Lound Hall

Jay Lane, Lound, Lowestoft NR32 5LH
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9.8 37 Reviews
  • Lound Hall, Lowestoft
Lound Hall Nursing Home in Lound, Suffolk is an award-winning care home offering long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.

The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.

Set in 3 acres of countryside, the nursing home's management believes that the body and the mind are very closely linked and that keeping the body active, even for those who are perhaps less mobile than they once were, can also do wonders for their state of mind.

The home's activities co-ordinator organises events to stimulate both body and mind including live music and dancing, bingo, quizzes, card games, arts and crafts, day trips out, reminiscence therapy, aerobic exercise to music and visits from local religious figures.

Residents can also enjoy physiotherapy, occupation and speech therapy, podiatry, aromatherapy, reflexology, hairdressers, beautician and library services.

The home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided by Lound Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annalee Bennington (Home Manager)
  • Admission Criteria
    • All enquiries welcome
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lound Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624
    • Self-Funded Residential Dementia Care from £1,624
    • Self-Funded Nursing Care from £1,624
    • Self-Funded Nursing Dementia Care from £1,624

  • Our care fees are determined based on the needs of the residents and exclude any personal expenditure incurred by the resident.
  • (these prices are only a guideline, please contact Lound Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lound Hall Reviews (37)

Total of 37, showing 1-20
9.8

Lound Hall has a Review Score of 9.8 (9.828) out of 10, based on 11 reviews in the last 2 years. Over all time Lound Hall has 37 reviews.

Overall Experience

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Date Published

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Review from Ray F (Son-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law's health had been deteriorating over the last few years, initially requiring her to move from her own home into a care home. Then her health deteriorated again requiring her to move from a care home into a nursing home.
This was when we were first introduced to Lound Hall, who from
the beginning were confident in their own ability to help.
While they did, however, Mother-in-law's health continued to worsen. Unfortunately, she had to be moved into hospital to attempt to stabilise her, which they were unable to do.
This was when Lound Hall showed their total professionalism, with management and support staff raising their game and giving as much assistance to me as they could.
Well done to you all, thanks.

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Review from K S (Respite Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lound went beyond for my dad and even for the family. Dad had always found it hard to adapt to new things and being in new places but warmed up very quickly to Lound Hall Care Home. I was worried about Dad being in a care home at first as any daughter would but the staff are lovely, polite,
empathetic, and caring and they always go the extra mile. We were always comfortable at every visit and you could see that Dad was very well looked after. Before Dad passed he mentioned how lovely the staff was, he really enjoyed the cooking and the chefs were lovely. The chefs would politely ask Dad what food he would like and always made food to suit Dad's needs. The care home is lovely and clean and cleaned more than twice a day which is really lovely. My family and myself felt so respected and cared for during this difficult time. The staff at the care home really are amazing and I'm incredibly grateful that my dad was in safe hands. Dad loved Lound Hall Care Home and so did the family.

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Review from Paul B (Grandson of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care home, it really goes the extra mile to look after all its residents. Staff are always very friendly and will do anything for residents and visitors alike, really cannot fault it.

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Review from Greg K (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Lound Hall for approximately a year following a serious stroke. The care given to her by the staff was outstanding in every respect. She was treated with warmth, compassion and respect by everyone, right up until her final days. My wife and I were made to feel welcome whenever
we visited and the flow of information from the admin staff was first-rate. Mum was encouraged to join in the many community activities and was thrown a lovely lunch party for her 90th. The home is cosy and comfortable with several communal areas for residents to mingle. I would have no hesitation recommending Lound Hall to anyone who wants a loved one to receive top-quality professional care and have peace of mind for themselves.

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Review from J H (Resident) assisted by family/friend published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Lound Hall for one year and when I originally came for a fortnight. I have always felt settled here although I regret that Lound Hall is not nearer to my home in Lowestoft. On the whole, I have found the other residents amiable and friendly.

