Oakwood House

Stollery Close, Grange Farm, Kesgrave, Ipswich IP5 2GD
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9.7 27 Reviews
  • Oakwood House, Ipswich
Oakwood House is a nursing home that offers complex care specialising in mental health.

Whether it’s reducing anxiety or pro-actively managing pain, knowing every resident individually lets staff deliver friendly, support that’s always one step ahead.

Oakwood House employs its own fully-qualified nursing care team.
Registered general and mental health nurses work alongside specially trained care staff. They ensure continuity of care, 24 hours a day.

Set in extensive private gardens with the family-style living accommodation spans three individually-themed units: Clover, Honeysuckle and Lavender.

Mostly at ground level, all units offer private bedrooms, each with its own en-suite toilet, walk-in shower, nurse call system and infra-red movement monitor. Residents with mobility challenges can transfer safely with ease thanks to ceiling hoists in all rooms and lounges.

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Care Provided by Oakwood House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Head/Brain Injury
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Michala Hartley-Brown (Home Manager)
  • Admission Criteria
    • Restricted Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Oakwood House Reviews (27)

Total of 27, showing 21-27
9.7

Oakwood House has a Review Score of 9.7 (9.722) out of 10, based on 13 reviews in the last 2 years. Over all time Oakwood House has 27 reviews.

Overall Experience

  • 17
  • 10
  • 0
  • 0
  • 0

Date Published

27
11
13
13
14

Review from S W (Partner of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been at Oakwood House for 6 months now and although unsure at the start of his stay am now 100% certain he is in the right place. The staff are a lovely group of people who show so much love and quality care for the residents but also have time for the relatives which I find really nice.
I feel very comfortable visiting here although, in need of a bit of TLC, the new manager is starting to get things done. I would certainly recommend the home for anyone who needs the specialist care the home provides.

Reply from Nicola-anne Pengelly, Home Manager at Oakwood House

Thank you for your review I will ensure staff are informed as this is important.


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Review from Nicola W (Great Great-Niece of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my great-great-uncle this week.
What a change, lovely welcome to Oakwood when arrived. New administrator welcomed me what a lovely cheerful person.


Home is having a bit of makeover, there is a poster stating that they are decorating and we can give opinions.


Still a bit more TLC required

however front with flowers in reception etc is a really nice touch.


Home manager appears really passionate.
Was on the way to an emergency bell when I arrived. This was nice to see.


Not like bigger companies, a mix of new staff and old has injected new life into the home.


Activities - the lady is so lovely and also was lovely seeing the big lounge used more.


Well done.


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Review from Peter C (Relative of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to highly recommend that if anyone is looking for care, homely environment. Feels like it’s like visiting your loved one at their home prior to being admitted.


Carers that care, don’t look stressed, look like they enjoy their job.


Could do with a bit of TLC on the environment but

all said and done that does not affect the happy environment and care given.

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Review from Charlie W (Ex Family Member) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I don’t often get down to Suffolk
However, I did pop in, a lot of changes since my last visit. A new manager who is a bubbly person opening the door. Nice to see that a manager is in at the weekend plus when I visited before I went home after 16.00 hours.
The front entrance looks so nice not cluttered
like it was.
I would suggest some pictures and a bit of a freshen up with decorating. However, the staff appear to be far happier.
The change is so good really pleased to have visited.
One member of staff who I meet for the first time was so polite, the interaction between residents and her was lovely to watch.

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Review from Mary R (Friend of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team is very caring, some new care staff now working there.
Friendly, needs bit of a lift but the staff and new manager appear to be moving things forward.

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Review from Annabelle M (Friend of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a friend first time in a long time.
What a change from last year.
The new home manager opened the door with smiles, more approachable and appears to care.
Home is looking better, staff smiling, improvement noticed, well done to team.

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Review from William M (Son of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank all the staff at Oakwood House enough for the care and love they gave to my dad. Everyone went beyond our expectations, It's not just a job to the staff like we found in other places. The family could relax knowing how well he was being looked after. So if your looking for a home for
your relative or loved one we cannot recommend Oakwood House enough. All the staff are fantastic.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Oakwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Oakwood House is calculated as follows: ( (110 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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