Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.8 84 Reviews
  • Melford Court, Sudbury
Melford Court provides nursing and residential care and is conveniently located at the centre of the historic wool town of Long Melford.

Staff at the home pride themselves in the delivery of high-quality care, and residents in their care can choose between three levels of suite in the Grade II listed home. All suites provide generous living space and quality furnishings and residents can enjoy a private phone line, TV and access to communal facilities. Each suite can be personalised, allowing residents to turn their suite into their home.

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Care Provided by Melford Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kimberley Steed (Home Manager)
  • Admission Criteria
    • All funding pathways considered
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Melford Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,695
    • Self-Funded Residential Dementia Care £1,345 – £1,695
    • Self-Funded Nursing Care £1,345 – £1,695
    • Self-Funded Nursing Dementia Care £1,345 – £1,695
    • RESPITE Self-Funded Residential Care £1,345 – £1,695
    • RESPITE Self-Funded Residential Dementia Care £1,345 – £1,695
    • RESPITE Self-Funded Nursing Care £1,345 – £1,695
    • RESPITE Self-Funded Nursing Dementia Care £1,345 – £1,695

  • The fees shown are exclusive of funded nursing care
  • (these prices are only a guideline, please contact Melford Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at Melford Court


  • Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford


Melford Court Reviews (84)

Total of 84, showing 61-80
9.8

Melford Court has a Review Score of 9.8 (9.838) out of 10, based on 24 reviews in the last 2 years. Over all time Melford Court has 84 reviews.

Overall Experience

  • 64
  • 19
  • 1
  • 0
  • 0

Date Published

84
5
11
24
60

Review from Elizbeth B (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has come to stay post-op for respite care. The pre-assessment process was very good. My father has been here two weeks. Everybody here is very kind and caring which is not always the case in other case homes. My father is a very independent man and the nursing care have been very supportive,
as well as sensitive. Also, a big bonus about Melford Court is that the food is very good, freshly prepared with fresh fruit salad.

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Review from Peter D (Respite Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Short term stay so early days. Odd minor complaint but nothing sufficient to warrant mentioning. Overall very good.

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Review from R C (Husband of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

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Review from R G (Nephew of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and helpful, nothing is any problem. Many thanks.

Reply from Ruth French, Director at Melford Court

Thank you so much for your fantastic review of our home - we are delighted that you are so happy with everything.


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Review from A H (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came to Melford Court she has blossomed from a quiet subdued person to one who now engages with everyone and joins in all the activities.
The staff and management should be very proud. The quality of care mum has received is of a high standard which I'm sure they will continue to maintain.
The standard of food is first class, cakes amazing. All in all, I would not hesitate to recommend this home from home

Reply from Ruth French, Director at Melford Court

Thank you for such a lovely review of our home. We are so pleased to hear that you feel the home has had such a positive impact on your mum - wonderful!


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Review from J B (Respite Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Melford Court could not have been more helpful and kind, nothing was too much trouble.

Reply from Ruth French, Director at Melford Court

It was a pleasure to have you to stay and we hope to welcome you again the future should you need our care. Thank you.


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Review from Matthew D (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our terminally ill Mum spent the last 4 weeks of her life at Melford court. From the very first day, the staff and management were friendly and welcoming. Mum was given a nice room with a big window and lots of room for her clothes, cards, flowers etc. We hung some of Mum's own pictures on the wall
to make it feel even more homely. It was soon clear that the carers and nurses were dedicated to their work and genuinely cared for Mum's wellbeing. They treated her with dignity, respect and kindness.

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Review from Joan B (Wife of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Melford Court Care Home temporarily from hosptial. I have only seen excellent care and kindness shown to him and family members. Would recommend to others looking for a good care home.
Smiles and welcomes always, very clean, food very well presented. Treated with dignity and safe
and secure. Cannot fault anything. The family are very grateful for this service provided by Melford Court Care Home

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Review from Ruth F (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with our family's choice of Melford Court to spent mam's twilight days. The care staff are always welcoming, happy, enthusiastic and willing to see to mum's needs at any time.
We cannot fault the care afforded to mam. The rooms are comfortable and well-equipped and the catering
is of a good standard. Great that the care staff make every effort to involve mam in the various activities so that she feels more involved and at home. Thank you very much.

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Review from S W (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I visited the home prior to Mum's admission, I felt confident in their ability to care for her. All the staff display compassion, understanding and kindness and Mum has been treated superbly well.

