Review from J F (Husband of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

This review is based on my experience since my wife became a resident from hospital at Avocet Court on 23.12.20. My dealings with the staff (I phone on a regular basis), secretarial, nursing and carers are of the highest standard - helpful, considerate and patient. Their time and concern for me is most

reassuring and the care for my wife is exceptional. I was fortunate to have a pod visit with my wife on 01.02.21. The safety procedures and the process were explained to me in a friendly and authoritative manner which reassured me. The visit was very successful and I came away knowing my wife is in a safe and caring environment.

Reply from Kim Eagleton, General Manager at Avocet Court Care Home

Thank you for your kind feedback. I am pleased to hear you find our teams helpful and you feel reassured the care we give your wife is exceptional. I am pleased your visit to see your wife was a success. Warm regards Kim.

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Review from Linda K (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

I would recommend it. Care is excellent.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Thank you so much for taking the time to submit your kind 5-star review for Avocet Court. We are so pleased to hear that you found our standard of care excellent. We hope you had a lovely stay.

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Review from Elsie W (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

Excellent. I love staying here.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Thank you for leaving such a lovely review for us at Avocet Court. It’s so good to hear that you enjoyed your stay with us and we really appreciate your feedback.

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Review from Muriel W (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy under the circumstances due to the virus.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Hi Muriel, we would like to thank you for leaving such a wonderful review of Avocet Court. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback. Kind Regards, Katie.

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Review from P S (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

Looked after well.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Hi Pearl, thank you ever so much for leaving Avocet Court such a lovely 5-star review. We are so pleased to hear that you were well cared for. Thank you for taking the time to give us your feedback. Kind Regards, Katie.

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Review from Margaret S (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

Very kind and patient staff.

Reply from Katie Hamilton, Marketing Assistant at Avocet Court Care Home

Hi Margaret, thank you so much for your lovely 5-star review for our home. I will forward your lovely comment to our staff. Kind regards, Katie.

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Review from R F (Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

Exemplary care.
Staff are excellent.

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Review from Ian P (Brother of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

I am POA to my sister. She is 83 years old and diagnosed to have dementia. She was a self-funding resident until 12 march 2020. I and other family members could not praise them in any way. Her personal care was non-evident, the room was filthy and smelled. The care staff were badly supervised and the

management refused to admit to any negligence.
Her toenails were extremely long and because of this particular lack of care and she found it difficult to walk. She had a bloodied wound on her shin bone that had not been attended to or covered. She claimed that she hated the staff and the home and wanted to be moved.
I moved her from the home in order to safeguard her. She now resides at elsewhere in Sutton on Sea, Lincolnshire. And she is now a changed better person and smells lovely again.

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Review from Corinne G (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience

On the whole I am satisfied with the care and attention that is given to my mum. Obviously it was a very difficult decision to move Mum from home to Avocet Court but the staff at Harleigh House have been brilliant in helping both Mum and the rest of the family to adjust and have always gone out of their

way to make things easier.

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Review from Steve F (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience

My Mother was placed in Avocet Care Home after an accident resulting in a broken wrist, she had recently been diagnosed with Alzheimer's making it a particularly difficult time for the whole family. From the moment we walked in trough Powys door, they have been absolutely fantastic, nothing is too much

trouble and the care and attention the 'Duchess' has received has been second to none. She loves being there and has been entertained and well-fed every day. Great place, great staff and great atmosphere, thoroughly recommended.

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Review from D S (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother aged 101 years was fiercely independent, lived alone without help until a stroke in Jan 2020. Following a period in hospital, she became a resident in Avocet Care Home, Ipswich. Albeit her body was failing, her brain remained as sharp as ever, an avid reader who would always challenge and

question, always providing a considered opinion on matters. From day one she accepted Avocet as her home. She was so praiseworthy of all aspects of her care, it is also fair to say she gained a second wind, enjoying the many activities arranged, high teas, birthday parties, Valentine functions, outside entertainers and games, all to create interaction for the residents. During my many visits over 3/4 weeks, I witnessed not just good care for my mother but also to other residents. I had been employed in quality control and praise the home and staff for their professionalism, a great team. As family members visiting we were always made to feel welcome, families would also have the opportunity to dine in. The reassurance of such a good home provides such a peace of mind. Thank you all at Avocet.

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Review from Richard B (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

From November, my mum has been a resident at Avocet Court. Although my mum and us a family were nervous due to the unknown and new experience. However, we have found that there was no reason for any concerns. I feel as though the staffing levels should be more at certain periods.

Reply from Rebecca Watkins, General Manager at Avocet Court Care Home

Thank you for your review and we are delighted to hear that Mum has settled. Our staffing levels are very generous though this may not appear to be the case at times when staff are delivering care behind closed doors.

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Review from M B (Nephew of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience

The treatment and care that my auntie is receiving is first class. The cafe is a wonderful addition to the home and is very welcoming to the family of the residents, the staff are so helpful and caring.

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Review from Patrick S (Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

Having experienced many managers, I find this one seems to care more for the residents.

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Review from D S (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

We have found the care very good. The regular staff are always kind, cheerful and loving towards my father. This means a lot to us. We would like to see more regular staff - it is apparent that agency staff have to be used. It is very disappointing when long term staff leave after being told they have

to move from Harleck House.
It's noted that there are more activities which my father really enjoys.
All this helps to make this difficult journey so much easier.
A big heartfelt thank you.

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Review from Hazel W (Relative of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

Avocet Care Home is one of the best care homes in Ipswich. The care my relative received was second to none. Not only that the staff care was exceptional. I found the management extremely approachable and had an open door policy. No matter how busy the staff and management are they always make time

for us.
We were very anxious about our relative having to go into a home not to mention the guilt we felt about having to take such a decision. However the management and staff alleviated all our concerns and Avocet is a home from home.
My relative loves residing there and we have peace of mind knowing that not only are their nursing needs being met but also their emotional and environmental needs.
I can honestly say I would have no hesitation in recommending this home to anyone. It is the best care home for miles.

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Review from L C (Wife of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience

The care and compassion that the staff showed was beyond anything I could have imagined. I am very grateful to all the staff at Avocet Court for all they have done and are continuing to do. I wouldn’t hesitate to recommend this place to anyone.

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Review from Daniel H (Grandson of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience

Very happy with the standard of care, lovely staff, really have the interests of the residents at heart. My Grandad is very happy here.

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Review from David S (Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience

I love it here. Everyone has made me feel safe. The food is great. The staff are brilliant. I am happy here.

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Review from C B (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

I love it, I feel safe and well loved absolutely fabulous.

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Avocet Court Care Home

Care Provided by Avocet Court Care Home

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Funding & Fees Guide for Avocet Court Care Home

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