Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 122 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individuals’ care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

Care Provided by Barchester Oulton Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Wright (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Barchester Oulton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Please feel free to visit Oulton Park at any time - the door is always open!


  • Parking
  • Standard parking spaces and Disabled spaces are widely available at the home.


Barchester Oulton Park Care Home Reviews (122)

Total of 122, showing 1-20
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.

Overall Experience

  • 97
  • 20
  • 2
  • 1
  • 2

Date Published

122
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Overall Experience  Overall Experience 5.0 out of 5

My mum has really changed since she has lived at Barchester Oulton Park Care Home. Her life has been enriched by constant, caring company, helpful routines and wonderful activities. She is always smiley and eager to speak to staff as well as other clients. She is eager to thank them and appreciates
all the staff do for her. As her daughter, I feel nothing but relief and gratitude.

Reply from Saran Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback it really does mean so much to the team, if you have any suggestions on where we can improve please let us know. Your review will be shared with the team many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely place with excellent staff and care. My father spent his last days here and I couldn't have found a better place for him. The food was very good although he couldn't eat very much they tried to find things he liked. Very clean and excellent facilities for visitors as well.

Reply from Sarah Wright, Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park, we really appreciate your lovely comments and will be shared with the team. Thank you again, best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Our experience has been positive. My aunt is receiving the level of care we had hoped for. All of the staff have been very kind and friendly, even when my aunt is being tricky. I feel confident that my aunt gets the best care and I feel sure that I have found the best care for her.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your lovely comments, it really does mean so much to the team here. We would love to hear your thoughts and suggestions on the areas where we can improve our score rating. We have a suggestion box in reception or feel free to share them with me or any member of our team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

My brother returned to the home after a spell in hospital, they made him so welcome. It was also his birthday, they are all so caring. I can't thank them enough, his room was changed so he could use a wheelchair, brilliant team.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your kind comments. We really appreciate your review and it's so good to have him back with us at Oulton. I will share your review with the team. Kindest Regards


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Overall Experience  Overall Experience 2.0 out of 5

Clean tidy and mostly friendly understanding staff, except one who for the 6th time has refused to let me speak to my mum due to it being 5.30pm!
The downsides are, she is left alone in her room for the majority of the day and isn't allowed to socialise with other residents all day, unlike her previous
care home.
The two people who run activities are brilliant, can't fault them, but if you want to be refused access to a telephone call with a loved one then this is the place to stay. I'm seriously considering asking social services to move mum to somewhere that can be accommodating and empathetic to the family as well as supporting my mum. Her dementia is at a stage where she forgets quickly and hearing from myself or her grandchildren cheers her up, regardless of the time.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thanks for your review. All comments have been shared with the team and we are sorry to read your feedback about not being able to speak to your mum over the phone during mealtimes. We do have scheduled meal times in place for all our residents so they can dine together if they wish to do so, please be assured if there is a way we can support a call over meal times we try to do this. We understand you are looking to move mum closer to you as the travelling time to us at the moment is quite long, your mum is a pleasure to have with us and if there is anything we can support you with, please let us or our General Manager know. Kind Regards, Barchester's Feedback Team.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care and attention given to my parents during their stay with you.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your comments which I will pass on to the team. Your review really means so much to the team and hope all is going well. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Experience in the past for a resident friend and today viewing for a friend for respite care in September, this is second to none in comfort, facilities, and the most caring of staff it is like a luxury hotel all on one floor.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for your amazing feedback and for taking the time to review us. Your review means so much to all the team here at Oulton Park and I will be sharing it with the team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Professionalism, friendly and helpful staff. I am my family wanted the best level of care for our mother and Barchester Oulton Park Care Home has been a very good choice. Only a resident for a couple of months but we can already see the physical and mental benefit to our mother. A great part of this
is the high level of attentiveness from the staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review and feedback to Oulton Park. It really means so much to the team here. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

We moved our mother into Barchester Oulton Park last year, and we cannot praise the staff enough, from auxiliary to management. They work together as a team and seem happy in their jobs as carers. The staff have many good qualities like kindness, attentiveness and empathy, and are always very respectful
to both residents and their families. The home and its surroundings are inviting and very homely, it hasn't got such a 'clinical' feel to it as they have good carpets and home furnishings, complete with a cafe area with free tea, coffee and cakes, etc. I would highly recommend this care home for anyone's loved ones.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to feedback and your comments. Your review really means alot to all of us here at Oulton Park and really is appreciated by the team, which I will share with the team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone is very caring, polite care home to tell everyone. Like the staff, they talk to my husband in a lovely way.
Look forward to seeing him though he doesn't remember me now.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park. It really does mean so much to the team at Oulton Park and your comments make such a difference to us here at Oulton Park. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I've visited my friend's brother every week for a year and I've seen nothing but kindness and care from everyone. It's clean and it's a pleasure to visit and food is very good as I've eaten there, you can pay to eat with your family. I've got nothing but praise for staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your lovely comments. It means so much to myself and the team here at Oulton Park and shall share your review with the team. Many thanks again.


