Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
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9.9 122 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.

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Care Provided by Kingfisher House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alastair Rayner (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfisher House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingfisher House Care Home Reviews (122)

Total of 122, showing 81-100
9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 69 reviews in the last 2 years. Over all time Kingfisher House Care Home has 122 reviews.

Overall Experience

  • 85
  • 31
  • 3
  • 0
  • 3

Date Published

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Review from Alison M (Friend of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I have seen on my short visit to my friend - I have always found the staff helpful and kind. My friend seems happy and well cared for. I can't rate food, safety or value for money as I have no knowledge of these matters.

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Review from Andy T (Friend of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home and friendly professional staff.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Andy, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from S M (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been approachable, friendly and casing. My mum has said she is happy at Kingfisher and grateful for the support they have given her. It has been a great comfort to me to know that as my mums needs here change that the staff have dealt with this sensible and with compassion.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Vanessa D (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well cared for. The food looks good, and communication is excellent.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Vanessa, for letting us know how we are doing at Kingfisher House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from M Q (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult for me to write a proper review as this is only the 2nd time I have been inside the building and her room properly and then, only for a short time because of COVID restrictions, but so far everything has been good. My mum is clean and tidy, her room is clean, all staff I have spoken
to so far have been very helpful, one member of staff, in particular, has been most helpful answering my questions in this difficult time. On the whole, the care home is run very well.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Kingfisher House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Loraine C (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first visit after 7-months; I was very anxious to see Mum. The staff were exceptionally understanding and very supportive of me. I was very happy to see Mum was very well cared for and comfortable. I cannot praise the staff highly enough. Her room was very clean. Mum looked lovely, clean
and well dressed. Would like to say a huge thank you to all staff for all you are doing to take care of my precious Mum.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Loraine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from D F (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been in the Kingfisher care home for 18 months and has been extremely happy. The staff have been excellent and the food and facilities have been very good.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you for letting us know how we are doing at Kingfisher House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Colin G (Friend of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very pleased with the way my friend is being cared for.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Colin, for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.


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Review from Robin B (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher House's management and staff have been just wonderful. My mother suffered dementia in her final days and the staff were absolutely brilliant. I thank them all for the patience - the care, the humour and honesty. They kept our family informed. I just cannot thank them enough and wish them
all the very best going forward.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Kingfisher House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Michael H (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher House was the first nursing home that I approached to place my ailing mother, who had inoperable cancer and was unable to live independently even with carers. Sadly, she died fewer than six weeks after entering, but my debt to the staff - from the wonderful manager and administrator through
to the magnificent nurses and carers - is immeasurable. These marvellous people were unremittingly kind, intelligent, generous with their time and always cheerful. I'm culturally suspicious of any private-sector health organisation, but this was a most heartening experience. My mum was a terribly shy and self-conscious woman, but they constantly went out of their way to make her feel welcome, worthy and secure. A couple even shed tears when she passed away, and their concern for me as I attended her to the end will stay with me forever. I know this review sounds gushing, but credit must be given when it's due. I can thus unreservedly recommend the home and should thank its staff from the bottom of my heart.

Reply from Olivia Shields, Marketing Assistant at Kingfisher House Care Home

Thank you, Michael, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Kingfisher House Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her short time at Kingfisher House did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from Peter G (Husband of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home very good but even better now my wife has been moved into the Spillar unit, as she has regular staff all of the time.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Christine W (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy that my mother is in Kingfisher House Care Home. The staff are really helpful, my mummy is doing very well here. She likes the food and she enjoys all the activities.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Christine, for your positive feedback about our home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.


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Review from Margaret W (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and family are very impressed with mum's care. Her carers are always kind and helpful and patient, encouraging her to join in activities. Although very busy carers are always ready to let us know how mum is and what she has been doing.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Margaret, for your comments about your recent experience at Kingfisher House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sandra A (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only thing I have experienced is that the bell/buzzers are not answered very quickly.
I appreciate how busy the staff are but should someone need the toilet, I find older people are unable to control themselves as much and accidents upset them very quickly.
Other than this, excellent service
all around.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Sandra, for your comments about Kingfisher House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from Gwen G (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Recent shortage of staff has led to a lowering of standards and the remaining carers are overworked. They do their best under trying circumstance and my husband likes and trusts them, which is very reassuring for me.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Gwen, for your comments about Kingfisher House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from Sheila M (Friend of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed when I visit Kingfisher.
The staff are always very friendly and pleasant.
The place is always neat and clean and the residents seem happy.
Obviously, some of them would rather not be in a home but are always treated as friends whatever their attitude.
The food always looks
inviting and nourishing.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Sheila, for your comments about your recent experience at Kingfisher House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Alyson S (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care is very good, varies slightly depending on which staff are working.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Alyson, for your comments about your recent experience at Kingfisher House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care.


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Review from S S (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been resident at Kingfisher House I have found the staff to be helpful caring and friendly. They show a lot of patience too!
I must also add that staff take the time to engage with the residents' families too and listen to us which I also think is very important and reassuring.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you for letting us know how we are doing at Kingfisher House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Jean W (Cousin of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always impressed with kind, caring staff.
Very cooperative with relatives.
Does seem to need more staff at weekends. Always a peaceful environment.
I feel at ease no matter what time of day I visit.

Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Jean, for your feedback and for taking the time to share your experience at Kingfisher House Care Home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from B G (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am comfortable, well attended to and find the staff helpful and friendly. My biggest issue is the food which I feel does not offer me much of a choice, portions are often too large and with strange combinations e.g Sprouts with fish and chips.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Kingfisher House Care Home

Thank you for sharing your experience of Kingfisher House Care home. We really appreciate you taking the time to let us know how we are doing and we are happy that your experience has been so positive. We would welcome the opportunity to discuss the wide selection of food available from our extensive menus. We can discuss these options at any time with you. Thanks again for your feedback. Have a wonderful day.


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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 69 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Kingfisher House Care Home is calculated as follows: ( (718 Excellents x 5) + (95 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 827 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 69 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 69 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket

Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”