Mill Lane Nursing and Residential Home

79 Garrison Lane, Felixstowe IP11 7RW
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9.5 72 Reviews
  • Mill Lane Nursing and Residential Home, Felixstowe
Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the bustle of the town.

The home, once a local doctor's surgery, has been sympathetically extended and now provides a selection of welcoming reception rooms with attractive patio areas. Mill Lane offers specialised nursing care for the elderly and has an enviable reputation in the local community for its high quality care. Bedrooms are fully furnished, however, residents are encouraged to to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are constantly available and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure their needs are met. Appointments can be arranged with a visiting optician, dentist, and chiropodist. Mill Lane has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, with special diets being catered for.

A dedicated Activities Co-ordinator is available for residents and can arrange for them to take part in as many or as few activities as they wish.

Family and friends are always welcome at Mill Lane and they value their involvement in residents' care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

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Care Provided by Mill Lane Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Galloway (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Mill Lane Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,600
  • (these prices are only a guideline, please contact Mill Lane Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to make arrangements to visit Mill Lane.


  • Parking

  • Mill Lane has a limited amount of parking on site,


Mill Lane Nursing and Residential Home Reviews (72)

Total of 72, showing 61-72
9.5

Mill Lane Nursing and Residential Home has a Review Score of 9.5 (9.525) out of 10, based on 17 reviews in the last 2 years. Over all time Mill Lane Nursing and Residential Home has 72 reviews.

Overall Experience

  • 48
  • 24
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Date Published

72
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5
17
55

Review from Sian L (Granddaughter of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandfather was here for around 3 months.
We can't thank the staff at Mill Lane enough for caring for my grandad in his final few months. He was looked after so well.
All the staff are amazing. They are so attentive and caring to all residents and their families.
I didn't have a good opinion
of care homes before and I was so upset when my grandad had to go into care, however, Mill Lane has changed my opinion. What a fantastic place. I would definitely recommend it to anyone wanting a home from home care home.


My grandad's death was peaceful with us by his side. Thank you, Mill Lane and all your staff.


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Review from T B (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had a stroke in August and was in hospital for six weeks. She was very low and near to giving up. Eventually, she started to get her speech back but no movement on her left-hand side so was told she would need twenty-four hour care and would have to go in a home. She found this very hard to accept,
at eighty-three she was very independent and still lived on her own.
We told her we would find the best nursing home going and that she wouldn't be left there, we would organise a wheelchair and take her out. Mill Lane has been brilliant. Mum has settled in nicely and seems to have banter with most of the staff and they seem to really care.
Mill Lane is highly recommended.

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Review from Sharon B (Private Carer of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Mill Lane is excellent. The care staff and nurses are all very friendly and willing to help in any way. There is a real homely atmosphere and there are always activities taking place. The food is also excellent and very well presented.

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Review from Karen M (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in March - she has been in this care home for 18 months and was 91. I am so grateful to everybody for making her last months so happy and worry free. I also benefitted from the overwhelming kindness and care shown to us by every member of staff. I cannot begin to show my appreciation
to everyone who guided us through a time when we both knew that mum's days were numbered. She was happy to the end which came rather unexpectedly and all the staff were almost as upset as me and they obviously really cared for her. I wouldn't hesitate to recommend this home from home. In fact, I already have to anyone that will listen.

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Review from C D (Nephew of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very polite and helpful.

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Review from A K (Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care - friendly and happy manner.

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Review from Sue G (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, due to failing health, our mother was only at Mill Lane for just over two weeks but we would like to thank the management and staff for the excellent care they provided during her short stay. The level of care and commitment was second to none and we were pleased that we had selected
Mill Lane for her to spend the last few weeks of her life. The staff did all they could to make her as comfortable as possible and we were only sorry that she wasn't well enough to enjoy the numerous activities on offer. Thank you once again to all the staff for their kindness and professionalism. Best wishes.

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Review from Janet H (Daughter of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother arrived in 2012 at Mill Lane Nursing and Residential Home it was unsure if she would live through the night but the with the care, compassion, kindness and understanding that the staff at Mill Lane gave her we had four more years with our mother which was special. Thank you, Mill Lane.

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Review from Sylvia C (Resident) assisted by family/friend published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am treated with kindness and respect. Food is excellent. All fresh and well cooked to individual needs and diets. Rooms tastefully furnished and cleaned thoroughly. Leisure facilities excellent. Mill Lane is a real 'Home from Home'.

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Review from Andrew N (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother was only here for 8 weeks before she passed away, but the care she received was excellent which was a great comfort for us, knowing that she was being looked after in a kind and respectful way. Whenever anyone visited we were always made to feel welcome and certainly never a nuisance.
We cannot thank them enough for all the care and support.

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Review from Margaret W (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at Mill Lane for four and a half years until her passing last week. Staff were always friendly and we were greeted with a smile. Mum was very well looked after and had several of the staff as friends. Mill Lane is a small home so the atmosphere is more homely. I have been very
happy with the care mum received and was glad to think she was in a safe environment.

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Review from Patricia F (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old mother has been at Mill Lane for approximately 18 months and during this time has deteriorated in health and mobility but has had the help, support and care of good staff. At this moment they are, I believe, excellent, (which includes everyone connected with Mill Lane) working as a team
with good humour and showing great care and respect to all the residents, which is lovely to observe. Of course there may be problems at times, but the management is approachable, listens and takes action if necessary.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Mill Lane Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Mill Lane Nursing and Residential Home is calculated as follows: ( (119 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill Lane Nursing and Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Nicki

Nicki Parsons

Job Title: Housekeeper

Joined: 2012

“Prior to my current job, I worked as a Travel Insurance Advisor. But, I wished to try something new and work in the care sector. I love working in a friendly team and helping contribute to making a clean environment for our residents.”


James

James Chester

Job Title: Maintenance

Joined: 2016

“I decided to work for Healthcare Homes as it offered a varied and challenging role. I’m always looking forward to seeing what the day brings with challenges and issues to solve. I like to tackle large projects within the home, i.e. revamping the dining area with a new preparation area”


Marc

Marc Southernwood

Job Title: Head Chef

“I was working in domiciliary care before my current role, but decided to go for it when the suitable opportunity arose. My biggest professional achievement has been bringing the kitchen up to a level 5 and maintaining it. I’m so proud of bringing home produce to Mill Lane including homemade bread, homemade cakes and dishes from around the world.”


Jane

Jane Galloway

Job Title: Home Manager

With over 30 years of experience in the care sector and an NVQ level 5 qualification, I am passionate about enriching the lives and experiences of the older generation.