North Court Care Home

108 Northgate Street, Bury St Edmunds IP33 1HS
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8.4 25 Reviews
  • North Court Care Home, Bury St Edmunds
North Court Care Home has trained staff who ensure residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of social activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by North Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicolae Niculescu (Acting Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (65)

Funding & Fees Guide for North Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

North Court Care Home Reviews (25)

Total of 25, showing 21-25
8.4

North Court Care Home has a Review Score of 8.4 (8.394) out of 10, based on 4 reviews in the last 2 years. Over all time North Court Care Home has 25 reviews.

Overall Experience

  • 16
  • 7
  • 1
  • 0
  • 1

Date Published

25
0
1
4
21

Review from Marlene H (Wife of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in care the staff are wonderful to residents and family. The care you cannot fault. There is nothing the staff would not do.
Residents are treated with care and respect, staff never raise their voices to the residents, and nothing is too much trouble.
Help is always on hand to residents,
or family and would recommend this home to anyone.

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Review from Olive F (Wife of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's Disease and is in an advanced state. From what I see when I visit he is treated with patience and gentleness. He is always calm, relaxed and at peace. If he were not I would have had to question the care he is given but he is obviously is an excellent relationship with those
who care for him. There is a good atmosphere in the home- a good staff who work well together. I am always treated with great kindness by everyone and they all know my first name, even the odd job man! My husband is always clean and fresh. As he is largely bedridden, great care is taken to avoid bed sores. This care home is, in my opinion, an excellent place in which we can all be confident that those we love are in good hands.

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Review from V H (Granddaughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan lived at North Court for almost three years. In that time we always found the staff to be incredibly kind and supportive to my nan but also to family members. Although my nan was in lots of pain and was coming to the end of her life she made lots of friends amongst the staff there and even described
North Court like a hotel. All the staff from the manager, events coordinator, care staff, cleaners and laundry people took wonderful care of my nan.

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Review from Natasha C (Granddaughter of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother, was a resident of north court for almost three years. The entire time she was there she was loved and cared for by all the staff. They tirelessly went out of their way to ensure her comfort and wellbeing, and most importantly to provide her with much needed companionship. When we weren't
with her we were rest assured she was being treated with dignity, sympathy and respect. My grand mother was always well presented and well fed. Towards the end of her time she became very anxious and developed old tendencies, the staff handled this with patience and understanding which is very much appreciated by they family.

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Review from John M (Son of Resident) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in North Court for over three years before her death. Throughout that time she received excellent care and I also gained much support from the staff which was greatly appreciated. The staff are friendly and welcoming and show great care and compassion for both residents and their relatives
making them feel like an extended family.

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Current Review Score: 8.4 (8.394)

Overview of Review Score

The Review Score of 8.4 (8.394) out of 10 for North Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for North Court Care Home is calculated as follows: ( (39 Excellents x 5) + (3 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 45 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.683 Points relating to the number of positive Reviews for North Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 4 Positive Reviews ÷ 13 = 0.308

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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