Mill Lane Nursing and Residential Home

79 Garrison Lane, Felixstowe IP11 7RW
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9.5 72 Reviews
  • Mill Lane Nursing and Residential Home, Felixstowe
Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the bustle of the town.

The home, once a local doctor's surgery, has been sympathetically extended and now provides a selection of welcoming reception rooms with attractive patio areas. Mill Lane offers specialised nursing care for the elderly and has an enviable reputation in the local community for its high quality care. Bedrooms are fully furnished, however, residents are encouraged to to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are constantly available and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure their needs are met. Appointments can be arranged with a visiting optician, dentist, and chiropodist. Mill Lane has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, with special diets being catered for.

A dedicated Activities Co-ordinator is available for residents and can arrange for them to take part in as many or as few activities as they wish.

Family and friends are always welcome at Mill Lane and they value their involvement in residents' care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

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Care Provided by Mill Lane Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Galloway (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Mill Lane Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,600
  • (these prices are only a guideline, please contact Mill Lane Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to make arrangements to visit Mill Lane.


  • Parking

  • Mill Lane has a limited amount of parking on site,


Mill Lane Nursing and Residential Home Reviews (72)

Total of 72, showing 41-60
9.5

Mill Lane Nursing and Residential Home has a Review Score of 9.5 (9.525) out of 10, based on 17 reviews in the last 2 years. Over all time Mill Lane Nursing and Residential Home has 72 reviews.

Overall Experience

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Date Published

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Review from C C (Daughter-in-law of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly and welcoming. Staff are kind and helpful. My father-in-law is well looked after and likes the staff. My two concerns are - bells are always ringing, patients are high need and staff are thin on the ground and rushed off their feet. (Not enough staff)
My second concern is the carpet
which is smelly and stained. I wish I could clean or replace it.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Many thanks for your review. It is instrumental to us to use reviews received to improve our service and to ensure our residents receive the best care possible. It was beneficial speaking with you yesterday about the matters you raised. As mentioned, a new carpet machine is on order in addition to a quote being requested to replace the carpet. Our call bell system is reviewed frequently as is the dependency of our residents to ensure correct staffing levels are in place to ensure all of their needs are met. I welcome you to join me for refreshments on your next visit.


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Review from Val W (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been impressed with the care my friend has received. So friendly. But in this latest hot weather, I was impressed to see the abundance of fans to keep both residents and staff cool. Well done to the manager and team!

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Val - Thank you for your review.


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Review from Sylvia C (Wife of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care, facilities, kindness and helpfulness of all the staff. Very pleasant which is helpful during this stressful time.
No complaints from the resident.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Sylvia - Thank you for your feedback,


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Review from Colin W (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was with you for only a week before passing away. However, your manager was both efficient and professional in organising transfer from hospital and arranging appropriate care once he had arrived.
Both nursing home and staff were well organised, kind and it felt more like a retreat than a
care home. The manager and staff deserve much credit.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Colin, Thank you for your review.


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Review from V M (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my friend was only at the home for a few months; throughout the time, the care and the nursing was excellent. After day surgery, my friend needed regular nursing and then recently when my friend became very frail, the excellent care, with dignity, continued until her passing away on the 12th
March.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your review.


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Review from Christine C (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise them enough for the care they gave my mother. The staff were a credit to the management.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your review.


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Review from Susan W (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is being looked after well. She is clean with clean clothes. She loves her room which is clean and very nice. She likes her food and she is eating well. She is joining in the activities and is happy living there.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Susan


Thank you for your review.


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Review from P B (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since May 2016 and in that time, her dementia has worsened and she is now bedridden.
The personal care she receives is very good.
Management and staff are always friendly and approachable.
I'm happy my mother is well taken care of.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your review.


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Review from Don G (Partner of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was here for almost 2 years. We have found everything to our complete satisfaction from the manager and all the staff.
My partner used to say "We are lucky to be here!". She was right!
You are the best in Felixstowe.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Don, thank you so much for your lovely review.


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Review from C O (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Until my Mum's passing on the 14th December, she had resided at Mill Lane for 2 years 5 months. During that time she was well loved, cared for and supported with dignity and respect by the wonderful staff team. Mum's health had deteriorated during the last few months of her life so she preferred to
spend a lot more time in her room. Until then she had enjoyed some of the entertainment programmes especially singing and the monthly Church service. Mum managed a fish and chip lunch in April at the hut, it was so lovely that I was able to go too to assist her with lunch and was invited to have lunch with everyone too. Mill Lane has the real feel of "home". The Manager and all the staff team do a superb job and I would thoroughly recommend the home to others in the future.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Christine - Thank you for your lovely review.


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Review from Sharon S (Sister of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received the best of care during his time at Mill Lane. He has been there the best part of 18 months. Although his health has deteriorated he has always been extremely happy in this, his home environment.

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Sharon
Thank you for your lovely review.


