to communicate with me satisfactorily.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Lawrence, for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from Olive P (Wife of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for excellently. He is treated with dignity at all times. All carers in both Spiller down and Spiller up are all very caring. My husband has been in Spiller unit for 18 months.

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Review from S T (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother looks very well, clean, and mostly happy with her lot.
Ma does complain (not in her character) about some of the carers being abrupt and not very friendly. Sunday night mother wanted to go to the loo, the carer refused to take her saying to use the "pad" but bound her so tightly, laughed
and said you won't be able to do a pee nor number 2, Ma was so uncomfortable and upset. The call button is often not given to her, very wrong. Call buttons can go unanswered for an hour plus.

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Review from N W (Son-in-law of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and attentive staff. Excellent communication with relatives. Very clean and the food looks tasty.

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Review from S W (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the system for Covid controls. Staff are happy and supportive to all residents.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 69 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Kingfisher House Care Home is calculated as follows: ( (718 Excellents x 5) + (95 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 827 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 69 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 69 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket

Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”