Review from M K (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience

Very big place, lovely girls to look after you. Food very good, too much at times. I had a very nice room and staff looked after me very well.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from Catrina D (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

My mother stayed here after suffering a stroke. The room was clean but basic. We found all the staff to be very helpful, kind and compassionate and cheerful. Mum was looked after well, kept clean and well dressed. The food was nice but there could have been a bit more variety at lunch. She got very

bored of soup. Activities were provided which Mum enjoyed. The gardens were nice with a nice table and chairs area to sit in.

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Review from Rosemary S (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

My husband recently stayed at Avocet Court, Harlech House. All of the carers who looked after him went over and above. I cannot praise the staff highly enough. The care, kindness and support were outstanding.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from Susan W (Respite Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

When I was sent here from hospital, I was very frightened. I needn't have been, as the staff were very welcoming and helped me in every way to settle in, from the staff, carers, ladies who brought my meals, to the cleaning staff. Have made lots of new friends who I will miss very much. It's a very happy

place, very warm and comfortable. I would recommend it to anyone. Everyone I have met were kind, it meant so much to me. Thank you.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for the lovely review, we are so pleased you enjoyed your stay with us. Don't forget to drop in when you are passing, you are always welcome.

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Review from Susan K (Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

Exceptional care from all members of teams. Food is second to none. Wonderful flavours, always served hot.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time in giving us a lovely review, we are glad you are enjoying your stay with us. We will share your feedback with the team.

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Review from David J (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

My Mum spent 6 weeks in Harlech, the dementia unit at Avocet. Her dementia had made her fairly quiet, as opposed to other residents who were shouting, banging on doors etc. She found the environment intimidating and often didn't want to leave her room and spent a lot of time alone (when we weren't visiting).

Her personal care was poor and she took many weeks after leaving Harlech to heal properly. On a plus, their entertainment person was superb. He worked so hard with the residents.
We moved Mum out as soon as we were able to.
I can only comment on Harlech and do understand the other buildings feel very different.

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Review from Angus M (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

My 93 year old mother suffered a stroke in April 2023, and after two months in Heath Road Hospital, Ipswich (where she received excellent treatment), she was moved to Powys House, where she stayed for over two months. During her time there she received excellent care from a very friendly, caring and

professional staff. The house was always clean, devoid of unpleasant odours, well run by an active and engaged management team, relatively quiet with pleasant well tended gardens with seating. My mother was treated with dignity whilst being encouraged to actively pursue her recovery and we were impressed that, whilst the staff were clearly busy and stretched, [under resourced almost certainly] they always found time for a few kind words of encouragement, which are as important as any therapy. They willingly accommodated most requests, were always helpful. Their positive attitude at all times is to be commended. We are very grateful for the high quality care my mother received.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, it's lovely to read your positive comments. We will share the lovely comments with all the team.

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Review from Vicky G (Friend of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

On behalf of myself and my mother, we wish to extend our deepest gratitude to the staff at Powys House (part of Avocet Court). No matter what time of the day or night we are welcomed as we visit our friend who is in respite after illness. The staff answer the door quickly and nothing is too much trouble.

They treat our friend with kindness and dignity, speak softly to her and treat her like a human being. The staff go over and above to accommodate her personal needs and get her outside (which she loves) as much as possible. The staff are always busy doing something useful but do not appear rushed and hasty. They are attentive to the bedroom call alerts and have the utmost empathy. They dress neatly and professionally. There is very little smell to the place, it is quiet and peaceful. There is plenty of free parking, the gardens are well-kept, the furniture is basic but very acceptable.

Many thanks to you all, I hope the message gets passed to you that you are doing a wonderful job.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from B B (Son-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law, who is 98 years old, arrived here at Avocet Court Care Home in November 2022. From the day she arrived, she has received the very best care. Coming into reception you receive a big smile and a courteous welcome. Nothing is too much trouble for the general manager and all the staff

that work in the "houses" are very caring and patient towards the residents.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review., we will share the lovely comments with all the team.

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Review from Edward N (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

Avocet Court Care Home is set in lovely kept grounds. The staff who work there all seem to be very happy and efficient, always there to help and support the residents. I visit as a friend but show family members take great comfort that their loved ones are well cared for. I usually meet my friend in

the cafe which is very light and nicely decorated and makes the visit more pleasurable

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from E P (Friend of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience

My friend was admitted from hospital for a six-week assessment during which she received good care. Unfortunately, she fell after three weeks and was readmitted to hospital and has since been moved to another care home. The staff were kind and caring during her stay.