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Review from H M (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum first went to Lound Hall I really thought she would not be with us for too much longer, however, four years later due to the love and care she is given at Lound Hall Mum is thriving. Mum is happy and safe. I cannot praise the management and staff enough. They go above and beyond what their
job description requires of them and I would like to say a huge thank you to all of them for looking after my mum so well.

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Review from Janette N (Granddaughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough. My grandmother has been living at Lound Hall Nursing Home for over a year now and is so happy. The care, respect and genuine love for the residents come across every time I visit which is usually once a week. The staff are truly exceptional and nothing is too much
trouble. I would highly recommend this Nursing Home to anyone.

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Review from J H (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and they don’t rush Mum.
Has been there quite a while now, settled and calls it home.
The office staff are helpful when I call or email.
Plus I am looked after and have my dinner with Mum when I visit.

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Review from L C (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lound Hall have been fantastic the support and care and compassion have been outstanding and the end-of-life support show by the staff I will never forget.
Lound Hall was like home to home for my dad and for me knowing he was cared for and safe gave me peace of mind.

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Review from Walter S (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with Lound Hall care home because my mum is well looked after there. She is always washed with clean clothes every day. Nothing is too much trouble for the staff. They are very helpful to Mum and us. Would recommend it to family and friends.

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Review from C L (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better place for my mum to spend her last few weeks.
The care, support and compassion she enjoyed made those last few weeks the best she enjoyed in quite a while.
When we first spoke to the team, they said:
‘We may not be the poshest home, but we are a homely home’
How
very true - and what a difference it makes.
Thank you

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Review from Jo D (Daughter-in-law of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved to Lound Hall Care Home following a month in hospital, he arrived frail and anxious. He was very quickly put at ease by the manager, and members of staff. The care and attention he received from everyone at the home was exceptional. His last three weeks were full of love, fun,
lots of smiles and song. As a family we couldn't ask for more. We felt well supported by everyone at the home. On the night he died the care he received by the night staff was again exceptional and compassionate. Thank you.

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Review from S F (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The two rooms my father has occupied are limited in size. Also, the temperature was too hot for him making it difficult to sleep. The staff are always very attentive and supportive of his needs.

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Review from K F (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited eleven homes looking for the right place for my lovely dad and went with my gut feeling. I picked Lound Hall and without a doubt I know I've made the right decision. Dad has been here since September 2022 and the love and care he is receiving have exceeded my expectations. I could not be happier.
I live in the USA and I am an only child so it was critical for me to find a place for dad where he will be well cared for when I can't be there. Lound Hall is that place. It's so homely and the staff always go above and beyond to make all the residents feel special! Thank you so much!

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Review from Debbie K (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Lound Hall about seven weeks ago. Although she has been very poorly, the level of care she has received has been excellent. All the care staff are extremely kind and caring. The level of care my mum has received is exceptional. The management team, particularly the two senior nurses,
are also very good, as are the carers, the catering team, cleaners and entertainment staff. The whole ethos and culture at Lound Hall have made both my mum and us as a family safe and cared for. I cannot thank to team enough and would wholeheartedly recommend Lound Hall.

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Review from Lisa M (Granddaughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was a resident at Lound until she passed away on 1st April this year. All the staff were amazing throughout her stay and we amazing throughout her stay and she was cared for just like she was a member of their family. Amazing staff and appreciated everything they did.

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Review from Joy M (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lound Hall were fantastic from start to finish, their love and care was exceptional. We were always kept informed of everything going on. The last years for my relative was a happy one she was well looked after and always smiling. We can't thank Lound Hall staff enough. First Class!

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Review from M S (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for several years and I am happy that he is receiving good care in a safe environment. The staff have coped extremely well under difficult circumstances and have remained cheerful and efficient throughout.

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Review from Eileen H (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is ninety-nine years old today. I went to visit her this afternoon. Her room had been trimmed with birthday flags and balloons. Mum was comfortable in her bed although wanting to close her eyes for an afternoon nap. I am sure she was understanding of all the attention, especially when many members
of staff came in to sing happy birthday with a cake. Mum enjoyed her cake with cream, always has done!. So grateful thank you to all the staff for making an afternoon to remember.

