Review from P R (Wife of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience

I just want to thank the staff on Cilgerran for everything they've done for my late husband. My husband was a resident at Avocet Court for a number of years before we had to make the very hard decision to relocate to be nearer our family. I relocated first and my husband stayed at Avocet until I found

a suitable place for him to move to. During this hard time, the staff ensured my husband was taken care of and they kept me informed of everything as they knew how hard it was for us both being apart and this made it a little more easy to be apart from each other. I wish all the girls (as my husband would call them) all the best for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mrs C (Wife of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience

My husband was admitted to Powys for palliative care. Unfortunately, he deteriorated very quickly. The staff ensured he was comfortable and pain-free at all times. They provided exceptional care for him in his last few days which brings great comfort to me. I also want to thank the staff as they not

only cared for my husband but they supported me every step of the way. I can’t thank Avocet enough for giving my husband a good death.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

Worried at first about leaving him but after just a few days it's perfect, 100%.
Staff are so kind and someone there all the time, they just have to ask for anything and somebody gets it for him. I cannot fault anything or anybody.
I cannot praise this care home enough.
It's the tops!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

Overall home OK but when ask staff questions on care, senior staff seem defensive, end of the day want the best for our loved ones and it is nothing against them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel S (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

My dad was admitted to Harlech in April 2019 after a difficult decision. Since then the care and kindness that all of the staff have shown to my dad and all of our family has been overwhelming. The standard of the food is excellent. Whenever Dad is hungry snacks always provided. Cannot recommend highly

enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Husband of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care given to my wife and communication is first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mollie T (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother spent the last three months of her life at this Athena care home and she was treated with dignity and respect by the staff, the palliative care she received was exceptional. The staff are very caring and professional. She was always comfortable and pain-free, especially during her final days.

The staff were always very kind towards me and my family and ready to explain any procedures that they would be doing for her. Her room was always fresh and clean. She didn't have a big appetite and her food was nourishing to make her eat as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley F (Niece of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

My Auntie and best friend was 94 years old this month in the care home.
The staff are constantly a pleasure and a delight to know. The appreciation particularly on my part, as well as my aunts, is threefold. They’d supplied her with a most beautiful tea party for her birthday in a wonderfully ‘old

fashioned' way which was simply heartwarming.
Whenever my aunt is asked either by myself (whose 300 miles away and in weekly face time contact with her) and her nearest long term friend who visits a few times a week, is she happy, she always answers “yes I am, I’m very well cared for here and very lucky, the staff are wonderful". What better to hear than that can I ask .
A certain member of staff (not allowed to say names, she knows who she is though) has been my right arm! She makes sure my aunt has regular fresh flowers at my request. As all I can say is, it’s a worry when your nearest and dearest have to be homed but I fear nothing at this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete (Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience

I have been at Avocet Care Home since September 2018. Their staff are friendly, funny and kind, they have a job to do but still have time to chat.
The management team are always around and would listen to any queries I had.
I am fairly independent but if I need help the staff are quick to respond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter (Son of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience

It's always daunting having to place a loved one in a care home. But from the moment I turned up for my unexpected show round/ visit, I was instantly put at ease and all my fears disappeared. The team are so very welcoming, friendly, kind and caring. Nothing was too much trouble for any of them. They

went out of their way to find out everything about dad and his personality to ensure I was shown the right house and the right environment. They were very open and honest and there was certainly no hard sell. They made everything easy for me and the rest of the family. Dad is so very happy, which in turn helps us relax knowing that he is in very safe hands.

Reply from Toby Swallow, Sales & Marketing Manager at Avocet Court Care Home

Thank you for your lovely review and it's great to hear that Dad is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Niamh D (Relative of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

My husband's auntie was cared for by the staff at Avocet Court in her final days. As a family, we couldn’t have asked for better care. We were very anxious as we had a bad experience before with care homes, from the day my relative was admitted to the home we were put at ease. Not only did the staff

on the unit provide excellent care, the management team were fantastic, they communicated with us on a daily basis and always had time to listen to us. Once again we as a family can’t thank the staff enough they have totally restored our trust with the care industry.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michaela H (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience

I cannot praise the staff and management team enough for the wonderful care they provided my mother during her stay at Monmouth court. The staff were beyond amazing and the management team so approachable and supportive, this could be sensed a mile off. The facilities were fantastic and food wonderful,

especially the afternoon tea held on Wednesdays but he home manager and deputy. The team listened to the needs of my mother and went out of their way to accommodate. We were always greeted at the main reception with a warm welcome and felt that we could discuss anything we needed with the team. The unit staff were so welcoming to us at all times and it really had a homely feel which was important to us.
Thank you so much for all you did for her during her stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline P (Daughter of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience

The care given to my father is outstanding, the staff is so wonderful and understanding.
I live in America and can only get here for a couple weeks per year but I call weekly and they never hesitate to put Dad on the phone. Their interactions with him are always respectful even now as his health deteriorates.

I can’t say enough good things about Monmouth Court Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F P (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

All staff are very friendly and caring towards my mother and other residents. Mother is always treated with respect and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

I think the residents are settled and happy with carers and the atmosphere seems a lot better. The staff are always willing to listen if asked questions. The activities are a lot better since the home has changed hands and I have no worries with my mother in here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

M wife has been here for the five weeks. In that time, all the service/care has been excellent.
Monmouth Court is a credit to all the staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience

Nursing staff, carers and management staff looked after my father in the final four months of his life showing amazing compassion, kindness and a great deal of loving care which was a great comfort to my mother, my sister and me. They kept us well informed and always seemed to have time to go the extra

mile.
Whilst he was bedridden and unable to participate in the wider life of the home our frequent visits meant that we were able to observe much of the everyday life of the home and were impressed with the efforts the staff went to, to give residents thoughtful entertainment - even bringing in a lamb for them to bottle feed!
Unlike many institutions, the home always seemed clean and odour free and although the rooms are older they have garden views and a pleasing house system.
Many thanks to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin F (Nephew of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and look after people well, food good and good choice. Room could do with some paint. Plenty of things for residents to do during the day and staff good at getting people included.

Reply from Clare Sheehan, Care Advisor at Avocet Court Care Home

Thank you for your kind comments. We are so pleased you are happy with your loved one’s care and the home in general. We have an ongoing redecorating programme here at Monmouth Court and your loved one’s room was fully redecorated approximately three weeks ago. We hope that when you see the room, you will be pleased with the way it looks. Thanks again for the positive review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise M (Stepdaughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My Stepfather seems really settled in the home and the most settled he has been since his diagnosis. The staff are friendly and make us feel welcome providing us with coffee/tea, cakes.
The level of care is very good and I feel safe in the knowledge that my step father is kept safe which saves us

from unnecessary worry.
The food that is provided is very good with several choices.
The home is clean and fresh and has a decorative theme in the lounge/dinning room which is changed regularly, this makes the home very cheerful for residents and family members when visiting.
The management staff are approachable and will phone my if any problems arise.
Residents are involved in several activities including bingo, quizzes, games, afternoon tea and days out.
Security is excellent with key coded doors ensuring residents are safe.
Meetings are held on a monthly basis and more changes are to be made which is positive.
I would thoroughly recommend this care home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin (Nephew of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience

We were very pleased with all of my Aunt's care that Monmouth Court provided.

Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Avocet Court Care Home

Care Provided by Avocet Court Care Home

Good to Know

Funding & Fees Guide for Avocet Court Care Home

Facilities