Lound Hall

Jay Lane, Lound, Lowestoft NR32 5LH
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9.8 37 Reviews
  • Lound Hall, Lowestoft
Lound Hall Nursing Home in Lound, Suffolk is an award-winning care home offering long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.

The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.

Set in 3 acres of countryside, the nursing home's management believes that the body and the mind are very closely linked and that keeping the body active, even for those who are perhaps less mobile than they once were, can also do wonders for their state of mind.

The home's activities co-ordinator organises events to stimulate both body and mind including live music and dancing, bingo, quizzes, card games, arts and crafts, day trips out, reminiscence therapy, aerobic exercise to music and visits from local religious figures.

Residents can also enjoy physiotherapy, occupation and speech therapy, podiatry, aromatherapy, reflexology, hairdressers, beautician and library services.

The home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided by Lound Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annalee Bennington (Home Manager)
  • Admission Criteria
    • All enquiries welcome
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lound Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624
    • Self-Funded Residential Dementia Care from £1,624
    • Self-Funded Nursing Care from £1,624
    • Self-Funded Nursing Dementia Care from £1,624

  • Our care fees are determined based on the needs of the residents and exclude any personal expenditure incurred by the resident.
  • (these prices are only a guideline, please contact Lound Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lound Hall Reviews (37)

Total of 37, showing 21-37
9.8

Lound Hall has a Review Score of 9.8 (9.828) out of 10, based on 11 reviews in the last 2 years. Over all time Lound Hall has 37 reviews.

Overall Experience

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Review from Sally B (Friend of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how well things have been managed during this pandemic.
Staff have been exceptional, couldn't ask for more. Always helpful. A credit to Lound Hall. The home is spotless.

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Review from Helena C (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Lound at the start of this month. She has settled in very quickly and having her closer is a comfort to me. She’s always happy when I visit and told me about the party she just attended. All the staff are very attentive to her needs and I now know she is safe and I
don’t have to worry, as she’s not on her own anymore or a long distance away. Her room has her pictures up already and she tells me how the lovely girls make her bed nicely. The carers always check on her and drinks are always offered whenever I’m there. She says there’s so much food I can’t eat it all but I give it a good go. Thank you to all of you after a long nine months of worry that we can now enjoy quality times together.

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Review from Gilbert T (Brother of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lound is a brilliant location in a very elegant setting and I have never detected a suggestion of an institutional atmosphere. The staff are friendly and effortlessly professional. It is a pleasure to visit Lound. I am always made to feel welcome either when I visit or ring up. My brother is in good
place and seems to have been sheltered from the first rounds of COVID.

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Review from Suzanne T (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been so well cared for. The carers are very considerate and hard working. All the staff are kind and friendly, Mum loves everyone at Lound Hall and they love her. It gives me peace of mind and they have reassured me during Mum's time at Lound Hall. She is happy and as content as possible.
I am so glad we moved Mum in well before lockdown.

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Review from Andrew R (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the love and care my mum has received in this crazy world that we live in. All the staff are angels in disguise. I can't thank them enough!

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Review from Jan J (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend, who is like a mum to me, became a resident she was not happy and unsettled but after a while, with the love and care she got from all the carers, she changed to a happy and very grateful person. She tells me she's in a lovely place full of love, which I have felt myself whenever I visit.
Such a very happy and caring nursing home.

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Review from A S (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely attentive and kind, the entertainment activities are particularly good with every effort made to keep the residents engaged. The decor is becoming a little tired in places but it is the care, quality of life, attention and dignity given to the residents that is important and in my
view Lound Hall is outstanding.

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Review from Karen W (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Lound Hall for over four years. During that time, the staff cared for and looked after her as her dementia worsened. I cannot fault the way they cared for her; Mum loved being there, and it was home to her. They treated her like family and not a resident. The room she was in looked outside,
and everyone waved to her when they came in, acknowledging she was there. The grounds are lovely, and the staff make sure everyone can go outside in the nice weather. I can’t fault it.

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Review from Peter W (Husband of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over four years during which time I have been satisfied with her care. I have to say that as time has passed, the home has become even better and I would be content to live there myself if necessary.

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Review from Rosalyn A (Sister of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister was only resident for ten days for end of life care, I could not have been happier about the care she received. The staff were friendly, responsive and thoughtful and treated my sister with enormous dignity and consideration - nothing was too much trouble. As relatives, we were also
shown great courtesy and kindness, and I am so grateful my sister's last days were spent in the care of Lound Hall.

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Review from D H (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival to view the care home for my Dad, I was greeted by a friendly, welcoming manager who was both caring and informative. Dad was apprehensive about going there, but he needn't have been, because all staff were and continue to be amazing in all aspects of his care.

