Review from P M (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience

Friendly, helpful staff. My mother tells me she is well looked after and such a statement from her is a very high bar indeed.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us feedback and glad your mother is happy with the care she is receiving. We will share your positive feedback with our team.

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Review from Craig C (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience

My father has been a resident in this care home for about the last six months. The care and patience of the team is amazing. I could not thank them enough really impressed.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely feedback and are glad you are happy with the care your father is receiving. We will pass your positive feedback on to our team.

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Review from T C (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience

My mum was transferred to Avocet after a brief stay in hospital, for an assessment of her care needs. The staff were super friendly to Mum and looked after her well, and after just 2 weeks Mum was able to be discharged home. I think it is fair to say that the room Mum had was more on the basic side,

but it did have a private toilet which was ideal for Mum. Mum enjoyed the meals and loved chatting with the various members of staff. Whilst Mum didn't want to join in with the activities, there was a regular programme of events that everyone was encouraged to join in. The cafe in the main entrance is lovely and welcoming, and the cake is delicious! All in all, I am very pleased with how Mum was treated over her relatively brief stay here.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us a review, it was lovely to hear your positive comments which we will feed back to our team. You and mum are always welcome to pop in for coffee and cake anytime it would be lovely to see you.

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Review from Keith B (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

He is coming up to a year in care. Both me and my partner are very happy with his care so thank you.

Reply from The Manager, General Manager at Avocet Court Care Home

We appreciate your feedback and are glad you are happy with the care your loved one is receiving, he is a pleasure to care for. We will pass your positive feedback on to our team.

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Review from H C (Sister of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

It was such a relief when my relatives became temporary residents at Acovet Court. They were treated with great respect by all professionals involved with their stay.
Although they had difficulties settling this was not through want of trying and patience from the staff.
They were all most kind.

Phone calls were welcomed and reassuring. The range of activities available was amazing. Avocet certainly improved the quality of my relatives' lives.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for the lovely review, your relatives have been a pleasure to care for. Feel free to come and visit us anytime, you and your family are always welcome

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Review from Susan L (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience

My husband was previously in another care home and became increasingly distressed at being kept in his room each and every day. Since moving to Avocet Court he has become much calmer and enjoys mixing with other residents in the day room. In his previous home, he didn't eat, but by the second day at

Avocet, he was eating half of all his meals and is much happier now.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from L E (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been taken care of with professional and kindness and alwats treated with respect and dignity. She has been made to feel welcome and comfortable and says that nothing is too much trouble for the staff. We, as a family, have been impressed with the care and attention Mum has received. Our peace

of mind that she has been in a safe and secure environment means more than we can express. Thank you to everyone who helped Mum feel at home and us welcome at all times.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us a lovely review, we really appreciate your positive feedback and glad that Mum has settled in. We will pass your thanks on to our team.

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Review from Michael S (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care my mother received at Avocet Court. The staff were caring and supportive, up until her death in late January 2024.
Thank you so much.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely review, it was a pleasure to care for your mother. We will pass the positive comments on to the team.

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Review from Doreen S (Respite Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience

I am in here temporarily but if I needed a permanent care home I would not improve on Avocet Court Care Home. The manager is perfection, the staff are wonderful, so caring, nothing is too much trouble. The food is excellent, very well cooked and a great selection. The facilities are great and as for

Christmas preparations, superb. My family visitors are amazed at what everyone does for us.
Thank you to the manager to everyone else for a lovely stay.

Reply from The Manager at Avocet Court Care Home

Thank you so much for the lovely review, you have been a pleasure to care for. Feel free to come and visit us anytime, you and your family are always welcome.

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Review from C G (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly and professional.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from A C (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience

I really love living here.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from M K (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience

Very big place, lovely girls to look after you. Food very good, too much at times. I had a very nice room and staff looked after me very well.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from Catrina D (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

My mother stayed here after suffering a stroke. The room was clean but basic. We found all the staff to be very helpful, kind and compassionate and cheerful. Mum was looked after well, kept clean and well dressed. The food was nice but there could have been a bit more variety at lunch. She got very

bored of soup. Activities were provided which Mum enjoyed. The gardens were nice with a nice table and chairs area to sit in.

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Review from Rosemary S (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

My husband recently stayed at Avocet Court, Harlech House. All of the carers who looked after him went over and above. I cannot praise the staff highly enough. The care, kindness and support were outstanding.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from Susan W (Respite Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

When I was sent here from hospital, I was very frightened. I needn't have been, as the staff were very welcoming and helped me in every way to settle in, from the staff, carers, ladies who brought my meals, to the cleaning staff. Have made lots of new friends who I will miss very much. It's a very happy

place, very warm and comfortable. I would recommend it to anyone. Everyone I have met were kind, it meant so much to me. Thank you.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for the lovely review, we are so pleased you enjoyed your stay with us. Don't forget to drop in when you are passing, you are always welcome.

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Review from Susan K (Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

Exceptional care from all members of teams. Food is second to none. Wonderful flavours, always served hot.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time in giving us a lovely review, we are glad you are enjoying your stay with us. We will share your feedback with the team.

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Review from David J (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

My Mum spent 6 weeks in Harlech, the dementia unit at Avocet. Her dementia had made her fairly quiet, as opposed to other residents who were shouting, banging on doors etc. She found the environment intimidating and often didn't want to leave her room and spent a lot of time alone (when we weren't visiting).

Her personal care was poor and she took many weeks after leaving Harlech to heal properly. On a plus, their entertainment person was superb. He worked so hard with the residents.
We moved Mum out as soon as we were able to.
I can only comment on Harlech and do understand the other buildings feel very different.

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Review from Angus M (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

My 93 year old mother suffered a stroke in April 2023, and after two months in Heath Road Hospital, Ipswich (where she received excellent treatment), she was moved to Powys House, where she stayed for over two months. During her time there she received excellent care from a very friendly, caring and

professional staff. The house was always clean, devoid of unpleasant odours, well run by an active and engaged management team, relatively quiet with pleasant well tended gardens with seating. My mother was treated with dignity whilst being encouraged to actively pursue her recovery and we were impressed that, whilst the staff were clearly busy and stretched, [under resourced almost certainly] they always found time for a few kind words of encouragement, which are as important as any therapy. They willingly accommodated most requests, were always helpful. Their positive attitude at all times is to be commended. We are very grateful for the high quality care my mother received.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, it's lovely to read your positive comments. We will share the lovely comments with all the team.

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Review from Vicky G (Friend of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

On behalf of myself and my mother, we wish to extend our deepest gratitude to the staff at Powys House (part of Avocet Court). No matter what time of the day or night we are welcomed as we visit our friend who is in respite after illness. The staff answer the door quickly and nothing is too much trouble.

They treat our friend with kindness and dignity, speak softly to her and treat her like a human being. The staff go over and above to accommodate her personal needs and get her outside (which she loves) as much as possible. The staff are always busy doing something useful but do not appear rushed and hasty. They are attentive to the bedroom call alerts and have the utmost empathy. They dress neatly and professionally. There is very little smell to the place, it is quiet and peaceful. There is plenty of free parking, the gardens are well-kept, the furniture is basic but very acceptable.

Many thanks to you all, I hope the message gets passed to you that you are doing a wonderful job.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from B B (Son-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law, who is 98 years old, arrived here at Avocet Court Care Home in November 2022. From the day she arrived, she has received the very best care. Coming into reception you receive a big smile and a courteous welcome. Nothing is too much trouble for the general manager and all the staff

that work in the "houses" are very caring and patient towards the residents.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review., we will share the lovely comments with all the team.

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