Review from R L (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

All the staff seem very friendly and helpful whenever we phone. Even with the tough times of the last 2 years. We visited from far away and again very helpful and accommodating staff. Mum seems happy and well cared for most of the time. Due to covid, some restrictions are still in place, therefore the

review is based on what we have seen so far.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the kind comments. We will share your lovely comments with our team.

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Review from Karen P (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

Absolutely brilliant place.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for your review of Avocet Court, I will share your lovely comment with our team.

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Review from S M (Granddaughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

My nanny had a short stay at Avocet Court Care Home after a long time being in hospital. From the start, the staff were very welcoming and treated my nanny with respect. The manager of Cilgerran took the time to speak to the family and explain the process of what would happen during my nanny's stay.

My nanny is now home but often talks about how well she was cared for at Avocet Court Care Home.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your comments about your nanny's recent stay at Avocet Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your nanny had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from C A (Niece of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

Staff are brilliant. Really helpful and caring, hospitality is 10/10. My Aunt has been treated with the utmost care and respect. The facilities and events on offer for residents are lovely, the food is also very good!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely feedback, we appreciate your positive comments and are very glad your aunt is enjoying her stay.

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Review from Tracey E (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Avocet Court are absolutely amazing. They are respectful to my relative and treat her with dignity. She is always telling me how well looked after she is and how lovely the staff are. I have real peace of mind knowing that my mum is safe and well cared for.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to complete the review, it will be shared and appreciated by all the team. It gives us great pleasure to know that our relatives and friends are confident and reassured by our standards and what we strive to achieve here at Avocet Court.

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Review from S H (Granddaughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Avocet Court Care Home cared for my grandad whilst on respite, he was so happy and so look after in the home. Staff were excellent, very attentive, and ensured all his needs were met. Food was brilliant, with lots of choices. Management were very present in the home, taking time to come round and speak

to residents and family which was really nice.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your kind review, I'm so glad your grandad had a lovely stay with us. Your feedback will be passed on to our team.

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Review from S S (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience

Had a parent in for end-of-life care and I cannot thank the staff enough, not only for the care given but for the support we received as a family. All staff interacted with residents brilliantly and treated them all with the utmost respect, the infection control was second to none. The management was

fantastic, especially after my parent passed. The whole time was very personal and I am grateful for the service we received as a family, they made a very difficult time a little easier.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely comments, I am happy that the team at Avocet were here to help you through this difficult time.

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Review from Joan B (Daughter of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience

Avocet Court Care Home is a lovely care home. The staff are friendly and welcoming and Mum is always clean and well cared for. They do a lot for the residents to make it a happy home for them to live in. Mum took a while to settle but everyone was very patient with her until she did. If there is ever

a problem or query they are very quick to resolve it. I would definitely recommend to anyone looking for care.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the kind comments, I will pass the positive feedback on to the team.

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Review from Teresa B (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum has gradually managed to accept living at Avocet Court and this is down to the brilliant staff. All very caring and always have time to sort anything whether they are already doing something. The food sounds lovely and the entertainment and activities are all brilliant.

Reply from The Manager, General Manager at Avocet Court Care Home

We are very glad Mum is enjoying her stay here at Avocet Court, she is an absolute pleasure.

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Review from I S (Son of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

Great home. Service was great. I was dubious at first as I had heard things. Couldn't fault in any way. Carers were great and friendly, management were approachable. Really helped with my dad in his time of need.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, I will pass your kind words on to our team.

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Review from Bruce B (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

We have been very impressed with Avocet Court, they have always been very informative and keep us up to date on any changes in my mother's care. They have been very patient, caring, and understanding of my mother's needs as the dementia progresses and there has always been someone at the end of the

phone we have been able to talk to. Staff doing a very good job in difficult times!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your wonderful review, we have shared the comments with all at Avocet Court.

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Review from G G (Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

I had respite at the home and had such a good experience, very welcoming and having people around when you need them. My room was clean, warm, and comfortable and the food was great. I look forward to spending some more time there again soon.

Reply from The Manager, General Manager at Avocet Court Care Home

We are so pleased you enjoyed your stay here and look forward to seeing you again soon.

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Review from M K (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience

Couldn't ask for anyone better to look after my mum.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your very kind feedback, it was an absolute pleasure to care for your mum.

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Review from Paul D (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

There are big security problems in this home. Whilst a resident in the home £1800 went missing from my mother. The management seemed uninterested when I reported her bank card being used outside the home in Asda, taxi rides, take away meals, mobile phone top-ups (she does not use a mobile phone). All

while she was bedridden, as she falls if walking unaided and in isolation, due to being Covid positive. Only when other agencies got involved did any action take place. The staff member has now been given a 26 week suspended sentence and ordered to pay my mother and other residents a total of £4000 compensation. I received no apology or communication as to how the home intends to prevent further lapses in security.

Reply from The Manager, General Manager at Avocet Court Care Home

We are so sorry that this incident occurred. We can assure you that this has been dealt with through the proper channels with all appropriate agencies involved. You will be receiving a detailed response shortly and should’ve received an email confirming this. If there is anything else we can do in the meantime please don’t hesitate to get in touch.

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Review from G R (Wife of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

I am very grateful for the care given to my husband but:-
- I do not like the fact of no ensuite - commode use and it leaves a smell in the room which is unpleasant for the resident and/or visitors using the room.
- I can't comment on activities, food, safety/security, value for money because I have

not witnessed or been told of these.
- The staff work hard but there are too few to deal with patients/residents, eg. we waited 20-25 minutes for staff to come to assist with toilet needs - not good - for relief and dignity.
Staff are caring and polite.

Reply from The Manager, General Manager at Avocet Court Care Home

Many thanks for your kind feedback regarding our incredibly hard working team, we will ensure we pass this on to them. I’m so sorry we are unable to offer en suite facilities at this time. Kindest regards.

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Review from Susan W (Daughter of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience

Mother joined your home in January and in that time covid restrictions applied - from viewing her room and the home and visits covid made things difficult. In her stay, every member of staff made her welcome, comfortable, and Mother liked them (important!). They did their utmost to communicate as extremely

deaf. All staff encountered very polite, extremely kind and helpful. Questions answered quickly, responses very good. Would recommend and am entirely happy with all aspects.

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Review from P H (Brother of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience

My Sister was a resident for just over a year until she died on 27/11/21. During her time at Avocet Court, she was given lots of care and attention. She bonded with so many of the team/staff while she was there in her unit, Cilgerran, and the office staff. We are so grateful to all at Avocet Court.

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Review from Carole B (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

When phoning in staff were helpful and pleasant. When arriving on visits the staff were also helpful and nothing was too much trouble. The staff were very caring with my Mum and treated her with dignity right to the end. They were all doing a good job under difficult times and deserve a pay increase!

Reply from The Manager, General Manager at Avocet Court Care Home

The team would like to thank you for your very kind review.

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Review from Niccola K (Granddaughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

Your care staff are caring, empathetic, hard-working, and kind.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your kind words this means a lot to the team.

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Review from Julie I (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

This care home and staff have really improved my mother's wellbeing and health. The staff are so patient and kind to residents. My mother is thriving under their care.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you Julie for such a wonderful review, I am so pleased your mother had a positive experience with us.

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Avocet Court Care Home

Care Provided by Avocet Court Care Home

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Funding & Fees Guide for Avocet Court Care Home

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