Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.8 84 Reviews
  • Melford Court, Sudbury
Melford Court provides nursing and residential care and is conveniently located at the centre of the historic wool town of Long Melford.

Staff at the home pride themselves in the delivery of high-quality care, and residents in their care can choose between three levels of suite in the Grade II listed home. All suites provide generous living space and quality furnishings and residents can enjoy a private phone line, TV and access to communal facilities. Each suite can be personalised, allowing residents to turn their suite into their home.

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Care Provided by Melford Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kimberley Steed (Home Manager)
  • Admission Criteria
    • All funding pathways considered
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Melford Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,695
    • Self-Funded Residential Dementia Care £1,345 – £1,695
    • Self-Funded Nursing Care £1,345 – £1,695
    • Self-Funded Nursing Dementia Care £1,345 – £1,695
    • RESPITE Self-Funded Residential Care £1,345 – £1,695
    • RESPITE Self-Funded Residential Dementia Care £1,345 – £1,695
    • RESPITE Self-Funded Nursing Care £1,345 – £1,695
    • RESPITE Self-Funded Nursing Dementia Care £1,345 – £1,695

  • The fees shown are exclusive of funded nursing care
  • (these prices are only a guideline, please contact Melford Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at Melford Court


  • Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford


Melford Court Reviews (84)

Total of 84, showing 1-20
9.8

Melford Court has a Review Score of 9.8 (9.838) out of 10, based on 24 reviews in the last 2 years. Over all time Melford Court has 84 reviews.

Overall Experience

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Date Published

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Review from Phillip K (Grandson of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely friendly and look after our family member.
We are happy with the care she receives at Melford Court.
In terms of improvement, a bigger en suite in the room would be advantageous and ensure the resident is frequently checked upon for toileting needs.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you for your feedback, it's good to hear your family member is being well looked after and you're happy with their care. We are pleased to have a variety of bedroom and en suite sizes to suit all budgets, if you find your loved one would benefit from a larger space, we'd be delighted to show you options. Residents requiring continence support are monitored closely by staff, but if you feel additional help is needed, please do just let us know.


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Review from Tracey C (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support that Mum receives here at Melford Court. Mum seems to have settled very quickly. I would like to thank the nurses and carers for their help and support with Mum's anxiety.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave such a positive review, it's wonderful to hear you're happy with the care your mum is receiving and that we've been able to assist with her anxiety.


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Review from Claire H (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As son and daughter of our mother who has been in Melford Court since July 2024, we have been very pleased with the home overall.
After mentioning some issues with the food and presentation of food, these have been addressed and things are much improved. The catering staff go to great lengths to
cater for all the resident's dietary needs and preferences.
All the care team are very friendly, caring, prompt to act if asked to do something, accommodating and very capable. They make Mum feel special and valued and genuinely seem to like her.
The nursing staff are lovely and we feel Mum is safe and well-looked after day and night.
All the office staff are welcoming, friendly and helpful.
The home is always spotlessly clean and the new decorating and floorings are a big improvement. The rooms have a few issues with sockets out of the wall/paintwork but are warm, comfortable, clean and tidy.
The activities and events for residents are fantastic.
Garden looks great.

Reply from Ruth French, Director at Melford Court

Thank you so much for your positive feedback! We are really pleased that the home was so responsive to the issues you raised and this has made a big difference to your mother's stay with us. We agree our gardener does a great job too, we are so lucky to have a great garden to look out on at Melford Court!


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Review from Gwen T (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a difficult situation when your parents are no longer able to look after themselves. Mum and Dad lived with my husband and myself for almost a year but despite our best efforts and a lovely relationship with them, we all four decided that care was now the only option for them and for us. It was
daunting and worrying but one day I bit the bullet and rang Melford Court, when I was invited to take a look around. It was obvious from the outset, that here was place that had caring and considerate staff. A friendly atmosphere and the warmth of those who look after the residents is evident everywhere. It is a sad fact that my parents, as others, have become more infirm, confused and frail, meaning they have moments when they behave out of character but the staff know how to deal with them kindly and in an understanding way, which gives us peace of mind. Melford Court is now my parents' home and we are grateful we have such a lovely place so local to us.