Reply from Ruth French, Director at Melford Court

Thank you for such a lovely review of Melford Court, which is much appreciated.


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Review from Patricia W (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in this home 3 months, he is looked after so well and is happy and kept clean and warm. He has great meals and on his 100th birthday he was loved and made a fuss of. Often he is unaware of his situation. I feel content with his care.

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Review from Betty B (Daughter-in-law of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming, they all make you feel at home and make all the family feel relaxed and safe. They go out of their way to make sure your family member is cared for and safe. If you have any questions to ask them they answer it and help you with things you need. You can go and visit
your family member any time, day or night, there are no visiting times like hospitals have. They have a family room where you are very welcome to have tea or coffee and cake any time you wish. The garden is very tidy and beautiful, you can walk around it or just sit and chill out. No-one can get in the door without pressing the bell and a member of staff checks who you are and has a camera for them to see your face to let you in. It's very safe as soon as you walk in the home. It's a homely smell and staff smile at you with eye to eye contact and listen to you. After your family has passed away they make sure all of the family is ok and come back another day to empty the room and talk to staff.

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Review from Gillian R (Daughter-in-law of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law arrived at Melford Court in October 2017 after spending 4 months in a care home in Hertfordshire. She had lost a tremendous amount of weight and looked quite dishevelled. Within a few days at Melford Court, she was eating, she looked smart, she was clean and she was taking interest
in everything that was going on around her.


The staff made her feel human again and not just an old person who needed looking after. The staff included mum into all the activities at the home and would take her for walks along the high street which she loved. We are so thankful to Melford Court for their care and love they give to all their residents who live at the home.


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Review from Kaye P (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Melford Court for my mum with end of life care was excellent. The staff - Medical, Admin and Care was excellent.
Before going there I was concerned like many family members are that my mum was going to get the best care. I wasn't disappointed.
The Nursing home was clean, in good order
and had freshly prepared food every day. I can't thank the team enough for their support.
Thank you to one and all at Melford Court.

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Review from Maryan S (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father became a resident here in July 2017. He is not an easy man, having had a life long history of being sometimes difficult and sometimes unpleasant.


This remarkable nursing home, management and all staff have made him so welcome. They have treated him with the utmost respect, tact

and sheer professionalism. I cannot praise all the wonderful staff too highly.


Special praise to a certain RGN - a quiet, yet highly professional nurse. With correct medication, care plan, activities, they have transformed my life and my father's. He is kept clean and cared for and is eating again, despite difficult circumstances.


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Review from Sarah F (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for my mothers care home. Although my mother has been reluctant to give up her independence, the home has done everything possible to help her settle in. The staff are always helpful and cheery to both residents and visitors and any shortcomings are listened to and actioned.
My
sister and I have seen other care homes for relatives and this is by far the best in terms of care.

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Review from Brian J (Brother of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the deputy manager took over she has been promoting getting my brother out of his bed and into the garden. The staff are always very good to me and greet me with a smile.

Reply from Jayne Duck, Customer Services Administrator at Melford Court

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Peter J (Brother of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my brother receives and I am always welcomed with a friendly smile when we enter the building and I am always asked how I am which is very nice.

Reply from Jayne Duck, Customer Services Administrator at Melford Court

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M W (Great-Niece of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I try to visit the home twice a month. My relative is bedbound so doesn't leave his room. The staff are friendly and my relative is in good spirits. He has no complaints and I have never had any cause to complain. I am kept up to date with his health and they have contacted me in an emergency. I know
he is in good hands and I have no worries about leaving him there.

Reply from Lydia Waller, Customer Service Administrator at Melford Court

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Greg H (Nephew of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult start it has been a steady improvement.
My Aunt was placed here against our initial advice but the dedicated and evolving staff has provided great care and has listened to criticism and made the right judgements.
The vocation-able girls (and boys) have been kept and have made a tremendous
improvement on the quality of my aunt's last few months. Sadly she passed away today but I give my heart felt thanks to all involved with her EOL care.
A special thanks to the staff who went above and beyond. I wish them all the best.

Reply from Rachel Elliott, Customer Service Administrator at Melford Court

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Melford Court is calculated as follows: ( (238 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 278 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melford Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

A limited number of single and companion rooms available with en-suite facilities.


Awards / Recognitions (5)

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Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.