Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.6 147 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!

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Care Provided by Avocet Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 153 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Garnham (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (113)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Avocet Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,284
  • (these prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Extensive car park on site for all visitors.


Avocet Court Care Home Reviews (147)

Total of 147, showing 1-20
9.6

Avocet Court Care Home has a Review Score of 9.6 (9.592) out of 10, based on 55 reviews in the last 2 years. Over all time Avocet Court Care Home has 147 reviews.

Overall Experience

  • 105
  • 34
  • 4
  • 3
  • 1

Date Published

147
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Review from Jo E (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Avocet for nearly 6 months now. The care is second to none.
All of the staff are amazing, kind friendly, attentive. They all make you feel welcome.
They hold some fantastic events all year round.
I couldn't ask for a better care home for my mum amd her needs.
So thank you
to all of you!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for such a lovely review, we are so pleased you and your mum are happy with the care and support provided. we will pass on your positive feedback with the team


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Review from Sally B (Daughter-in-law of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - reception and management. Mother inlaw as well looked after and had a good 2 years with the home. She enjoyed the activities and food and always stated that all staff met her needs.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you Sally for the positive comments, mum in law was a pleasure to care for. We will share your feedback with the team.


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Review from D T (Son of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was on respite after being in hospital after various falls. Once in Avocet Court she settled well and the professionalism of the care support was very good. No complaints by my mother only praise and very thankful for the service/support she had. The staff very pleasant and willing to assist
with a smile. My mother enjoyed the activities and meeting others enjoying their company. Always good food/drink at regular intervals. Many thanks for looking after my mother.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to complete the review, we are glad your mum was happy with the care and support we glad her. Thank you for your kind words which we will share with our team


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Review from Ann B (Sister-in-law of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Avocet Court a warm, welcoming environment. I could see it was committed to serve the needs of each individual, understanding the difficulties that increasing cognitive impairment brings. Placing someone you love in the care of someone else is a huge step but my questions were answered and I
felt supported during this difficult time. It's a transition for my sister-in-law as well as us.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to do such a lovely review we are always here to support you as well as your loved one , we will pass it on to our team member.


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Review from Diane B (Daughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum spent just under a month at Avocet Court in an NHS funded reablement bed. The facilities were good if a little dated with a lovely bright and airy communal lounge and a large bedroom. On some occasions there was a lingering odour in the lounge. Mum was well fed but often left drinks untouched. Some
staff were lovely, welcoming and friendly, others less so. They were usually very busy and staff availability to discuss any queries or concerns was variable but overall they were responsive when available. One or two of the team stood out as natural carers and nothing was too much for them. There were issues with equipment function and availability which took a couple of weeks to resolve (call alarm, crash mat and sensor mat).
The reablement came to an early end as the therapists felt they could do no more for Mum. Within less than a week in a new care home Mum's mobility and continence have improved beyond our expectations, leaving us disappointed with the provision at Avocet Court.

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Review from Cara B (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fathers first time going into a home. Myself and my family were so worried about leaving him. We should have never been worried! The staff are so lovely, the home is lovely and clean. My dad is having the best care.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely feedback, its so nice to hear. We will share your feedback with our team


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Review from Sally P (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Avocet Care Home (Harlech House) in Ipswich for over a year, and throughout that time the staff are always been compassionate and caring towards my mum. Whenever I have asked questions the staff are always helpful. I am really impressed by the positive attitude shown by
all of the caring team.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you Sally for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your positive feedback with our team on our Harlech community


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Review from M C (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy and settled here, which is the most important thing to my sisters and I. While not the most modern care home, there is a constant programme of improvements taking place. The carers are fantastic, as is the activities coordinator. The food is excellent, good quality and plentiful.

Reply from Ruth Garnham, General Manager at Avocet Court Care Home

Thank you for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your lovely feedback with our team.


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Review from Alison B (Niece of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt died on 23rd January in your care. Her care with you over the past 7 years was very good. Care and communication with relatives was 9 out of 10. She loved her time with you and considered it her home.