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Review from Lindsay N (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived at Mill Lane for the past 4 years. She was always very happy there. Due to her dementia, she did not always understand certain social activities but was always involved. During August/September Mum became very poorly and the care she received was exceptional, she was treated with the
utmost respect. The support we received from the manager and all his team was first class during the last few days. Thank you Mill Lane!

Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Dear Lindsay
Thank you so much for your lovely review. Your Mum was a pleasure to know and care for.


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Review from Linda R (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is bedridden with mid-range dementia and has been in the home for three years.
We have always found the staff to be very dedicated, cheerful and caring. They are always under their pressure but still provide a high level of care. There have been a number of staff changes, including management,
which has sometimes affected the standard of care. But overall we and more importantly my mother, all feel happy with how she is looked after.

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Review from Sally P (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is given with great respect and consideration for the resident's needs and where possible tailored to their individual requirements.


The management and staff are approachable and very willing to listen to any concerns and endeavour to address any issues promptly and comprehensively.


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Review from A R (Daughter-in-law of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely happy and satisfied with the care provided for my mother in law throughout her year at the home.
She was very well cared for by the friendly staff and nothing was too much trouble., especially in her final weeks.

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Review from Thomasina W (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the way they have accepted and welcomed him into Mill Lane. The atmosphere there is amazing. Every member of staff we have met have been wonderful to myself and family. The place is spotlessly clean and the food is excellent and care is brilliant. I haven't found it
easy to release my husband of 60 years into care but I am so pleased he is at Mill Lane.

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Review from M B (Sister of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's early days, sister has only been resident for 10 days.
When looking for nursing care, the welcome was friendly and open. We were immediately aware that the home was clean, rooms were clean, bright and a good size. Staff we met were friendly and jolly, showing interest in us and our needs. Within
24hours, nurse, doctor and district nurse had visited and a care plan arranged.
Management were/are open, informative and accommodating when discussing our needs and circumstances.
Mill Lane stood out compared with other homes visited.

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Review from T J (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with mums care. A visit to my house was organised quickly which all went to plan. Spoke to the deputy manager about mum moving rooms and was shown 2 rooms and he said to let them know if it's something I want to consider. He said he would chase up finding and let me know whats happening.
Really pleased with how things are going.

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Review from Helen T (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Mill Lane for nearly of 10 years and latterly she had little mobility and suffered increasingly from dementia so that carers had to do everything for her - including feeding and turning her regularly to avoid bedsores. She reached her 100th birthday at the end of September and sadly
died soon afterwards, but I am sure that it was the excellent and consistent level of care which enabled Mum to achieve this milestone. The chef provided a lovely 100th birthday cake for her and the help and support of the staff both for her birthday celebrations and following her death was hugely appreciated. At Mill Lane, I knew that every member of staff including the cleaning, catering, admin and caring professions would do their best for mum and the other residents and give them the respect, care and indeed love, that they deserved. There was always a friendly welcome at any time of day or night and doctors were always called quickly if there were any health concerns at all.

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Review from Kara G (Granddaughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a person who has had experience of nursing homes I was skeptical about my grandad going into one. It wasn't a decision that was easy for us as a family and we were all very upset that this was the situation that we found ourselves in, as my grandad became ill. However, Mill Lane has completely changed
my mind. My grandad was clearly so well looked after by all the staff. He obviously had a good relationship with the staff and they obviously thought a lot of him too.
Nothing was ever any trouble. The staff were all happy and helpful, which was so reassuring to see.
Sadly my grandad passed away, but the staff did everything they could to ensure that he was comfortable and pain-free. They were also a great support to us whilst we were going through this tough time. I can't thank the staff enough. I will forever be thankful to you all. You made a hard situation bearable with your kindness, love the Giles family.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Mill Lane Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Mill Lane Nursing and Residential Home is calculated as follows: ( (119 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill Lane Nursing and Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Nicki

Nicki Parsons

Job Title: Housekeeper

Joined: 2012

“Prior to my current job, I worked as a Travel Insurance Advisor. But, I wished to try something new and work in the care sector. I love working in a friendly team and helping contribute to making a clean environment for our residents.”


James

James Chester

Job Title: Maintenance

Joined: 2016

“I decided to work for Healthcare Homes as it offered a varied and challenging role. I’m always looking forward to seeing what the day brings with challenges and issues to solve. I like to tackle large projects within the home, i.e. revamping the dining area with a new preparation area”


Marc

Marc Southernwood

Job Title: Head Chef

“I was working in domiciliary care before my current role, but decided to go for it when the suitable opportunity arose. My biggest professional achievement has been bringing the kitchen up to a level 5 and maintaining it. I’m so proud of bringing home produce to Mill Lane including homemade bread, homemade cakes and dishes from around the world.”


Jane

Jane Galloway

Job Title: Home Manager

With over 30 years of experience in the care sector and an NVQ level 5 qualification, I am passionate about enriching the lives and experiences of the older generation.