Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.6 152 Reviews
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!
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Care Provided by Avocet Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 153 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ruth Garnham (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (113)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Avocet Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,284
  • (these prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Extensive car park on site for all visitors.


Avocet Court Care Home Reviews (152)

Total of 152, showing 141-152
9.6

Avocet Court Care Home has a Review Score of 9.6 (9.620) out of 10, based on 60 reviews in the last 2 years. Over all time Avocet Court Care Home has 152 reviews.

Overall Experience

  • 109
  • 35
  • 4
  • 3
  • 1

Date Published

152
17
32
60
92

Review from Michaela H (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management team enough for the wonderful care they provided my mother during her stay at Monmouth court. The staff were beyond amazing and the management team so approachable and supportive, this could be sensed a mile off. The facilities were fantastic and food wonderful,
especially the afternoon tea held on Wednesdays but he home manager and deputy. The team listened to the needs of my mother and went out of their way to accommodate. We were always greeted at the main reception with a warm welcome and felt that we could discuss anything we needed with the team. The unit staff were so welcoming to us at all times and it really had a homely feel which was important to us.
Thank you so much for all you did for her during her stay.

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Review from Pauline P (Daughter of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father is outstanding, the staff is so wonderful and understanding.
I live in America and can only get here for a couple weeks per year but I call weekly and they never hesitate to put Dad on the phone. Their interactions with him are always respectful even now as his health deteriorates.
I can’t say enough good things about Monmouth Court Care Home.

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Review from F P (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring towards my mother and other residents. Mother is always treated with respect and dignity.

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Review from M T (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the residents are settled and happy with carers and the atmosphere seems a lot better. The staff are always willing to listen if asked questions. The activities are a lot better since the home has changed hands and I have no worries with my mother in here.

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Review from M P (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

M wife has been here for the five weeks. In that time, all the service/care has been excellent.
Monmouth Court is a credit to all the staff and management.

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Review from Susan C (Daughter of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing staff, carers and management staff looked after my father in the final four months of his life showing amazing compassion, kindness and a great deal of loving care which was a great comfort to my mother, my sister and me. They kept us well informed and always seemed to have time to go the extra
mile.
Whilst he was bedridden and unable to participate in the wider life of the home our frequent visits meant that we were able to observe much of the everyday life of the home and were impressed with the efforts the staff went to, to give residents thoughtful entertainment - even bringing in a lamb for them to bottle feed!
Unlike many institutions, the home always seemed clean and odour free and although the rooms are older they have garden views and a pleasing house system.
Many thanks to everyone.

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Review from Colin F (Nephew of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and look after people well, food good and good choice. Room could do with some paint. Plenty of things for residents to do during the day and staff good at getting people included.

Reply from Clare Sheehan, Care Advisor at Avocet Court Care Home

Thank you for your kind comments. We are so pleased you are happy with your loved one’s care and the home in general. We have an ongoing redecorating programme here at Monmouth Court and your loved one’s room was fully redecorated approximately three weeks ago. We hope that when you see the room, you will be pleased with the way it looks. Thanks again for the positive review.


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Review from Louise M (Stepdaughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Stepfather seems really settled in the home and the most settled he has been since his diagnosis. The staff are friendly and make us feel welcome providing us with coffee/tea, cakes.
The level of care is very good and I feel safe in the knowledge that my step father is kept safe which saves us
from unnecessary worry.
The food that is provided is very good with several choices.
The home is clean and fresh and has a decorative theme in the lounge/dinning room which is changed regularly, this makes the home very cheerful for residents and family members when visiting.
The management staff are approachable and will phone my if any problems arise.
Residents are involved in several activities including bingo, quizzes, games, afternoon tea and days out.
Security is excellent with key coded doors ensuring residents are safe.
Meetings are held on a monthly basis and more changes are to be made which is positive.
I would thoroughly recommend this care home to others.

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Review from Kevin (Nephew of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with all of my Aunt's care that Monmouth Court provided.

Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Angela S (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just enjoyed a lovely lunch with my mother who has recently taken up residence at Monmouth Court. The atmosphere and food were lovely, the staff are always friendly and make us feel very welcome. Keep up the good work!

Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care Home

Thank you for your review. Good to know that you enjoyed your lunch with your Mother and that you feel welcome at the home.


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Review from Caroline M (Niece of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved to Monmouth Court Nursing Home in June 2015 at the age of 94. She was reluctant to leave her own home and did not find the move easy. From the onset, she was treated with nothing but kindness and understanding by the staff at Monmouth Court. Her nursing care was exemplary in all respects.
She grew to care for those at Monmouth Court in return and by the time of her death in December 2016 she regarded it as her home.

Reply from Jayne Duck, Customer services administrator at Avocet Court Care Home

So Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jackie J (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was looked after at 'Monmouth Court Care Home' for the last 7 months of his life. We found the staff at the home excellent. They were all very friendly, caring and hard working. While Dad was there, they received as a whole an inadequate from the 'Care Quality Commission'. This is a shame, as
I could not think how this reflected on 'Monmouth Court Care Home'. I have to say before Dad died, about 2 weeks I think, a relief handover was installed. She seemed much more approachable than the previous one and was often seen talking to residents and relations. I had never seen this before!

Reply from Emily Wilson, Customer Service Administrator at Avocet Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Avocet Court Care Home is calculated as follows: ( (487 Excellents x 5) + (165 Goods x 4) + (36 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 697 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

Residential, Residential Dementia, Nursing, Nursing Dementia


Awards / Recognitions (12)

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Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager

Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.

Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

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