Reply from Ruth French, Director at Melford Court

Thank you so much for your wonderfully warm review of Melford Court. It is lovely to see how positive your experience has been. We are thrilled that the whole team has made such a difference to all of you!


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Review from R F (Sister of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were a little apprehensive about placing my sister in a nursing home, but we need not have worried. The staff here were fantastic, so cheerful, patient and kind. What more could anybody ask for? Thank you for caring for her, so beautifully and making her last days so peaceful. We could recommend
Helford Court to anyone.

Reply from Ruth French, Director at Melford Court

Thank you so much for your kind review of the support provided by our team at Melford Court. We are delighted that your experience was so positive, despite this being such a tricky time for you.


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Review from Simon T (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first phone call to Mum's departure, the entire experience with Melford Hall has been exemplary. The staff, facilities, cleanliness and levels of care put it at the top end of my extensive experience of clinical establishments worldwide. For reference and context, I was a Medical Malpractice
Underwriter and dealt with thousands of medical establishments in over 40 countries worldwide.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We are delighted to hear that you found your experience at Melford Court to be 'exemplary'. Your feedback means so much to the team and we appreciate you sharing your comments with us. Thank you for taking the time to submit a review. Kind regards.


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Review from H H (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Melford Court are second to none. My father is not a particularly easy person and they are all very good with him. He needs strong encouragement to do things and they are not afraid to push him slightly to keep active. The place itself is always beautifully clean and maintained, it is light
and airy and smells fresh always. The nurses are always well very friendly and happy to update me with any information I may need.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We are delighted to hear how happy you are with the level of care your father is receiving at Melford Court. Your comments mean a great deal to the team and we can't thank you enough for taking the time to share them with us. Kind regards.


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Review from Lee P (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred From East Suffolk Hospital to Melford Court care home as an end-of-life patient and was in quite a bad way. However, the care, companionship and support provided meant that he recovered sufficiently to go home after six months. Once my father had started to recover he greatly
enjoyed his time at Melford Court. He felt it was like a 'retreat' and, as well as improving his health, it did wonders for his mental well-being.
He had nothing but good things to say about all the staff, including everyone from the cleaners to the management team. If I could pick out one particular thing that he enjoyed the most I would have to say it was the food - he really looked forward to lunch time!
From my point of view, I found the management team extremely friendly and more than happy to answer my queries. Both my Dad and myself will miss the lovely people at Melford Court.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

A heartfelt thank you for your kind words. Your positive feedback means so much to everyone. It was a pleasure to be able to care for your dad and support you as a family. Best wishes.


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Review from S B (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in, you realise what a special place this is. You don't have to take my word for it. My father said 'We couldn't have found anywhere better' and my mother said 'My girls treat me like their favourite nan'. All staff are not only professional but warm and caring too. Everyone
is treated like an individual and the home actively seeks out residents' interests, food preferences etc. to help them feel at home. People are able to socialise in the lounges or outside in the beautiful garden if the weather allows. Both management and nursing staff are always available to discuss any concerns you may have. Relatives are kept informed of any issues with their loved one's health and in the case of & 'end of life' care, are gently supported alongside them through that journey.

Reply from Ruth French, Director at Melford Court

How kind of you to share such a lovely review with everyone at Melford Court. The team strives so hard to create the very personal home that you describe and we are so pleased Melford Court has worked so well for your whole family!


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Review from R B (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Melford Court in June 23 after 6 months in hospital and rehab due to a fall. She was very frail and underweight. During her time here, she has made amazing progress and become stronger and gained weight. She was told she wouldn't walk again and needed 2 carers and a hoist on arrival.
Now, at the age of 96, she is able to start gaining a little more independence. We are delighted with Melford Court's staff and the care she has received.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We are delighted to hear how your mother's health has improved during her time at Melford Court and that you are happy with the care she is currently receiving. The staff team will be overjoyed to read your comments. Thank you for submitting a review. Kind regards.