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Review from Suzanne S (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Wednesday 15th of January, I was visiting my mother and like several other residents, Mum had a nasty cough and felt very unwell. A very nice lady from housekeeping came into Mum's room and we had a lovely chat about how this lady puts out fat balls and bird seed and what she does in the garden area.
My mum loves her garden at home so this really cheered Mum up after I left at 16.20 pm before tea arrived and I asked this lady to check on Mum for me, not only did she assist Mum with her meal, she was caring and patient and made Mum feel special and this morning the first thing Mum told me was how kind this lady had been. I believe anyone so caring should be made aware of how much this meant! Thank you.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to do such a lovely review, we will pass it on to our team member.


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Review from Paula O (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to respite care at Avocet Court Care Home from the hospital. All staff were prompt in meeting his needs, both physically, medically and emotionally. The communication from reception to nursing staff was exceptional. We felt that all staff were professional and friendly and we can
see such an improvement in my father-in-law in all areas. Thank you so much.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review and glad that father in law is so much better, we will pass the feedback on to our team.


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Review from Rita B (Wife of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we arrived at Avocet Court Care Home we didn't know what to expect, we were welcomed with a warm reception and my mind was put at rest as this was our first time in a care home, it was a family decision. Thank you.

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Review from A C (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class. All staff have given excellent care to my mother. Thank you!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, we will pass it on to our team.


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Review from M G (Brother of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady on reception was very friendly and helpful. All staff have been courteous and assuring. Have found Avocet Court Care Home an excellent overall experience.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us feedback and glad you were happy with the care your brother received. We will share your positive feedback with our team.


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Review from Stephen C (Husband of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife always tells me when I visit that she likes the place, the food is always good, and the staff are great, I visit three times a week and have lunch as well. I always get a phone call from one of the carers as to how she is. I also believe if it wasn't for the night staff my wife would not be
here now checking
her on three occasions over the time she has been there when she had heart failure and they called emergency ambulances. I cannot thank them enough. I would recommend Avocet court if I was asked.
Thanks to all the staff.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, we are so pleased you are happy with us caring for your wife and love that you feel part of our family too.


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Review from S B (Sister of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother tells me he was well treated at Acovert and he got on really well with the carers who were very caring. He sends them a very big thank you for their care. As his carer and next of kin living 4 1/2 hours drive away I found communication was sometimes difficult and was not always kept in the
link, without me calling regularly. The major issue not being able to talk to my brother when his phone was not charged. Having said that the carers when contacted were always respectful and very caring of my brother which is the main thing. Thank you all.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us feedback and glad you were happy with the care your brother received. We will share your positive feedback with our team.


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Review from L B (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, Mum was very scared about coming here because she had never experienced this situation before, by the time it was time for her to move on she would quite happily have kept here longer. The staff had been very kind to her and she felt at home with them. Through no fault of the staff as they
were so busy there was sometimes a bit of a delay answering the call button but on the whole, everything was good.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, we will pass it on to our team.


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Review from Marianne H (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care that my husband has received during the year that he has lived in Powys House. He has been treated at all times with kindness, dignity and respect. All the staff have been warm and helpful to me and have given me time to speak to them when necessary. I have valued
especially that every time there has been a problem, such as falling out of bed, even if no physical damage has resulted, I have been told about this by a phone call. This has enabled me to relax and has given me peace of mind. Very best wishes, a resident's wife.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us feedback and glad you were happy with the care your husband received. We will share your positive feedback with our team.


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Review from S D (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience has been very good dealing with Mum's complex needs. Staff are friendly and helpful. There are various activities, catering for all different needs. The food is very good and constantly checking to make sure what can be improved.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, it's lovely to read your positive comments and will pass them on to all our team.


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Review from C B (Niece of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birthday visit to my Aunt who is in respite and assessment.
I was impressed with the staff that we met who appeared to be attentive and caring.
A special mention to the man in the cafe who presented my Aunt with a birthday cake and made us feel very welcome. A lovely space to sit and chat and feel
‘normal’.
I was pleased to see her room was sunny and clean with its own en-suite.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, it's lovely to read your positive comments and look forward to seeing you in the cafe again soon.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Avocet Court Care Home is calculated as follows: ( (434 Excellents x 5) + (161 Goods x 4) + (36 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 640 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

Residential, Residential Dementia, Nursing, Nursing Dementia


Awards / Recognitions (12)

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Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager

Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.


Frequently Asked Questions about Avocet Court Care Home

What types of Care is Avocet Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avocet Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Avocet Court Care Home have?

There are 113 Single Rooms.

What are the Facilities & Services at Avocet Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avocet Court Care Home to the centre of Ipswich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.