Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds IP28 7EA
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9.5 39 Reviews
  • Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a large park and the River Lark.

The home itself is elegantly decorated and sits in a quiet, residential close. Most bedrooms are single but there are two double rooms for couples. CCTV is located in communal areas including the two lounges, a dining room and a landscaped garden, where wildlife such as deer often roam among the raised flowerbeds that keen gardeners can use.

There are choices of home-cooked balanced meals available at mealtimes and dietary requirements are catered for.

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Care Provided by Mabbs Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Walters (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mabbs Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,199
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,199
  • (these prices are only a guideline, please contact Mabbs Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Mabbs Hall Care Home Reviews (39)

Total of 39, showing 1-20
9.5

Mabbs Hall Care Home has a Review Score of 9.5 (9.542) out of 10, based on 19 reviews in the last 2 years. Over all time Mabbs Hall Care Home has 39 reviews.

Overall Experience

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  • 17
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Date Published

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Review from Janet M (Sister of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had to go into care as a result of a broken hip.
She has been shown so much love and support from the staff that we feel she could not have found a better place to go before she dies.
Sadly that happened last evening and all the family have been shown so much love and support, we cannot
fault them. The staff supported her sons and family throughout.
Thank you so much. Cannot fail to recommend them if you are looking for care.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Our condolences to you and your family, we are so happy your sister enjoyed her stay with us. Thank you for leaving such a lovely review.


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Review from S M (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the chef leaving, there was a promotion within the kitchen and we now have a "chefette". I would like to say how much the food has improved. Previously, the food was very spicy and there was a lot of waste. Having eaten the food at both the Christmas party and Christmas Day dinner, I cannot praise
the the new chef enough.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind words and the recommendation of our revised kitchen team. I wholeheartedly agree, this change has vastly improved the residents' food provision, making it more aligned to their preferences and tastes, I will make sure I pass this review on to the team.


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Review from C P (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to the manager and staff for the care they provided for my mum and the aftercare and support they offered after my mum passed.
The manager has been very supportive with procedural matters and the ladies looked after my mother with genuine care.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, especially considering your recent loss, please accept my condolences. I will make sure that the team are thanked.


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Review from Chris E (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved in to Mabbs Hall as a permanent resident and I have found every single member of staff to be caring, helpful and happy. They are extremely informative and give excellent care to my mother. They have been very communicative whenever there has been a need and I would highly
recommend this small home.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this review of Mabbs Hall and for your recommendation.


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Review from C S (Son of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff are very friednly and caring.
Staff always around if you have any problems or worries.
Mum is always happy and cared for well at this home. Keep up the good caring as always.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for making the time to review Mabbs Hall, I will make sure that the team are thanked for their hard work.


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Review from F D (Husband of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for all residents. Wonderful care staff who support residents and their relatives.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for these kind words, I will make sure that the team at Mabbs Hall are thanked.


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Review from D C (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum entered Mabbs Hall under a 2-week respite as her dementia had deteriorated. She is now a permanent resident and as a family we could not be happier. Mabbs Hall is a friendly caring and approachable home. She is very well cared for and her needs are met to a high standard. The nursing team is
excellent, always friendly, and shows my Mum lots of kindness. The management is excellent and I can see improvements weekly. The communication is excellent. Overall very happy, and so is my Mum!

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you so much for your review, we are so pleased your Mum has settled with us and is improving.


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Review from D F (Daughter-in-law of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been here for 4 months now, and I must say what a difference I have noticed in my mother-in-law, and the actual place itself since the new manager has been here, and also the staff are so friendly and professional with the residents, and they also make a lovely cup of tea, it
has really put our minds at rest, and not so stressed now she is here, I would definitely recommend Mabbs Hall and give them 5 stars for everything.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this kind review and for recognising the hard work and dedication of the team.


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Review from Pauline B (Wife of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband came into your care, he has been treated with care and compassion. He is always washed and has clean clothes on when visiting. The staff are always looking in on him.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for taking the time to review our lovely home.


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Review from J R (Sister of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister arrived as an emergency admission. She was very poorly indeed. She was met by a nurse and at least two carers who treated her with great care and respect. She was made comfortable and, with good nursing, has rallied. She continues to be cared for with great care and respect. She is comfortable
and feels safe.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind review of Mabbs Hall.


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Review from D P (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mabbs Hall provides a secure, caring and professional environment. I cannot praise the wonderful staff enough, always smiling and ready to help in whatever way they can. The home offers warmth from the moment you step in the door and a quality of life, supporting residents and offering the very best
home for them. I am so blessed to know my Mother is there surrounded by the love and fantastic staff. Thank you.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind and reassuring words and recognising the lovely home Mabbs Hall is.


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Review from Mark C (Husband of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all helpful. The manager is also helpful and giving me information about my wife.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for your kind review of Mabbs Hall.


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Review from Carol H (Sister of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, kept nice. The rooms are basic but clean. Over the years I have been coming there's not as many staff as there used to be but that's not Mabbs fault, it's the system, so there's no one-to-one care that some residents need. There don't seem to be many activities, such as singing, making
things etc but that could be the state of residents. Things do go missing. Overall not too bad, the staff are pleasant.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for your balanced and positive feedback. We strive to ensure all our residents receive good quality care and are supported to continue living a fulfilled and happy life whilst in our care. We acknowledge the comments you have made about staffing levels and activities provisions and we are working towards making improvements, where necessary.


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Review from J D (Niece of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care my aunt received. The staff were friendly and respectful. They had to feed her near the end and they were patient with her and very kind. She said herself she was very comfortable in Mabbs Hall and how kind everyone was. When she was able she enjoyed joining in
activities and she made friends amongst the other residents. I was very grateful that during her last few months, she was safe and well cared for. She liked the dinners, especially Fish and Chip Friday! I rarely rate as excellent so people have something to aim for but I was very pleased with her care.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind review, I will make sure your kind words are passed onto the team at Mabbs Hall.


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Review from Paul S (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Mabbs Hall Care Home. My mum is much happier in this care home.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review our care home.


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Review from Susan S (Cousin of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were friendly, kind, helpful, patient and they showed empathy. The care home was very calming, clean and well-presented. The staff were very good at informing the families of the residents with any concerns and updating on medical requirements.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, your comments boost team morale within the home and also help other people find the care home that would best suit their loved one.


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Review from P S (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, nice rooms, food portions are generous, clean.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, it is much appreciated.


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Review from Ann F (Wife of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleased with the care at all times that was given.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall Care Home. We really appreciate your comments and will pass them on to the teams.


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Review from J P (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Mabbs Hall are very much devoted to their work and care for their residents. The end-of-life care they give is second to none. Very caring people.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. Your review will boost the team's morale, and it will also let other people know what we do here at Mabbs.


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Review from P T (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff working at Mabbs Hall, who, during my father's time there, provided excellent care in a caring and professional way.
Their commitment and hard work were very much appreciated.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, especially at this time of your sad loss.


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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Mabbs Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Mabbs Hall Care Home is calculated as follows: ( (132 Excellents x 5) + (70 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 216 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mabbs Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Mabbs Hall Care Home to this inspection report

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Helen

Helen Walters

Job Title: Registered Manager

Joined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.


I am passionate about providing the best care that we can, working closely with other professionals & the local community.


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.


Frequently Asked Questions about Mabbs Hall Care Home

What types of Care is Mabbs Hall Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mabbs Hall Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mabbs Hall Care Home have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mabbs Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mabbs Hall Care Home to the centre of Bury St Edmunds?

11.1 mile(s) as the crow flies, distance by road may be significantly further.