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Review from Lisa C (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe how amazing Melford Court is! I didn’t have much faith in care home's but Melford Court is the best. I visit most days and I am never disappointed! The staff are so friendly and caring from the moment you walk through the door. I would recommend this care home to anyone.

Reply from Ruth French, Director at Melford Court

Thank you so much for this exceptional review. We agree that Melford Court is a warm and welcoming home and we are so pleased your experience is so positive each day you visit!


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Review from Mike S (Son of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was going to go to the hospice, but there was no space. Melford Court Care Home was recommended for end-of-life care.
From the off, staff were very good and patient (Mum wasn't easy!) They were attentive and caring. All so happy to be carers and proud. It helped me cope tremendously also. The room
was set lovely when Mum passed.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking a moment to share your thoughts with us and submit a review. Your feedback means so much to us and especially to the team at Melford Court. Best wishes.


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Review from C B (Sister of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were kind, caring and helpful to our resident and all of her family.
She was kept clean and comfortable and well looked after.
We as a family can never thank them enough for everything they did. We would highly recommend them as a very caring and kind nursing home.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking a moment to share your thoughts with us. Your feedback means a great deal to us and the team at Melford Court. Best wishes.


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Review from H W (Husband of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Melford Court were very good at times you needed them for anything. They looked after my wife better than you could have done at home yourself and made sure she was always comfortable.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave us such a warm and positive review. It was a pleasure to care for your wife and support you as a family. Your comments mean so much to the staff at the home, thank you for sharing them with us. Best wishes.


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Review from Neil H (Nephew of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my late uncle received in the time that he stayed was exceptional, and I can’t thank the nurses and care staff enough for the way they cared for him in his last days and the way they were there for us as a family. Nothing was too much trouble; it was appreciated at a difficult time.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We are so pleased to have been able to care for your uncle and support you all as a family through such a difficult time. Thank you for taking the time to leave us a review. Best wishes.


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Review from Valerie P (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The individuals at Melford Court come together to create a perceptive, attentive and responsive team across all sections.
I have had the most difficult time of my life needing care and a special diet. All of which has been accommodated efficiently and effectively.
This is a can do team.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

What lovely words! Thank you so much for taking the time to submit your review to us. We are delighted to hear how pleased you are with the care you receive at Melford Court and will be sure to share your comments with the team. Kind regards.


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Review from Brian H (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love my mother received was exemplary. Her stay was just like home and she was made to feel special.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for sharing your feedback with us. Comments like this mean so much to the staff at the home. It was a pleasure to be able to care for your mother and support you as a family. Best wishes.


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Review from Mark L (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect. The management staff are always helpful with a can do attitude.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for leaving us such a fabulous review. The team at Melford Court will be delighted to hear your comments. Best wishes.


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Review from Elaine H (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was first admitted we had a few problems with incontinence products and regular showering, these issues were soon resolved. The staff let Mum manage independently as much as possible before they help, Mum likes this. The kitchen staff and varied menu is fantastic. The activities team are marvellous
- a credit to the home.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for submitting a review. We are pleased to hear that your issue was resolved quickly, the team are always on hand and happy to help should your mum need any further support. Thank you for sharing your feedback with us. Kind regards.


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Review from Eileen E (Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the different activities. They are a wonderful team. The staff are happy and friendly. I am a celiac and the gluten-free food is very nice.

Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

It is always wonderful to hear how happy our residents are whilst staying with us. Thank you for your feedback and for taking the time to submit a review. Kind regards.


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Melford Court is calculated as follows: ( (238 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 278 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melford Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

A limited number of single and companion rooms available with en-suite facilities.


Awards / Recognitions (5)

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Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.


Frequently Asked Questions about Melford Court

What types of Care is Melford Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Melford Court provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Melford Court have?

There are 40 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Melford Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melford Court to the centre of Sudbury?

2.6 mile(s) as the crow flies, distance by road may be significantly further.