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Overall Experience  Overall Experience 4.0 out of 5

The staff are very polite, very helpful and always on hand to help.
Food is very good. All in all, very happy that the care my mother gets is top-notch.
You know that your loved one is well cared for.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park and comment on your experience, we really do appreciate it. If you have any suggestions to help us improve, please let us know or use our suggestions box. I shall ensure your review is shared with the team as this makes such a difference to us all. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Visited my cousin for the first time whilst away on holiday in the area. What a lovely welcome I had was shown the room, lovely clean, tidy odourless home, everyone was welcoming and made me feel welcome upon entering for my visit.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your experience, it really does mean so much to all of the team here. Thank you


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and management, they are all so friendly and polite, over my many visits to Oulton Park I have got to know the names of most of the staff and residents and it’s just like one big family, all the carers go above and beyond with there care, I would recommend Oulton
Park to anyone who needs a care home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thankyou so very much for taking the time to review Oulton Park and telling us about your experience. It really means so much to all of the team here at Oulton and makes such a difference to the team here. Thank you again.


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Overall Experience  Overall Experience 4.0 out of 5

A beautiful home with caring and attentive staff. High standards of cleanliness and care. I feel reassured that my mother is in good hands.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park, it means so much to myself and the team here. Please feel free to share any areas that you feel we could improve on as we would love to hear your suggestions. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been outstanding. The staff have made me special and welcome and any doubts about nursing homes have been put firmly to rest. I thank everyone for making any visitors feel as welcome as I do. I really do like it here.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to feedback and review Oulton Park, it really does mean so much to the team and myself to hear about your experience. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Oulton Park is a care home that from the very start offers a very high level of care in a very professional manner. When putting our relative into care we were very nervous & anxious as a family but from our show round with the very lovely manager who showed us nothing but love care and support in a
very professional manner. We were put at ease and from this minute onwards we knew that this was going to be a very safe home for our relative where she was going to be safe & cared for. The home offers a very professional manner the cleanliness of the home is at a very high manner and the food options and brilliant for choices & when it comes to the staff they do an outstanding job in the care they provide with personal touches throughout. From the time our relative came to the home until when she passed away, we could not thank the home overall for what they have done not only for the relative but for us as a family making the experience truly special. Thank you to the manager & all the staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park and for your lovely comments at this sad time. your review really does make such a difference to the team at Oulton. I ensure I will feedback to the team. Take care.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and carers enough for all the care and attention my mother has received. The food, cleanliness and time they have for her is exemplary. They made her happy and feel at home and she loves it there. Thank you all.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your comments. It really means so much to the team here at Oulton Park and we thank you for your feedback and happy Mom feels at home.


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Overall Experience  Overall Experience 5.0 out of 5

I could not fault anything in the home. Staff were very helpful and caring. Comfort was a priority in my eyes and cleanliness. Highly recommend this home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park and your comments really mean so much to the team here at Oulton Park. Thank you for your feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Whenever I visited my nan, her room was spotless and staff were always checking in on her to meet her needs. If you had any concerns, they dealt with these straight away. They also made sure that any visitors were ok too. If personal things had to be done then we were asked to leave the room to protect
her dignity.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your comments. It really means so much to the team here. If you have any suggestions for any areas of improvement, please let us know. Thank you again for taking the time to feedback to us.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (11)

Sarah

Sarah Wright

Job Title: General Manager

Joined: 2014

Hello, my name is Sarah and I am the General Manager here at Oulton Park.


I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.


I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.


I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.


I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!


Gemma

Gemma Hatton

Job Title: Administrator

Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.


Nathan

Nathan Kidd

Job Title: Head of Maintenance

Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.


Angela

Angela Williams

Job Title: Care Practitioner

Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.


Amy

Amy Coleman

Job Title: Team Leader

Joined: 2004

Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.


Beverley

Beverley Hartigan

Job Title: Team Leader

Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.


Ann

Ann Meen

Job Title: Team Leader

Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.


Stacy

Stacy Ford

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.


I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.


My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.


Olivia

Olivia Cripps

Job Title: Carer

Joined: 2023

Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.


Robert

Robert Cable

Job Title: 2nd Chef

Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.


Amy

Amy Marshall

Job Title: Hairdresser

Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.


 


Frequently Asked Questions about Barchester Oulton Park Care Home

What types of Care is Barchester Oulton Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Oulton Park Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Oulton Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Oulton Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Oulton Park Care Home to the centre of Lowestoft?

1.5 mile(s) as the crow flies, distance by road may be significantly further.