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Review from S C (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Lound Hall to be a warm and inviting environment where my mother has been encouraged and supported to flourish and blossom in her surroundings. After just a few months, my mother is more confident and happier than she has been in a long time. She is looked after by warm, friendly, polite,
attentive and understanding staff where nothing is too much trouble for them. They always want to accommodate, listen and improve. A very big thank you to everyone at Lound Hall.

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Review from M S (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and very helpful. Pleasant surroundings clean and attractive. Our friend was very comfortable and happy in his last weeks.

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Review from Maureen H (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Lound Hall since 2014 and the place has improved so much since he first arrived. The staff are brilliant and very friendly and the food is excellent. As Lound Hall is in the country there is a lot of wildlife to see. You can go to any member of management with a query
or worry and it will be dealt with. A very warm and welcome environment.

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Review from Ann B (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I had to put my husband in a home we chose this one in Lound KRG Healthcare. At first thought it was okay but then it started to go downhill. Then I thought about moving him. I did look at one or two but it started to improve. He has been in two years. He broke his hip the first year after falling
down. He had a spell in hospital, now he is good. Home is improving. I would recommend it.

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Review from H S (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards at Lound Hall have always been satisfactory but are now excellent.
It is always hard to hand over a loved one into permanent care but the staff and general environment made this much easier. Mum has been happy at Lound Hall for 18 months and is in fact now much happier and healthier than
she was at home.
Many thanks to all the staff and management.

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Review from Patricia C (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving at the home, my friend has been looked after very well. Things in the home have improved greatly since he was admitted in December 2016

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Lound Hall is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) ) ÷ 128 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lound Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (10)

Siobhan

Siobhan Fennell

Job Title: Registered Home Manager

Joined: 2025

Siobhan joined Lound Hall in February 2025 as the Home Manager.
Siobhan began her healthcare journey as a nurse, working in A&E and Intensive Care. In 2017, Siobhan transitioned to the community healthcare sector, specializing in the rehabilitation of patients with acquired brain injuries and strokes.
Most recently Siobhan has been working as a General Manager in the care sector and has aided in raising the standards of three services rated inadequate and requires improvement to achieve a "Good" rating with the CQC.


Julia

Julia Hunt

Job Title: Senior Nurse and Development Lead

Joined: 2020

Julia Hunt joined Lound Hall in 2020 after an illustrious career in the NHS which culminated in Julia becoming an MBE holder for her services to the nursing profession. As a former Director of Nursing, Julia ensures the highest standard of nursing is conducted at Lound Hall and plays an integral part in the Management Team.


Peter

Peter Martin

Job Title: Mental Health Lead

Joined: 2020

Pete came to Lound Hall in 2020, after 36 years in the NHS as a Registered Mental Health Nurse and Registered Learning Disabilities Nurse. Peter provides support for both the residents and the staff at Lound Hall and is a great asset to the Management Team.


Erica

Erica Quintal

Job Title: Senior Nurse

Joined: 2023

Erica came to the UK from Portugal in 2012 after completing her nursing degree. Erica worked in London for 7 years, gaining experience in dementia and palliative care, before joining Lound Hall in 2023. Erica's conscientious and dedicated nature adds structure and support to the nursing team.


Remy

Remy Hawkins

Job Title: Head of Care

Joined: 2012

Remy has worked at Lound Hall since 2012, working her way up from Care Assistant to Head of Care. Remy is dedicated to providing person-centred care and ensuring the care team provides the highest standards of care.


Charlotte

Charlotte Smith-Knight

Job Title: Office Manager and HR Assistant

Joined: 2023

Charlotte joined to Lound Hall in 2023, having previously worked as the Administrator at a casino and as the Manager of a restaurant. Charlotte manages the office providing administrative support to the home and is the first point of contact for residents and their families.


Stacie

Stacie Pickering

Job Title: Administrator

Joined: 2020

Stacie works alongside Charlotte providing administrative support to the home and is also an experienced Care Assistant, giving her excellent insight into both areas.


Stephen

Stephen Peach

Job Title: Head Chef

Joined: 2025

Stephen joined Lound Hall as the Head Chef in February 2025. Stephen brings a wealth of experience having worked in restaurants around the area over the last 25 years. Stephen will be leading the kitchen team to provide balanced, nutritious meals using ingredients from locally sourced suppliers and fresh baked cakes for the afternoon tea trolley.


Ryan

Ryan Butcher

Job Title: General Maintenance

Joined: 2020

Ryan is responsible for the maintenance and upkeep of Lound Hall and its substantial grounds. Lound Hall is a Grade II listed building, meaning that Ryan is always extremely busy.


Ruth

Ruth Elmy

Job Title: Head of Housekeeping

Joined: 2017

Ruth leads the team of Housekeepers, who all work hard to ensure that the home is clean and fresh - visitors always compliment the cleanliness of the home! The Housekeeping Team won the Shining Stars Award in 2023 in recognition of all their hard work.