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Review from Danny F (Nephew of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Although brief, the staff warmed to my uncle and were patient, caring and good to him.

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Review from Gill D (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband came here for nursing care straight from the hospital following a fracture injury to his pelvis/ The welcome I received from the receptionist was so reassuring and caring. She is an exceptionally excellent front-of-house person.
The unit staff were warm, kind, capable and positive in their

care and support of my husband. He was kept clean and attended to throughout his stay here.
Each member of the team treated him with kindness and respect, clearly conscious of his confusion and health needs.
The physiotherapy team were excellent; they encouraged and talked to my husband about exercises and updated me too.
I am extremely grateful to have the opportunity to feedback on the level of service provided. Sincere thanks from the patient and I.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review; your husband was a pleasure to care for. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from B T (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

The manager has been a constant support in almost my 11 years dealing with them whilst my mum was a resident. My mum received excellent care and a great team effort that saw her live to 97 and 3/4! There was a carer here when Mum arrived that is still there today and I cannot speak highly enough of

this person. The home was so upset at my mums passing as she was a little dear and it was rather quick and unexpected. They deserve some award and I hope you're able to do this. Please keep me informed.

Reply from The Manager, General Manager at Avocet Court Care Home

It has been an honour to be able to support your Mum and your family over the past 11 years. You have been part of the family for many years and we do hope you will continue to stay in touch

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Review from N B (Relative of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience

A very clean, pleasant and professionally run home. All the staff were extremely friendly and caring towards patients and visitors. After an accident and hospital care, this amazing home has helped my family member regain strength and rehabilitate, whilst treating him with care and maintaining his dignity.

A wonderful place. Highly recommend.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you very much for your lovely review. It is so pleasing to hear. We are very proud of our Avocet team and will pass on your lovely review

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Review from Richard H (Son of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience

My visit was on 16/06/23 after receiving a phone call the day before from a conscientious, polite young lady who was a carer, amongst other things, asking for Mum, a fan and to top up her money account. When I arrived, I met some new staff. Firstly, a bubbly, friendly, with a big smile receptionist

who was very accommodating. When I asked if I could see the accounts manager, I was told that she had just gone into a meeting, but would I like a coffee and wait - I said thank you. Then, when I met the accounts manager, who took me to her office, where she came across as polite, professional and articulate, answering a couple of queries that I had to a very satisfactory standard.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you very much for taking the time to leave us feedback about your experience visiting Avocet Court
We are very pleased to hear that your experience with us has been a positive one and we look forward to seeing you again in the home very soon.

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Review from A B (Daughter of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience

Friendly, kind and respectful. I have two young children who feel comfortable and content to visit their grandad. The staff made my dad feel welcome and valued. They also have made the family feel like that. Couldn't do enough to help Dad and the family settle. Thank you all!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you very much for taking the time to leave us feedback about your experience.
We are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to seeing you.

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Review from S W (Son of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience

My mum was there for a short time, her room was not clean and she was left in the same clothes for about three or four days and just left in bed. My mum fell over and I was not told what was going to happen to her. Some of her clothes when missing. I am her son and I was not very happy.

Reply from , General Manager at Avocet Court Care Home

We are so sorry that you had a negative experience with Avocet Court. We are unable to find any record of your concerns during your mother's stay with us but would love to discuss further to ensure we can improve our process. We will try and reach out by telephone.

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Review from Clark D (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

Our dad was in Avocet Court for 3 weeks being cared for as he was end-of-life. The care and attention he received was excellent. The compassion that we were shown as a family, particularly on the night of Dad's passing, was fantastic.
Dad and ourselves were treated very, very well. We were very happy

with all the staff whatever their position/role was. We couldn't thank them enough.
Can't comment on value for money as Dad was funded.

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Review from K T (Son of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience

Overall the staff are very friendly and helpful. Mum is kept clean and comfortable but could do with more help with feeding. Her room is satisfactory but could do with decorating at some point. For her needs, she does get value for money.

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Avocet Court Care Home

Care Provided by Avocet Court Care Home

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Funding & Fees Guide for Avocet Court Care Home

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