Review from I S (Son of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

Great home. Service was great. I was dubious at first as I had heard things. Couldn't fault in any way. Carers were great and friendly, management were approachable. Really helped with my dad in his time of need.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, I will pass your kind words on to our team.

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Review from Bruce B (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

We have been very impressed with Avocet Court, they have always been very informative and keep us up to date on any changes in my mother's care. They have been very patient, caring, and understanding of my mother's needs as the dementia progresses and there has always been someone at the end of the

phone we have been able to talk to. Staff doing a very good job in difficult times!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your wonderful review, we have shared the comments with all at Avocet Court.

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Review from G G (Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

I had respite at the home and had such a good experience, very welcoming and having people around when you need them. My room was clean, warm, and comfortable and the food was great. I look forward to spending some more time there again soon.

Reply from The Manager, General Manager at Avocet Court Care Home

We are so pleased you enjoyed your stay here and look forward to seeing you again soon.

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Review from M K (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience

Couldn't ask for anyone better to look after my mum.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your very kind feedback, it was an absolute pleasure to care for your mum.

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Review from Paul D (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

There are big security problems in this home. Whilst a resident in the home £1800 went missing from my mother. The management seemed uninterested when I reported her bank card being used outside the home in Asda, taxi rides, take away meals, mobile phone top-ups (she does not use a mobile phone). All

while she was bedridden, as she falls if walking unaided and in isolation, due to being Covid positive. Only when other agencies got involved did any action take place. The staff member has now been given a 26 week suspended sentence and ordered to pay my mother and other residents a total of £4000 compensation. I received no apology or communication as to how the home intends to prevent further lapses in security.

Reply from The Manager, General Manager at Avocet Court Care Home

We are so sorry that this incident occurred. We can assure you that this has been dealt with through the proper channels with all appropriate agencies involved. You will be receiving a detailed response shortly and should’ve received an email confirming this. If there is anything else we can do in the meantime please don’t hesitate to get in touch.

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Review from G R (Wife of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

I am very grateful for the care given to my husband but:-
- I do not like the fact of no ensuite - commode use and it leaves a smell in the room which is unpleasant for the resident and/or visitors using the room.
- I can't comment on activities, food, safety/security, value for money because I have

not witnessed or been told of these.
- The staff work hard but there are too few to deal with patients/residents, eg. we waited 20-25 minutes for staff to come to assist with toilet needs - not good - for relief and dignity.
Staff are caring and polite.

Reply from The Manager, General Manager at Avocet Court Care Home

Many thanks for your kind feedback regarding our incredibly hard working team, we will ensure we pass this on to them. I’m so sorry we are unable to offer en suite facilities at this time. Kindest regards.

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Review from Susan W (Daughter of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience

Mother joined your home in January and in that time covid restrictions applied - from viewing her room and the home and visits covid made things difficult. In her stay, every member of staff made her welcome, comfortable, and Mother liked them (important!). They did their utmost to communicate as extremely

deaf. All staff encountered very polite, extremely kind and helpful. Questions answered quickly, responses very good. Would recommend and am entirely happy with all aspects.

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Review from P H (Brother of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience

My Sister was a resident for just over a year until she died on 27/11/21. During her time at Avocet Court, she was given lots of care and attention. She bonded with so many of the team/staff while she was there in her unit, Cilgerran, and the office staff. We are so grateful to all at Avocet Court.

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Review from Carole B (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

When phoning in staff were helpful and pleasant. When arriving on visits the staff were also helpful and nothing was too much trouble. The staff were very caring with my Mum and treated her with dignity right to the end. They were all doing a good job under difficult times and deserve a pay increase!

Reply from The Manager, General Manager at Avocet Court Care Home

The team would like to thank you for your very kind review.

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Review from Niccola K (Granddaughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

Your care staff are caring, empathetic, hard-working, and kind.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your kind words this means a lot to the team.

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Review from Julie I (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

This care home and staff have really improved my mother's wellbeing and health. The staff are so patient and kind to residents. My mother is thriving under their care.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you Julie for such a wonderful review, I am so pleased your mother had a positive experience with us.

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Review from C H (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

Unable to access the facilities as too short a stay.
And except for the sleeping better in most hotels I've stayed in.

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Review from Stephen S (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

In my particular case, I found myself here due to lack of carers for my needs at home. During my 5/6 weeks, I can only highly praise all the staff for their kindness, understanding, and compassion for which I will always be truly thankful and I have promised to return to say hello once I am back to

full health.

Reply from Kim Eagleton, General Manager at Avocet Court Care Home

Thank you for such a lovely review, it will be wonderful for you to come and say hello when you are back to full health.

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Review from Frazer L (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

My father has not been a resident for very long. But he has settled in well from what I can tell. The contact I have had with staff has been polite and very efficient, with questions answered and clear competence displayed. I look forward to Covid restrictions easing to allow me to see more of what

appears to be an excellent care home.

Reply from The Manager, General Manager at Avocet Court Care Home

I would like to say thank you for your kind words and for such a positive review of the home.

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Review from T W (Son-in-law of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

The home meets my father in law's needs, in every way. Due to Covid, I have not been able to enter the home.

Reply from The Manager, General Manager at Avocet Court Care Home

I would like to thank you so very much for your kind words.

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Review from Susan M (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

During a very difficult and emotional time for my mum and myself, all the staff from office staff to care staff did everything possible to make the time my mum spent in Avocet a positive step. Every time I phoned nothing was ever too much trouble. She was cared for and treated with respect and dignity.

The only reason I needed to move mum was to be closer to me. Praise to all the staff at Avocet Court. Thank you.

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Review from Carol W (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

My mum is very happy here. The staff are all lovely and very caring. The food is great and the home is clean and bright. The staff really care about the residents' safety and wellbeing. I would thoroughly recommend this care home.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your very kind review, and for your recommendation.

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Review from L W (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

My Mum and Dad are living in Avocet. They went in December 2020 after being very ill in hospital, unable to ever return home. It is difficult for me to comment much as I haven't seen the home, the rooms etc because of covid. They choose to stay and speak very highly of the carers and the way they are

being looked after.

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Review from Rosemary G (Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

This is my first experience of a care home, very satisfactory. It would be nice if a member of staff could buy things for residents eg batteries, soap, shampoo, stamps etc.

Reply from Sinead Leonard, Business Development Manager at Avocet Court Care Home

Hi Rosemary, thank you for taking the time to complete a review. We really appreciate your feedback. Kind regards.

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Review from Sally W (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

Everything was fine. The member of staff was very good and made sure I followed the covid rules. The window between me and dad on the visit needed cleaning, but the sun didn't help. Also, I think the speaker needs looking at as my dad could not hear me unless, of course, he had an off day. Overall the

visits are excellent and so glad you allow me to visit.

Reply from Kim Eagleton, General Manager at Avocet Court Care Home

Hi Sally, thank you for your feedback. I will pass on to the team. I am pleased to hear you find our safe visits are overall excellent and you got to see your Dad. Warm regards Kim.

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Avocet Court Care Home

Care Provided by Avocet Court Care Home

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Funding & Fees Guide for Avocet Court Care Home

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