The team is also welcoming to relatives and are always happy to listen to and address any concerns
D H (Niece of Resident)
This is a lovely care home and the staff are very caring.
J W (Partner of Resident)
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park
Christine A (Niece of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Please feel free to visit Oulton Park at any time - the door is always open!
Standard parking spaces and Disabled spaces are widely available at the home.
Barchester Oulton Park Care Home has a Review Score of 9.8 (9.812) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 122 reviews.
Review from Kath C (Daughter of Resident) published on 18 February 2025
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Reply from Saran Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for your feedback it really does mean so much to the team, if you have any suggestions on where we can improve please let us know. Your review will be shared with the team many thanks.
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Review from Keith W (Son of Resident) published on 5 December 2024
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Reply from Sarah Wright, Manager at Barchester Oulton Park Care Home
Thank you so very much for taking the time to review Oulton Park, we really appreciate your lovely comments and will be shared with the team. Thank you again, best wishes.
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Review from N S (Niece of Resident) published on 8 October 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your lovely comments, it really does mean so much to the team here. We would love to hear your thoughts and suggestions on the areas where we can improve our score rating. We have a suggestion box in reception or feel free to share them with me or any member of our team. Thank you again.
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Review from Jackie H (Sister of Resident) published on 6 September 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your kind comments. We really appreciate your review and it's so good to have him back with us at Oulton. I will share your review with the team. Kindest Regards
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Review from Sarah L (Daughter of Resident) published on 8 August 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thanks for your review. All comments have been shared with the team and we are sorry to read your feedback about not being able to speak to your mum over the phone during mealtimes. We do have scheduled meal times in place for all our residents so they can dine together if they wish to do so, please be assured if there is a way we can support a call over meal times we try to do this. We understand you are looking to move mum closer to you as the travelling time to us at the moment is quite long, your mum is a pleasure to have with us and if there is anything we can support you with, please let us or our General Manager know. Kind Regards, Barchester's Feedback Team.
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Review from Warren T (Son of Resident) published on 2 August 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your comments which I will pass on to the team. Your review really means so much to the team and hope all is going well. Kind regards.
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Review from Norma R (Friend of Resident) published on 5 July 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so very much for your amazing feedback and for taking the time to review us. Your review means so much to all the team here at Oulton Park and I will be sharing it with the team. Thank you again.
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Review from E N (Son of Resident) published on 27 June 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review and feedback to Oulton Park. It really means so much to the team here. Thank you again.
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Review from Karen S (Daughter of Resident) published on 26 June 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so very much for taking the time to feedback and your comments. Your review really means alot to all of us here at Oulton Park and really is appreciated by the team, which I will share with the team. Thank you again.
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Review from Maureen F (Wife of Resident) published on 29 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park. It really does mean so much to the team at Oulton Park and your comments make such a difference to us here at Oulton Park. Thank you.
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Review from Jean H (Friend of Resident) published on 24 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your lovely comments. It means so much to myself and the team here at Oulton Park and shall share your review with the team. Many thanks again.
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Review from Eric K (Son of Resident) published on 22 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so very much for taking the time to review Oulton Park and comment on your experience, we really do appreciate it. If you have any suggestions to help us improve, please let us know or use our suggestions box. I shall ensure your review is shared with the team as this makes such a difference to us all. Thank you.
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Review from J I (Cousin of Resident) published on 18 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your experience, it really does mean so much to all of the team here. Thank you
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Review from Phillip N (Brother of Resident) published on 18 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thankyou so very much for taking the time to review Oulton Park and telling us about your experience. It really means so much to all of the team here at Oulton and makes such a difference to the team here. Thank you again.
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Review from D B (Daughter of Resident) published on 17 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park, it means so much to myself and the team here. Please feel free to share any areas that you feel we could improve on as we would love to hear your suggestions. Thank you again.
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Review from N H (Resident) published on 12 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to feedback and review Oulton Park, it really does mean so much to the team and myself to hear about your experience. Thank you again.
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Review from L B (Relative of Resident) published on 10 April 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so very much for taking the time to review Oulton Park and for your lovely comments at this sad time. your review really does make such a difference to the team at Oulton. I ensure I will feedback to the team. Take care.
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Review from Pauline L (Daughter of Resident) published on 22 February 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your comments. It really means so much to the team here at Oulton Park and we thank you for your feedback and happy Mom feels at home.
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Review from Lucia A (Wife of Resident) published on 22 February 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so very much for taking the time to review Oulton Park and your comments really mean so much to the team here at Oulton Park. Thank you for your feedback.
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Review from A R (Grandson of Resident) published on 16 February 2024
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Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park and your comments. It really means so much to the team here. If you have any suggestions for any areas of improvement, please let us know. Thank you again for taking the time to feedback to us.
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The Review Score of 9.8 (9.812) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Barchester Oulton Park Care Home is calculated as follows: ( (285 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2022
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Job Title: General Manager
Joined: 2014
Hello, my name is Sarah and I am the General Manager here at Oulton Park.
I have been working in the world of care for over twenty years and my absolute passion is elderly Nursing Care and Dementia care.
I have been a Registered Mental Health Nurse since 2004 and as an experienced home manager, I fully understand how difficult the transition into new surroundings can be - which is why my highly qualified team and I are committed to fully support you and your family throughout this journey and always. We ensure that everyone at Oulton Park cares for all of our residents as they would their own families.
I was the General Manager at Oulton Park from 2014 - 2018 and I absolutely loved my time here so it is wonderful to be back with this fantastic team and residents too!
My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.
I am always available to chat, my door is always open and I look forward to welcoming you to Oulton Park soon!
Job Title: Administrator
Joined: 2007
Hello, my name is Gemma and I am the Administrator here at Oulton Park.
I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.
I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.
I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.
Job Title: Head of Maintenance
Joined: 2007
Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.
I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.
Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.
Job Title: Care Practitioner
Joined: 2007
Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.
Job Title: Team Leader
Joined: 2004
Hi, I'm Amy. I have worked for Oulton Park for 19 years. I am passionate about my job and delivering the best possible care for the residents.
Job Title: Team Leader
Joined: 2012
Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.
Job Title: Team Leader
Joined: 2013
Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.
Job Title: Head Housekeeper
Joined: 2022
Hello, my name is Stacy and I am the Head of Housekeeping here at Oulton Park.
I have been working in the care of the elderly for 20 years and have experience with Nursing Care, Dementia Care and learning disabilities. I love my job because I am able to spend time with the residents whilst supporting them in keeping their homes clean and tidy.
My responsibilities include leading a small housekeeping team, within the team, we take care of all the aspects of housekeeping and laundry. We are all passionate about providing a clean and fresh environment for the residents to be able to relax in and enjoy.
Job Title: Carer
Joined: 2023
Hi I'm Olivia and love caring for other people. I started working for Oulton park since march this year.
Job Title: 2nd Chef
Joined: 2022
Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.
Job Title: Hairdresser
Joined: 2010
Hello, my name is Amy and I am the Hairdresser here at Oulton Park.
I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.
It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.