Review from Rosie U (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

My Dad arrived at Mill Lane Nursing Home in October 2022 after four months in hospital and being assessed at other care homes. When we went to look at the home we were immediately welcomed and knew that this would be a good place for Dad in his final months. We were not wrong. Every member of staff

was so caring. They welcomed us when we arrived and checked in on Dad every time someone went past his room. The love and care they showed to Dad was amazing. On the night that Dad died the staff looked after him with such care right to the end. The home is well-run and calm which was a good environment for Dad to be in. Our family cannot thank everyone enough for all they did for Dad and for the peace of mind it gave us all knowing he was being well looked after.

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Review from Vanda C (Wife of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

My husband was only here for a short time before he passed away but in his short time, he was very well looked after and enjoyed his time. All the staff made me and him very welcome and could not do enough for him. I thank them so much for all they did.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Vanda,
Mill Lane are so sorry for your loss. Your loss was definitely felt here too, he is so missed. Such a wonderful kind gent.
We wish you and your family well for the future.
Best Wishes

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Review from Sandra S (Niece of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience

My aunt was moved from hospital to Mill Lane Nursing Home in mid-August. At first she was quite upset, but after a few days and wonderful care she thought it was wonderful. The manager and staff do all they can to make her comfortable. She says it is like staying in a hotel, the food is good. There

is entertainment most days and if she feels like having a day in bed, that is not a problem. The staff bring her meals to her room. All in all, our family are so pleased she has a room in this lovely nursing home.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Sandra, you are so kind.
I'm so glad we made her happy decorating her room for her as she wished with lovely forest themes.
Your aunt is a delight and is a lady who knows what she wants.
A very spirited and well-liked resident of Mill lane, also with lovely family members too! Best Wishes.

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Review from Jennie R (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience

Found Mill Lane to be very clean and very welcoming. The staff are very approachable.
Very pleased with my mum's care and the progress she has made over the last year of being there.
Mum is peg fed so can't rate food or drink.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hi there Jennie,

Thank you so much for your positive review, I'm so happy and pleased to hear that you are happy with Mum's progress at Mill Lane.

Best wishes to you and your family.

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Review from S C (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

It's never an easy decision for parents/children when moving into care but the whole family have been really happy that they have chosen Mill Lane Nursing Home. They took time to allow us to visit and worked really hard to help Mum settle into her new home in April. It is a "happy home" and this is

always evident in the care and support Mum receives. Everyone goes the extra mile to make the residents safe, comfortable and cared for. This ethos of working starts at the top and radiates through the whole team who work in such a hard, positive way. The food is great, with good options. Different spaces allow residents to be together but also have quiet times too. The outside garden spaces are lovely a real boon, especially in summer. The activities coordinator organises suitable fun games, activities and music and takes those who are able out in the mini-bus which Mum has really enjoyed. So many things have been celebrated, birthdays, Jubilee etc. Thank you all so much.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear S C and all your family,

Such a wonderful review and such kind words. I am so happy with your thought, I will of course share this with our team.

We are so grateful that you are happy and Mum is a wonderful lady to have within our home,

Kindest Regards

Cathrine

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Review from Sylvia H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

The dedicated staff at Mill Lane are friendly and gives the home a warm family feel. The events organiser is kept busy each day with the residents doing crafts, cake making, potting plants, trips out in the minibus, Easter egg hunts and jubilee celebrations. Fridays are take-away nights which could

be anything from pizza to Chinese. The food is home cooked and always smells delicious. The residents have a choice of menu and tea and biscuits in between.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hello Sylvia,

Many Thanks for submitting your kind review.

It's really great to have such great feedback. My staff work hard to bring a smile to our residents and families too.

Many Thanks for your time.

Cathrine

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Review from Mark W (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

Mum has now been at Mill Lane since December 2018 and has been well-looked after. She always seems relaxed and comfortable which in turn is always reassuring. Very friendly, attentive and helpful staff who show pleasure in having her with them.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hello Mark,

Thank you or your kind words, I have noticed that your score is generally 4/5. I would be really happy to discuss this with you so I could gain an insight into your views to see how we could improve.