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Review from G W (Wife of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Lound Hall for end-of-life care because my husband had cancer.
The level of care was amazing, going above and beyond. An amazingly dedicated team who brought care, compassion, and a little bit of fun at a very difficult time. The support and kindness shown to all the family by all staff were
immeasurable, showing respect and dignity at all times to my husband.
The values of Lound Hall certainly ring true in the care given. We, as a family, will be forever grateful.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Lound Hall is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) ) ÷ 128 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lound Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (10)

Siobhan

Siobhan Fennell

Job Title: Registered Home Manager

Joined: 2025

Siobhan joined Lound Hall in February 2025 as the Home Manager.
Siobhan began her healthcare journey as a nurse, working in A&E and Intensive Care. In 2017, Siobhan transitioned to the community healthcare sector, specializing in the rehabilitation of patients with acquired brain injuries and strokes.
Most recently Siobhan has been working as a General Manager in the care sector and has aided in raising the standards of three services rated inadequate and requires improvement to achieve a "Good" rating with the CQC.


Julia

Julia Hunt

Job Title: Senior Nurse and Development Lead

Joined: 2020

Julia Hunt joined Lound Hall in 2020 after an illustrious career in the NHS which culminated in Julia becoming an MBE holder for her services to the nursing profession. As a former Director of Nursing, Julia ensures the highest standard of nursing is conducted at Lound Hall and plays an integral part in the Management Team.


Peter

Peter Martin

Job Title: Mental Health Lead

Joined: 2020

Pete came to Lound Hall in 2020, after 36 years in the NHS as a Registered Mental Health Nurse and Registered Learning Disabilities Nurse. Peter provides support for both the residents and the staff at Lound Hall and is a great asset to the Management Team.


Erica

Erica Quintal

Job Title: Senior Nurse

Joined: 2023

Erica came to the UK from Portugal in 2012 after completing her nursing degree. Erica worked in London for 7 years, gaining experience in dementia and palliative care, before joining Lound Hall in 2023. Erica's conscientious and dedicated nature adds structure and support to the nursing team.


Remy

Remy Hawkins

Job Title: Head of Care

Joined: 2012

Remy has worked at Lound Hall since 2012, working her way up from Care Assistant to Head of Care. Remy is dedicated to providing person-centred care and ensuring the care team provides the highest standards of care.


Charlotte

Charlotte Smith-Knight

Job Title: Office Manager and HR Assistant

Joined: 2023

Charlotte joined to Lound Hall in 2023, having previously worked as the Administrator at a casino and as the Manager of a restaurant. Charlotte manages the office providing administrative support to the home and is the first point of contact for residents and their families.


Stacie

Stacie Pickering

Job Title: Administrator

Joined: 2020

Stacie works alongside Charlotte providing administrative support to the home and is also an experienced Care Assistant, giving her excellent insight into both areas.


Stephen

Stephen Peach

Job Title: Head Chef

Joined: 2025

Stephen joined Lound Hall as the Head Chef in February 2025. Stephen brings a wealth of experience having worked in restaurants around the area over the last 25 years. Stephen will be leading the kitchen team to provide balanced, nutritious meals using ingredients from locally sourced suppliers and fresh baked cakes for the afternoon tea trolley.


Ryan

Ryan Butcher

Job Title: General Maintenance

Joined: 2020

Ryan is responsible for the maintenance and upkeep of Lound Hall and its substantial grounds. Lound Hall is a Grade II listed building, meaning that Ryan is always extremely busy.


Ruth

Ruth Elmy

Job Title: Head of Housekeeping

Joined: 2017

Ruth leads the team of Housekeepers, who all work hard to ensure that the home is clean and fresh - visitors always compliment the cleanliness of the home! The Housekeeping Team won the Shining Stars Award in 2023 in recognition of all their hard work.


Frequently Asked Questions about Lound Hall

What types of Care is Lound Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lound Hall provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Lound Hall have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Lound Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lound Hall to the centre of Lowestoft?

3.9 mile(s) as the crow flies, distance by road may be significantly further.