Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds IP28 7EA
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9.5 39 Reviews
  • Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a large park and the River Lark.

The home itself is elegantly decorated and sits in a quiet, residential close. Most bedrooms are single but there are two double rooms for couples. CCTV is located in communal areas including the two lounges, a dining room and a landscaped garden, where wildlife such as deer often roam among the raised flowerbeds that keen gardeners can use.

There are choices of home-cooked balanced meals available at mealtimes and dietary requirements are catered for.

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Care Provided by Mabbs Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Walters (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mabbs Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,199
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,199
  • (these prices are only a guideline, please contact Mabbs Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Mabbs Hall Care Home Reviews (39)

Total of 39, showing 21-39
9.5

Mabbs Hall Care Home has a Review Score of 9.5 (9.542) out of 10, based on 19 reviews in the last 2 years. Over all time Mabbs Hall Care Home has 39 reviews.

Overall Experience

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  • 17
  • 2
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Date Published

39
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19
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Review from A T (Granddaughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to ongoing restrictions, only parts of the care facility are available for review. This does mean they are taking safety seriously though. Staff are friendly and helpful, and residents seem happy and well looked after. Areas open to visitors are clean and very warm.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much for your comment. We do take everyone's safety and welfare to heart. Thank you for the kind understanding.


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Review from W H (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home, look after your relatives well.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for your kind words and for taking the time to review Mabbs Hall.


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Review from Penny C (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Mabbs Hall Care Home in June 2022 after being moved from a home in Kent to be closer to me. I cannot fault Mabbs Hall carers in any way, they looked after my mum until the very end as sadly she died in November 2022. I am so glad she went there for her last months. I would highly recommend
Mabbs Hall.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, especially at this time of grief for you.


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Review from Sally V (Niece of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only praise Mabbs Hall and all the workers for the brilliant care of my aunt. Great communication from them all with regard to her health and well-being. It's very difficult for me as I live a long way away and can't get to visit as much as I would like, but I know she is in fabulous hands.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, it is nice to know you have confidence in the care your aunt is receiving. I will thank the team when I next visit Mabbs Hall.


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Review from M P (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Mabbs Hall straight from hospital, I cannot believe the difference in him since his arrival. This is all down to the excellent caring staff at Mabbs Hall. He's integrating better with others, his appetite has improved due to the high standard of the meals being given to him. The wonderful
staff at Mabbs Hall have made our life as a family very much less stressful by the great care they provide my father, with constant updates regarding his progress.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much for your very uplifting comment. Everyone in Mabbs Hall always aims to be of assistance in any way we can to ensure that everyone in our care get the most of their everyday. We are glad to be of assistance. Thank you from Team Mabbs.


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Review from L H (Daughter-in-law of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mabbs Hall have done a wonderful job caring for my mother-in-law. Within one week of being there she was like a different person. She was extremely clean, happy and fulfilled. She had done things we believed were no longer possible. The staff are wonderful, funny and work so hard.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you for the comment.
We only tried our best with your Mom and luckily it worked for her and for us. We are very pleased that she likes it here in Mabbs and more than happy to try activities that she had not done for a long time. Thank you for the trust and the time you spent with us to formulate the right plan for her. We will continue to work with you and with her to ensure her stay with us will remain as productive and pleasurable for her.


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Review from Hayley A (Daughter of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Mabbs Hall straight from being in hospital so we had no preconceptions of what it was going to be like. Everyone has been so professional and helpful.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. We do try our utmost best to ensure that everyone in our care is looked after and their families are encouraged to be involved in their care. Thank you for your comment.


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Review from Ramon B (Husband of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care the staff provide for my wife. She is happy being here and I could not wish for more. I am always kept aware of any issues arising from her care. The staff are absolutely brilliant and I never have any worries about the care and always have peace of mind. I cannot recommend
highly enough.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. Our teams do their very best for our residents and it is heart-warming to know that this is noticed and appreciated.


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Review from Dot P (Wife of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had the most excellent end of life care with love, dignity, cheerfulness and respect. As he could no longer do anything for himself, nothing was too much trouble. Although he could not speak, or feed himself, they always called him by his name. I can never thank all the staff, from management
to cleaners enough for all the love and care they gave to my husband and myself. Sadly, my husband passed away on 21st November in my arms.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for this kind review of our lovely care home, I will make sure the team at Mabbs are praised.


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Review from D F (Partner of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very caring and pleasant.
The care given to my partner has been excellent.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much from Team Mabbs.
It is always a pleasure to be of assistance to all our residents and relatives.
Thank you for all the support you have and are extending to us.


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Review from M F (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found all the management and staff we have dealt with to be very kind and caring to us and our mother although she has not found it as easy to settle in, I think she is gradually getting there in these difficult times.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for taking the time to send this review, I will make sure your kind words are shared with the team.


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Review from Edmund B (Husband of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience so far has been very good. All the staff are really wonderful, all the carers and nurses are and they have done a wonderful job with my wife, as she got rather upset at times as her condition got progressively worse.

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

Thank you for recognising the teams efforts to ensure that everyone in our home is well looked after. Thank you.


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Review from A C (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurses and carers seem generally concerned for my mother.

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Review from S R (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my husband and I have been satisfied with the care that he has received. He is the youngest resident at Mabbs Hall - he does not have dementia but does have other complex problems. He can be a challenge at times but the staff have been kind and patient.

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Review from V S (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful, friendly and always go that extra mile to help. If there are any issues, they always try to resolve them.

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Review from R C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and whenever I visit, they are more than happy to talk to me about my father and how he is doing. They also show concern over how we, as a family, are coping as well. We are very happy in the knowledge that our father is being well cared for. the manager is always available
and since her arrival a year ago, the home has had a very well earned and needed revamp.

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Review from R W (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first home that has been required for my 97-year-old mother-in-law. It was obviously an upsetting situation for her to give up her independence at this age but from the very start, the staff and management did everything to welcome and settle her into her new surroundings. We are very pleased
with the amount of help and attention that is given to her daily. There is always someone on hand if up-to-date information is required by us and the management and staff are most helpful and informative. We are confident she is well looked after.

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Review from James A (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant to visit my wife. The staff are very helpful.

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

Thank you, for recognizing our team's efforts. We always aim to provide good care and service not only to our residents but also to their families to ensure that every visit counts.


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Review from N M (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the staff to be very helpful and considerate. As an older home, it is in need of modernisation and the surrounds need more attention (rear garden).

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

The Home is being refurbished area by area. The garden is being looked after by an outside company who had been requested to clean and tidy up every two weeks. There is a newly refurbished pergola in the rear garden. The rear garden is being prepared for the spring and summer activities.


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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Mabbs Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Mabbs Hall Care Home is calculated as follows: ( (132 Excellents x 5) + (70 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 216 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mabbs Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Mabbs Hall Care Home to this inspection report

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties


Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Helen

Helen Walters

Job Title: Registered Manager

Joined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.


I am passionate about providing the best care that we can, working closely with other professionals & the local community.


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.