Kindest Regards

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Review from Phil A (Friend of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

At a difficult time in someone's life they have to, if they can, make a decision on where they spend their remaining days, both for themselves and for families. Upon being released to nursing home care from hospital care it was quite an anxious time, I cannot praise enough how welcome the manager and

her team made the resident and myself, which without a doubt helped to settle him, and eased my worries. The manager and her team are always there to help and answer any concerns or questions.

All staff are friendly, helpful and caring, nurses, carers, auxillaries, cooks, cleaners, maintenance - nothing is a problem.

The residence is clean, tidy, comfortable, has all his needs. The food is really good too, always looks good and smells good, and cater for what ever he fancies, guests can eat too (result!), so I can eat with him. He can have bits and pieces to decorate his room making it comfy.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Phil,

Many many thanks for the exceptionally kind review.
My team work very hard to make our residents comfortable, happy and supported.
We're so pleased you are happy with us and our resident is a delight.

Thank you for choosing Mill Lane.

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Review from Leslie C (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

Mum has just reached the age of 100 and the manager and the team at Mill Lane carried out a fantastic celebration of the occasion. School children came to sing Happy Birthday, the home was decked out with bunting and balloons, a lovely cake was prepared for her and a super Elvis impersonator was there

to provide great entertainment and deliver the card from The Queen.
Mum has always received the very best of care and attention and it very much is a home from home. Thanks to all at Mill Lane for all they do for Mum.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hello,
Thank you so much for your very kind review.
Mum is always a lovely lady to care for, always with a smile, a wave or very kind words.
We had a wonderful day celebrating. Such a buzz of excitement in the home.
You are so welcome, it's a joy to have Mum live with us and to gain new extended family too!
Best Wises
Cathrine

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Review from M B (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My mother moved into Mill Lane in December 2021 following an accident at home and a short period in hospital. She was physically very frail and confused. From that very first day, she has received the very best care from the staff. They have not only been attentive to her needs, physical, mental and

emotional but have shown her genuine affection and understanding. They have accepted her choice to remain in bed but even on the busiest of days have made time to spend a few precious minutes with her. To see her face light up when a carer or other member of staff comes into the room is a joy! I can’t single out a single person for praise because they are all great but special thanks to the activities coordinator for her creative programmes and congratulations to the new manager for initiating residents’ meetings and for her efforts to involve relatives and friends in the Mill Lane family.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your incredibly kind review, we are so pleased that Mum has settled in so well.
It's such a pleasure to be a caring family who supports their mum so well. I'm so touched with your comments, and thank you for all your support.
Best Wishes, Cathrine.

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Review from A C (Sister of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

My family and I cannot thank all the staff for all the tender loving care shown to our brother during his stay at your nursing home. The care and attention he was given was second to none, also his family when we were visiting him, we were also treated with care and kindness and above all, the most

welcome cups of tea ever.
All we can do now is just thank each and every one of them. His last days were made so comfortable and for that all we can say is thank you. Nowhere near enough for the way he was cared for.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Many Thanks for your very kind review.
Your brother was a true gentleman in every sense of the word.
Your family and his partner gave him the best love, care and attention.
It was a pleasure to nurse and care for him while he lived at Mill Lane.
We laughed with you and cried with you too. Such a wonderful family to be apart of, if only for a short amount of time.
A huge loss to you all and Mill Lane.

Our Best Wishes to you all, and thanks again.

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Review from L B (Partner of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Very kind, helpful, kind to the family and always there with kind words and advice. It's so hard to have a partner in the home, so to have support is wonderful; they really care for the family.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

To a wonderful lady, it is such a pleasure to be a part of your partner and your journey.
We are aware this is an especially difficult time for you, but we are always here to support you.
Thank you for your very kind review.
Please remember you are not alone.
It's a pleasure to have such a wonderful, caring partner in the building.

