Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
Submit a Review
9.9 122 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.

Show Kingfisher House Care Home on the Map

Care Provided by Kingfisher House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alastair Rayner (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfisher House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingfisher House Care Home Reviews (122)

Total of 122, showing 101-120
9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 69 reviews in the last 2 years. Over all time Kingfisher House Care Home has 122 reviews.

Overall Experience

  • 85
  • 31
  • 3
  • 0
  • 3

Date Published

122
29
52
69
53

Review from Sally (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff in the dementia unit my father is in are excellent, friendly, caring and respectful they do all they can to ensure residents are happy, comfortable and well cared for. The food is excellent.
The managers are very helpful. A varied activity programme covering all different interests.
Overall
very happy.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Kingfisher House Care Home

Thank you, Sally, for your kind comments about your recent experience at Kingfisher House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elsie C (Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable with everything.
Clean and smelling fresh.
The staff are lovely, helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha C (Granddaughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan is happy at Kingfisher and likes the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fred J (Son of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. One complaint, though, staff very slow to open the main door. I have on occasion had to wait ten minutes or more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dale B (Son of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff friendly and reliable and are very compassionate towards the needs of my mother and father and also they go out of their way to try and help with whatever needs must. Thank you to all staff involved. They do a great job. Well done!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Husband of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in the home since January 2016, when she was very agitated and unsettled. The staff have been good in caring for her, and she is much calmer and more settled, although she still wants to come home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff B (Son of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care has been good. You have done all you can do for Dad and thank you for that!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that mum is looked after well. I come up at all different times and the staff are very helpful. They keep me well informed of any situation. There were problems earlier in the year with regards to the lack of staff and stressed looking staff but that seems to have been sorted out now and there's
a more relaxed feeling there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter G (Son of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother finds most of the carers understanding, kind and very helpful. The odd carer can be a little abrupt but this is probably due to 'time pressures'. Overall the facilities are very good and the cleanliness of the room and public areas very good. My mother finds a lack of choice within the food
and often can't manage with what is offered. However, overall she is happy at Kingfisher and we are pleased with the level of care and attention that is given to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Daughter of Resident) assisted by family/friend published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and assistance is excellent - staff are very good and caring, treated with dignity. Laundry service not considered satisfactory - clothes are laundered okay, but tend to get lost - new skirt and nightdress lost and never found. Washing now done by daughter to avoid loss. Sandwiches often very
sparse with fillings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth K (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for 2 and half years now. Staff always welcoming to visitors at any time and always make the effort to talk to me about my father's condition etc. The place is always clean, bright and nicely decorated, the lounge has nice chairs to sit in. The garden is a great asset.
Staff friendly and treat residents with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris J (Wife of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has on the whole, been well looked after at Kingfisher. The only complaint I've got is the fact he has lost so many of his clothes during his stay and I have been reimbursed with some money but not for all his losses.


Some of the staff are very good and I can find no fault, but there are

one or two who should not be in a caring job, but they are in the minority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring. They make me feel very confident that my dad is well cared for and that he is happy. The staff are also really kind and helpful to me and our family, especially to my children (12 and 14-year-old boys) who come to visit. I am happy to knowing that my dad is safe and
happy now and we can no longer keep him at home with us. I have recommended the home to people I know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good care home, with staff that are caring and work in difficult situations at times. Residents have a variety of entertainment that they seem to enjoy. Could possibly have more outside entertainers come in per month. Meals are well balanced, healthy and very good. I have asked the manager about changing
the carpet repeatably over the last 6-8 months as it smells strongly, but this hasn't happened so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Wife of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the people are very kind at Kingfisher House and always do their best to meet the resident's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Greg J (Friend of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my friend is being looked after very well, he does not complain about the service or care.
He gets everything he needs and the staff are friendly, relaxing and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is looked after very well, she is well fed. We wish she was able to move out of bed more regularly. Initially, it appeared there were more carers and they had time to talk more with us, it is not so easy to speak to with them today.
Overall it is a good service, we just wish the carers had
more time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon B (Husband of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The placing of my wife was the best possible outcome. I had looked after my wife since 2009 following her stroke. I had an accident at work before I retired and have a broken back, for which there is no treatment.
With the back injury, I was at the end of my tether after 7 years and near to having
a breakdown. So with my wife coming to Kingfisher relieved all the stress and also having my wife being looked after at Kingfisher in such a wonderful way.
Her care at times can be difficult, but I know it has been second to none.
I think all the staff love her and are wonderful. I cannot speak highly enough about Kingfisher. I know my wife is being cared for in a way that I could not.
Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul T (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Since the appointment of the care manager, the care home has rapidly gone downhill.
The staff are despondent and unhappy in their work, which inevitably impacts on the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David F (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have completed this on behalf of my father who is unable to write legibly.
My father is settled and reasonably happy. He likes his carers and enjoys the activities organised with the other residents.
He needs help, which is given with daily things. Nursing care is always available when needed
and his room is clean and warm.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 69 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Kingfisher House Care Home is calculated as follows: ( (718 Excellents x 5) + (95 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 827 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 69 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 69 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket

Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”