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Review from Susan L (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Our mother was admitted into Mill Lane Home in January 2022 but sadly passed away after just 6 days there. Management and all staff made every effort to ensure that she was looked after well and treated with dignity, and also made our visiting as stress free as possible. Their care and consideration

made us feel that Mum was in good hands, and that we would be contacted and consulted every step of the way.
Some of the ratings given only reflect 4 stars - this is because in most situations there is always room for improvement and all endeavours should strive to be the best at all times.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Family,

It was a pleasure to care for your mum in her last few days of life, she was a lovely resident to have and you all supported her well.

My very best wishes to you all.

Cathrine, home manager.

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Review from Beryl L (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience

My mum has been at Mill Lane for approximately a year. She moved during COVID and it took her a short while to settle in but now she would not want to be anywhere else. She is very fond of the staff. I am always made welcome as a visitor, and staff have tried to not let COVID interrupt visits whenever

possible. Mum has her own bits and pieces in her room, pictures, ornaments, and chair etc. making it homely. She has just moved downstairs so that she has a view of the garden to look at (as she is mostly bed-bound). I am thankful to all the staff who made this move possible.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your kind review. Mum is a pleasure to care for. I'm so happy that the move downstairs is a success which makes her smile. Mum loves to see the view of the garden and the flowers and birds.
You're a wonderful family who attend regularly and spend time reading with Mum. Family also attended, flying across the pond to visit, which is amazing, even though it bought tears which were happy ones.

Best wishes to you all.

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Review from Holly D (Friend of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My friend moved into Mill Lane back in December 2019, initially for respite care, as his Alzheimers was progressing and he could no longer cope at home. He was obviously very apprehensive but made to feel very welcome and soon became a permanent resident. He always says he is happy and can't fault the

place. He is encouraged to dance, as he used to be a ballroom dancer and he loves it when there is entertainment at the home. He participates in a lot more activities now as the activities co-ordinator is fantastic with him. Despite there having been several management changes and the current situation with the Coronavirus, the present manager is amazing and maintains a calm and consistent presence within the home. She is always quick and efficient in responding to any queries or concerns and is warm and genuine. The staff are friendly and I feel that my friend is being well cared for and is treated with dignity and respect.

Reply from Hanro Smith, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your lovely review. We will continue to strive for improvement and development.

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Review from Elizabeth C (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

My father has received excellent care since arriving at Mill Lane in January, particularly during the last few weeks when unwell and he has been supported by staff since his arrival to keep going with his love of growing flowers and tomatoes. More importantly, he says the food is superb with Friday

fish and chips being his favourite.

Reply from Hanro Smith, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your wonderful review. I am also so glad your father enjoys the food. I will be sure to pass the compliments onto the chef.

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Review from J C (Wife of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Mill Lane Nursing Home for palliative care at the end of his life. He was treated with great respect and we were informed at all stages in his care. The family were supported too and we were pleased to be with him when he died. The nursing and management team were excellent.

Reply from Hanro Smith, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your lovely review of Mill Lane. I am so glad you and your family were able to be supported through such a difficult time.

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Review from John B (Nephew of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My wife and myself were more than happy with the care and kindness shown to our elderly aunt. During her short stay at the home, she seemed calm and stressless which was pleasant for us to see.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your review of our home, we use the feedback received to improve our service.

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Review from C B (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

My father was only in Mill Lane Nursing Home for a short period before he passed away. During this time he was looked after in a caring and dignified fashion. The staff were always courteous and professional at all times we visited my father. Many thanks to all those involved.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your feedback. We use feedback received to improve our service.

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Review from A F (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Mum came into this care home straight from hospital. Right away, I felt a good atmosphere in the home. Mum has a number of issues including not eating, not sleeping, prone to falling and shouting out to name a few. The home has dealt or are dealing with the issues and are beginning to see the better

side of mum. We are very happy with her care.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Many thanks for your review. It is instrumental to us to use reviews received to improve our service and to ensure our residents receive the best care possible.

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Mill Lane Nursing and Residential Home

Care Provided by Mill Lane Nursing and Residential Home

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Funding & Fees Guide for Mill Lane Nursing and Residential Home

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